Prashant Singh

Bengaluru Area, India India

Leader, Enabler, Innovator, Speaker & Author

Technology / Software / Internet

Currently responsible for executing the Technical Support/ Customer Success strategy and tactics that will improve the customer experience and build emotional loyalty allowing greater impact to overall sales and revenue. The focus is to drive the business forward in creating stronger relationships between Cisco WebEx and its customers, managing a budget, creating operational efficiency, and lastly creating a fun and motivational environment that attracts the best of the best. Managing and lead the processes for the continuous improvement of the customer experience Focusing on driving performance to achieve defined metrics and Key Performance Indicators (KPIs) Managing the c...