1.
How to shape
Student experiences
Kimberley Tylee & James Hull

2.
Housekeeping
The recording and slides for today’s presentation will be
made available within 24 hours.
Please use the question window to submit questions
throughout the webinar. We have time designated at the
end for Q&A.

3.
Kimberley Tylee
EducationExecutive, Qualtrics
James Hull
Senior Tech Consultant, Qualtrics
Presenters

4.
Theworld’sleading
ExperienceManagementSoftware
PROVO / USA
SYDNEY / AUS
MELBOURNE / AUS
CANBERRA / AUS
AUCKLAND / NZ
TOKYO / JAPAN
DALLAS / USA
SEATTLE / USA
WASHINGTON DC /
USA
DUBLIN / IRL
LONDON / UK
Brands & Organisations
9K +
of the top 100
business schools
99
Users
2.1M+
Schools
14K+

5.
Student Engagement
Teacher Satisfaction
Community Perception
Parent Experience
Results
Enrolment
Performance
Attendance

6.
All experiences on one platform.
STUDENT
Student engagement
Culture /climate /bullying
Student assessments
Open day applications
Student surveys
Alumni outreach
TEACHER
Teacher engagement
360 Review
Professional development
Assessments
Form creation
Surveys
COMMUNITY
Community engagement
Manage community footprint
Customer service
Business partnerships
Event management
PARENT
Parent satisfaction survey
Track volunteers
Application forms
Manage parent feedback
Permission slips

7.
All experiences on one platform.
STUDENT
Student engagement
Culture /climate /bullying
Student assessments
Open day applications
Student surveys
Alumni outreach
TEACHER
Teacher engagement
360 Review
Professional development
Assessments
Form creation
Surveys
COMMUNITY
Community engagement
Manage community footprint
Customer service
Business partnerships
Event management
PARENT
Parent satisfaction survey
Track volunteers
Application forms
Manage parent feedback
Permission slips

8.
APPLICATION
& ENROLMENT
ORIENTATION
FEEDBACK
STUDENT
ENGAGEMENT
SUBJECT
EVALUATION
STUDENT
ASSESSMENT
S
SCHOOL
CLIMATE
Eliminate blindspots within the student journey
PULSE
SURVEYS
EXIT
SURVEYS
ALUMNI
OUTREACH

9.
The “why” behind student experience
o Operational data has already happened past tense
o X data tells you the ”why” being the “what”
o X data is installing listening posts along the student journey
o Tracking the X data allows you to influence the O data
o Track students potential vs achievement