Presentation.pptx

BUSINESS
ETIQUETTE
What is Etiquette?
Etiquette is a code of behavior that delineates
expectations for social behavior according to
contemporary conventional norms within a society,
social class, or group.
Some of the common etiquettes are –
Social Etiquette
Corporate Etiquette
Interview Etiquette
Business Etiquette
Impact Of Etiquettes In Today’s
Life
Etiquette provides personal security. Knowing how to
behave appropriately in a given situation
makes you more comfortable.
It protects the feelings of others. Proper etiquette
requires that you make others comfortable and
protect their feelings. You do not point out their errors or
draw attention to their mistakes.
It makes communication clearer. Etiquette enhances
communication by breaking down barriers, not
erecting them.
It will enhance your status at work. In any working
situation, you are perceived as more capable,
more professional, and more intelligent if you are
familiar with the proper code of conduct for the
workplace.
It makes good first impressions. The first five to
seven seconds after you meet someone are crucial.
Your first impression lingers in the other person's
mind long after you are gone. If you use proper
etiquette, that first impression will be a positive one.
Business Etiquettes
Business etiquette is an expected behaviors and
expectations for individual actions within
society, group, or class.
Within a place of business, it involves treating
co-workers and employer with respect and
courtesy in a way that creates a pleasant work
environment for everyone
Importance of Business
Etiquettes
Builds Strong Relationships
Promotes Positive Atmosphere
Reflects Confidence
Prevents Misunderstandings
Etiquette Basics
• Technical and job-related skills are a must, but
they are NOT sufficient when it comes to
progressing up the ladder.
• With the traditional paternalistic style of
leadership becoming passé, professional
managers expect their teams to be proactive
and communicate openly.
• "Soft skills are very important in business. It is
essential to be technically sound, but one should
also have the ability to convey the idea to the
masses in the simplest possible manner.
Etiquette Basics
(Creating a positive image)
Behavior:
• Exhibit a positive attitude and pleasant demeanor
• Use a firm handshake.
• Maintain good eye contact.
• Appropriate introductions – introduce someone by
their title and last name (Ms. Mrs. Mr. Dr. Swami),
unless otherwise specified.
• Rise when you are introducing someone or you are
being introduced.
• Nonverbal communication is important.
• Show common respect and consideration for others.
Professional Appearance
• Grooming is fundamental.
• Hair clean and styled appropriately.
• Clean nails, skin and teeth.
• Many professionals wear make-up
(depends on field).
• Check fragrance and clothing care.
Professional Appearance
Wardrobe
-For women: skirted/pant suit, blouse or dress shirt,
sari, salwar-kameez, clean and well maintained dress
shoes (generally closed-toe shoe).
-For men: suit, dress shirt, tie (well maintained dress
shoes).
– Outerwear
Appropriate for women/men: Trench coat, umbrella.
Professional Appearance
• Business Casual Wardrobe
– For women: dress pants, shirt, blouse, sari well
maintained dress or casual shoe (no tennis shoes,
flip flops, etc.)
– For men: slacks/khaki pants, polo shirt, or other
collared dress shirt, well maintained dress or casual
shoes (no tennis shoes, flip flops, etc.)
Types of Business Etiquettes
Telephonic Etiquettes
Dinning Etiquettes
Office Etiquettes
Meeting Etiquettes
Netiquette
Telephonic Etiquettes
Telephonic Etiquette refers to the principles of behavior
that one should use while having a business telephonic
calls. Some of the rules which should be followed while
chatting with colleagues on telephone are :
Identify yourself when making a call.
Address the caller by his name in a courteous manner.
Keep conversation brief.
Never be impatient.
Listen carefully.
Do not interrupt.
Do not eat or chew something while speaking on phone.
If you wish to put the caller on hold, request
his permission to do so.
Close your conversation with an appropriate
salutation.
Let the caller hang up first .
In case of missed calls, return the call within a
reasonable period of time.
If someone calls you by mistake, inform the
caller politely that he reached a wrong number.
Telephonic Etiquettes
Managing Angry Callers :
Listen his problem or complaint carefully.
Do not interrupt him, let him finish the whole thing
first.
Do not say, “you are wrong”.
Empathize with him.
You should be good in your area of work and
investigate about his complaint or problem
and solve it.
Tell him the process of solving the problem.
Do not mislead.
Call him back when you have the solution, this
feedback is important.
Dining Etiquettes
Dining Etiquette refers to the principles of behavior that
one should use while having a business meal with
colleagues. Some of the rules which should be followed
while dining with colleagues are :
Be on time.
Wait to sit until host/hostess indicated the seating
arrangement.
Stand on the right side of your chair and enter from
your left.
Put your napkin in your lap.
Decide on your menu selections quickly.
Never order the most expensive item.
Wait for all people to be served before
beginning.
Know which silverware to use with which
food.
Wait until everyone has been served before you
begin to eat.
Salt/Pepper pass together.
Generally pass food to the right.
Show a healthy respect for colleagues
experience and expertise.
Leave your personal life at the front door.
Inquire about the proper way to respond to co-
workers, supervisors, clients
(Business letter head, phone call etc.)
Office etiquette is a code that governs the
expectations of social behavior in a workplace
Some of the rules which should be utilized by
office employees to show proper etiquette are:
Office Etiquettes
Be timely. Arrive to work and meetings on time. Complete
work assignments on time.
Make your supervisor look good. Promotion and
opportunities will arise when you help to reach the
organization's goals.
Never go over the head supervisors, without telling
him/her first.
Appear as professional as possible. Being well groomed and
clean is essential.
Dress for your next job/promotion.
Adopt a can-do attitude. Those who accept challenges and
display creativity are valuable.
Be flexible. By remaining flexible and implementing change
you gain a reputation as a cooperative employee.
Meeting Etiquettes
Meeting Etiquette refers to the principles of behavior that
one should use while having a business meeting. Some
of the rules which should be followed while attending a
business meeting are :
HANDSHAKE
Develop a comfortable handshake and keep it consistent.
Handshakes are vital in social situations.
Handshakes should not be too hard or too soft.
Make a solid connection of the web skin between the
thumb and forefinger.
The host or person with the most authority usually
initiates the handshake.
Eye contact increases trust.
It shows confidence and good interpersonal skills.
Eye contact shows respect for the person and
business situation
INTRODUCTION
Meeting Etiquettes
Proper introductions help to establish rapport.
Authority defines whose name is said first. Say the
name of the most important person first and
then the name of the person being introduced.
that person.
EYE CONTACT
Netiquettes
Netiquette is the correct or acceptable way of
using the internet. Main netiquettes that should
be followed in an organisation are :
Email Etiquette
Chatting Etiquette
E-mail Etiquettes
Email Etiquette refers to the principles
of behavior that one should use when
writing or answering email messages.
Some of the rules which should be
followed while writing a good business
emails are :
Be concise and to the point.
Use proper spelling, grammar &
punctuation.
Make it personal. Avoid using Bcc and Cc
unnecessarily.
Use templates for frequently used responses.
Answer swiftly.
Use a meaningful subject.
Read the email before you send it.
Keep attachments to a Minimum and mention
your attachment in the content.
Take care with abbreviations and emotions.
Take care with rich text and HTML messages.
Use active voice instead of passive voice.
Chatting Etiquettes
Chatting Etiquette refers to the principles of behavior
that one should use while having an online chatting
with colleagues, clients or boss. Some of the rules
which should be followed while chatting online are :
Create an identity.
Availability status feature.
Think before you hit enter.
Be polite.
Addressing.
Font, Text, Color and Animation.
Language and tone.
Listen and pay attention.
Don't rush it.
Conclusion
A good business etiquette allows a business to put its best
foot forward and can protect business owners and
employees from internal and external conflicts by setting a
high standard for behavior by all.
Business etiquette is a set of standards for behavior in
which individuals treat everyone respectfully and display
good manners in all interactions.
Good business etiquette is the recipe for advancing your
career.
Those who exemplify good business etiquette are proving
that they respect their position, job, co-workers and take
their performance seriously.
1 de 26

Recomendados

Office Etiquettes por
Office EtiquettesOffice Etiquettes
Office Etiquetteszeeshanattari
19.6K vistas37 diapositivas
PPT Presentation corporate etiquette by Nakentoh por
PPT Presentation  corporate etiquette by NakentohPPT Presentation  corporate etiquette by Nakentoh
PPT Presentation corporate etiquette by NakentohNAKENTOH Kenneth
4.3K vistas22 diapositivas
Business Etiquette por
Business EtiquetteBusiness Etiquette
Business EtiquetteJigar mehta
21.1K vistas24 diapositivas
Business etiquette por
Business etiquetteBusiness etiquette
Business etiquetteManish Thakur
610 vistas37 diapositivas
Corporate behaviour and etiquette por
Corporate behaviour and etiquetteCorporate behaviour and etiquette
Corporate behaviour and etiquetteKarunakaran Krishnamenon
1.2K vistas28 diapositivas
Workplace etiquette & manners por
Workplace etiquette & mannersWorkplace etiquette & manners
Workplace etiquette & mannersSadaf Shaikh ( P.T )
126.4K vistas12 diapositivas

Más contenido relacionado

La actualidad más candente

Business etiquette por
Business etiquette Business etiquette
Business etiquette roopneetc
208.1K vistas52 diapositivas
Business Etiquette por
Business EtiquetteBusiness Etiquette
Business EtiquetteKrishantha Jayasundara
8.6K vistas35 diapositivas
Workplace Behavior por
Workplace BehaviorWorkplace Behavior
Workplace BehaviorRajesh Gabriel
20.5K vistas24 diapositivas
A presentation on corporate etiquettes por
A presentation on corporate etiquettesA presentation on corporate etiquettes
A presentation on corporate etiquettesMoocs Engine
30.9K vistas22 diapositivas
Business etiquette // EduSoMedia // por
Business etiquette // EduSoMedia // Business etiquette // EduSoMedia //
Business etiquette // EduSoMedia // Abdul Khan
6.3K vistas20 diapositivas
Business etiquettes por
Business etiquettes Business etiquettes
Business etiquettes MuskanDhamija1
340 vistas30 diapositivas

La actualidad más candente(20)

Business etiquette por roopneetc
Business etiquette Business etiquette
Business etiquette
roopneetc208.1K vistas
A presentation on corporate etiquettes por Moocs Engine
A presentation on corporate etiquettesA presentation on corporate etiquettes
A presentation on corporate etiquettes
Moocs Engine30.9K vistas
Business etiquette // EduSoMedia // por Abdul Khan
Business etiquette // EduSoMedia // Business etiquette // EduSoMedia //
Business etiquette // EduSoMedia //
Abdul Khan6.3K vistas
Core Business etiquettes por vruchika jain
Core Business etiquettesCore Business etiquettes
Core Business etiquettes
vruchika jain1.1K vistas
Office etiquettes por NISHA SHAH
Office etiquettesOffice etiquettes
Office etiquettes
NISHA SHAH1.7K vistas
Workplace etiquette por Rachel Weber
Workplace etiquetteWorkplace etiquette
Workplace etiquette
Rachel Weber105.8K vistas
Dining Etiquette Workshop Ppt por mamaxt
Dining Etiquette Workshop PptDining Etiquette Workshop Ppt
Dining Etiquette Workshop Ppt
mamaxt7.3K vistas
Corporate Etiquette por antuvane
Corporate Etiquette Corporate Etiquette
Corporate Etiquette
antuvane77.3K vistas
Business etiquettes por Riya Aggarwal
Business etiquettes Business etiquettes
Business etiquettes
Riya Aggarwal3.7K vistas
Basic Etiquettes for Effective Communication por Suzana Muja
Basic Etiquettes for Effective Communication Basic Etiquettes for Effective Communication
Basic Etiquettes for Effective Communication
Suzana Muja15.6K vistas
Office Etiquette: Basic rules of office conduct por Monica Dhoundiyal
Office Etiquette: Basic rules of office conductOffice Etiquette: Basic rules of office conduct
Office Etiquette: Basic rules of office conduct
Monica Dhoundiyal32.6K vistas

Similar a Presentation.pptx

Business etiquettes(ppt) por
Business etiquettes(ppt)Business etiquettes(ppt)
Business etiquettes(ppt)Lovely Professional University
88.9K vistas21 diapositivas
LESSON-2-WORK-ETHICS.pptx por
LESSON-2-WORK-ETHICS.pptxLESSON-2-WORK-ETHICS.pptx
LESSON-2-WORK-ETHICS.pptxCharmaineJoyRances
19 vistas30 diapositivas
Business etiquette By :- Shivesh Gupta por
Business etiquette By :- Shivesh GuptaBusiness etiquette By :- Shivesh Gupta
Business etiquette By :- Shivesh Guptashivesh gupta
145 vistas37 diapositivas
Organizational behaviour por
Organizational behaviourOrganizational behaviour
Organizational behaviourpushpa dasari
983 vistas56 diapositivas
Business Etiquette por
Business EtiquetteBusiness Etiquette
Business EtiquetteRoshan Narayanadasan
850 vistas26 diapositivas
corporate Etiquettes.pdf por
corporate Etiquettes.pdfcorporate Etiquettes.pdf
corporate Etiquettes.pdfDigiSphereByVishal
5 vistas3 diapositivas

Similar a Presentation.pptx(20)

Business etiquette By :- Shivesh Gupta por shivesh gupta
Business etiquette By :- Shivesh GuptaBusiness etiquette By :- Shivesh Gupta
Business etiquette By :- Shivesh Gupta
shivesh gupta145 vistas
Organizational behaviour por pushpa dasari
Organizational behaviourOrganizational behaviour
Organizational behaviour
pushpa dasari983 vistas
Etiquette & Grooming (1).ppt por RajDewasi1
Etiquette & Grooming (1).pptEtiquette & Grooming (1).ppt
Etiquette & Grooming (1).ppt
RajDewasi1171 vistas
Grooming for success training module por Falak Naz Khan
Grooming for success training moduleGrooming for success training module
Grooming for success training module
Falak Naz Khan1.7K vistas
Grooming for success training module por Falak Naz Khan
Grooming for success training moduleGrooming for success training module
Grooming for success training module
Falak Naz Khan332 vistas
Types of manners and ettiqutes por Nadia Fareed
Types of manners and ettiqutesTypes of manners and ettiqutes
Types of manners and ettiqutes
Nadia Fareed1.9K vistas
The job seeker's etiquette tips por Ponsoy
The job seeker's etiquette tipsThe job seeker's etiquette tips
The job seeker's etiquette tips
Ponsoy953 vistas
business etiquettes and professionalism ppts.pptx por MasatDubai
business etiquettes and professionalism ppts.pptxbusiness etiquettes and professionalism ppts.pptx
business etiquettes and professionalism ppts.pptx
MasatDubai10 vistas
ETIQUETTES (1).pptx por AseemBhube1
ETIQUETTES (1).pptxETIQUETTES (1).pptx
ETIQUETTES (1).pptx
AseemBhube121 vistas
Training on professionalism in the workplace por Hijratullah Tahir
Training on professionalism in the workplaceTraining on professionalism in the workplace
Training on professionalism in the workplace
Hijratullah Tahir5.9K vistas
Business etiquettes por Surbhi Jain
Business etiquettesBusiness etiquettes
Business etiquettes
Surbhi Jain330 vistas

Último

The Impact of British Investor Justin Etzin on Seychelles.pdf por
The Impact of British Investor Justin Etzin on Seychelles.pdfThe Impact of British Investor Justin Etzin on Seychelles.pdf
The Impact of British Investor Justin Etzin on Seychelles.pdfJustin Etzin
10 vistas9 diapositivas
Engaging Senior Leaders to Accelerate Your Continuous Improvement Program por
Engaging Senior Leaders to Accelerate Your Continuous Improvement ProgramEngaging Senior Leaders to Accelerate Your Continuous Improvement Program
Engaging Senior Leaders to Accelerate Your Continuous Improvement ProgramKaiNexus
101 vistas29 diapositivas
v s.pptx por
v s.pptxv s.pptx
v s.pptxravikhadalwal
23 vistas2 diapositivas
Cohen_Summit 2023-FINAL.pptx por
Cohen_Summit 2023-FINAL.pptxCohen_Summit 2023-FINAL.pptx
Cohen_Summit 2023-FINAL.pptxbradgallagher6
76 vistas45 diapositivas
AGAM COLLECTIONS.docx por
AGAM COLLECTIONS.docxAGAM COLLECTIONS.docx
AGAM COLLECTIONS.docxSimarpreetKaur198008
12 vistas1 diapositiva
Digital Strategic Business Planning Methodology por
Digital Strategic Business Planning MethodologyDigital Strategic Business Planning Methodology
Digital Strategic Business Planning MethodologyOperational Excellence Consulting
18 vistas23 diapositivas

Último(20)

The Impact of British Investor Justin Etzin on Seychelles.pdf por Justin Etzin
The Impact of British Investor Justin Etzin on Seychelles.pdfThe Impact of British Investor Justin Etzin on Seychelles.pdf
The Impact of British Investor Justin Etzin on Seychelles.pdf
Justin Etzin10 vistas
Engaging Senior Leaders to Accelerate Your Continuous Improvement Program por KaiNexus
Engaging Senior Leaders to Accelerate Your Continuous Improvement ProgramEngaging Senior Leaders to Accelerate Your Continuous Improvement Program
Engaging Senior Leaders to Accelerate Your Continuous Improvement Program
KaiNexus101 vistas
Learning from Failure_ Lessons from Failed Startups.pptx por Codeventures
Learning from Failure_ Lessons from Failed Startups.pptxLearning from Failure_ Lessons from Failed Startups.pptx
Learning from Failure_ Lessons from Failed Startups.pptx
Codeventures20 vistas
2024-cio-agenda-ebook.pdf por Alex446314
2024-cio-agenda-ebook.pdf2024-cio-agenda-ebook.pdf
2024-cio-agenda-ebook.pdf
Alex44631416 vistas
SWOT Analysis of MBM Group por Ariful Saimon
SWOT Analysis of MBM GroupSWOT Analysis of MBM Group
SWOT Analysis of MBM Group
Ariful Saimon32 vistas
Promoting the SEO to the C-Suite por Ash Nallawalla
Promoting the SEO to the C-SuitePromoting the SEO to the C-Suite
Promoting the SEO to the C-Suite
Ash Nallawalla18 vistas
Integrating Talent Management Practices por Seta Wicaksana
Integrating Talent Management PracticesIntegrating Talent Management Practices
Integrating Talent Management Practices
Seta Wicaksana192 vistas
Better Appeals and Solicitations - Bloomerang.pdf por Bloomerang
Better Appeals and Solicitations - Bloomerang.pdfBetter Appeals and Solicitations - Bloomerang.pdf
Better Appeals and Solicitations - Bloomerang.pdf
Bloomerang124 vistas
Navigating the Complexity of Derivatives Valuation 📈 por ValAdvisor
Navigating the Complexity of Derivatives Valuation 📈Navigating the Complexity of Derivatives Valuation 📈
Navigating the Complexity of Derivatives Valuation 📈
ValAdvisor19 vistas
From Open-Source, to Open-Core, to Cloud - Open Core Summit 2023 - Pierre Burgy por Jim Laurie
From Open-Source, to Open-Core, to Cloud - Open Core Summit 2023 - Pierre BurgyFrom Open-Source, to Open-Core, to Cloud - Open Core Summit 2023 - Pierre Burgy
From Open-Source, to Open-Core, to Cloud - Open Core Summit 2023 - Pierre Burgy
Jim Laurie9 vistas
DEUTSER-03188 Salt Lake Nov 30 Talk with speaker notes[13].pptx por bradgallagher6
DEUTSER-03188 Salt Lake Nov 30 Talk with speaker notes[13].pptxDEUTSER-03188 Salt Lake Nov 30 Talk with speaker notes[13].pptx
DEUTSER-03188 Salt Lake Nov 30 Talk with speaker notes[13].pptx
bradgallagher633 vistas
SplitMetrics at APS Berlin por VikaVlasova1
SplitMetrics at APS BerlinSplitMetrics at APS Berlin
SplitMetrics at APS Berlin
VikaVlasova141 vistas
23.12.07 Bloomerang - 2023-12-06 21.39.56.pdf por Bloomerang
23.12.07 Bloomerang - 2023-12-06 21.39.56.pdf23.12.07 Bloomerang - 2023-12-06 21.39.56.pdf
23.12.07 Bloomerang - 2023-12-06 21.39.56.pdf
Bloomerang133 vistas

Presentation.pptx

  • 2. What is Etiquette? Etiquette is a code of behavior that delineates expectations for social behavior according to contemporary conventional norms within a society, social class, or group. Some of the common etiquettes are – Social Etiquette Corporate Etiquette Interview Etiquette Business Etiquette
  • 3. Impact Of Etiquettes In Today’s Life Etiquette provides personal security. Knowing how to behave appropriately in a given situation makes you more comfortable. It protects the feelings of others. Proper etiquette requires that you make others comfortable and protect their feelings. You do not point out their errors or draw attention to their mistakes. It makes communication clearer. Etiquette enhances communication by breaking down barriers, not erecting them.
  • 4. It will enhance your status at work. In any working situation, you are perceived as more capable, more professional, and more intelligent if you are familiar with the proper code of conduct for the workplace. It makes good first impressions. The first five to seven seconds after you meet someone are crucial. Your first impression lingers in the other person's mind long after you are gone. If you use proper etiquette, that first impression will be a positive one.
  • 5. Business Etiquettes Business etiquette is an expected behaviors and expectations for individual actions within society, group, or class. Within a place of business, it involves treating co-workers and employer with respect and courtesy in a way that creates a pleasant work environment for everyone
  • 6. Importance of Business Etiquettes Builds Strong Relationships Promotes Positive Atmosphere Reflects Confidence Prevents Misunderstandings
  • 7. Etiquette Basics • Technical and job-related skills are a must, but they are NOT sufficient when it comes to progressing up the ladder. • With the traditional paternalistic style of leadership becoming passé, professional managers expect their teams to be proactive and communicate openly. • "Soft skills are very important in business. It is essential to be technically sound, but one should also have the ability to convey the idea to the masses in the simplest possible manner.
  • 8. Etiquette Basics (Creating a positive image) Behavior: • Exhibit a positive attitude and pleasant demeanor • Use a firm handshake. • Maintain good eye contact. • Appropriate introductions – introduce someone by their title and last name (Ms. Mrs. Mr. Dr. Swami), unless otherwise specified. • Rise when you are introducing someone or you are being introduced. • Nonverbal communication is important. • Show common respect and consideration for others.
  • 9. Professional Appearance • Grooming is fundamental. • Hair clean and styled appropriately. • Clean nails, skin and teeth. • Many professionals wear make-up (depends on field). • Check fragrance and clothing care.
  • 10. Professional Appearance Wardrobe -For women: skirted/pant suit, blouse or dress shirt, sari, salwar-kameez, clean and well maintained dress shoes (generally closed-toe shoe). -For men: suit, dress shirt, tie (well maintained dress shoes). – Outerwear Appropriate for women/men: Trench coat, umbrella.
  • 11. Professional Appearance • Business Casual Wardrobe – For women: dress pants, shirt, blouse, sari well maintained dress or casual shoe (no tennis shoes, flip flops, etc.) – For men: slacks/khaki pants, polo shirt, or other collared dress shirt, well maintained dress or casual shoes (no tennis shoes, flip flops, etc.)
  • 12. Types of Business Etiquettes Telephonic Etiquettes Dinning Etiquettes Office Etiquettes Meeting Etiquettes Netiquette
  • 13. Telephonic Etiquettes Telephonic Etiquette refers to the principles of behavior that one should use while having a business telephonic calls. Some of the rules which should be followed while chatting with colleagues on telephone are : Identify yourself when making a call. Address the caller by his name in a courteous manner. Keep conversation brief. Never be impatient. Listen carefully. Do not interrupt. Do not eat or chew something while speaking on phone.
  • 14. If you wish to put the caller on hold, request his permission to do so. Close your conversation with an appropriate salutation. Let the caller hang up first . In case of missed calls, return the call within a reasonable period of time. If someone calls you by mistake, inform the caller politely that he reached a wrong number.
  • 15. Telephonic Etiquettes Managing Angry Callers : Listen his problem or complaint carefully. Do not interrupt him, let him finish the whole thing first. Do not say, “you are wrong”. Empathize with him. You should be good in your area of work and investigate about his complaint or problem and solve it. Tell him the process of solving the problem. Do not mislead. Call him back when you have the solution, this feedback is important.
  • 16. Dining Etiquettes Dining Etiquette refers to the principles of behavior that one should use while having a business meal with colleagues. Some of the rules which should be followed while dining with colleagues are : Be on time. Wait to sit until host/hostess indicated the seating arrangement. Stand on the right side of your chair and enter from your left. Put your napkin in your lap.
  • 17. Decide on your menu selections quickly. Never order the most expensive item. Wait for all people to be served before beginning. Know which silverware to use with which food. Wait until everyone has been served before you begin to eat. Salt/Pepper pass together. Generally pass food to the right.
  • 18. Show a healthy respect for colleagues experience and expertise. Leave your personal life at the front door. Inquire about the proper way to respond to co- workers, supervisors, clients (Business letter head, phone call etc.) Office etiquette is a code that governs the expectations of social behavior in a workplace Some of the rules which should be utilized by office employees to show proper etiquette are: Office Etiquettes
  • 19. Be timely. Arrive to work and meetings on time. Complete work assignments on time. Make your supervisor look good. Promotion and opportunities will arise when you help to reach the organization's goals. Never go over the head supervisors, without telling him/her first. Appear as professional as possible. Being well groomed and clean is essential. Dress for your next job/promotion. Adopt a can-do attitude. Those who accept challenges and display creativity are valuable. Be flexible. By remaining flexible and implementing change you gain a reputation as a cooperative employee.
  • 20. Meeting Etiquettes Meeting Etiquette refers to the principles of behavior that one should use while having a business meeting. Some of the rules which should be followed while attending a business meeting are : HANDSHAKE Develop a comfortable handshake and keep it consistent. Handshakes are vital in social situations. Handshakes should not be too hard or too soft. Make a solid connection of the web skin between the thumb and forefinger. The host or person with the most authority usually initiates the handshake.
  • 21. Eye contact increases trust. It shows confidence and good interpersonal skills. Eye contact shows respect for the person and business situation INTRODUCTION Meeting Etiquettes Proper introductions help to establish rapport. Authority defines whose name is said first. Say the name of the most important person first and then the name of the person being introduced. that person. EYE CONTACT
  • 22. Netiquettes Netiquette is the correct or acceptable way of using the internet. Main netiquettes that should be followed in an organisation are : Email Etiquette Chatting Etiquette
  • 23. E-mail Etiquettes Email Etiquette refers to the principles of behavior that one should use when writing or answering email messages. Some of the rules which should be followed while writing a good business emails are : Be concise and to the point. Use proper spelling, grammar & punctuation. Make it personal. Avoid using Bcc and Cc unnecessarily.
  • 24. Use templates for frequently used responses. Answer swiftly. Use a meaningful subject. Read the email before you send it. Keep attachments to a Minimum and mention your attachment in the content. Take care with abbreviations and emotions. Take care with rich text and HTML messages. Use active voice instead of passive voice.
  • 25. Chatting Etiquettes Chatting Etiquette refers to the principles of behavior that one should use while having an online chatting with colleagues, clients or boss. Some of the rules which should be followed while chatting online are : Create an identity. Availability status feature. Think before you hit enter. Be polite. Addressing. Font, Text, Color and Animation. Language and tone. Listen and pay attention. Don't rush it.
  • 26. Conclusion A good business etiquette allows a business to put its best foot forward and can protect business owners and employees from internal and external conflicts by setting a high standard for behavior by all. Business etiquette is a set of standards for behavior in which individuals treat everyone respectfully and display good manners in all interactions. Good business etiquette is the recipe for advancing your career. Those who exemplify good business etiquette are proving that they respect their position, job, co-workers and take their performance seriously.