Personal Information
Organización/Lugar de trabajo
Bengaluru Area, India India
Ocupación
Leadership Development; Business Analytics; Process Improvement; Six-Sigma Black Belt
Sitio web
about.me/prasad.rao
Acerca de
• Situational Leadership II certified facilitator
• Six-Sigma Black Belt
• COPC Registered Coordinator
• Workforce Management and Business Planning professional with over 10 years of experience in both captive and non-captive organizations;
• Extensive work on business planning for phone/voice based business environments with some exposure to back-office/transaction processing businesses.
• Forecasting workload, Determining production capacity, developing staffing and scheduling scenarios, and monitoring performance to meet service levels through working with large multi-locational teams
• Developed balanced scorecards on determining OSE (Overall Service Efficiency) as an efficiency met...
Etiquetas
productivity
business process improvement
lean six sigma
Ver más
Presentaciones
(1)Personal Information
Organización/Lugar de trabajo
Bengaluru Area, India India
Ocupación
Leadership Development; Business Analytics; Process Improvement; Six-Sigma Black Belt
Sitio web
about.me/prasad.rao
Acerca de
• Situational Leadership II certified facilitator
• Six-Sigma Black Belt
• COPC Registered Coordinator
• Workforce Management and Business Planning professional with over 10 years of experience in both captive and non-captive organizations;
• Extensive work on business planning for phone/voice based business environments with some exposure to back-office/transaction processing businesses.
• Forecasting workload, Determining production capacity, developing staffing and scheduling scenarios, and monitoring performance to meet service levels through working with large multi-locational teams
• Developed balanced scorecards on determining OSE (Overall Service Efficiency) as an efficiency met...
Etiquetas
productivity
business process improvement
lean six sigma
Ver más