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The 6 Key Elements
for Improving Project
Maturity and Visibility
Do you know where each of your projects stands on cost, schedule
and value? If you needed that information right now, would you be
able to find it? The ability to answer these questions is a mark of
project maturity and visibility. Project-based businesses need
visibility in six key areas to proactively manage their business and
avoid schedule surprises, enable predictability and better manage
profit margins.
2 CONFIDENTIAL ©2014 Deltek UK Ltd. All Rights Reserved
Project Controls Lifecycle
3
4
Project Portfolio Management
• Visibility into existing projects and
pipeline
• Comprehensive and consistent
data
• Resource adjustments
Six Guidelines for Improving Project Visibility
5
People
• Communicate organizational goals to employees
• Train Business Development and other capture personnel on the gate process
• Role based training on where to access data that effects their work
Processes
• Consolidate project information into the portfolio level
• Proposal processes and the need for upfront analysis
• How to gain access to data – past and present
Tools
• Understand the performance of the product line
• Provides information on projects, PMs, etc….who is the most profitable
• Understand business mix – FP vs. CP
• Bottoms-Up Portfolio view
Check List – Project Portfolio
Management
Six Guidelines for Improving Project Visibility
6
Risk and Opportunity Management
• “Do more without more.”
• Move to fixed-price contracts
• Minimize surprises
7
People
• Provide a risk culture
• Reward reporting of risks and opportunities
• Provide role based training on risk/opportunity discipline
Processes
• Have a RIO policy in place for project/portfolio/and enterprise
• Schedule Risk Analysis (SRA) at proposal stage as well as during execution
• Mitigation steps, inclusion in EACs and Schedules
• Diagnose the schedule and understand the risk
Tools
• Collaborative risk register
• Scoring for each level of the organization
• Mitigation Plans and MR burn-down
• Optimization tools
Check List – Risk and
Opportunity Management
8
Change Management
• Efficient and accurate contractual
changes
• “What if” analysis
• Consistent documentation
Six Guidelines for Improving Project Visibility
9 CONFIDENTIAL ©2013 Deltek, Inc. All Rights Reserved
People
• Train on Change Control process processes
• Communicate the need to avoid scope creep
• No hand shake agreements in this environment
Processes
• Robust change control processes
• Workflows that force adherence
• Detail out how to replan/restrucuture work
• Contract Value updated timely
Tools
• Forces compliance to the processes
• Sand box environment to do what if analysis
• Management by Exception
• Automation of the change control process (cost and schedule)
Check List Change Management
10
Forecast Accuracy
• Project-level forecasting
• Resource planning
• Revenue plans
• Timely visibility to proactively make
decisions
Six Guidelines for Improving Project Visibility
Check List - Forecast Accuracy
11
People
• Concept Training – Budgets, Schedules, and EACs
• Tools training where appropriate
• Role based training on company policy
Processes
• Establishment of Baseline (Cost and Schedule)
• Define who is responsible to complete and approve the forecast
• Frequency of Grass Roots or Bottoms-Up Forecasts
• Certifications?
Tools
• Time Phased by Resource and Element of Cost
• Capability to do What-if’ing with the ability to compare multiple forecasts
• Will easily integrate with a scheduling tool
• Methods to expediently get info into the system
• Access to the information for decision making
12
Actionable Information
• Identify, plan for, evaluate,
communicate and manage
obstacles
• Automated alerts
• Data rich, knowledge poor
• Drill-down capability
Six Guidelines for Improving Project Visibility
13
People
• Encourage participation in the creation of dashboards and reports
• Define dashboards and reports that different roles require
• Train on the information in the report
Processes
• Need report generation and format change (IT)
• Define cadence so that status delivered on a defined basis
• Define the use of BI vs. Associative Tools
Tools
• Associative model analysis
• Users can drill the way they think
• KPI’s delivers that are role appropriate
• Monitor project/program status and KPI
Check List – Actionable Information
14
Collaboration
• Better communication needed
• Automated business processes
• Standard Key Performance
Indicators (KPIs)
Six Guidelines for Improving Project Visibility
Check List - Collaboration
15
People
• People are basically social so that need a venue to socialize
• Need information to make day to day and strategic decisions
• Role based conversations with all stakeholders
• Alerts based on defined roles
Processes
• Define a business cadence that will force collaboration
• Daily, weekly, monthly, quarterly
• Workflows that allow all the stakeholders to gain insight into the process
Tools
• Tracking of conversations without maxing out email and keeping history
• Notifications of issues that effect work
• Management by Exception
• Process Enforcement and Tracking
16
When organizations implement
solutions that deliver these six elements
of visibility and control, they provide
their financial and program managers,
as well as executives, the tools they
need to improve predictability, avoid
surprises and better manage profit
margins. IPM
Six Guidelines for Improving Project Visibility
How to introduce greater visibility
17
CAMSYSTEMSchedulerAnalysisPM
Stage 1 Stage 2
BCRProcess
WADUpdated
Progress
Update
ForecastUpdates
Explanation
Analysis
Stage 3 Stage 4
Analysis
Stage 5 Stage 6
WAD
Project
Controls
CAM
Initial Typical Cycle
1811/19/
2014
Scheduler
Program Mgr
#1 New
Change
Request
#2 Scheduler
Updates
Schedule
Subs
#3 The CAM
Reviews
Engineering
Cost Analyst
#4 The FA
Reviews
Project Mgr
Business Manager
CAM
#5 PM
Reviews
#6 Schedule
and Cost
Updated
Integrated Approach – Improved Visibility
19 CONFIDENTIAL ©2014 Deltek UK Ltd. All Rights Reserved
Meet the Project Team
20
• Plan work & update
baseline
• Validate Information &
Progress
• Evaluate Changes
• Facilitate
Communication
• Coordinate & Integrate
Staff
SUSAN
Scheduler
• Gain Transparency &
Visibility
• Make Effective
Decisions
• Take Action & Reduce
Risks
• Communicate
Progress & Status
• Optimize Resources
• Manage Change
JASON
Control Account
Manager
• Analyze cost and EV
metrics
• Forecast & Status
• Validate Information &
Progress
• Request & Implement
Changes
• Facilitate
Communication
• Coordinate & Integrate
Staff
WALTER
Program Control Analyst
• Gain Transparency &
Visibility
• Make Effective
Decisions
• Take Action & Reduce
Risks
• Communicate
Progress
• Optimize Resources
• Manage Change
MARGARET
Program
Manager
• Gain Transparency &
Visibility
• Make Effective
Decisions based on
Profit and Status
• Review status at
Program Level
DON
VP of Programs
• Gain Transparency &
Visibility
• Make Effective
Decisions
• Take Action & Reduce
Risks
• Communicate
Progress & Status
• Optimize Resources
• Manage Change
JASON
Control Account
Manager
9:00 AM
 Jason logs into Deltek PM Compass
 Sees a personalized, interactive
program command center
 Monitors the status of the control
accounts within each project that he
is responsible for
PAST DUE!
Status update due in 30 minutes.
• Gain Transparency &
Visibility
• Make Effective
Decisions
• Take Action & Reduce
Risks
• Communicate
Progress & Status
• Optimize Resources
• Manage Change
JASON
Control Account
Manager
9:00 AM
 Jason reviews and updates the status
for his individual projects
 Information is fed from the
scheduling tool into PM Compass
 Updates are made directly in PM
Compass
• Plan work & update
baseline
• Validate Information &
Progress
• Evaluate Changes
• Facilitate
Communication
• Coordinate & Integrate
Staff
SUSAN
Scheduler
9:30 AM
 Susan accesses the status update
from Jason and other CAMS through
her role-based dashboard in PM
Compass
 Reviews and accepts all proposed
changes
• Plan work & update
baseline
• Validate Information &
Progress
• Evaluate Changes
• Facilitate
Communication
• Coordinate & Integrate
Staff
SUSAN
Scheduler
9:30 AM
 Susan also
 Evaluates the impact of changes
 Updates the Open Plan baseline
with a single click
ALERT!
The critical path has changed!
• Analyze cost and EV
metrics
• Forecast & Status
• Validate Information &
Progress
• Request & Implement
Changes
• Facilitate
Communication
• Coordinate & Integrate
Staff
WALTER
Program Control Analyst
10:30 AM
 Walter imports actuals to produce
earned value metrics and analyze
performance
 Analyzes budgets, actuals and
forecasts
 Uses integration wizard to attach
resources to activities
 Recalculates added costs from
schedule changes
• Gain Transparency &
Visibility
• Make Effective
Decisions
• Take Action & Reduce
Risks
• Communicate
Progress & Status
• Optimize Resources
• Manage Change
JASON
Control Account
Manager
Noon
 Jason checks in on the projects
 Accesses a re-configured VAR form
standardized across the business.
 Reports variance, impact and
corrective action
ALERT!
You’ve exceeded a threshold on your
schedule. VAR required.
• Analyze cost and EV
metrics
• Forecast & Status
• Validate Information &
Progress
• Request & Implement
Changes
• Facilitate
Communication
• Coordinate & Integrate
Staff
WALTER
Program Control Analyst
1:00 PM
 Walter’s PM Compass workspace
presents him an exception report
 Highlights anomalies and
inconsistencies
 Drill down into the details to
determine reasons behind
inconsistencies
• Plan work & update
baseline
• Validate Information &
Progress
• Evaluate Changes
• Facilitate
Communication
• Coordinate & Integrate
Staff
SUSAN
Scheduler
1:45 PM
 Susan accesses a cost/schedule
validation report automatically sent to
her
 Pinpoints any place where cost &
schedule doesn’t match
 Enables traceability
 Demonstrates compliance
• Gain Transparency &
Visibility
• Make Effective
Decisions
• Take Action & Reduce
Risks
• Communicate
Progress
• Optimize Resources
• Manage Change
MARGARET
Program
Manager
2:50 PM
 Margaret views her role-based
command center for project status
 Immediately sees everything that’s
happened since 9:00 AM
 Utilizes risk management tool to
review mitigation steps
 Tracks these mitigation steps as
Jason completes them
• Gain Transparency &
Visibility
• Make Effective
Decisions based on
Profit and Status
• Review status at
Program Level
DON
VP of Programs
5:15 PM
 Don reviews the entire portfolio of
programs in his PM Compass work
space
 Looks at profitability
 Reviews schedule status
 Evaluates forecast vs. actuals
 Analyzes KPIs to evaluate high level
performance trends and objectives
 Reviews overall product line to
evaluate current project mix
Visibility and Control Drives
Business Advantages
44
• All stakeholders have a clear understanding of Who, What, When
• Current performance is available for course correction
• Everyone is marching with focus to achieve the same goals
• Resources are managed across the enterprise
• Automated insight into project/programs/portfolios
• Improves Control by arming Executives with decision making information
Manage
Profit
Reduce
Surprises
Increase
Predictability

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Project Controls Expo, 18th Nov 2014 - "The 6 Key Elements for Improving Project Maturity and Visibility" By Jim Malkin

  • 1. The 6 Key Elements for Improving Project Maturity and Visibility Do you know where each of your projects stands on cost, schedule and value? If you needed that information right now, would you be able to find it? The ability to answer these questions is a mark of project maturity and visibility. Project-based businesses need visibility in six key areas to proactively manage their business and avoid schedule surprises, enable predictability and better manage profit margins.
  • 2. 2 CONFIDENTIAL ©2014 Deltek UK Ltd. All Rights Reserved
  • 4. 4 Project Portfolio Management • Visibility into existing projects and pipeline • Comprehensive and consistent data • Resource adjustments Six Guidelines for Improving Project Visibility
  • 5. 5 People • Communicate organizational goals to employees • Train Business Development and other capture personnel on the gate process • Role based training on where to access data that effects their work Processes • Consolidate project information into the portfolio level • Proposal processes and the need for upfront analysis • How to gain access to data – past and present Tools • Understand the performance of the product line • Provides information on projects, PMs, etc….who is the most profitable • Understand business mix – FP vs. CP • Bottoms-Up Portfolio view Check List – Project Portfolio Management
  • 6. Six Guidelines for Improving Project Visibility 6 Risk and Opportunity Management • “Do more without more.” • Move to fixed-price contracts • Minimize surprises
  • 7. 7 People • Provide a risk culture • Reward reporting of risks and opportunities • Provide role based training on risk/opportunity discipline Processes • Have a RIO policy in place for project/portfolio/and enterprise • Schedule Risk Analysis (SRA) at proposal stage as well as during execution • Mitigation steps, inclusion in EACs and Schedules • Diagnose the schedule and understand the risk Tools • Collaborative risk register • Scoring for each level of the organization • Mitigation Plans and MR burn-down • Optimization tools Check List – Risk and Opportunity Management
  • 8. 8 Change Management • Efficient and accurate contractual changes • “What if” analysis • Consistent documentation Six Guidelines for Improving Project Visibility
  • 9. 9 CONFIDENTIAL ©2013 Deltek, Inc. All Rights Reserved People • Train on Change Control process processes • Communicate the need to avoid scope creep • No hand shake agreements in this environment Processes • Robust change control processes • Workflows that force adherence • Detail out how to replan/restrucuture work • Contract Value updated timely Tools • Forces compliance to the processes • Sand box environment to do what if analysis • Management by Exception • Automation of the change control process (cost and schedule) Check List Change Management
  • 10. 10 Forecast Accuracy • Project-level forecasting • Resource planning • Revenue plans • Timely visibility to proactively make decisions Six Guidelines for Improving Project Visibility
  • 11. Check List - Forecast Accuracy 11 People • Concept Training – Budgets, Schedules, and EACs • Tools training where appropriate • Role based training on company policy Processes • Establishment of Baseline (Cost and Schedule) • Define who is responsible to complete and approve the forecast • Frequency of Grass Roots or Bottoms-Up Forecasts • Certifications? Tools • Time Phased by Resource and Element of Cost • Capability to do What-if’ing with the ability to compare multiple forecasts • Will easily integrate with a scheduling tool • Methods to expediently get info into the system • Access to the information for decision making
  • 12. 12 Actionable Information • Identify, plan for, evaluate, communicate and manage obstacles • Automated alerts • Data rich, knowledge poor • Drill-down capability Six Guidelines for Improving Project Visibility
  • 13. 13 People • Encourage participation in the creation of dashboards and reports • Define dashboards and reports that different roles require • Train on the information in the report Processes • Need report generation and format change (IT) • Define cadence so that status delivered on a defined basis • Define the use of BI vs. Associative Tools Tools • Associative model analysis • Users can drill the way they think • KPI’s delivers that are role appropriate • Monitor project/program status and KPI Check List – Actionable Information
  • 14. 14 Collaboration • Better communication needed • Automated business processes • Standard Key Performance Indicators (KPIs) Six Guidelines for Improving Project Visibility
  • 15. Check List - Collaboration 15 People • People are basically social so that need a venue to socialize • Need information to make day to day and strategic decisions • Role based conversations with all stakeholders • Alerts based on defined roles Processes • Define a business cadence that will force collaboration • Daily, weekly, monthly, quarterly • Workflows that allow all the stakeholders to gain insight into the process Tools • Tracking of conversations without maxing out email and keeping history • Notifications of issues that effect work • Management by Exception • Process Enforcement and Tracking
  • 16. 16 When organizations implement solutions that deliver these six elements of visibility and control, they provide their financial and program managers, as well as executives, the tools they need to improve predictability, avoid surprises and better manage profit margins. IPM Six Guidelines for Improving Project Visibility
  • 17. How to introduce greater visibility 17 CAMSYSTEMSchedulerAnalysisPM Stage 1 Stage 2 BCRProcess WADUpdated Progress Update ForecastUpdates Explanation Analysis Stage 3 Stage 4 Analysis Stage 5 Stage 6 WAD
  • 18. Project Controls CAM Initial Typical Cycle 1811/19/ 2014 Scheduler Program Mgr #1 New Change Request #2 Scheduler Updates Schedule Subs #3 The CAM Reviews Engineering Cost Analyst #4 The FA Reviews Project Mgr Business Manager CAM #5 PM Reviews #6 Schedule and Cost Updated
  • 19. Integrated Approach – Improved Visibility 19 CONFIDENTIAL ©2014 Deltek UK Ltd. All Rights Reserved
  • 20. Meet the Project Team 20 • Plan work & update baseline • Validate Information & Progress • Evaluate Changes • Facilitate Communication • Coordinate & Integrate Staff SUSAN Scheduler • Gain Transparency & Visibility • Make Effective Decisions • Take Action & Reduce Risks • Communicate Progress & Status • Optimize Resources • Manage Change JASON Control Account Manager • Analyze cost and EV metrics • Forecast & Status • Validate Information & Progress • Request & Implement Changes • Facilitate Communication • Coordinate & Integrate Staff WALTER Program Control Analyst • Gain Transparency & Visibility • Make Effective Decisions • Take Action & Reduce Risks • Communicate Progress • Optimize Resources • Manage Change MARGARET Program Manager • Gain Transparency & Visibility • Make Effective Decisions based on Profit and Status • Review status at Program Level DON VP of Programs
  • 21. • Gain Transparency & Visibility • Make Effective Decisions • Take Action & Reduce Risks • Communicate Progress & Status • Optimize Resources • Manage Change JASON Control Account Manager 9:00 AM  Jason logs into Deltek PM Compass  Sees a personalized, interactive program command center  Monitors the status of the control accounts within each project that he is responsible for PAST DUE! Status update due in 30 minutes.
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  • 23. • Gain Transparency & Visibility • Make Effective Decisions • Take Action & Reduce Risks • Communicate Progress & Status • Optimize Resources • Manage Change JASON Control Account Manager 9:00 AM  Jason reviews and updates the status for his individual projects  Information is fed from the scheduling tool into PM Compass  Updates are made directly in PM Compass
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  • 25. • Plan work & update baseline • Validate Information & Progress • Evaluate Changes • Facilitate Communication • Coordinate & Integrate Staff SUSAN Scheduler 9:30 AM  Susan accesses the status update from Jason and other CAMS through her role-based dashboard in PM Compass  Reviews and accepts all proposed changes
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  • 27. • Plan work & update baseline • Validate Information & Progress • Evaluate Changes • Facilitate Communication • Coordinate & Integrate Staff SUSAN Scheduler 9:30 AM  Susan also  Evaluates the impact of changes  Updates the Open Plan baseline with a single click ALERT! The critical path has changed!
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  • 29. • Analyze cost and EV metrics • Forecast & Status • Validate Information & Progress • Request & Implement Changes • Facilitate Communication • Coordinate & Integrate Staff WALTER Program Control Analyst 10:30 AM  Walter imports actuals to produce earned value metrics and analyze performance  Analyzes budgets, actuals and forecasts  Uses integration wizard to attach resources to activities  Recalculates added costs from schedule changes
  • 30.
  • 31. • Gain Transparency & Visibility • Make Effective Decisions • Take Action & Reduce Risks • Communicate Progress & Status • Optimize Resources • Manage Change JASON Control Account Manager Noon  Jason checks in on the projects  Accesses a re-configured VAR form standardized across the business.  Reports variance, impact and corrective action ALERT! You’ve exceeded a threshold on your schedule. VAR required.
  • 32.
  • 33. • Analyze cost and EV metrics • Forecast & Status • Validate Information & Progress • Request & Implement Changes • Facilitate Communication • Coordinate & Integrate Staff WALTER Program Control Analyst 1:00 PM  Walter’s PM Compass workspace presents him an exception report  Highlights anomalies and inconsistencies  Drill down into the details to determine reasons behind inconsistencies
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  • 35. • Plan work & update baseline • Validate Information & Progress • Evaluate Changes • Facilitate Communication • Coordinate & Integrate Staff SUSAN Scheduler 1:45 PM  Susan accesses a cost/schedule validation report automatically sent to her  Pinpoints any place where cost & schedule doesn’t match  Enables traceability  Demonstrates compliance
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  • 37. • Gain Transparency & Visibility • Make Effective Decisions • Take Action & Reduce Risks • Communicate Progress • Optimize Resources • Manage Change MARGARET Program Manager 2:50 PM  Margaret views her role-based command center for project status  Immediately sees everything that’s happened since 9:00 AM  Utilizes risk management tool to review mitigation steps  Tracks these mitigation steps as Jason completes them
  • 38.
  • 39. • Gain Transparency & Visibility • Make Effective Decisions based on Profit and Status • Review status at Program Level DON VP of Programs 5:15 PM  Don reviews the entire portfolio of programs in his PM Compass work space  Looks at profitability  Reviews schedule status  Evaluates forecast vs. actuals  Analyzes KPIs to evaluate high level performance trends and objectives  Reviews overall product line to evaluate current project mix
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  • 44. Visibility and Control Drives Business Advantages 44 • All stakeholders have a clear understanding of Who, What, When • Current performance is available for course correction • Everyone is marching with focus to achieve the same goals • Resources are managed across the enterprise • Automated insight into project/programs/portfolios • Improves Control by arming Executives with decision making information Manage Profit Reduce Surprises Increase Predictability