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Regus Case Study: MMI

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Learn how MMI partnered with Regus to enter new markets overnight without the risk of over commitment.

Publicado en: Empresariales, Tecnología
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Regus Case Study: MMI

  1. 1. For more information visit or call 855-REGUS-54 Client Money Management International (MMI) is the largest nonprofit, full-service credit counseling agency in the US. It provides financial guidance, credit counseling, debt management assistance, and other education and advice services to consumers, via phone, internet and in-person sessions. Challenge MMI has branches in 27 states across the US, many of them staffed by a single counselor. These branches tend to be in storefront locations and business complexes – places where there’s high foot traffic and visibility. In the past, MMI rented these offices using traditional leases, but there are drawbacks to this arrangement. First, traditional leases are inflexible. MMI needs the flexibility to plan its footprint according to consumer needs. If MMI identifies a location and demographic where there’s a clear need for a local debt counseling service, it wants to get into that location quick. Equally, if MMI has a location where its services are no longer used extensively, retaining a presence there would be a drain of resources that would be better expended within another community. In both scenarios, fixed leases are too rigid: they limit MMI’s ability to put its resources where they’re most needed. MMI decided to look for more flexible and fluid ways to manage its branch network. Solution The person charged with finding a better workplace solution was Jim Triggs, Senior Vice President, Counseling at Money Management International. He knew about the concept of executive suites and flexible workplaces and decided to investigate further. “It was very clear, very fast,” he says, “that Regus was the premier player in this space.” Therefore, in December 2012, MMI opened its first Regus-based branch office in Las Vegas. Since then it has also used Regus Business Centers for branches in, New York, Arizona, California and Texas and is currently looking into other locations. Each time one of its existing fixed leases becomes due, MMI looks for Regus workspace in that location. MMI also prefers to use Regus workspace to enter a new market: “We look at the demographics and data, and research to see where we want to be in a new city, and then look for the closest Regus facility to that location,” explains Jim Triggs. “Regus allows us to explore a new market and get into the new area to serve the community quickly, efficiently and with a lot of flexibility.” MMI case study “Regus allows us to explore a new market and get into the new area to serve the community quickly, efficiently and with a lot of flexibility.” Jim Triggs Senior Vice President, Counseling Money Management International
  2. 2. For more information visit or call 855-REGUS-54 Benefits In addition to greater flexibility over its footprint, Money Management reaps two main benefits from using Regus workspace. First, there are cost benefits. “With Regus, we only pay for the space we need, so that is very helpful in terms of cost. And the all-in costs are also an important factor. For example, telecoms and IT are all in place at Regus, so we don’t have to pay for connectivity. And at Regus we don’t have to pay extra for cleaning and security, as we do with many leases. So we do see cost savings from using Regus.” The second important element for Jim Triggs is professionalism. Most of MMI’s branch offices are staffed by just one or two people, who spend much of their time counseling people by phone or in-person. In their old-style leased offices, it is therefore a common scenario that one consumer will arrive for an appointment while staff are busy on the phone or in a meeting with another person – a situation all too familiar to small companies and start-ups as well as non-profits. For both non-profits and start-ups it’s not an efficient use of resources to pay for dedicated reception staff. Yet having no one to greet visitors or show them where to go presents a poor image. Using Regus Offices remedies this issue for MMI, since all locations are supported by professional Regus reception staff, at no extra cost. This adds to the all-in value that MMI gains from using Regus Offices – a benefit that is shared by thousands of cost- conscious small businesses, start-ups, sole traders and small branch offices. “If customers have to sit in the lobby and not be seen by anybody until their appointment time, it doesn’t make for a professional environment. So in the Regus Offices we use, we appreciate having the Regus receptionist, professional environment and image that Regus offers us. You can’t put a price tag on that,” concludes Jim Triggs. “With Regus, we only pay for the space we need, so that is very helpful in terms of cost.” Jim Triggs Senior Vice President, Counseling Money Management International MMI case study
  3. 3. For more information visit or call 855-REGUS-54 Regus Corporate Workspace Solutions is dedicated to helping global organizations realize the full potential offered by alternative working models. In short, we help enable radical transformations in the way they do business. With a global network spanning 750 cities and 100 countries, we are the world’s largest provider of innovative workspace solutions. And by tailoring these solutions to our customers’ needs we enable them to grow revenues, reduce costs, increase profitability, become more agile and provide great working environments for their people. The world of business is changing, and so are the ways businesses work. Organizations are under pressure to do more than improve efficiency – they must increase productivity with fewer resources. This is why most of all Fortune 500 and FTSE 500 businesses are Regus customers. • Reduce infrastructure costs by up to 60% and remove leases from your balance sheet • Establish an instant presence in new markets • Empower your people, reduce their commute and increase their productivity • Provide globally consistent standards for your distributed workforce • Create great working environments for your people to collaborate and work more effectively. Enable professional mobile working practices, wherever your people are Rethink the way you work 2000 locations worldwide