2. Social Responsibilities of Business
• Social responsibility is the company’s mission to be
responsive to social needs by earmarking a part of its
resources so that they may be allocated for achieving
social goals and tackling social problems.
• There are many situation where social responsibility of
business becomes necessary like to create good
corporate image, social commitment, because of legal
provision etc.
• India Mandates Corporate Social Responsibility: The 2
Percent Bill. In August, the government of India passed
controversial legislation that requires large companies
to spend at least 2 percent of their profits every year on
corporate social responsibility (CSR).
3. Need for social responsibility
• To create good corporate image.
• To comply with legal provisions.
• Nature calamities etc.
• To improve product positioning.
4. H.S.Singhania classifies the nature of S.R. of
business into 2 categories
• Manner in which a business carries out its own
business activity
• The welfare activity that it takes upon itself as an
additional function.
Welfare education activities
6. Social responsibility of Business towards
different groups
I) Responsibility towards the consumers.
• Provide quality product at fair price.
• Produce using proper quality materials.
• Produce using appropriate technology.
• Provide proper service.
• Commitment to customer satisfaction.
• R & D for better & new products
• Steps to remove imperfection in distribution
system (check middle man)
• Ensure product has no adverse effect.
• Provide sufficient information, risks & care to be
taken.
• Avoid misleading by improper advertisements.
• Redress genuine grievances.
A happy customer is a loyal customer
7. II) Social Responsibility to shareholders
• Safeguard the capital of shareholders.
• Provide a reasonable dividend.
• Transparency and access to required
information.
8. III) Social Responsibility to community
• To solve problem of unemployment
• To develop infrastructure of country
• To help in natural calamities
• Taking appropriate steps to prevent environmental
pollution & to preserve the ecological balance
• Rehabilitating the population displaced by the
operation of the business.
• Taking steps to conserve scare resources &
developing alternatives where ever possible
• Improving efficiency of business operations
• Contributing to R &D
• Development to backward areas
9. IV) Responsibility to Human Resources
• Fair wages to employees
• Provide good career prospects
• Care for the welfare for employees
• Best working conditions
• Establishment of fair work standards & norms
• Arrangements for proper training & education and
development
• Proper system of promotion
• Recognition, appreciation & encouragement of special
skills& capabilities
• Efficient grievance handling system
• Participation in management decision
10. VI) Responsibility to Government
• To pay taxes, duties in time
• To cooperate with government in their social
policies and programmes
• To obey all laws and acts
VII) Social Responsibility
environment
such
to Global Business
a global
• To adhere to the conditions of
environment
• To satisfy global customer needs
11. Barriers to social
responsibility
• Urge for profiteering
• Desire for excessive accumulation of
wealth
changing government
• Low profitability
• Frequently
mechanism
• Need for tackling other important internal
issues .
• Recession and depression
12. Social service activities undertaken by
BP
• Infrastructure Development
– Provision of Tube Wells etc for drinking water
and irrigation
– Construction of multipurpose community
centres
– Balwadi (for primary education)
– Health Care
– Sanitation
– Provision for alternate sources of Energy e.g.
solar energy
13. • Education Support
– Provision for uniforms and teaching material.
– Food supplements
– Educational Scholarships to economically
backward children.
• Health Care
– Regular health checkup for villagers
– Provision of free medicines for minor ailments
welfare and general
– Guidance on family
health care
– Free dispensaries.
14. women on
• Skill Enhancement
– Modern farming practices
– Distribution of fruit saplings
– Veterinary camps
– Distribution of smokeless chulhas.
– Organizing regular lectures for
family life and education