1. Puneet Chawla
Mobile: +91-9711065237/9811135514 ~ E-mail: cpuneeeet@gmail.com
MANAGEMENT LEVEL ASSIGNMENTS
Business Process Operations ~ Finance & Accounts Outsourcing ~ Process Efficiency ~ Accounts Payable
Career Overview
 A dynamic Professional with 6 years' rich experience in Financial Process
Management, Operations, Accounts Payable, Internal Control & Team
Management with well known organisation.
 Working at Intelenet Global Services, Gurgaon as Assistant Manager.
 Proficient in successfully completing project operations & experience of
implementing procedures, service standards for business excellence.
 Adroit at maintaining maximum customer satisfaction by ensuring quality &
timely services.
 Deft in customer service operations inclusive of conceptualising &
implementing short / long term plans; handling teams with focus on
excelling business targets & service delivery metrics.
 Acting as an escalation gate to resolve critical issues of the team members.
 Steering Operations with focus on implementing industry solutions to derive
more value from business processes; reviewed high impact processes and
delivered proven solutions to improve coverage of key business attributes
and operational effectiveness.
 Good communication & interpersonal skills with proven abilities in Customer
Relationship and service delivery
Core Competencies
The Process;
The Accounts Payable solution optimizes the accounts payable (AP) process by capturing the original transaction
information, automating the entry process, applying best practice workflows and automatically creating an audit
history trail. The results are lower operating costs, increased visibility into AP processing, strengthened controls
and maximum cash flow. AP is also able to provide improved service to line -of-business managers and suppliers
with browser-based self-service access to payment status information.
Accounts Payable solution transforms the AP process from a paper based, labour intensive process into an
efficient, automated function. The results are reduced costs, web-based access to documents, online invoice
approval and all of the necessary reports for monitoring and control.
Operations Management
 Setting up targets and goals for the process - setting and maintaining CTQ, CTP targets for the process.
 Ensuring CTQ closure: Productivity-Capacity Based Turn Around Time (TAT) through Time studies & Capacity
Planning and Accuracy Base-Lining.
 Undertaking responsibilities of removing unnecessary procedures in process for efficient function.
SKILLS SUMMARY
* Project Management
* Process Enhancement
* Financial Management
* Business Excellence
* Accounts Payable
* Statutory Compliances
* Operational Optimization
* Resource Utilization
* Training & Development
* Customer Satisfaction
* Payroll Management
* Finance & Accounts
* Liaising & Coordination
*Performance Management
* Workforce Management

2.  Ensuring uniformity in the process understanding at the client's and the organization's end.
 Assessing customer feedback, evaluating areas of improvements & providing critical feedback.
 Preparing MIS reports & other statements with a view to apprise management of Process operations and assist
in critical decision-making process.
Client Servicing
 Identifying improvement areas & implementing measures to maximise customer satisfaction levels.
 Taking escalations for resolving critical issues; ensuring CTQ Delivery & Business Continuity.
 Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for
improved service levels.
Team Management
 Interacting with support functions for staffing & scheduling requirements, performance reporting, etc.
 Managing & monitoring the performance of teams, maintaining Shift Statistics to ensure efficiency in process
operations and meeting of individual & group targets. Determining training needs of employees; conducting
suitable training programs to enhance their operational efficiency leading to increased productivity.
Experience Chronicle
Intelenet Global Services, Gurgaon
Since Dec'15
Assistant Manager
 Verify that all Accounting Policies were being followed including keeping formal records of authorized
signatures
 Supervising staff of up to 16 FTEs ensuring accurate and timely payments of over 3000 invoices and expense
reports per month.
 Leading team of various profiles i.e. Invoice processing, payment, T&E, AP Helpdesk for UK.
 Managing team of outbound and inbound calls and report to management on daily basis.
 Responsible for interviewing staff and providing them applicable training, including SAP
 Successfully led remote transitions of various locations of A/P from 5 different business units and several
regions.
 Process invoices as and when required and ensure for their payment on time.
 Document productivity, and look for areas of improvement, suggest and implement ideas within the process
 Managing staff of 16+ reviewed work, perform reviews, and coached staff on problem solving
 Performed the daily check run reconciliation.
 Monthly one on one with Team Members, issues discussion, providing resolution as per policies and document
them with action plan.
 Major involvement in month end activities and other related activities to ensure smooth closing
Projects Undertaken:
 Reduction in GRIR Balance
 Reduction in Vendor Debit Balance
 Implemented Process Auditor within SAP to replace DAT.
Intelenet Glonal Services, Gurgaon
Dec'13- Nov'15
Team Leader
 Audited 20% of the invoices processed and reported to the leaderships on weekly basis.
 Directly involved in month end as well as quarter end activities to ensure smooth and flawless running of the
process.
Significant Highlights:
 Trainings attended for GROW programs on People Leadership skills, Workforce Management, etc.
 Received several awards for major contribution in yearend close in 2013.
 Implemented Worflow Management Automated tool to allocate all the invoices and queries.
 Implemented Duplicate Audit Tool to identify suspected duplicate invoice posting.

3. Intelenet Global Services, Gurgaon
Nov'10 - Nov'13
Senior Executive
 Resolving errors and looking after the queries raised by the processors viz. invalid PO, Require PO, vendor
maintenance, etc.
 Liaising with suppliers & buyers in order to resolve open issues relating to payment and amendments.
 Supervising and working in Accounts Payable Mailbox, providing resolution for all AP related queries via. the
AP Generic Mailbox which receives close to 250 e-mail queries a day providing payment status, working on
invoice holds, vendor maintenance, checking related queries, handling tax issues
 Processing and handling the Credit / Debit Memo, verifying the correctness and accounting the same in the
respective ERP systems (Oracle 11i).
 Assisting in preparing weekly metrics for the E-Mail Support Team on a weekly basis.
 Preparing snapshot for AP and reporting it out to Management/Onshore on daily basis.
 Leading Data Entry Team and managing TAT required processing the invoices.
 Processing check request and liasing with the approver / buyer and ensuring check run happens twice a week.
 Handling e-mail queries from the supplier and buyer related to payments, so as to hold or release them.
Significant Highlights:
 Played a major role in handling all the issues and complicated queries SeaWorld-US Accounts Payable Business
Unit.
 Joined the Accounts Payable Team (15 members) so as to handle Error Resolution and E-Mail Support.
 Acted as a SPOC (Single Point of Contact) for SBU, responsible to analyze System Holds & Out in order to
attend weekly calls with clients and resolve queries if any.
 Received appreciations for Contribution on streamlining the process by customer.
 Awarded with Rs. 1000 cash for handling and bringing down large volume of invoices within 3 months and
ensuring payment within the TAT.
Education
B.Com
Delhi University, New Delhi in 2008.
Computer Proficiency:
MS DOS, MS-Office (Excel, Word, Access, PowerPoint), SAP and Internet Applications.
Personal Vitae
Date of Birth : 25th
September 1986
Address : RZ 37/6, Tughlakabad Extension, Delhi-110019.
Visa : US B1/B2 valid till 2019