Mobile Number Portability completed its 8 months, investment of approximate Rs.10,000 Crore, & according to data from the telecommunications regulator, about 13 million subscribers changed their service providers until the end of June

1. MOBILE NUMBER PORTABILITY By: Praveen Sidola

2. 1- Defining

3. 1.1- Project Goal To regulate the telecommunication services Protect the interests of consumers of the telecom sector Ensure technical compatibility and effective inter-connection between different service providers Lay-down the standards of quality of service to be provided by the service providers and ensure the quality of service and conduct the periodical survey of such service provided by the service providers so as to protect the interest of the consumers of telecommunications service

4. 1.2- Specification Mobile Number Portability (MNP) allows the subscribers to retain their existing mobile telephone number when they move from one Access Provider to another irrespective of the mobile technology or from one cellular mobile technology to another of the same Access Provider, in a licensed service area Every subscriber shall be eligible to make a request for porting his mobile number

5. 1.2- Specification MNP facility shall be available only within a given licensed service area. A subscriber holding a mobile number is eligible to make a porting request only after 90 days of the date of activation of his mobile connection. If a number is already ported once, the number can again be ported only after 90 days from the date of the previous porting The Subscriber who wishes to port his mobile number should approach the Recipient operator. The Subscriber may be required to pay porting charges, if any, to the Recipient Operator The subscriber making the porting request is required to have cleared all the bills issued prior to the date of porting request

6. 1.2- Specification A subscriber may withdraw his porting request within 24 hours of its submission to the Recipient Operator The regulation envisage a maximum time period of four days for the completion of porting process Access Providers are required to implement All Call Query method The Originating operator shall be responsible to route the call to correct terminating network. Source - http://www.trai.gov.in/WriteReadData/trai/upload/Regulations/89/Regulation23sep09.pdf

7. 1.3- Task Development of infrastructure (H/w, S/w) Design the Process Flow Eligibility Criteria for making a porting request Request for porting of mobile number Action by Recipient Operator Action by Mobile Number Portability Service provider Action by Donor Operator Porting of mobile number Grounds for rejection of porting request by Donor Operator Withdrawal of porting request Source - http://www.trai.gov.in/WriteReadData/trai/upload/Regulations/89/Regulation23sep09.pdf

8. 1.4- Responsibilities The Department of Telecom (DoT) allotted two zones so that all number porting requests don’t overload a single Mobile Clearing House Zone 1 is M/s. Syniverse Technologies (India) Private Limited. Zone 2 is M/s. MNP Interconnection Telecom Solutions India Pvt.Limited. Telecom Service provider (Recipient Operator & Donor Operator)

9. 2- Planning

10. 2.1- Schedule 23rd September, 2009 laying down the basic business process framework for implementation of mobile number portability in the country 31st December, 2009 proposed date The Government has decided to extend the time for implementation of these regulations from 31st December, 2009 to 31st March, 2010, for all circles Government has announced that the MNP services would start in Haryana Licensed Service Area on 25th November 2010 20 Jan 2011. Mobile customers of India can easily switchover from one service provider to another Source - http://www.trai.gov.in/WriteReadData/trai/upload/Regulations/91/MNPRegulation_amendment28jan10.pdf

11. 2.2- Budgets Unspecified ( approximate Rs10,000 crore invested by service providers) BSNL estimates that the costs for the system upgrade to its network would amount to an initial expenditure of Rs. 1,065 crores in addition to an annual operational expenditure of about Rs 184.75 crores for the purpose of MNP service Source - http://www.medianama.com/2009/08/223-the-price-of-mobile-number-portability-in-india-new-telcos-vs-old/

12. 2.2- Budgets

13. 2.3- Resources Telecom Service providers DOT M/s. Syniverse Technologies (India) Private Limited M/s. MNP Interconnection Telecom Solutions India Pvt Ltd.

14. 2.4- Risks Number of subscribers willing to opt MNP (ROI) Cross organizational compatibilities Unused mobile number Billing issue Disconnection Use of MNP database

15. 2.5- Staffing 2 Additional agencies Regular employees of existing service provider DOT employees

16. 3- Execution

17. 3.1- Status Report Daily / weekly /Monthly progress report Source – Tata Teleservices Ltd

18. 3.2- Changes Number System Specific 4 digit number, according to service provider, added in front of given mobile number. • 1st 8951189046 Internal change 3292 8951189046 • If I want to change it to Airtel • 3292 8951189046 • New number will be – 3002 8951189046 All information will be updated in Centralized server, maintained by Government, in specific Zones Videocon - 3272 Loop - 3093 RComGsm - 3135 BSNL CDMA - 2701 -

19. 3.2- Changes Change in process routing process (Source - Tech Mahindra Limited 2011)

20. 3.3- Quality “No Service Period” means the period of time between the disconnection of the mobile telephone service to the porting subscriber by the Donor Operator and the activation of mobile telephone service, on porting, by the Recipient Operator

21. 3.4- Forecasts Source - KuldeepGoyal Chairman & Managing Director BSNL

22. 4- Delivery

23. 4.1- Train Customer Awareness Every subscriber shall be eligible to make a request for porting his mobile number Period of ninety days has expired from the date of activation of his mobile connection in the case of a mobile number not ported earlier There are no outstanding payments due to the Donor Operator by way of pending bills or bills There is no pending request for change of ownership of the mobile number Porting of the concerned mobile number has not been prohibited by a Court of Law Source - http://www.trai.gov.in/WriteReadData/trai/upload/Regulations/89/Regulation23sep09.pdf

24. 4.2- Transfer Documents "Number Portability Database” means the database maintained by each Mobile Number Portability Service provider in electronic form, holding the details of all ported mobile numbers in its zone, along with the complete history of all transactions relating to the porting of such numbers

25. 4.3- Release Resources Both agencies are handling MNP operation Non human resource which was part of MNP are dedicated for Operation

26. 4.4- Release Staff Staff which was temporary used for MNP relocated in their core department Call center are become the part of operation

27. 4.5- Lessons Learned Yet Time extended & cost is unspecified but “Mobile Number Portability successfully change Market Dynamics & ensure improved standards of service” so “performance of the project is admirable” which is the critical factor of the evaluation of this project. The project can be considered as a successful project

28. Effectiveness According to data from the telecommunications regulator, about 13 million subscribers changed their service providers until the end of June, when India had 851.7 million mobile-phone users. Idea Cellular Ltd. has gained the highest number (824,845) of customers and Reliance Communications Ltd. lost (1.2 million ) more subscribers Vodafone Group PLC, got 711,135 customers via the facility, while market leader BhartiAirtel Ltd. gained 650,599 State-run Mahanagar Telephone Nigam Ltd. and BharatSancharNigam Ltd. lost 40,366 and 573,142 subscribers, respectively Source - http://online.wsj.com/article/SB10001424053111903918104576501403835000900.html

29. Bibliography http://210.212.148.2/horizon/Mnp_VT_BRBR.pdf TataTeleservices Ltd., Karnataka http://ibnlive.in.com/news/mobile-number-portability-a-reality-from-today/140964-11.html http://www.trai.gov.in http://www.techmahindra.com/Documents/WhitePaper/MobileNumberPortability.pdf

30. Thank you