1.
Recipe for success: balancing
the art & science of employee
feedback
Yuval Dvir, Head of EMEA Online Partnerships, Google Cloud

2.
Agenda
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2
1 The Disruption trigged by Technology & Innovation
Dealing with Disruption and why Technology is not enough
Balancing Art and Science for the modern workplace

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Disruption
● Technology
● People
● Business

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#QualtricsConverge
TECHNOLOGY
DATA MOBILECLOUD

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#QualtricsConverge

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#QualtricsConverge

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#QualtricsConverge
PEOPLE
URBANIZATION SOCIALEMPLOYEE
Personalization of the Workplace

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#QualtricsConverge
2015
BUSINESS MARKET CAPITALIZATION
2016

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#QualtricsConverge
“We are becoming aware that the major questions
regarding technology are not technical
but human questions”
Leadership | Strategy | Operation | HR | Corporation

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#QualtricsConverge

11.
I feel a great disturbance in the force…
Deal with it!

12.
Dealing with Disruption
Technology is not enough
& why

13.
• Change
• Non-Conformity
• Creative
• Boundless
• Open
Innovation
• Business as Usual
• Predictability
• Bureaucratic
• Political
• Closed
Corporations
?
Intrapreneurship
Digital Transformation
Culture

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Muting the HiPPO
The Data Example

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Muting the Evolved HiPPO OPTION B IS MY...
HMM..
I MEAN OUR BEST
COURSE OF ACTION!
Data-Driven or Driven-Data?

16.
Balancing Art with Science
● Mindset
● Agile
● Lean
● Change
● Culture
● Leadership
● Design
● Team
It’s never just one thing

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• Lean on planning, agile on execution
• Solving the problem rather than planning to solve it
• Tame need for unachievable certainty
AGILE

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#QualtricsConverge

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• Less is more, Focus on what truly matters
• Remove processes & minimize overhead, reallocation
• Two Pizza rule
LEAN

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CHANGE IS THE
ONLY CONSTANT
VUCA isn't something to be solved,
it simply is!
volatility, uncertainty, complexity, ambiguity

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• Organic adoption – provide a disruptive technology that
doesn’t disrupt them – the only way for change to stick
“To improve is to change,
to perfect is to change often”

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“when starting a new company or initiative, culture is the
most important thing to consider.”
CULTURE
Eric Schmidt
Executive Chairman, Alphabet
• The company culture will ultimately determine the
success of any employee feedback plan (Open, follow-up,
silence)

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#QualtricsConverge

24.
Innovation can’t be ordained.
However, you can create an environment
where it will evolve organically

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#QualtricsConverge
design
• Appealing
• Call to Action
• Intuitive, unspoken communication

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#QualtricsConverge
• Team is the basic unit of the org, the manager part of it
• Diversity trumps ability – for teams and digital talent
• Find people managers to lead people
Leadership

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#QualtricsConverge
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ART
SCIENCE
RADICAL
REVOLUTIO
N
EVOLUTION
PRACTICA
L
CONVICTION HUMILITY
DOING THINKING

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#QualtricsConverge
"It’s not like one
leadership style
works in every
situation."
Mike Syszevski

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#QualtricsConverge
Any questions?

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#QualtricsConverge
Thank you
@DvirYuval
Yuvaldv@google.com