3 Tools to Build Business Immunity from COVID-19

3 Tools to Build
Your Business’
Immunity
ALICIA BUTLER PIERRE for EQUILIBRIA, INC.
Entrepreneurship & Leadership
in COVID-19 Virtual Summit
Apr. 6 – 9, 2020

About Me
| 2
One of the few people in the world that
talks about business infrastructure
Bestselling Author
Consultant
Podcaster

About Me
When I worked as an engineer
at a chemical plant in Louisiana,
I always noticed that whenever a
hurricane passed, we were up
and running in no time.
Non-manufacturing companies
either took longer to re-open or
they closed forever. Why?
I realized that…
| 3

The manufacturing and
production companies
handling physical products
usually had contingency and
troubleshooting plans in case
something went wrong.
Request a 1:1 Consultation at https://eqbsystems.com/
| 4

In Other Words…
| 5

They Understand Murphy’s Law!
| 6

What
Happens?
How Bad?
What are
the
Causes?
How
Often?
Are We In
Control?
Important Questions to Ask – Preparing for Failure
What Can
Go
Wrong?
What
Action Do
We Take?
| 7

Information
Restoration +
Workflow
Continuation
+ +
Why Did the
Process Fail?
Why Did the
Business
Fail?
PRE-
MORTEM
DISASTER RECOVERY &
BUSINESS CONTINUITY
PLAN
FMEA
| 8
Defend Your Business from Failure with These 3 Tools

Tool #1
Pre-Mortem
X
| 9

Our Businesses are Susceptible to…
Unexpected
Death
Disgruntled
Employee
E-Virus
Security
Breach
Theft
Fire
PANDEMIC
Water
Outage
Electricity
Outage
Flood
Tool #1
Pre-Mortem
Terrorist
Attack
| 10

ABC LEMONADE
COMPANY
MARKETING LEGAL
COMPLIANCE
TECHNOLOGY ACCOUNTINGOPERATIONS
HUMAN
RESOURCES
Tool #1
Pre-Mortem
Purpose: imagine your company has
failed and you need to determine what
led to the failure.
| 11

We’ve Failed. Why?
A1
F3
F4
F1
D1
C1
B1
F2
D2
C2
B2
A2
E3
D3
C3
B3
A3
E4
D4
C4
B4
A4
F5
E5
D5 C5
B5
A5
E1
E2
Tool #1
Pre-Mortem
| 12

A1
A2
A3
A4
A5 B1
B2
B3
B4
B5 C1
C2 C3
C4
C5
D1
D2
D3
D4
D5
E3 E4
E5
E1 E2 F3
F4
F1 F2
F5
Categorize Identified Reasons
Operations Technology
Accounting Marketing
Human
Resources
Legal Compliance
Tool #1
Pre-Mortem
| 13

What Does It Look Like?
Department Potential Failure Points /
Vulnerabilities & Risks
Mitigation Plan
Operations • Lemon supplier unable to deliver
• Nationwide social distancing policy
Accounting • Limited employee salary reserves
• Decreased revenue due to enforced
social distancing
Legal Compliance • Change in food & beverage
regulations
• Tighter food and beverage zoning and
permitting laws during crisis
OUTCOME: ensure that mitigation is included in the Disaster Recovery Plan,
for those things within our control
Tool #1
Pre-Mortem
| 14

How Does It Work?
PEOPLE PROCESS TOOLS
Tool #1
Pre-Mortem
Timing: ~1 week
o Pre-Mortem template
o Workspace (physical)
o Loom (virtual)
o Zoom (virtual)
o Whiteboard (physical)
o ThinkSmart
Whiteboard (virtual)
o Executive Management
o Department Managers
o Facilitator
o Notetaker
1. Corral key people.
2. Brainstorm biz failure.
3. Categorize reasons.
4. Discuss high-level
mitigation.
5. Distribute results to
Department Managers.
| 15

Download Template
Download
Template
Tool #1
Pre-Mortem
| 16

Purpose: a pro-active measure to define and identify
potential process and/or system failures and make
improvements – at the process level.
FMEA
Tool #2
Failure Modes & Effects Analysis
| 17

PRODUCTION
PACKAGING
DISTRIBUTION
OPERATIONS
FMEA
Tool #2
Start with the Process
A1
A2
A3
A4
A5
Operations
1
Load Pallet.
2
Await Pickup.
3
Confirm
Delivery.
4
Customer
Received?
| 18

Distribution ProcessFMEA
Tool #2
Process
Step
Potential
Failure
Mode?
Potential
Impact?
Potential Causes? Current
Controls?
RPN Corrective
Action
Step 3.
Confirm
delivery.
Customer did
not receive
lemonade on
schedule.
Customer loses
revenue due to
delayed product
delivery.
-Weather conditions.
-Roads shut down.
-Carrier working with
reduced workforce
due to sick
employees.
None. 600 Create network
of suppliers
within 100 mile
radius of
customers.
Provide real-
time tracking for
customers.
RPN based on Severity, Occurrence and Detection.
| 19

FMEA
Tool #2
1. Review process.
2. Determine failure
points.
3. Assess root causes.
4. Score.
5. Brainstorm solutions.
6. Improve process.
7. Re-Score.
o FMEA Templateo Department Manager
o Process Owner
o Operators/Technicians
How Does It Work?
Timing: ~1-2 weeks
o Real-time Collaborative
Spreadsheets
o Google Sheets
o Dropbox
o SharePoint
| 20

FMEA
Tool #2
Download Template
Download
Template
Listen to Podcast
In this interview with Jarvis
Gray, he shares how the FMEA is
one of his favorite tools as a
Senior Managing Director.
Play
Episode
| 21

Disaster Recovery & Business Continuity Plan
Tool #3
INFORMATION
RESTORATION
• Degree of recovery
• Timing of recovery
WORKFLOW
CONTINUATION
• Degree of downtime
• Timing to resume normal
operating capacity
| 22

What Does it Look Like?
DRP + BCP PLAN
RESTORATION +
CONTINUATION
Tool #3
High Level
Mitigation Plan
Detailed Corrective
Actions
PRE-MORTEM FMEA
Mitigation
Plan
Expand supplier
network.
Corrective
Action
Deploy suppliers
within 100 mile
radius of customers.
| 23

Tool #3
RISK MANAGEMENT
• Data Redundancy & Recovery
• Systems Recovery
• Operations Redundancy & Recovery
• Financial Recovery
• Legal Compliance Impact
INTELLECTUAL & PHYSICAL PROPERTY
• Records Management
• Emergency Evacuation
• Facilities Management
COMMUNICATION
• Employee Contacts
• Emergency Contact Call Tree
• Internal Communication
• External Communication (media)
KEY ELEMENTS
| 24

Tool #3
1. Meet.
2. Assemble department
contributions (puzzle
pieces).
3. Launch companywide.
4. Conduct townhall mtg
to field questions.
5. Set review schedule.
Timing: ~2-4 weeks
o Executive Management
o Department Managers
o Disaster Recovery &
Business Continuity
Template
o Remote data backup
o Virtual conferencing
o Generators
o Trailers (workspace)
o VPNs
o Fireproof, waterproof eqpt.
| 25

Download Template
Download
Template
Listen to Podcast
In this interview, Steve Wigmore
shares details for identifying and
protecting your company’s
intellectual property.
Play
Episode
Tool #3
| 26

YOUR STORY DOESN’T HAVE TO END THIS WAY
| 29

CREATIVITY CAN SPARK SOLUTIONS
| 30

SUBSCRIBE
TO THE
PODCAST
SUBSCRIBE
| 31

Chapters 4 & 5
FOCUS ON DISASTER RECOVERY
& BUSINESS CONTINUITY
BUY THE
BOOK
BUY
| 32

LET’S CONNECT
AliciaButlerPierre.com
@Alicia_B_Pierre
Alicia Butler Pierre
| 33

3 Tools to Build Business Immunity from COVID-19

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3 Tools to Build Business Immunity from COVID-19