1. Psychology Unit :9
Application of soft Skill
1. Concept of softskill
2. Types of soft skill
3. Way of communication
4. Building relationship with client and society
5. Apllying soft skill in workplace and society
6. Use of soft skill in nursing
2. Soft skills
• Soft skills are non-technical skills that describe how you work and interact with
3. Concept of soft skills
• Soft skills are personal attributes that enable someone to
interact effectively. These skills can include social
graces, communication abilities, language skills, personal
habits, cognitive or emotional empathy, time
management, teamwork and leadership traits. A definition
based on review literature explains soft skills as an umbrella
term for skills under three key functional elements: people skills,
social skills, and personal career attributes.[
6. Way of communication
• VERBAL COMMUNICATION
• Verbal communication occurs when we engage in speaking with
others. It can be face-to-face, over the telephone, via Skype or
Zoom, etc. Some verbal engagements are informal, such as chatting
with a friend over coffee or in the office kitchen, while others are
more formal, such as a scheduled meeting.
• NON-VERBAL COMMUNICATION
• What we do while we speak often says more than the actual words.
Non-verbal communication includes facial expressions, posture, eye
contact, hand movements, and touch.
7. Way of communication
• WRITTEN COMMUNICATION
• Whether it is an email, a memo, a report, a Facebook post, a Tweet, a
contract, etc. all forms of written communication have the same goal to
disseminate information in a clear and concise manner – though that
objective is often not achieved.
• The act of listening does not often make its way onto the list of types of
communication. Active listening, however, is perhaps one of the most
important types of communication because if we cannot listen to the
person sitting across from us, we cannot effectively engage with them.
Think about a negotiation – part of the process is to assess what the
opposition wants and needs. Without listening, it is impossible to assess
that, which makes it difficult to achieve a win/win outcome.
8. Way of communication
• Visual communication is the use of visual elements to convey ideas and
information which include but are not limited to signs, typography, drawing,
graphic design, illustration, industrial design, advertising, animation, and
9. Building Relationship with client and society
• Ability to successfully interact with a “difficult” patient
• Adjusting for language barriers such as accents or colloquial expressions
• Clearly presenting diagnosis and/or treatment options
• Delivering a positive patient experience and a higher level of satisfaction
• Enhancing patient’s compliance with medications or treatments
• Exhibiting empathy for patient/patient care
• Gaining a clear understanding of patient needs or medical issues
• Influencing a patient to adopt healthy living or lifestyle changes
• Initiating and growing a trusting relationship
• Understanding, and working with, cultural distinctions or attitudes
12. Social etiquette
• Social Etiquette Is Exactly How It Sounds, It Refers To The
Behavior You Resort To In Social Situations—Interactions With
Your Family, Friends, Coworkers Or Strangers.
• Social etiquette is a set of rules, manners, and actions that help
people to portray themselves as pleasant, polished, and
professional human beings. People who are social etiquette
experts know how to behave and look their best in various
13. Social ettiquete
1) Greeting people when you see them.
2) Saying “thank you” for favors.
3) Holding the door open for others.
4) Standing up when someone else enters the room.
5) Offering to help someone carrying something heavy.
6) Speaking quietly in public places.
7) Waiting in line politely.
8) Respecting other people’s personal space.
9) Disposing of trash properly.
10) Refraining from eating smelly foods in public.
11) Paying for goods or services with a smile.
14. Social ettiquete contd..
• 12)Complimenting others on their appearance or achievements.
• 13) Asking others about their day or interests.
• 14) Avoiding gossip and rumors.
• 15) Volunteering to help others in need.
• 16) Saying “I’m sorry” when you’ve made a mistake.
• 17) Supporting others in their time of need.
• 18) Participating in group activities.
• 19) Respecting authority figures.
• 20) Being on time for important engagements.
• 21) Avoiding interrupting others when they are speaking.
15. Social ettiquete contd..
• 22)Nodding, smiling, and looking people in the eyes to show you are
listening to them.
• 23) Following the laws and regulations of your country.
• 24) Respecting the rights and beliefs of others.
• 25) Cooperating with others in order to achieve common goals.
• 26) Being tolerant and understanding of different viewpoints.
• 27) Displaying good manners and etiquette in social interactions.
• 28) Waiting in line for your turn.
• 29) Taking your shoes off before walking into someone’s house
16. Telephone etiquette
• Phone etiquette is the way you represent yourself and your
business to customers and coworkers through telephone
communication. This includes the way you greet a customer,
your body language, tone of voice, word choice and how you
close a call. Etiquette also involves how you listen to others
when discussing professional topics. You might use this form of
etiquette when interacting with customers or working with
others within your organization.
17. TelePhone Etiquette
• Answer the call within three rings.
• Immediately introduce yourself.
• Speak clearly.
• Only use speakerphone when necessary.
• Actively listen and take notes.
• Use proper language.
• Remain cheerful.
• Ask before putting someone on hold or transferring a call.
• Be honest if you don't know the answer.
• Be mindful of your volume.
• Check for and respond to voicemails.
• Motivational skills can be defined as actions or strategies that elicit a desired
behavior or response from a stakeholder. These strategies and actions vary
based on three major factors:
• The motivator's style
• The target audience
• The personality of the person the motivator seeks to influence
19. Motivational skills
• Ask for employee input. Regularly survey employees for their satisfaction. ...
• Offer personal enrichment programs. ...
• Validate good work. ...
• Set intermittent goals. ...
• Celebrate milestones and achievements. ...
• Radiate positivity. ...
• Create a mentorship program. ...
• Create a comfortable and inspiring workspace.
22. Presentation skills
• Presentation skills can be defined as a set of abilities that
enable an individual to: interact with the audience; transmit the
messages with clarity; engage the audience in the presentation;
and interpret and understand the mindsets of the listeners
29. Use of soft skill in nursing
• Patients rely on nurses not only for medical attention, but also for information, advice and
consolation. Nurses need soft skills to effectively communicate with patients so they can
deliver safe, quality care. A multitude of soft skills exist. Some fit certain jobs better than
• 1.Adaptability : Nurses are agreeable to learning and implementing new techniques, policies procedures.
• 2.Flexibility Nurses are willing to change work hours, cover extra shifts or stay later than intended.
• 3.Initiative A nurse with initiative shows a willingness to act without being told what to do.
• 4.Patience Nurses remain calm and maintain a positive attitude when faced with difficult situations.
• 5.Problem-Solving and Critical Thinking Nurses are able to assess and evaluate a situation to determine a
course of action or solution.
• 6.Professionalism Nurses are hardworking, conscientious and respectful. As healthcare professionals, they
follow workplace rules.
Confidence is a skill that helps you present yourself as efficient and assertive. Nurses can develop this skill to help
patients feel more at ease with their care.
Empathy describes the ability to express concern and care for others, especially in difficult situations. Nurses can
benefit from this skill, as they often interact with patients experiencing worrying conditions or general pain.
Expressing empathy to patients can help them feel more comfortable in your care and help build trust and a
healthier work environment.
Nurses often work as part of large medical teams that include other nurses, doctors, orderlies and nursing
assistants. When developing teamwork skills, it's helpful to practise other abilities, such as maintaining a positive
attitude, motivating your colleagues and working towards common goals.
Networking is a skill that enables you to make connections with others. Professional networks are a great resource
for nurses, as they allow contact with others within their network for advice, education and even job opportunities
Observation skills are important for nurses because they allow them to recognise changes in their work
environments and patients, which gives them time to react to these situations. This skill is especially useful in
developing diagnostic skills, as nurses may observe symptoms and changes in the patients that might lead to a
more accurate diagnosis. Since nurses work in a dynamic environment, it's helpful to use these skills to anticipate
changes and make the necessary preparations.