KNOW THE NEEDS OF YOUR CUSTOMERS AND FIND SUCCESS!
High customer satisfaction can give you the advantage to outperform your competition. The Kano Model is an established and useful tool to gain more satisfied customers.
Basic Qualities vs. Excitement Qualities
With this systematic approach you can analyze which product features are expected and which qualities are exciting for your customers.
Download the Kano Model set now to get ready-to-use templates to easily categorize the needs of your customers:
This PowerPoint set provides you with various graphical representations of the Kano Model to visualize product optimization and illustrate new and innovative ideas.