Qualtrics Vocalize Product Tour: An Inside Look at the Future of Voice of the Customer (VoC)
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Discover how easy it is to capture your customer’s voice across channels, analyze trends, and take action in real-time – all with an intuitive, point and click interface. Qualtrics Vocalize is changing the world of VoC and making it easier than ever.
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Qualtrics Vocalize Product Tour: An Inside Look at the Future of Voice of the Customer (VoC)
- 1. PRODUCT TOUR
- 2. Introductions Company overview Qualtrics Vocalize Demo Q&A
- 3. Webinar Presenters Jamie Morningstar product management Aaron Robison sales Ryan Debenham engineering Ryan Nelsen product marketing
- 4. 6.6K + 99 Brands & Organizations of the top 100 business schools Users 1.8M + Used In Countries 75 + The World’s Leading Insight Platform PROVO / USA DUBLIN / IRL SYDNEY / AUS SEATTLE / USA
- 5. All Your Insights in One Place Customer Insights Voice of the Customer Programs Customer Satisfaction Surveys Net Promoter Systems Website Experience Feedback Employee Insights 360-degree Employee Feedback Employee Engagement Surveys Employee Satisfaction Surveys Exit Interviews Market Insights Ad Testing Concept Testing Market Research Academic Studies
- 6. Customer Insights Focus Customer Satisfaction 58% Employee Insights 45% Market Research 42% Product Development 30% Educational Research 20% Administration 18%
- 7. What is Voice of the Customer (VoC)? o Satisfaction surveys o Customer experience o Enterprise feedback management o In-the-moment surveys o Close the loop o Omni channel o Customer satisfaction o Net Promoter Score® o Text analytics o Post-interaction surveys o Website feedback o Customer experience management
- 8. 80% Companies who believe they provide a superior experience 8% Companies whose customers agree Do You Know How Your Customers Really Feel? 72% Delivery Gap Source: Bain & Company
- 10. Powerful survey engine Open architecture Secure & scalable delivery model Case management Role-based dashboards Multi-source & multi-channels Over 40 languages Services & support expertise Collect. Analyze. Act.
- 13. Demo
- 15. Example: Manufacturin g Launching new Transactional VoC program Key needs Executive and factory-specific dashboards
- 17. Example: Multi- Location Accounting Firm Launching relational NPS® & closed loop system Key needs Ticketing system so managers can receive and resolve issues at their location
- 20. Example: International Airline VoC reporting scale and flexibility Key needs o Fast performance with millions of responses o Flexible date range filters o Mobile dashboards
- 22. Insights When You Want, Where You Want
- 24. Q&A