Mercedes-Benz StarTuned Magazine. March/April 2011 Edition.

1. 5TARTUNED@
Information for the Independent Mercedes-Benz Service ProfeSsional
March/April2011 u.s. $6.00 € 9.00 Volume II Number 2
IN THIS ISSUE:
3 STOPPING ON A DIME
SBC Brake Systems
6 ANATOMY OF A COLLISION REPAIR
Cost-effective restoration plan
10 PICKING PARTS PERFECTLY
Streamline your work with EPC
14THE NET
Tech info for you

2. TO OUR READERS:
Welcome to StarTuned, the magazine for independent service
technicians working on Mercedes-Benz vehicles. Your
Mercedes-Benz dealer sponsors StarTuned and provides the
information coming your way in each issue.
Mercedes-Benz wants to present the information you need to
know to diagnose and repair Mercedes-Benz vehicles accurately,
quickly and the first time; text, graphics, on-line and other Contributing Editor
technical sources combine to make this possible. Chip Keen
Feature articles, derived from approved company sources, ckeen@automotivedatamedia.com
focus on being useful and interesting.
Our digest of tech nical information can help you solve Contributing Editor
Kerry Jonsson
unanticipated problems quickly and expertly. kjonnson@automotivedatamedia.com
We wa nt StarTuned to be both helpful and informative, so
please let us know just what kinds of features and other
diagnostic services you'd like to see in it. We'll continue to
bring you selected service bulletins from Mercedes-Benz and
articles covering the different systems on these vehicles.
Send your suggestions, questions or comments to us at:
StarTuned and all past issues of StarTuned, along w1th a wealtll
One Mercedes Drive information on Genuine Mercedes-Benz Parts.
Montva le, New Jersey 07645
Phone: 1 800 225 6262, ext. 7112
To locate a Mercedes-Benz dealer near you,
e-mail: andrew.webb@mbusa.com
go to www.mbusa.com.
StarTuned is a publi cation of Mercedes-Benz USA, LLC ("MBUSA"). No part of thi s magazine may be reproduced without the express written permission of MBUSA. Editorial
and Circulation Offices : 48 6 Pinecrest Rd., Springfield, PA 19064. Caution: Vehicle servicing performed by untrained persons CQuid result in serious injury to those persons or
others. Information conta ined in this magazine is intended for use by trained, professional auto repair technicians ONLY. This information is provided to inform these technicians
of cond itions which may occur in some vehicles or to provide information which cou ld assist them in proper servicing of these vehicles. Properly trained technicians have the
equipment, tools. safety instructions, and know-how to perform repairs correctly and safely. If a condition is described, DO NOT assume that a topic covered in these pages
automatically applies to your vehicle or that your vehicle has that condition. StarTuned is a registered trademark of MBUSA.
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3. STOPPING
n a Dime
One of Mercedes-Benz's main focal points is safety.
SBe brake systems reduce stopping distances and
allow the driver more control over the vehicle.
Let us maintain this system to keep
it at its optimal performance.
- Mercedes-Benz has always believed that cutting-
edge technology can be used to make vehicles
safer, not just more efficient and luxurious.
Nowhere is this more evident than in the company's
braking systems. In the past, it was possible to
lock up the wheels during a panic stop, causing a
loss of directional stability - at that point the driver
is no longer in control of the vehicle. Anti-lock
brake systems have pretty much eliminated this
dangerous situation since 1984. These computer-
controlled systems have evolved throughout the
years into ASR, ETS, ESP, BAS, and, finally, the
Sensotronic Brake Control system (SBC). With
conventional brakes, when the driver applies the
pedal, muscle force levers a master cylinder piston
forward providing pressurized fluid to the calipers .
With Sensotronic, on the other hand, the brake
pedal serves as more of a sensor, signaling the SBC
unit to send braking pressure to the wheels. This
improves response time and provides more precise
control of braking pressure.
- With computer-controlled braking, additional
features can easily be programmed into the system.
To bring the vehicle's speed down smoothly,
The heart of the Sensotronic braking is the SBC hydraulic hydraulic pressure is reduced as the vehic le comes
unit. You can see the high-pressure hydraulic pump
to a stop. When the wiper input is put on th e CAN,
on the left and a pressure reservoir below it. This unit
light brake pressure is applied to keep friction
actually produces the fluid psi that stops the vehicle.
Mercedes-Benz March/April 2011 3

4. STOPPING ON A DIME
--
--~ViN wBuFaiJixjool89~i2Tv~lIraEJ
surfaces wiped dry. Inputs that predict Ct' 0:"_,UI(.')"t' IJII I Po"] d tl
----~----~
11 (l 71)Q Ij 76jiOO79)
---- ~-
~ ~------- -~
-
rap id brake application are looked at. Vehicle /211.056 Control unit /sec
ISensotronic Brake Control
With sudden release of the gas pedal,
Control unit version
the SBC contro l unit precharges the Fault codes
Diagnostic trouble code memory log (Shadow-Memory)
brakes to remove play in the system. Thi s EEPROM
Event memory
helps reduce braking distances when the Actual va lues
Deactivate system 'ssC'.
brakes are actua lly applied. SBC is part , J
of the overa ll dynamic chassis control General servicing
Initial startup after maintenance
system, which includes ASR (Automatic Initial startup after repair
Complete list of guided tests
Slip Reduction), ESP (Electron ic Stability Control unit adaptations
Full list of fault codes and events
Program), ABS (Anti-lock Braking Customer complaints (without fault codes)
r Service information and up-ta-date trouble diagnosis
.&'"
System), and BAS (Braking Assist ~ Control unit log
System). Wheel speed sensors, the ASR Development data
hydra ul ic unit, and a brake operating unit
make up the SBC system. The system
wakes up when a door is opened, the
~ ~ 1J !J
F11
The SOS is needed to de-activate and re-activate the SBC system
remote Smart Key is operated, the key
before any broke Job or other service work can be performed. This
is turned on, the brakes are app li ed, or reduces SBC pressure, and fluid lines can be opened.
when the parking brake is released .
- A self-check is performed when the
system wakes up. Pressure is app li ed
to the calipers while the system cycles
solenoids and checks for leaks. This
feature coupled with high brake pressures
means we need to be extra carefu l while
repairing these systems. SBC needs to be
deactivated while servicing the system,
even if only the brake pads and rotors are
being replaced. Thi s way the technician
wil l not in advertently activate the system
whil e components are apart, which would
cause damage and be a safety threat.
This is done with a Mercedes-Benz SDS
tool available for purchase from the
company. Once work is comp leted, SBC While picking up SBC components at your Mercedes-Benz dealer; you
must be reactivated. Also, if the hydrau li c should purchase at least two liters of approved broke fluid to completely
system is opened for service, a specific bleed the system. Since broke fluid is hydroscopic, it is recommended
bleed procedure using the SDS must be that it be replaced every two years as normal maintenance.
followed . You will need somewhat less
than two liters of approved brake fluid,
which you may want to add to your orde r
from your Mercedes-Benz dealer.
Keep it Genuine, and
- When the driver steps on the brake
pedal, he or she is really engaging Pedal
you'll keep the customer.
USE MERCEDES-BENZ PARTS: UNSURPASSED QUALITY I FACTORY BUILT & TESTED I
Value sensors. These two hall-effect COMPETITIVE PRICE I PROVEN RELIABILITY I PRECISION FIT I LIMITED WARRANTY
4 St arTu ned

5. sensors tell how much pressure is applied
how quickly to the brake pedal. This
information is sent to the software in the
SBe hydraulic unit, which determines how
much pressure is appl ied to each whee l.
A pedal simulator gives the driver the
feel of a conve ntional brake pedal. Th ere
is sti ll a rod that applies pressure to the
piston in the tandem master cyl ind er, so
in the event of SBe power loss this brake
pressure is app lied mechanica lly to the
two front wheels through valves in the
hydraulic unit.
- You can eva lu ate sensor inputs by
look in g at data in the SBe system, and
When the 5BC is deactivated, or there is a failure in the system, you will
you can read the Pedal Value sensor
see a warning message in the instrument cluster. Pull codes and look at
signa l and individual whee l brake
pressure in the system before disconnecting any broke lines.
pressures. Thi s information can lead to
quicker and more accurate diagnosis .
Vehicle 1211.070 Control unit Isec - Bleeding the system and checking for
IGeneral servicing air after replacing any components is
Check operating time of component A7t3 (SBC hydraulic unit).
eplace hydraulic brake system fluid t Bleed brake system
criti ca l to prope r performance and wi ll
Inspect brake system for air.
Pressure reservoir: check pretension pressure.
elimin ate any possib le fault codes after
work is comp leted. All of the steps are
in the SDS when you select to bleed
the system. You wi ll need other specia l
tools to complete the job, however. A
Mercedes-Benz-approved power bleeder
wi ll have to be attached to the brake
fluid reservoir to insure that the hydraulic
circuits do not run dry whi le bleed ing.
The sequence starts at the right front
whee l, followed by the right rear, left rear
Follow the steps outlined in the bleed procedure in your 5DS unit. Make and left front whee ls. You will need to
sure to secure your broke bleeder lines to the screws since high pressure secure a hose to the bleeder screw since
broke fluid comes out when opened. high pressure fluid comes out when it is
opened. After the process is comp lete,
clear the codes and verify that you have
no codes left in the SBe system. A test
drive should be performed before the
vehicle is delivered . A complete job wi ll
provide your customer with al l of the
benefits SBe has to offer in safety and
car control, and that's a job wel l done .
Mercedes-Benz Marchi April 2011 5

6. • • Corne
- From the moment a vehicle comes into your damage. The front and rear crumple zones are
shop for repair, the clock is ticking. The insurance co ll apsib le structures. They are meant to absorb
company has its agenda, the customer wants his the energy of an impact and not pass it on to
or her car back, and you have to make them both the occupants. Even if the impact appears light
happy. With new insurance and EPA regulations, it enough and one or two corners are written off,
seems you don't have a moment's rest from running you must get this vehic le on a lift. Mercedes-Benz
you r business, keeping your people employed, and insists on the use of a chassis alignment jig when
turning a profit. You must return the car with the frame straightening to assure accuracy. Traditional
same crash-worthiness and finish it had before the measurement methods, such as those taken off the
accident. This is certainly possible, but nothing centerline of the chassis to various pick-up points,
can reduce profits more than having to go back
and do something over, or realizing that there is Vehicle Body Information
more damage than you'd seen before. To prevent
216
th is from happening, you need to come up with a
plan the moment the vehicle comes in for repairs.
This is not always easy depending on the damage.
Mercedes-Benz veh icles have higher monetary va lue
than ordinary cars, and as a consequence are more
li ke ly to be repaired instead of tota led, so it's very
important that you get it right the first time .
Mgd$leel "'300 N/rnm'ttn~511t11cth
HI&h·~ ' ttl.lh.lecl"'S5n ~ /mnllensllclluent1h
Modem hfJ/>-Rll'1!ithsteel -> l000 H/mm' l.ef$iIe.sDmtth
Ulluhl&fHlren~h $tCd, hot ~~ -> ISao N/fIW!I' IffUIk.uenath
Step One "''''''''m
- Of course, every accident is different, but
The first step before performing any repair work is a visit
yo u should focus on what is similar about every to www.mbcollisioncenters.com for a look at the vehicle's
one. There are accidents where on ly the body is construction materials.This is an essential safety step and
contacted, others that include suspension pieces. will let you know when magnesium or ultro-high-strength
Either way, you need to check for structural steel is used. Repair procedures will be different as a result.
6 StarTuned

7. Opposite Page: Here we have a front-end hit on a 2002 and repair processes . This information wil l allow
208 chassis eLK. There is the obvious damage to the you to give the adjuster a tru ly accurate account of
hood, center support, and front crash box, but what about the time involved. EPC (Electronic Parts Catalog) is
underlying damage ?The headlight frame mounting was also an essentia l tool for doing estimates. You can
damaged on the passenger's side and may not have been
look at the repair parts that Mercedes-Benz makes
put on the estimate.
available to ma ke sure you're ordering exactly the
are simply too crude for "the best engineered cars right things .
in the world." In fact , the company doesn't even
publish these dimensions. - Also, be prepared to remove fenders so the
adjuster can look at possible damage under the
surface paneling. Your goal is to put as much
Crash Analysis needed work on the origina l estimate and reduce
- The use of jig sets prevents any surprises when the cost of any supplements. WIS gives detailed
the bodywork is complete, such as finding that repair instructions for the job so you can give
wheel alignment can't be accomplished because the adjuster a truly accurate account of the time
there isn't enough range of adjustment to make up involved . EPC is also an essential tool for doing
for dimensional discrepanc ies. This is especial ly estimates. You can look at the repair parts that
true if a wheel, upright spindle, or suspension arm Mercedes-Benz makes avai lable.
has been bent. Also, be prepared to remove fenders
so the adjuster can look at possible damage under
the surface paneling. Using Your Tools
- Our example here is a 2002 208 chassis ClK
- This prevents any surprises when th e bod ywork that has been in a front-end collision. It appears on
is complete, but wheel alignment cannot be the surface that it wil l need a hood, upper radiator
accomplished because there is not enough range of support, center support, and a front bumper cover.
adjustment. This is especially true if a wheel, upright A deeper inspection, however, showed that the
spindle, or suspension arm has been bent. crossmember support, lower radiator support,
- Your goal is to not miss any
needed work on the original
estimate and reduce the cost
of any supplements. Use
WIS (Workshop Information
System, availab le with
a paid subscription to
www.startekinfo.com )
~~
to identify any repairs and
procedures not included
in the estimating guides
(and, of course, to fi x the 12~ :~'if~j '~:;J
~
" 4 D rJ '
car right) . It gives detailed
~ . ~.
repair instructions for '5 it-e '.
r!F,3 .
~5
the job, and tells you the 4 •
H
.
materials involved in the
vehicle's construction that Before you start to take the damaged section apart, look at the repair
may necessitate the use of instructions at www.startekinfo.com. and the parts information on EPCnet
special tools, equipment, (http://epc.startekinfo.com).This will help you generate an accurate estimate.
Also, by quickly removing panels, you con look for further damage to the structure.
Mercedes-Benz Marchi April 2011 7

8. ANATOMY O F A COLLISION RE P IR
A
and passenger side headlight stiffening support for work in struction s, you know the materials
were all damaged. After reviewing the cost of the you may cut and reform, and you can now begin
components and the cost in labor of straighten ing tearing down the crash damage. Following the
them, it was agreed with the adjuster that each steps out lined in Startekinfo, you can begin with the
damaged component shou ld be replaced in stead front crash box. If there had been frame damage,
of being repaired . This saved a sign ificant amo unt you may need to put the veh icle on a CarBench or
of labor time and ended up being cost-effective for Celette bench and reposition it.
everyone involved .
- We rea lize you probably don't get paid for the
- If you are a Mercedes-Benz co llision shop, yo ur time spent coming up with an efficient repair plan .
next step should be to visit the Mercedes-Benz While in negotiations with the in surance adjuster,
Co llision website, www.mbcolissioncenters.com . you shou ld not let him or her dictate how this
Here you wil l find specific information, especia lly particular veh icle will be repaired. By investing some
about tools and body construction materials. This time and resea rching Mercedes-Benz Startekinfo,
is an important safety step. Mercedes-Benz uses EPC and th e co llision website, yo u have armed
hybrid construction in many models. This means yourse lf with the specifi c information about what
panels may be made of severa l different materia ls. the manufacturer requires to restore this vehicle to
its previous cras hworthin ess, fit, and finish. With
an accurate assessment of time and money, jobs
Hybrid Construction
remain profitable and customers are happy. I
- Checki ng what
materia ls are used is 31
ftotJmo6e" I.e. " 2'lJ836SClK320:0J:320JAl'~:cu:.320 U .,. " 2:05.365 ... 62 FRONT PANEl. .. OOOWtfilHOUSE,FJl.ONT5U!fRA/'E '"
critica l before starting any
~ ~. * '1 - - - - - - - - - - - - - - - - - - - - - - - - -- - - - - L-1
repa ir. Mercedes-Benz , nnn." Plllt n.rrb:f
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uses ultra-high-strength,
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high-strength, and r , ~
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.
mi ld steels, aluminum, r "
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magnesium, and plastics " Rt'"'
r 17 A 1296Z600 II •• PlATE
to bu ild a vehicle. If you r 20 A 208626 01 16
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decided to cut an inner r 20 A20862602 16 •• REJNfORaMfHT
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door panel on a 215 r
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FRONT FEtaA TO lEfT FRONT
chassis CL-C lass, for r
" A 208620 06 n " STlffEl'llNG
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instance, you need to r J2 A2!l26268B 14
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•• DRAnEr
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know th at it is made of r 3S AOCIl99CJI ZIO " SCIlfW
magnesium . This material Looking at EPC, you con see the many stiffening support brackets in the front crash box that con
burns a bright hot white be replaced instead of worked straight. It may be cheaper and foster to replace components
and may ignite whi le instead of straightening them, and you get o.E. crashworthiness, too.
being cut. The panel is
also on ly available as a
whole pi ece, so it does
not make any sense to
work it. In the case of
the 208 chassis CLK320,
th e body is constructed
of mild steel. If you have
looked at EPC for parts Even with light hits, using OEM ports like this ML rear bumper cover will reduce labor time.
ordering and Startekinfo You will not have to modify the port to make it fit. It comes already primed so all you have
to do is prep it for pointing.
8 StarTuned

10. Picking Parts
Perfectly
@ Mercedes-Benz
EPC is a great tool fo r streamlining your
work and avoiding errors. And it's free.
- A common element of most repa irs is t he need - You probab ly know t hat your loca l Me rcedes-Benz
for rep lacement parts. Sin ce t here are so many dea ler has access to a comp rehensive Electronic
differe nt pa rts , each one has its own number. Parts Cata log, known as EPCnet, which lists th e
Find ing the rig ht number - qui ck ly and acc urate ly - pa rts for eve ry Me rcedes-Benz vehic le since about
is of the utmost import ance if you wan t to provid e 1946. Bu t did yo u know t hat you can also acce ss
qua lity repairs quick ly. Of co urse, we always thi s pa rts ca t alog - for f ree?
recommend (a nd use) Genu ine Mercedes-Benz
replacement parts for every j ob sin ce t hey always - To regu lar reade rs of StarTun ed, the STAR
fit and perform perfect ly, not to me nti on having a Tek lnfo web site (www.startekinfo.com ) -
superb warranty to set your custo mers at ease. But wh ich inc ludes EP Cnet access - isn't anything
findin g exactly t he right part ca n sometim es present new. But t here is a sister site, epc.sta rtekinfo.
a challenge. com, t hat offe rs free access to EPCnet to an yo ne
10 StarTuned

11. • ••
. . . on all eight with www.startekinfo.coffi.
Mercedes-Benz USA Dealer Workshop Services is the source for all the technical
information needed to support, service, and maintain Mercedes-Benz vehicles.
Mercedes-Benz workshops rely on DWS products and services for getting jobs
done quickly and more efficiently. Our products include:
• STAR TekInfo with WIS-net (Workshop • Maintenance Manuals and Sheets
Information System) • STAR Service Manual Library CDs
• Electrical Troubleshooting Manuals • WIS and DAS software updates
• Installation Instructions • Star Diagnosis System (SDS)
• Technical Bulletins • Operator's Manuals and COMAND Manuals
• Campaigns • Mercedes-Benz Equipment
• Mercedes-Benz Special Tools • Inventory of technical publications
STAR TekInfo
Dealer Workshop Services
Engineering Services,
Mercedes-Benz USA, LLC.
@ Mercedes-Benz

12. P ICKIN G PARTS P ERFECTLY
in the United Sta tes, courtesy of Mercedees-Be nz
USA. Although you do have to prov ide a major EPCnet Online
_ _ Gellltl StanId AboutSlul Account
credit card numbe r, th is is used on ly to verify that You .... !tOt tlilftntly l ogg.d Inf I.£II..!n
Mercedes·Benz
your mai ling address is within Mercedes-Benz ... Welcom e
login
USA's assigned territo ry, not to assess charges. Subscribe
STAR reklnfo
Me Classic Cenle'
If you live in another country, contact your sa les Site Map
organization to ask about EPCnet access.
Welcome to EPCnet Online
EPCnet Online is the official Mertedes-8enz USA, LlC sIIe for
hoslJng spare parts documentallon for Mercedes-8enz cars and
- For most of us, it's often easier to have the light trucks sold In the USA,
EPCnet Is a bfowser-based Electronic Parts catalog Which allows
dealer look up whatever parts we need. Thi s the user to specify virtually every spare part for the models coversd.
Art intuitive graphical user Interface pennlts easy navigation through
usua lly works fine for common parts, like oil the extensrve parts catalog. Tutorials are avaIlable at no charge to
help familiarize both new and experienced users with !he
Mel'Cedes-Senz :spare part.6 groJp system and the selErCtlon or the
fi lters and shock absorbers. But have you ever appropriate part for your particular vehicle,
A subscription is necessary to USB thls application. Before
had the fr ustration of trying to exp lain some sUbscribing, we fjlrongtv recommend thaI yoo review aUof Itse
Informa tion under the Getting Started and About Site tabs.
arcane or unusua l part you need to someone on Please be advIsed that you need 1 Install the necessary plug-Ins to
0
view the site content, as explaIned on the About Slie I Tech
RequIrements pages,
th e phone? Spending time trying to get it right is A dBtaffed IIsU of models covered by this Information can be
ng
found on the About SIt. I Coverage page.
t ime better spent ma king money.
EPCnet Online is a free ports catalog available to
- Instead of faxin g images bac k and fo rth, or anyone within MBUSA's sales territory.Just go to STAR
risking delivery of the wrong part, j ust have your Teklnfo's sister site -- http://epc.startekinfo .com -- to
Merced es-Benz parts person te ll you which EPC sign up. This is the some catalog used by Authorized
image he or she is looking at. With your free EPCnet Mercedes-Benz dealers.
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EPCnet illustrations can be useful in reminding you how certain assemblies fit bock together While the illustrations are not
meant to be exact reproductions of the port, they are close enough to provide the details you need.
12 StarTuned

13. subscription, you and your dea ler can litera lly "be Transmissions each have their own parts groups, as
on the same page" as you work your way through do some older steering boxes and rear differentials.
your parts list. There are several tutorials, including a listing of
parts groups and what's in them, under the "Getting
- Got some customers who are more technica lly- Started" tab, which is visib le at epc.startekinfo.com
incl ined than average? Let them know about the before logging in.
free EPC subscription, and they'l l thank you for it.
Information like this he lps bu ild customer loya lty - The third step is to find the illustration that
and demonstrates that your shop is linked in to shows your part. Most parts groups have several
official Mercedes-Benz resources. subgroups, which will help you narrow your search.
Just remember that the drawings in EPCnet aren't
- In many cases, the EPC illustrations can help meant to be photo-rea listic images of the parts in
remind you how certa in assemblies fit back the car. Instead, they are meant to be a genera lized
together. Even t hough the ill ustrations are not representation of the part.
intended to be exact reproductions of the part, they
are general ly very close, as are exp loded views. - The last step is to pick the part and determine the
correct part number. Often, on ly one part number
- And, of course, sometimes you may just want is shown when you click on the illustration, but in
to look up your own parts. With the latest version cases where more t han one number is shown, read
of EPCnet avai lab le to you on line, it's easier than the footnotes and codes carefu lly, since these will
ever before. The first step, once you've logged tel l you whether the part applies to the car you're
in and started EPCnet, is to type in the Vehicle working on, or not.
Identification Number (V IN) at the top. By do ing this,
you are harnessing the powerful fi lters in EPCnet, - One nice feature of EPCnet is the ability to build
which remove from view parts that don't app ly to a "shopp ing list." After you've found the right part
the car in question. number, just click the checkbox to add it to the
shopping list. Later, you can edit, save and print
- The second step is to pick the Parts Group where the list, making order placement that much easier.
you think you' ll find the desired item. Engines and You can fax or e-mai l the parts list directly to your
• SHOPPING LIST·
dealer, not only saving
time, but reducing any
chances for mistakes.
Shopping list: - Temporary shopping lisl- Dale/time: 01112111 10:54 AM
Customer name: Created by:
- EPCnet is a valuab le
Contact Changed by: angelo
Order no.: Wor1<shop 1 ::
0 resource you can use to
Note: repa ir your customers'
veh icles faster and
DDmagecode Item no. Port no. ES1 ES2 DeslgnDtion/descriptlon Quanmy Qty on hDnd Price Warranty/goodwill code more efficiently -
SPRING
17 A 124 993 46 01
CONTROlVflJ...VE
001 and best of all, it's
T7 A 000 990 40 50 NUT 001 free! Check into it at
44
35
A 201 461 00 60
A201 4500186
SE/lJ...RJNG
THREADED INSERT
001
001
hlli>.:JLwc.startekinfo.com.
_ I
41 A 116466 0160 SE/lJ...RJNG 001
38 A 003990 3940 WASHER 001
If you specify your own ports, you can build a Shopping List like this one. Print it, e-mail it or
fox it to your dealer to save time and reduce any chances for errors.
Mercedes-Benz Marchi April 2011 13

14. · What's New : Accessories tab added for
direct access to the item s that enhance your
Mercedes-Benz vehicle .
Sourcing Mercedes-Benz
Repair and Parts Information · Page with helpful parts information .
...
~ · Links to other informative site s like the
Mercedes-Benz Service and Parts
-----------------------------------
- --- _. - ~-~~-~ --
SERVICING
YOUR VEHICLE
...... -. Keep It Genuine with Mercedes-Benz Service and Parts
~orP9lfot .... IR'.ex~.oty'_• ....:Icutt~ild9f:t~ ..... luotyoU~. PKlfrom~_Befu. 'O •• I""""
drt.otyO'.lr~, ou'«>mrnitlncnt to ,.,..conIlnuol .. M"ooor1d_da.. Men:edcl·Bo>. "noIcoI,p,orU..,.,_ric"
..........
· Direct link to the El ectronic Parts Catalog (EPC)
c..,.I0!,... "~ .. Icn. T..."ftiN... ~ .• ",~" ,," l~ """oC',,,"'.' .,.. O"<;,,'~ :,~'m~o. "v' ~ ~." t~ .. y " ..... '1 . ,Iv ' ... '-' ,1.'C'
to look up parts.
.r, ". , ..... t., ~. ~~ .;,-.... , '. p."' Y' " '" Y, · , .... ,,-s
· Downloadable Remanufactured Parts Catalog
Superior performance, exquisite style, and cutting- and Reman Parts policies.
edge technology are what you expect from
Mercedes-Benz. · User friendly links to tools such as STAR Tekinfo
and WIS.
Certified Mercedes-Benz Technicians are required
to participate in ongoing training, assuri ng that they · WebParts online ordering information and how-to
master the use of state-of-the-art diagnostics, tools, video tutorial.
and equ ipment to properly repair Mercedes-Benz
veh icles. . Search feature to find archived StarTuned Magazine
articles & information.
Genuine Mercedes-Benz replacement parts and Please visit us at www.mbwholesaleparts .com
accessories insta ll ed by certified technicians
preserve the performance and integrity of your
vehicle. As well, keeping it genuine with
Mercedes-Benz parts wil l help maintain your
vehicle ' s residua l value.
Accessories Detai Is
Show your customer why you recommend
Mercedes-Benz OE Parts. & link 10 MBU S A ACClllotlts
---
Please visit us at
www.mbusa.com / mercedes / service and pa rts / genu ine parts

15. R
E •
M · • •• -
A = • • •
N
Remanufacturing Process --=":'-0. __ -
"
1. Dismantle core 2. Rep lace key 3. Test all 4. Replace
and clean all components 100% other critical components that
components. with new OE part. components. do not meet
Rebuilt Process (Typical
~~~~======~
1. Identify damaged
part or parts.
Available through your local Mercedes : - . -- -

16. COMPLIMENTS OF R B M OF ATLANTA, INC.
770-390-0601
Keep it Genuine, and you'll
Your Mercedes-Benz customers expect the best without excuses or
that's at stake when you use inferior pieces in place of Genuine Merc:e(lles...HelB2
trusts you enough to give you their Mercedes-Benz to work on, there's
a Mercedes-Benz when you give it back: Use Genuine Mercedes-Benz Parts.
your local Mercedes-Benz Wholesale Parts Dealer or visit us at WWW.11I11... 1I11I1. . . . .
UNSURPASSED QUALITY I FACTORY BUILT & TESTED I COMPETITIVE PRICE I PROVEN RELIABILITY I ?~¢J$i'oN~
© 20 10 Mercedes-Benz USA. LLC.