Mirror Review - Best Business Magazine presents The 10 Best Financial Solution Providers 2019, consisting of successful CEO stories.

1. www.mirrorreview.com
Ultron Edge
Are Humanoids An Indication
Towards Age Of Ultron 2.0?
Yashin Dahiya
CEO
September 2019
Robo Buzz
Let’s Take A Look At The
Future Of Robotics And
Its Place In Human Society
Data-Driven Platform To Buy Insurance Hassle-Free

4. EDITOR’S LETTER
It is my pleasure to introduce our latest magazine issue, “The 10
Best Financial Solution Providers to look for in 2019,” with an
emphasis on how financial solution providers are transforming
the financial industry.
As the world moves towards increased digitalization, new
challenges are emerging such as fraud, identity theft, payment
security, customer-centricity services and many more for
financial solution providers to address promptly. As a result, the
demand for financial solution providers increases who can tackle
these issues and offer better, reliable solutions.
Hello Readers
Lastly, in this issue, we have included interesting articles on
‘Ultron Edge’ and ‘Robo Buzz’ sections respectively.
So, the team of Mirror Review has written a fantastic collection
of stories regarding the best financial solution providers in the
industry. These featured companies are offering novel solutions
and services to make our world a better place. In our latest issue,
featured on the front cover is Policybazaar, the India’s foremost
insurance aggregator and a leading fintech player globally.
Yashish Dahiya (CEO) and Alok Bansal (CFO) established
Policybazaar as a key force in establishing an informative online
financial services platform in India. Along with this, don’t miss
out the Tech Insights section where Pawet Piszko (Scientific
Advisor at Sinterit) explains what is SLS 3D printing.
The financial sector is undergoing rapid expansion, both in terms
of the strong growth of existing financial services firms and new
entities entering the market. This sector encompasses
commercial banks, insurance companies, financial non-banks,
cooperatives, pension funds, mutual funds, and other smaller
financial institutions.
Deepali Sarwade
Editorial Coordinator
Addressing the
Pain-Points of
the Financial
Industry
www.mirrorreview.com
Ultron Edge
Are Humanoids An Indication
Towards Age Of Ultron 2.0?
Yashin Dahiya
CEO
September 2019
Robo Buzz
Let’s Take A Look At The
Future Of Robotics And
Its Place In Human Society
Data-Driven Platform To Buy Insurance Hassle-Free

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F O L L O W U S
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Publisher :
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Vikram Suryawanshi
Editorial Coordinator : Deepali Sarwade
Vidya Joshi
Rakesh Mahto
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Balkishan Dalai
Project Managers : William Taylor
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& Production : Aakash Mahajan
Head of Operations : Robert Smith
Research Analysts : James Adams
Advertising : Maria Smith

6. Data-Driven Platform To Buy
Insurance Hassle-Free
COVERSTORY
Yashish Dahiya
CEO
10

7. Providing A Broad Spectrum Of
Strategic Advisory Solutions
Arkstons Advisory:
Facilitating Global Trade With
Novel Financial Services
Euro Exim Bank:
Eliminating Business Risks By Identifying And
Stopping Financial Crime In Real-Time
IdentityMind:
The Most Advanced Open Source ERP
Software Solution Provider
OpenPro:
Building The Very Fabric Of The
Decentralised Future
TenX:
18
20
26
28
38

8. What is SLS
3D printing?
Pawel Piszko
Scientic Advisor | Sinterit
Industry Champions
Articles
Robo Buzz
Can Fully-Automated Robots
Replace Human Jobs Affecting
Customer Experience?
Ultron Edge
Are humanoids an
indication towards
age of ultron 2.0?
30
22
40

10. COVERSTORY
Data-Driven
Insuranc
Yashish Dahiya
CEO

11. n Platform To Buy
ce Hassle-Free
reviously, the insurance customers were facing a
Prough patch due to the inconsiderate outlook of the
insurance industry. There was lack of customer-
centricity, and insurance companies made profits from policy
surrender charges. All of this changed when a group of
neophyte, with no experience in the insurance industry,
started to visualize what the insurance space can be crafted
into. These visionaries imagined a place that would be solely
customer-centric, where the consumers could find transparent
insurance information and a feature to research and compare
products, so they could buy what they actually want. Yashish
Dahiya (CEO) and Alok Bansal (CFO) turned this
imagination to reality and created an integrated platform
called PolicyBazar.
Policybazaar was started as an insurance comparison website,
but after a decade long period, it has transformed into a
comprehensive digital channel offering end-to-end insurance
solutions for the consumers.
Founded in 2008, Policybazaar is now India’s foremost
insurance aggregator and a leading fintech player globally. It
started as the customer-centric company and even today runs
Policybazaar brings an
unbiased comparison of
nancial services from all
major insurance
companies to our
customers.

12. on the same philosophy—Customer First and
Sustained Profitability for the entire Insurtech
ecosystem. It works on the mission of building a safety
net for 250 million-plus households in India. Currently, it
records more than 10 lakh insurance purchases on its
platform every month and hosts 500+ products from 40+
insurers.
Strong relationships with all prominent insurance
companies
Policybazaar is a B2C entity, which caters to the entire
population of India looking to weave a financial social
security net for themselves and their families. To
summarize concisely, anyone looking for protection from
death, disease and disability outcomes, and those looking
to achieve life goals through investment in insurance is
the potential customer it would cater to. The company
has proficiency in financial services due to which it
delivers excellent services and helps its customers to
make balanced and beneficial decisions.
Furthermore, in order to chase its vision of making India
a socially secure nation, the company has partnered with
the prominent public and private insurance companies
across India. The company utilizes these partnerships to
streamline their knowledge and business operations and
provide the best possible services to their consumers.
Policybazaar’s team also feels fortunate to receive the
assistance of a robust group of investors that believed in
the company’s vision.
Compare, Buy and Save at Policybazaar
Today, Policybazaar has become one of the largest
insurance destinations in the country. It is specialized in
making a comparative analysis of the insurance products.
The platform has been useful to empower the Indian
consumer and give them the flexibility of buying the
insurance products that fulfil their unique requirements.
It brings an unbiased comparison of financial services
from all major insurance companies to its customers.
Moreover, to help consumers with their motor
insurances, Policybazaar has introduced its game-
changing product, “Self-Inspection Video”. This
product helps customers to renew lapsed motor insurance
within a few hours. This feature is expedient because in a
country like India, nearly 30 out of 100 vehicles go lapse
on motor insurance renewals. Further, to enhance the
platform it has added the “Self-Claims Video” feature
that helps the customers to file instant claims, which
improved the customer experience of dealing with the
accidental damages.
Policybazaar platform embraces the online systems and
offers an integrated platform to help the customers
directly link to insurance companies, these benefits
customers with significant savings on their investment
expenses. Leveraging the latest tech, the platform also
offers backing of Chatbot and human-assisted buying
experience on the portal to augment the services.
The Trailblazer of the Organization
As aforementioned, the pioneers Yashish Dahiya
(CEO), and Alok Bansal (CFO) established
Policybazaar as a key force in establishing an
informative online financial services platform in India.
Over the years, the duo has scaled the growth of the
company in terms of revenue and customer acquisition to
become the largest platform of financial solutions in
India. Alok is not just a great leader but also a great
Our focus on online systems and
integration helps you directly
link to insurance companies,
which in turn results in you
getting signicant savings on
your investment expenses.
Cover
Story

13. sports enthusiast and has an abiding love for physics. In
addition, he is a bibliophile and his favorite book is
‘Atlas Shrugged’.
Yashish’s childhood has been a disciplined one, as he
belonged to a family of army officers and went to
Lawrence School, Sanawar for early education. He has
completed his engineering from IIT-Delhi followed by a
stint at IIM-A and INSEAD. Yashish has always been
determined about establishing a business from scratch.
However, he reasonably started his entrepreneurial
journey by giving tuitions to students pursuing MBA and
even was earning well, but parents nagged him to get a
regular job. After working for companies like Brain &
Co in the UK and First Europa, he started his journey
with Policybazaar. Yashish believes that
people—customers, business partners, and
employees—are the centre of his work. He being the
Health
Insurance
Term Life
Insurance
Investment
Insurance
Car
Insurance
2 Wheeler
Insurance
Travel
Insurance
telamon of the company holds the sixth sense that has
come handy in the company’s favor. Together with Alok,
he has built a stellar team at PB who he can trust blindly.
Fostering Growth and Achieving the Impossible
Policybazaars’ sole goal is to diverge towards fostering
growth and achieve the impossible. To achieve this
target, the company is constantly striving to develop new
products and services for its consumers. The purpose of
introducing new products is not for the means of
profitability but to add value in consumers’ life, so that
they are able to instil a sense of financial security in
them. Policybazaar functions in India, which makes it
favourable with the current scenario of the country.

14. Having said that, the financial security is critical because
in India there is no social security particularly post-
retirement, this makes insurance the only remedy for the
woes.
Apart from benefiting the home country, Policybazaar is
also planning to expand its roots at the global level to
provide financial aid. Currently, Fintech venture
Paisabazaar is doing well, being the first international
venture. Yashish enthusiastically commented, “It’s
exciting times and we are looking to achieve what no
other consumer internet company has achieved in
India—operational profitability with sustainability, and
all this by keeping consumer interest above all because I
am okay with losing
money but compromising
consumer
interest—NEVER!”
The Success Mantra of
Policybazaar
The journey from a start-up
company to a leading
company is not easy.
Policybazaar has also faced
the regular hurdles that
every company faces whilst
expanding or starting up.
The companies would
revolve around finding
initial capital and
overcoming regulatory
roadblocks. However, these obstacles did not
obstruct Policybazaar; it has always survived and
conquered the challenges. Besides, the industry has also
named it as the germ of the industry due to its uncanny
ability to adapt and survive. The team has a hidden
mantra up their sleeve—’spot the silver lining and keep
cracking’, which has contributed hugely to the success.
Protecting consumers from the ‘3Ds’
Yashish shares that in India, 30 million+ households
spend more on medical treatment than their annual
income and 60% of OPD expenses are borne out of
personal savings. He believes that it is the industry’s
duty to provide greater protection to consumers against
the 3Ds—Death, Disability, and Disease, which cripples
consumers the most. The change the industry needs is
how it approaches the consumers. Policybazaar has
always been customer-driven and given customers the
priority, while other company’s approach towards the
consumer is quite different. Regardless of not being
beneficial, the product is still sold to the consumer.
However, the online channels have been trying to
address this impediment, but problems remain and this
contributes to mis-selling. Yashish encourages that the
industry, irrespective of the channel should put a blanket
ban on products that do not keep consumer interest
above all.
Envisioning the Future
of the Insurance
Industry
Looking at the current
scenario, Yashish
predicts a positive future
of the insurance industry.
Specifically, the FinTech
space is emerging
rapidly and is on the
cusp of fostering a
fourth tech revolution in
the country. Yashish
added, “In my opinion,
as businesses try to
understand their
consumers better to
offer them personalized services, I
envision further development taking place in the domain
of progressive behavioural analysis.” Foreseeing the
revolution, the predicted changes can be that the
businesses will work on voice data processing and
sentimental analysis, through these points they will be
able to gauge the consumer feedback. This will help
them understand the pinpoints that need change.
Furthermore, the key area for investment will be in
augmenting the field-force management systems, as it
will directly affect the operations and profitability of the
business.
Cover
Story

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17. Company InfoCompany Name
Arkstons Advisory
Binesh Balan
Founder &
Executive Director
Arkstons Advisory offers seamless investment banking advisory services to
clients seeking in-depth strategic, investing, and financial expertise.
arkstons.co.uk
BankMobile
Jay Sidhu
CEO & Co-founder
BankMobile is a leader in mobile banking, provides a digital banking platform
with checking and savings accounts, a great mobile banking app and more.
bankmobile.com
Euro Exim Bank
Graham Brigh
Head of Compliance
& Operations
Euro Exim Bank Ltd (EEB) is focused on providing its customers with a
quicker and cheaper payment experience through its wide range of financial
instruments and specialized services.
euroeximbank.com
GoCardless
Tom Blomfield
Hiroki Takeuchi
Matt Robinson
Founders
GoCardless is the easy way to collect Direct Debit. Already serving more than
50000 businesses, perfect for recurring billing and B2B invoicing.
gocardless.com
LexisNexis is a corporation providing computer-assisted legal research as well
as business research and risk management services.
lexisnexis.com
Policybazaar is a B2C entity, which caters to the entire population of India
looking to weave a financial social security net for themselves and their
families.
policybazaar.com
TenX is a Singapore-based blockchain company that makes cryptocurrencies
spendable i.e. to give people the opportunity to make everyday purchases and
withdraw money.
tenx.tech/en
You Need a Budget is a multi-platform personal budgeting program based on
the envelope method.
youneedabudget.com
IdentityMind Global
Garrett Gafke
Chairman & CEO
IdentityMind provides a new breed of risk management and compliance
platform to the financial ecosystem, including banks, payment processors and
gateways, payment service providers (PSP/ISO/MSP, IPSP), and online
merchants.
identitymindglobal.com
LexisNexis
Mike Walsh
CEO
Policybazaar
Yashish Dahiya
CEO
TenX
Toby Hoenisch
Co-Founder & CEO
YNABO
Jesse Mecham
Developer
OpenPro
Jim Clark
Co-Founder & CEO
Headquartered in Fountain Valley, CA, OpenPro ERP Software is a leading
provider of licensed open source ERP software.
openpro.com

18. 18
With the global banks shrinking their operations
significantly, the boutique investment banks
have come to the rescue. Currently, the
complex structure, large deal sizes, and uncertainty in
regulating approvals affect the execution risk highly.
Therefore, the investment banks that are the core supporter
of these large transactions must become aware of these
execution risks. This explains the sudden rise of novel and
smart M&A boutiques, which are successfully trembling up
the deal street. Growing at the same pace, these firms can
soon turning into merger mavens, which the clients can rely
on for loyalty and the competition the global market needs
to look out for.
One such boutique investment banking advisory firm to
look out for is . It offers seamlessArkstons Advisory
investment banking advisory services to clients seeking in-
depth strategic, investing, and financial expertise. The
inception of the company was in the year 2016 with offices
in London and Bahrain. The major operation centers of the
firm are in the Middle East, Western Europe, and Southeast
Asia.
Remarkable Services through Specialized Solutions
Arkstons Advisory strives to provide exceptional services
through its specialized investment banking solutions from
day one to closure. It offers wide-ranging strategic advisory
solutions in due diligence, capital raising, equity offerings,
debt syndications, and derivatives. It caters the services to
industry verticals like Financial Institutions Group,
Healthcare and Life Sciences, Natural Resources,
Automobile, Media Entertainment, and other industrials.
Arkstons diversified structure specializes in cross border
M&A, capital raise advisory, and joint venture advisory
across major sectors and geographies including
manufacturing, automobile pharmaceutical, and many
others. Till date, the best boutique investment banking
advisory company has successfully served over more than
fifty clients in around more than thirty countries and has an
inclination towards working with the eminent companies
having reputed stature.
Turning Challenges into Capitalizing Opportunities
With the number of emerging innovative consultancy
companies, staying in the market and surviving the
competition is itself a very big challenge. Hence, to stay
ahead and stand out from the rest is the only strategy that
helps to endure in the competitive marketplace. Arkstons
Advisory is constantly striving to position itself uniquely in
the globalized market backed by its exceptional
performance and unique services.
Initially, securing the deals and operating globally was a
major task for the firm, as the global market is more
interconnected which would increase the global market
value of the M&A sector in general. Challenges are an
inevitable part of the journey; it’s the way one tackles them
is what makes the company exceptional than others. In this
protracted journey, Arkstons Advisory has been through
numerous challenges but always focused on turning those
challenges into capitalizing opportunities by responding
quickly and taking the right step at the right time. This
unique approach has positioned the leading advisory
company to distinctively stay ahead in the global market
race.
A Crackerjack Entrepreneur’s Pathway Towards a
Leading Company
Binesh Balan (Founder and Executive Director at
Arkstons Advisory) has had a fascinating journey and
embarked on many milestones from a very young age. His
entrepreneurial voyage started when he was pursuing his
undergraduate degree and got introduced to an online
delivery mode. This was the time in the mid-2000s and
prior to advent of mobile applications and 3G/4G, making
him realize that this model was too early for the market, as
the modern technology was not dominant enough. Binesh
Arkstons Advisory:
Providing A Broad Spectrum Of Strategic
Advisory Solutions

19. 19
also acknowledged that he needed some experience and
exposure to step up his game in the market. With the intent
to enhance his managerial skills and gather expertise in the
IB space, he pursued MBA in Finance and later entered into
the Investment Banking/M&A advisory space to gather
more experience. After knowing the ropes of the industry,
he started his firm Arkstons Advisory in 2016 in India
followed by Bahrain and the U.K.
Presently, he holds exemplary expertise in diversified
sectors such as IB, M&A, and GCC in general. The
confident founder says, “In a booming deal market, many
corporates spend a vast amount of their time answering ‘if’
deals need to be initiated, whereas the focus should be on
‘when’and ‘how’to initiate and execute those deals to
accelerate growth and create maximum sustainable value.”
Accomplishments for Performing Exceptionally
Over the years, Arkstons Advisory has received many
prestigious awards for its performance and excellent
contribution in the industry. It has been recognized at the
“Asian Arab Awards 2019”, held in the first quarter of 2019,
organized by Asian Arab Chambers of Commerce (AACC)
in association with the Indian Economic Trade Organisation
(IETO). It was also listed among the “Most Outstanding
Consulting Firms of 2019” by a leading online business
magazine too. In addition, by working in conjunction with
its subsidiary, Arkstons Advisory has recently been
conferred with the “Outstanding Debt and Equity Firm of
the Year 2019” and “Ten Trusted M&A Consulting Firms”.
Integrating the Platform Might Deliver Better
Outcomes
Binesh believes that there are certain key changes that
could improve the industry platform. To begin with, by
collaborating with the dynamic business leaders and
forward-thinking investors, one can deliver scalable
investment strategies that would not only generate
economic returns but also positive social outcomes.
Additionally, welcoming the digital revolution and
embracing it can also assist companies to grow. Hence,
digitizing is the change that can improve global
collaborations, deliver data-driven insights, reduce costs,
time, and streamline the processes in a systematic manner.
Improving Global Collaborations and Accelerating
Transactions
Looking at the key challenges like complexity,
implementation, and execution, Arkstons Advisory plans to
upgrade its platform with custom digitized solutions to deal
with complexities and ensure smoother implementation &
execution. It is making use of advanced technologies to
reduce time and cost. These approaches will improve global
collaborations and accelerate deal-making and transactions.
Binesh Balan
Founder &
Executive Director
“We are
branching out beyond
traditional practice areas
such as strategy, Finance,
Operations, and Human
Resources to develop the
next-generation areas of
expertise.”

20. 20
The prominence of payments in the global financial
services system has undeniably risen over the last
few years. In fact, the traditional payment methods
have massively transformed to reach its current position,
i.e. towards cashless payment systems. Recently, a crypto
revolution has taken place in speed and acceptance of real-
time payments, enabling cryptocurrency to decrease
liquidity and assist buyers where access to fiat currency has
become difficult. (EEB) is focusedEuro Exim Bank Ltd
on providing its customers with a quicker and cheaper
payment experience through its wide range of financial
instruments and specialized . It is aiming to beservices
recognized as the ‘go to’ industry leader in trade finance,
building on its experience servicing trade clients
economically and efficiently across global locations.
Leveraging Latest Technologies to Deliver Seamless
Payment Experience
Headquartered in St. Lucia and with a representative office
in London, EEB is a regulated, supervised Bank that has
been helping customers with their businesses transactions
and connecting them to new opportunities. Backed by years
of experience in trade finance, the EEB team supports
global buyers with complex financial instruments to assist
cross border transactions. The highly qualified specialists
utilize advanced technologies, which overcome the
restrictions of legacy applications. As a result, they
developed their own systems to support the issuance and
relay of trade finance instruments worldwide. Currently, the
revolutionary financial institution has joined hands with
Ripple, using the xCurrent system for payments and
recently accomplished the fastest implementation of
xRapid, which uses Ripple XRP cryptocurrency as the key
element in real-timee settlement processes.
As a prominent financial institution, EEB assists corporates
and SME’s around the world as they purchase goods cross
border for re-sell or directed to industrial hubs for re-
manufacture. The company provides its services for almost
all industries and verticals, handling transactions in
polythene piping, building materials, cars, non-perishable
food stuffs, cotton, finished garments, scrap metal, batteries,
printing machinery, paper, etc. To further assist its
customers, it recently launched Euro Exim Bank Smart
Banking applications, available in Google Play Store and
Apple App Store.
The Dynamic Duo Leading EEB to Massive Success
The Director of Euro Exim Bank Ltd, Kaushik Punjani,
and the Head of Compliance and Operations, Graham
Bright are the two powerful pillars helping the St. Lucia-
based global financial institution to achieve enormous
success. Having an extensive financial background,
Kaushik has covered the management and delivery of
financial solutions at UK businesses at all levels. He has a
unique understanding of both the technical and business
requirements. Currently, fully endorsing the CSR policy of
the Bank he is leading Rajya Purohit Association of
Brahmins U.K. organization as its President.
The technically proficient industry professional, Graham
has 35 years of experience (20 years at SWIFT and 5 years
spanned in computer services companies). He is a Justice of
the Peace, former MD of a European Bank software
business and ex-Banking/Investment Management Director
of a leading US data storage company. He is also a regular
speaker at international trade industry conferences (GTR,
TXF) and a frequent contributor to trade journals.
Together, Kaushik & Graham saw immense challenges yet
unique opportunities from the trade sector which is
experiencing evolving regulatory pressure, non-standard
national and international rules, constant threats of
corruption, and cybercrime. Moreover, the absence of trust
in buyers’ financing and intent to settle their financial
obligations, limited access to liquidity, often harsh
sanctions, and the need to create strong, reliable channels of
trade were key factors affecting importers entering the
sector. To overcome these obstacles, EEB have spent
substantial resources, time and income on assuring
Euro Exim Bank:
Facilitating Global Trade With Novel Financial Services

21. 21
regulatory adherence, the efficacy of transactions, trust and
security for clients and their company.
Expanding by Conquering the Industry’s Obstacles with
Team Effort
The dynamic duo believes that in order to thrive and
survive in a complex trade ecosystem they need all-
inclusive policies, procedures, and functional systems that
are easy to adapt and fast to operate Therefore, EEB’s USP.
is to stay in-sync with the market, maintain close
relationships with clients, and to continue the agile creation
of instruments. Through this, Kaushik and Graham with
their team have developed a unique blockchain-enabled
platform, which is totally personalized to their business
processes and unlike other available solutions present in the
market. Their Simplex trade finance platform incorporates
comprehensive workflow, document management, and
reformatting and all-important inter-operability between
systems.
Kaushik and Graham aim to expand EEB by extending their
agent/partner program where local representatives drive
revenues, and are on-site to carry out first hand due
diligence and create long-term partnerships. Through 2020,
they are planning to open new offices in Asia with the
potential for other regions to follow. In trade, EEB plans to
embed complex details of trade instruments such as Letters
of Credit with the payment instruction in Ripple message
formats, facilitating real-time, guaranteed delivery and
settlement for any instruction across the financial landscape.
Two Vital Catalysts that are going to Make the Trade
Industry Better
In the trade industry,
countries exchange
goods with each other
based on their
reputation and trust.
But, there are certain
countries where
corruption, confidence
and risk of non-
recoverable losses
prompt global
businesses to actively
avoid conducting trade.
EEB’s duo believes
that building trust and
Free Trade Agreements
Graham Bright
Head of Compliance
& Operations
“We aim
to be your trusted
partner, connecting you
to new trade opportunities
and empowering your
businesses to thrive in
today’s competitive
world.”
are just some of the tools to rectify these issues.
Consequently, new trade corridors will open to assist trade
flows with disintermediated countries, help them out of
poverty and allow them to be competitive in global markets
with raw materials and foodstuffs. The dynamic duo shares
their views on this scenario by asserting, “With more
successful infrastructure projects delivered, increased
wealth generation and rising domestic demand and
confidence, renewed trust is leading to greater sustainable
borderless, frictionless, unencumbered trade flows for the
good of continents and the population alike.”
Forecasting the Future Technological Revolutions
Being industry professionals themselves, Kaushik and
Graham have witnessed an unprecedented rise and reach of
challenger fintech and payments companies unhindered by
legacy. The duo believes that industry transformation will
come about when traditional banks invest and upgrade their
internal technology and automation, providing the mobile,
tablet and smartphone infrastructure, ultimately delivering
benefits to demanding end-customers . The dynamic duo
also predicts that Blockchain-based applications will
become standard.

22. Artificial Intelligence will take over humans? The
question all are feared of. The opinion of people,
however, differs from each other. Some believe AI
is going to upgrade the human race, whereas, few think
‘slavery 2.0’ will emerge as soon as robots take over. This
belief was also supported by the late physicist Stephen
Hawking, he believed emerging of robots can be a threat to
humans. He was amongst the brightest brains of humankind
but there is a rare possibility of him being wrong. After all,
we are humans, and we are designed to be imperfect. The
view of AI taking over depends on the intelligence level. If
the robots acquire “superintelligence” they might become
smarter than humans. Studying human nature is more
difficult than studying quantum physics. If we being
humans can’t figure out each other, imagine how much
longer will it take a humanoid to study human behavior and
then plan “the whole taking over the world”. Though the
idea can be good for a sci-fi movie. Humans fear change
and humanoids are a big change. The achievements
technology has unlocked are unrealistic. Imagination is
coming true with technology. Humans, however, are
terrified rather than appreciating it.
Mystery behind machines
Machines depend on the techniques which they have
learned throughout, known as “machine-learning”.
Learning process benefits the machine to perform the task
again without instructions. A machine is simply an
algorithm that runs on the data we provide it with. For
instance, if we present handwritten pictures of numbers (1-
10), and ask it to tell us about the pictures we show in the
same sequence. The answer probability lies from 1-10 as
that is what we have taught the machine. But when we mix
the sequence of the pictures machine would pick random
numbers. Here is where humans teach machines the
difference and machines store it for future reference.
Machines learn from their mistakes quite literally. The data
gets stored and retrieved whenever required. Machines can
not repeat the same mistake twice though.
The task a machine will perform depends totally on what a
human will teach it. Human-machine works on vice versa
terms, one depends on other. Humans too have grown to be
dependent totally on machines.
AI upgrading and innovating
If we keep sci-fi movie data aside, machines have only
proven best for the human race. When humans and
machines contribute their knowledge and problem solving,
the goal can be easily achieved. To explain this, when we
travel on a flight, half of the times the mode is set to
autopilot. You already risk your life in the hands of a
machine. A 2015 survey reported that the pilots spend only
seven minutes manually flying the plane- automated
systems handle the rest. These seven minutes are the most
critical ones which require the highest order of decision-
making capabilities. For a machine, all it has to do is run a
specific algorithm. These algorithms can go wrong too.
For achieving better outcomes we cannot depend on
machines. They need human support for better performance
and a favorable advantage. Technology helps to sharpen
human skills and achieve unexplored uniqueness. This, in
turn, would favor us to create better technology.
Businesses must take advantage of such combinations.
They need to see how human-machine collaboration helps
improve company performance.
Machines are assisting humans not replacing them
Humans must not fear being replaced by a robot. AI
technology needs assistance to work properly. Unlike
humans, machines cannot understand general logic they
22
Are Humanoids An Indication Towards
Ultron Edge

23. 23
need specific algorithms or commands to perform any task.
Machines are perfect, they perform the given task without
mistakes and probably complete the task faster than humans.
But what they lack is; imperfection, creativity, and emotions.
No humanoid can have these qualities (maybe in the future).
Alexa, Siri, and Cortana have made working with the gadgets
so easy. We ask them to do the following task and they
perform it. We don’t fear these technologies but we fear a
fully functional humanoid?
Technology has made a remarkable growth in the following
years. Humanoid is always the topic of breaking news but now
humanoid anchors the breaking news. China introduced the
first humanoid anchor on its news channel following with
another successful humanoid female anchor. The successful
humanoid project called Sophia is the most adorable
humanoid, how can one fear her? Hong Kong-based company
developed her and was officially activated in 2016. Sophia
was originally developed as a companion at nursing homes or
to help people with chores. With time the humanoid was
furthers developed. Saudi Arabia gave Sophia citizenship
which made her the first humanoid with nationality. Now,
Sophia guest stars at conferences sharing her opinions.
Another example is Ai Da, the first AI invention to blur the
line between an artist and the machine. She has a robotic
arm just like humans and is powered with AI technology.
She analyses an image in front of her, which turns into
an algorithm helping her to move the arm and produce
the artwork. She is the first robotic artist to have solo
work displayed at oxford.
The way a humanoid thinks or behaves depends
totally on how the human has programmed it. If the
robot has turned evil we know whom to blame.
To summarize, the machine works on command
and will do as we say. The change is taking
place fast which may scare the human race but
the developing technology is here to help us.
We are not in a sci-fi movie where machines
rule, the reality is different. Machines need
humans to function no matter how “super-
Intelligent” they get. Still, if there is the
slightest chance of machines going all
‘Ultron’ on us we must not forget-
though Ultron turned out to be evil,
but Vision saved the day! Have
faith in technology; after all
we humans are the ones
creating it.

26. 26
A
s the world moves towards increased
digitalization, fraud in the financial sector
is also increasing. Cybercriminals have a
comprehensive range of tools at their disposal to
obtain customer information. Countless breaches
have exposed the confidential and private
information of some 143 million U.S. consumers to
hackers and other nefarious users. And everyday,
there seems to be another one. IdentityMind was
founded in 2013 to help companies protect their
customers and themselves from financial crime. Its
goal is to restore integrity to the digital world
through a digital identity platform designed to
reduce online risk and increase compliance
efficiency.
Preventing Financial Crime
Credit bureaus, and the static data they use, cannot
stop cybercriminals. In contrast, IdentityMind
provides a new breed of risk management and
compliance platform to the financial ecosystem,
including banks, payment processors and gateways,
payment service providers (PSP/ISO/MSP, IPSP),
and online merchants. The IdentityMind platform
continuously creates, validates, and risk scores
digital identities to help reduce risk and improve
compliance throughout the customer lifecycle. It
securely tracks the entities involved in each
transaction like consumers, merchants, cardholders,
payment wallets, alternative payment methods to
build payment reputations. It also enables
companies to recognize and decrease prospective
fraud, assess merchant account applications,
onboard accounts, and helps with identity
verification services and protection against potential
money laundering. The IdentityMind platform not
only reduces fraud but also improves AML,
sanctions screening, and KYC compliance efforts.
A Veteran Leader Working Towards Bringing a
Secure Revolution in the Digital World
Garrett Gafke, the Chairman and CEO of
IdentityMind, has a proven track record of
establishing and growing technology companies. He
has completed five M&A transactions, and two
successful IPO’s. He is an active angel investor and
Board Member of early-stage companies around
Silicon Valley. He is a successful entrepreneur and
Fortune 500 Executive, blending early-stage action
with public company knowledge. These experiences
guide Garrett to give his best as the CEO of
IdentityMind. For Mr. Gafke, the most challenging
thing is to forge his route and lead the company.
Garrett shares, “To bring a company’s goals into
IdentityMind:
Eliminating Business Risks By Identifying And
Stopping Financial Crime In Real-Time

27. 27
reality, one needs to sell the vision and provide the
guidance that helps the team leaders to execute the
vision.” This process drives the product, support,
sales, marketing, and everything else.
Ahead Through Innovation
Bad actors are always looking at new ways to
infiltrate the financial system through account take
over, fraud rings and a variety of techniques that
involve engineering new or subverting existing
identities.
What puts the IdentityMind platform ahead of the
competition is its patented eDNA technology and
machine learning that allows the platform to create,
maintain and provide a highly accurate risk
assessment of the entities on the other end of the
transaction, and to ultimately determine whether a
company should trust that entity. Behind the scenes
is a partner ecosystem that allows for
comprehensive identity proofing around the world
without the need to integrate with multiple data
providers. With over 300 million trusted digital
identities, IdentityMind provides a network where
encrypted identity assets can be securely shared to
get a faster and broader view of the risk that an
entity poses.
IdentityMind is proud to have been mentioned in
Gartner Group’s ‘Hype Cycle for Identity and
Access Management, 2018’ and ‘Hype Cycle for
Digital Banking, 2018’, Aite Group’s ‘The AML of
Tomorrow: Here’, ‘IDC Innovators: Identity
Proofing Solutions to Prevent New Account Fraud
and Enhance KYC Compliance, 2018’ and
Forrester’s ‘Vendor Landscape: Anti-Money
Laundering Solutions’, among other publications.
Garrett Gafke
Chairman & CEO
“We provide
the weapons you need
to stop account takeover and
prevent account origination
fraud throughout the
lifecycle of your
customers.”

28. 28
Financial service providers are under escalated
strain to deliver improved clients’ experience
from computerized disrupters and the advanced
age of flexible and digital internet knowledgeable
consumers who will look at replacement financial service
providers. To enhance their service, they should be ready
to adapt to new technologies, business management
techniques, more efficient ways of communicating with
customers, and even potential challenges and problems.
In this scenario, ERP (Enterprise Resource Planning) is
one such set of tools and processes that delivers an entire
spectrum of agile finance solutions and services. ERP
software fosters flexibility and creativity, drives insight
to predict with accuracy, delivers desired customer
experiences, and transforms the business practices into
operational excellence.
Headquartered in Fountain Valley, CA, OpenPro ERP
Software is a leading provider of licensed open source
ERP software. Since its inception in 1998, the company
has been dedicated to producing technologically superior
business software solutions and backing them with the
finest implementation techniques and first-class service.
Moreover, it develops products so that its customers can
easily choose from complete web-based ERP solutions.
Today, OpenPro’s key industries that it has been serving
are manufacturing, distribution, and accounting.
A Pioneer Offering Dynamic Business Management
Software Solutions
Over the past 20 years, OpenPro’s aim is to offer an
affordable and easy to use ERP solution that helps small
to medium businesses perform better. The company
ensures its clients receive more function and more value
from their ERP software solution. The core values of
OpenPro are “CILIP” which represents customer focus,
innovation, leadership, integrity, and passion that reflect
its strong expertise in technological advancements and
robust spirit to assist its customers. With a deep
understanding of clients’ industry, the leading financial
solution provider build solutions that improve growth
while managing complexity.
OpenPro is dedicated to building dynamic business
management software solutions that are designed to
maximize the efficient management of clients’ business.
The ERP software solutions developed by it are available
in the three variants: Easy ERP, OpenPro Enterprise, and
OpenPro Cloud. Its ERP software uses an open
architecture technology, which allows it to penetrate all
existing ERP markets. With continuous development, the
company delivers a flexible, scalable and fully-featured
management system for small businesses to enterprise
corporations.
A Seasoned Leader and Principal Technologist with
Extensive Experience
With over 30 years of experience and cross-industry
knowledge, the Co-founder and CEO of OpenPro ERP
Software, Jim Clark ensures that the company has
continued access to the latest and best technology for
developing flexible and industry-specific products. Jim’s
expertise is in ERP software, information systems, and
open-source platform software development with
extensive experience in industry-standard database
management systems and open source technology. He is
also certified with the American Production and
Inventory Control Society (APICS). Being a principal
OpenPro:
The Most Advanced Open Source ERP
Software Solution Provider

29. 29
technologist, Jim understands ERP business solutions
and issues and has contacts with the individuals
responsible for purchasing information technology for
ERP solutions.
As the CEO of OpenPro, the dynamic leader maintains a
network of customers, primarily of distributors, import
exports, government, and manufacturing companies, to
provide input for product requirements and
enhancements. With his vast experience, Jim foresees
more automated solutions for updating and connection
business solutions to governmental agencies. He believes
that OpenPro can bring the passion back to the industry
by delivering best breed of ERP software solutions to
businesses. However, the CEO knows that the most
challenging part is to get other people to have the same
passion that he has for businesses in the industry.
Team Efforts to Defeat Challenges
In today’s knowledge economy, the necessity of effective
teamwork is critical for any business. In fact, teamwork
is vital as well as essential in order to accomplish the
overall objectives and goals of an organization. The
highly professionals team of OpenPro is using their prior
expertise and knowledge to deliver best-in-the-class
solutions. But back in days, the team faced numerous
Future Goals for Better Growth and Expansion
Every organization has strategized goals that need to be
accomplished for better growth and expansion. Similarly,
OpenPro has been working hard to achieve its many
intended future goals. The company is planning to
deliver trusted and great services for its diverse
customers according to their business needs. It is also
formulating different ways to provide reliable customer
support, high availability of bandwidth, enhance
monitoring, and integrate with everything (other
solutions and plugins).
challenges and one such challenge was to let people
know that OpenPro is a solution that can be both in-
house and cloud-hosted solutions as it was the first fully
web-based solution available in the market. The dynamic
leader with his team conquered his hurdle by educating
people about it which took years to accomplish. “Now 20
years later that is what all the other software companies
are still trying to build,” says OpenPro CEO Jim.
Jim Clark
Co-founder and CEO
“We can
provide you with the
innovative products and
services you need to
succeed, not only today
but well into the
future.”

30. echnologies of additive manufacturing known as 3D printing (3DP) are considered to be the future of rapid
Tprototyping, small and even big production lines for industry. There are several technologies distinguished by the
phenomena they are based on and materials they are utilising. Reading this article you will learn how SLS 3D
printing works and what are the differences between the main 3D printing technologies.
The most popular 3D printing technologies
Fused Deposition Modeling (FDM) is the most known of them all. It is a bottom-up technique based on melting of the
filament and depositing it on a table layer-by-layer according to the sliced model. FDM utilizes mostly plastic-based
materials such as polylactide (PLA) or acrylonitrile butadiene styrene copolymer (ABS).Another popular technique is
stereolithography (SLA) – it is the oldest, dating back to the 1970’s, 3DP process operating on photochemical cross-linking
and curing of the material with the help of UV lasers. Materials that are feasible for this type of printing are mostly resins –
synthetic or natural.
Among many other techniques, there is one with extraordinary potential which is yet to be explored – Selective Laser
Sintering (SLS).
SLS printing?
30
Industry Champions

31. 3D Printing techniques comparison
How Selective Laser Sintering works?
SLS operation principle is powder sintering with the help of infrared laser in elevated temperature which helps the grains of
the powder to consolidate before being bound with the laser beam. In the conventional SLS printer, there is a so-called “bed”
on which the roller spreads a thin layer of powder followed by sintering according to the layers sliced from a 3D model file
(e.g. a .stl file (derived from CAD-like designing software).
31

32. A “cake” from Sinterit Lisa Heart model printed with Sinterit
Lisa SLS 3D Printer
Afterwards, the platform moves down by a small increment and the process repeats until the last layer is formed. After the
process comes the post-processing part which requires removing the model from the unsintered powder suspension and
sandblasting it. There is where the real advantage of SLS comes in. Unlike FDM, SLS is available to 3D print without any
support structures for models with complex geometry for they are suspended in powder. Moreover, one can easily print
moveable objects right away.
Scheme of a SLS 3D printer
basing on the construction of
Sinterit Lisa.
32
Industry Champions

33. MaterialsforSLS 3D printersand outlook
But one can come up with a question of materials available for SLS. The variety is broad – from different metal powders utilized
mostly in the automotive industry to polyamides (i.e. Sinterit – a nylon 12 powder) and thermoplastic polyurethanePA12 Smooth
(TPU) such as . All powders can be altered for the specific application so everyone can achieve desired mechanicalFlexa Black
propertiesof themodel.
SLS is actually a zero waste technology where the unsintered powder can be used for next prints over and over again.Avital aspect
is its way of reutilizing the used powder and it’s refresh ratio (amount of fresh powder you need to add to the used one to maintain
the printing quality). In theory, one can use the same powder all over with the fraction of the new one. However, some of the
powders can oxidize quickly and require the presence of neutral gas atmosphere such as nitrogen or oxygen to preserve the print
quality.Thistypeofsolutionispresentin’ whichhas anitrogenintake.SinteritsLisaPRO
Printouts from di erent kinds of materials:
TPU material Bellow: TPE
33

34. Ear model: TPU Raspberry Pi case: PA11 Onyx
Derailleur: PA12 Smooth Material: Flexa Soft
There are two main types of SLS printers – industry grade and benchtop. The former are tremendously expensive (dozens of
thousands of dollars) and the benchtop ones, more affordable, such as Lisa or Lisa PRO for a couple of thousands of dollars. The
main difference is the print volume, automatization of the process and the material range. The benchtop ones are ideal for
academic research, rapid prototyping, and even small serial production. The true potential of SLS lies in the new materials with
tailored-fit properties (conductivity, heat-resistance, water-repellant, you name it!). By many futurists,Additive Manufacturing is
aproductiontechniquewhichwilldefinitelyovertakethefuture!
If thisarticlemadeyouhungry for knowledge,checkoutthenextpart:SelectiveLaserSinteringinDetails
34
Industry Champions

35. About Sinterit
Sinterit is the first manufacturer of desktop selective laser sintering 3D printers, with a
mission to accelerate the world’s development by giving everyone access to innovative
3D printing SLS technology. It focuses on ease of use, versatility and availability, so
that tomorrow can happen today. The company, founded by former Google employees
with experience in the industry since 2014, delivers reliable, high-precision printers to
customers around the world. During its four years on the market, Sinterit LISA has
printed thousands of 3D products. For more information visit orwww.sinterit.com
follow on Facebook, or watch our new film on .@Sinterit Twitter YouTube
35

38. 38
To achieve this target, has progressed significantly inTenX
making this novel currency mainstream. TenX is a
Singapore-based blockchain company that makes
cryptocurrencies spendable i.e. to give people the
opportunity to make everyday purchases and withdraw
money. Its unique system offers the TenX Wallet that can be
funded with different cryptocurrencies and the TenX card,
which can be used in almost 200 countries at over 42
million VISA points of acceptance online and offline. All in
all, the company caters to anyone looking to spend or invest
in cryptocurrency.
The cryptocurrency’s trajectory growth by far has
been similar to the technological revolutions
throughout history. It has disrupted the financial
system in the same way the internet did to traditional
media. This modern currency has proved its usefulness in
the early stages and achieved mass adoption through
usability and design. Nevertheless, if cryptocurrency means
to stand alongside government issued currencies and be
taken seriously, it needs to achieve widespread adoption
and gain the ability to transact on a massive global scale.
Avenues to Spend Cryptocurrency in the Real World, in
Real Time
New blockchain related companies are emerging everyday
where many of them operate on open-source software
projects. This raises more security concerns. TenX brings a
wealth of security knowledge to the crypto space. It offers
access to an ever-growing range of blockchain assets at
utmost convenience, all the while sticking to the highest
security standards of the industry. TenX is enforced by 2-
factor authentication to keep the user’s accounts secure and
protected. As the application is also available on mobile
devices, it supports biometrics feature for unlocking.
Furthermore, to ensure that the customers are satisfied with
the service, the team of TenX constantly upgrades the
product depending on the user feedback. TenX remains in
the build mode to ensure that its products suit the fast-paced
market. The company’s core services consist of the TenX
Wallet App and the TenX Card to make spending
cryptocurrency and investing in crypto simple and hassle-
free.
TenX Wallet: TenX Wallet is an easy to use service that
allows users to complete the transaction in just a few simple
taps. The wallet currently supports BTC and ETH and
provides control over card management i.e. if the user tends
to lose the card, he/she can lock and secure the card within
the app and unlock it again easily. TenX Wallet also
contains multi-signature wallet management that gives the
users access to multisig cold storage for treasury and long-
term custody of user funds.
TenX Card: This card allows the user to spend
cryptocurrency at all VISA points of sale. Further, the card
can be used globally at all Visa supported ATM’s to
withdraw money. The user also receives notification when
the card is used.
Co-founder Trio’s Journey towards Building a
Successful Company
Toby Hoenisch (CEO) and Paul Kittiwongsunthorn
(CDO) co-founded TenX in 2015. Back then, the company
was known as OneBit. Michael Sperk (Engineering
Lead) collaborated part-time to establish the company, and
later joined full time when Toby and Paul managed to raise
the first investment.
Toby was always fascinated by the world of technology. He
started coding at the mere age of ten. Having realized the
unlimited potential of blockchain technology, he built the
first prototype for TenX with Paul. He always believed that
the project on which he was working on is disruptive, and
he wasn’t wrong.
TenX:Building The Very Fabric Of The Decentralised Future

39. 39
How TenX Overcame Challenges & Emerged Strong
The financial sector is still trying to adjust to the sudden
shift of the cryptocurrency revolution. Spreading awareness
and making crypto easy to use will help in making crypto
mainstream and have the biggest impact in the finance
industry.
Therefore, in the future, Toby foresees that blockchain will
power open financial networks, giving everyone easier
access to their money. The transaction will be solely based
on the digital medium, which will make the payments
instant and each will have complete control over their
money. Though the world is moving rapidly, there is still
time for the financial networks to become truly borderless,
safe, convenient, and accessible.
Every successful company has to learn how to deal with
potential challenges and
overcome them. It is also
very important for leaders
to share their vision with
their teams so that
everyone stays on the same
page.
Being a leader himself, Toby faces a fair set of challenges
amongst which the challenge he regularly encounters is
ensuring that TenX is incorporating new changes and
reflecting the upgrades in its products as per the market
trends. And most importantly, he makes sure that the
business is running efficiently.
Predictions for the Forthcoming Revolution & Changes
Today, Toby draws inspiration from many great pioneers in
technology, and recently got influenced by Marty Cagan,
who helped the TenX team to refine their go-to-strategy and
thinking. He believes that in the new fast-paced space, it is
important to look for mentors that are both inspiring and
challenging.
In the initial years, TenX’s
growth was rapid. By
2017, it had a crypto
product that was a market
fit. Even today, TenX
remains one of the few
companies that conducted
a token sale, while having
a working product and an
existing global user base. Two years back, the company had
set the standard for a well-executed token sale. However, it
faced challenges with its card partners as well as was
unprepared for the sudden market shift. But, Toby and the
entire team of TenX remained undeterred by these setbacks
and instead, emerged strong. As for Toby, the dynamic CEO
believes that the most important thing is to build and ensure
that the teammates you work with believe in the same long-
term vision as you so that everyone remains aligned to it.
Roadmap to Future Development
The leading crypto service provider believes that there are
still a large number of people interested in this technology,
but are unsure about how to enter the market. So, TenX’s
goal is to seamlessly bridge this gap. Toby and his team
mates aim to give more people access to open financial
systems. For 2019, the company’s key milestones include
expansion of services across the Asia Pacific, support new
cryptocurrencies, re-launch the TenX Cards in the European
Economic Area, implementation of a referral system,
several updates to TenX app and implementation of PAY
TOKEN utility.
Toby Hoenisch
Co-founder & CEO
“Our mission
is to bring the
entire nancial system
right to your
ngertips.”

40. Industrial robots were first installed and
utilized by the manufacturing companies to
eliminate unnecessary efforts, time, and
money. Today, programmed robots are carrying
out assignments that are difficult for humans to
perform. Tasks such as firefighting, defusing
bombs, or diving deep into the oceans are a few
risky jobs they have been involved in for some
years. As advanced technologies began disrupting
every industrial sector, so did the deployment of
robots in every possible field. Whether it’s a fully
automated saloon, a bank or a space program,
various tech companies started experimenting
with robotic possibilities on a daily basis.
It is now visible that robots are starting to replace
humans in the workforce. Recently, China
Construction Bank (CCB) came in news after
opening its first fully automated bank branch in
China. First of its kind, the bank branch operates
entirely without human commands joined the
increasing number of retail outlets, restaurants,
and other integrated venues across China.
Although the bank appeared on many front pages
for its achievement, it is still well staffed with
security guards.
40
Can Fully-Automated
Robots Replace
Human Jobs
Affecting Customer Experience?
Robo Buzz

41. tedious tasks such as grocery shopping and banking.
There are possibilities where people can ignore an
unimportant process and want to replace with a fully
automated one. For example, a thermostat system
starts heating when the temperature drops down at a
certain limit without any human input. Automation
will probably allow the customers to do what they
want and walk out without any forced interactions.
Moreover, full automation is preferable to semi-
automation when human intervention is not a good
thing to consider. For example, a recent report
suggested that the engineers at Boeing and Airbus
want to remove pilots from their planes reasoning that
most crashes are the result of human errors.
Can automated robots steal human jobs affecting
customers as a result?
The history is proof that whenever humans have used
technology in the right way, it has resulted as a boon
to humanity. But when one thinks about artificial
intelligence (AI), most common thought coming to
mind is whether robots will take over human jobs
soon. Jobs such as cashier in a bank, receptionist,
waiter staff, and attendants at train stations are a few
successful experiments that have taken place in the
recent years. In 2016, Amazon surprised the
automation industry with Amazon Go cashier-less
grocery store which is now officially opened at Seattle
followed by branches in Chicago and San Francisco.
As an example of Amazon Go and its successful
establishment attracting people into a cashier-less
environment, will it be facing a trade-off in the near
future? And if yes, then what will be the reason behind
it? Let’s take a deeper look.
Ÿ Automation can cause security, trust, and data
threats
A fully automated environment might protect
customers’ privacy and data with its large-scale
cyber security breaches. For example, if Amazon
Go is fully automated and meant to collect vast
Several questions arise in our minds as to how will the
future of robotics look like, can it replace humans in
their society, and will they ever be able to express
emotions like us? Following context explains the
behavior of full robotic automation system from
partial automation and companies preferences
between them. We also get to gain few insights on our
raised questions such as whether robots will steal
human jobs and are there any risks associated in using
complete automation systems.
How full automation system behaves different from
partial automation?
Partial automation solution automates some parts of
the business work while continuing the rest with the
traditional methods. Services such as scanning
documents electronically, touch-screen checkouts,
kiosks, and ordering systems are increasingly common
techniques used at shops, restaurants, and other
venues. Partial or semi-automation improves labor
productivity as they still need to use their brains to
organize their work more efficiently. Since some tasks
are automated, the workflow of a process becomes
naturally easy, bringing continuous improvement in
the overall operations. Although, humans still need
emotional connections with others, partially
automated systems allow them to interact with real
people. This is the best choice for small and medium-
sized companies where a small number of employees
and a small number of activities exist with low-
complexity.
However, the demand for full automation solution is
dramatically more than the partial automation.
Companies seeking more profit in less time and effort
want to use the full automation system in this
competitive market. This can be the most suitable
system for large businesses - organizations and
companies – to ease the workflow in a short period.
By integrating the automated systems, companies can
provide customers with a seamless, swift and efficient
brand experience, particularly when it comes to
41

42. amounts of behavioral data, like ‘what activities
customers do while shopping can help AI’s integrated
system to analyze what they might want or not’, can
waive the right to privacy of customers. Customer
data can be beneficial for both parties to improve the
overall shopping experience through personalization
but too much following can give customers a
crawling-over-skin experience.
Ÿ Humans still need real emotions to connect
Few futurists claim that robots will be able to
replicate emotions soon. But, many psychologists
deny such claims by simply saying that this cannot
be possible. The reason behind it is that humans
are still the most complex living creatures on the
planet. Some activities that they do are simply
beyond science to comprehend. For instance, why
humans dream and how they remember the same
dream within another dream a year after but again
forget the next morning? If somehow emotions are
embedded into robots, their thoughts will be
completely transparent and without manipulations,
whereas humans on the other hand are capable to
do so. The matter of fact is customers prefer to
interact with real people as they crave for
emotional connections, particularly in a high-stress
situation when they need some one-on-one
conversations. Robots may be programmed with
zero mistakes, but are they able to assist a brand
according to customer mood? This million dollar
question stands the test of time.
It is believed that robots have a future in reshaping the
world. It is also true that robots working in factories,
shops or banks can to be more productive per day than
its human counterparts. But the high-voltage questions
still remain out in the open: can they completely
replace humans or take over their jobs where emotions
are needed? It is indeed something that the coming
generations are going to find out and as of now, for
others to breathe easy and make the most of it.
42
Robo Buzz