1. TENURE ROLE COMPANY REASON FOR LEAVING
April 2013 to
Project Manager – ICT
MTN South Africa – A global telecoms
network – 27000 employees Relocation to Cyprus
Sep 2007 to
Project Coordinator – ISP and
Nashua Mobile - ISP and GSM Reseller –
800 employees Better Opportunity
Sep 2005 to
Broadband Team Leader –
Brightview PLC – Internet Service Provider
(United Kingdom) Better Opportunity
April 2001 to
Aug 2005 Sales Consultant/Admin Access International – Tourism Relocation
Nov 2000 to
March 2001 Volunteer Aryan Benevolent Homes Contract Expired
March 2000 to
Oct 2000 Nanny Private Contract Expired
To work within an environment that will allow me to broaden my knowledge and keep
abreast of new technologies.
To be able to build a professional career while connecting/working with people on a global
To complete the Project Management Professional (PMP) certification which will enable me
to hone my skills within any industry.
Mobile: +357 966 966 08/ +357 962 224 57
Date of Birth: 24 January 1982
Marital Status: Married
Work Status: MEU2
Nationality: South African
Residence: Nicosia, Cyprus
WORKED PRIMARILY WITH TELCOs AND ISPs: Project Management, Customer Services, Vendor
Management, Implementation, Product and Process Development, Sales, Revenue Assurance, Risk
STRENGTHS: Strategy, Coordination, Customer Centricity, Service Delivery, Administration, Solution and
CAREER CHRONOLOGY – 15 YEARS WORK EXPERIENCE:
2. Ensuring cost efficient service delivery and high levels of
customer service is provided to both internal and
external customers. Ability to handle multiple priorities
and meet project deadlines. Superior time management
skills and strong attention to detail.
Effectively communicate to team members their role
and function in the project. Working effectively
Product/Marketing, Technical Engineering, Vendors,
Account Management, IT, Billing Department, Logistics
Ability to engage with multiple layers of any
organization type internal or external to gather and
understand product and legal requirements. Provide
feedback to internal groups on potential improvements
to services, processes, procedures, training
Excellent presentation, written and verbal
communication skills that lead to excellent client facing
abilities. Work package coordination of the project team
utilizing appropriate resources and ensuring timely
completion of the project.
Successful implementation of VOIP, Fibre Optics and
Microwave technologies working with CISCO/HUAWEI
engineers. Implementations include Data Centre
Hosting, Geo Number Portibility, Hosted PBX, SIP
Designing and delivery of product and service
demonstrations customized to client situation, audience
need and competitive landscape. Improvement of
demonstration delivery methods and tools based upon
Mapping customer business requirements to the
company’s technology capabilities, identifying gaps,
omissions and process optimisation. Documenting
project data and staying abreast of regulatory and
Fielding of client questions and coordination of
responses during engagement. Ensuring on-time and on-
budget delivery of project goals. Managing client
expectations during engagement, ensuring high client
satisfaction by enabling on-time, as ordered, defect free,
and correctly invoiced use of services.
Company: MTN South Africa (April 2013 – March 2015)
A global communications partner and cellular
Position: Project Manager (Solution Implementation)
Position Overview: Implementation of network connectivity for all major companies and
institutions within South Africa.
Key Responsibilities: Project management of ICT solution implementations
Project presentations to Project Stakeholders, CIO's, Senior Management, Customers,
Vendors and Marketing.
Access mediums used for installations are Fibre Optics and Microwave.
Call centre roll-outs, VOIP (Hosted PBX and SIP Trunk), Broadworx Licenses and Geo-
MY SKILLS AND VALUE ADDS:
RELEVANT WORK EXPERIENCE:
3. Data Centre hosting – arranging foot print space within MTN data centres, AMP power
feeds, cabling and patching.
Hosting of customer meetings and strategy sessions. Ensuring effective Stake Holder
Co-ordination of engineer activities and third party vendors.
Planning/implementing proactive procedures and systems to avoid risks and issues on
Programmes and Projects.
Tender bidding – project planning and implementation strategies.
Price Waterhouse Coopers
Johannesburg Stock Exchange
South African National Defence Force
Top Quarter Performer – Oct 2013
Project Manager of the month – Oct 2013
Project manager of the month – Sep 2013
Project manager of the month – Aug 2013
Assisted marketing with process creation for Geo Number Portability.
Training of new Project Managers with regards to products and processes.
Company: Nashua Mobile (September 2007 – March 2013)
A telecommunications reseller that offers GSM and ISP services.
Position: Project Coordinator
Position Overview: Co-ordination and implementation of services for customers
internally and externally, assisting marketing with the product roll
Key Responsibilities: Consumer and business ISP product Implementation
Training support call centre staff on ISP products and procedures.
Compilation of training material.
4. Collaboration with Marketing with regards to ISP product information, processes,
business rules, development as well as implementation of products.
National liaison for Nashua Mobile with regards to Service Providers.
Co-ordination of meetings with SP’s to discuss issues, new procedures and processes
and maintenance of these key relationships.
Management of Telkom lines for internal infrastructure purposes, regions and stores
(Voice, ADSL, Diginet).
Assisting the Finance department with revenue assurance on all ISP charges.
Provisioning and maintenance of services across all Service Providers.
Updating and maintenance of ISP consumer and business database.
Service Providers included Telkom, MTNSP, MTN Business, ECN, Internet Solutions,
Vodacom Business (Vodafone), Neotel, MSB Micro.
ICASA (The Independent Communications Authority of South Africa) compliance
Hardware and Software ordering.
Long Service Award – 2012
Legendary Service Award – 2012
Nomination for Achiever of the Year – 2011
Elected onto Employment Equity Committee – 2011 (This was a governing
body within Nashua Mobile that empowered workers with the knowledge
about their rights at the work place).
Company: Brightview (September 2005 – August 2007)
Internet Service Provider www.brightview.portfolio.mralston.com/
Positions: Broadband Supervisor
Position Overview: Supervision of broadband implementation team, customer
escalations, liaising with British Telecommunications in the UK to
sort out broadband issues.
Key Responsibilities: Supervision of broadband installation team
Training new recruits on broadband technologies and internal procedures.
Compiling of training manuals.
Liaising with British Telecommunications (BT) on a daily basis regarding broadband and
Resolution of escalations from level 1 agents and liaising with customers/ BT regarding
billing and installation issues.
5. Use of British Telecom’s systems, namely ECO and Service Provider Gateway for voice
and broadband orders.
Keeping abreast of changes with regards to broadband technology Compilation of
weekly and monthly reports for management.
Promotion from Customer Services Agent to Broadband Supervisor
3 months after joining.
Nomination in 2006 for Team Leader of the Year.
Company: Access International (April 2001 – August 2005)
Position: Sales Consultant
Position Overview: Sales of holiday timeshare units.
Conducted mass seminars.
Travelled on ‘Road Shows’ throughout South Africa presenting holiday packages.
Arranged suitable holiday packages based on income, budgets etc.
Top Sales Performer (2001) – I brought in the second highest amount
of revenue for my province. In 6 months I managed to increase my sales
revenue by 43%.
PRINCE2 Practitioner, APMG International (UK) (2012)
Business Case , Organisation Structures
Product-Based Planning, Risk Quality
Configuration Management, Change Control
Post-Project reviews, Management of Risks
Benefits, Time, Quality, Scope and Costing
Quality review techniques, Risk Analysis, Cost–benefit Analysis
Multi-phase projects, Value benefit Analysis
Milestone trend analysis, Target/actual-comparison
6. TEFL 140 Hour Premium Certification, TEFL UK EXPRESS(2014)
Bizworks (In- House Certification) – Training provided by company regarding the United
Kingdom telecommunications industry and ISP products and services. (2007)
Business Administration Certificate, Hi-Tech Computer College (2004)
Microsoft Office Certificate, Hi-Tech Computer College (2004)
Computer Fundamentals Certificate, Hi-Tech Computer College (2004)
Senior Certificate, Meadowlands Secondary (1999)
MTN SOUTH AFRICA:
Owen Griffith Phillip Mathobi
General Manager Senior Engineering Manager
+2783 222 9544 +2783 200 2317
Justin Hovener Vera Naidoo
Marketing Manager Credit Vetting Manager - Operations
+2782 809 6388 +2783 262 9918
Broadband Product Manager
Sifiso Kalinjani Anne Govender
Sales Manager Senior Sales Consultant
+2783 763 8244 +2772 177 3334