1. Professional summary
Work history
Raafat MOKHTAR
Abha, saudi arabia
+966548580915
raafatmokhtar@icloud.com
Dedicated and organised Operations Manager and effective leader with over 5 years of experience using
proven planning and support initiatives to cut costs, streamline operations and increase productivity.
Decisive and resourceful team builder versed in sales, management, and process improvement. Possess
in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth
and business expansion. Effective and loyal cross-functional communicator and problem solver seeking to
leverage background into operations or property management role with growing organisation.
food development company
January 2018 - Current
Operations Manager
Abha
Generated daily operations reports, presenting findings to key stakeholders and identifying targeted
improvements.
Grew customer bases significantly by accurately identifying needs to deliver relevant services.
resourcing and inventory management.
Achieved maximum performance across safety, maintenance and production metrics.
Led cross-functional communication initiatives to improve operational efficiencies between
departments.
Collected regular customer and employee feedback, interpreting findings to enable corrective
action.
Supported company growth by working constructively with sales team members, generating new
business opportunities.
Monitored project schedules to ensure delivery met budget and timeframe targets.
Controlled operations costs in line with budget targets, substantially reducing excess spending.
Developed, recommended and implemented strategies to improve employee work quality and speed.
Proactively managed risk through strict implementation of company policies, applying reparative
action as required.
Reduced operations costs and headcounts to significantly increase department profitability.
Interfaced with clients to determine marketing and design vision, defining strategic scopes of work
and delivery schedules.
food recourse company
January 2015 - January 2017
restaurants manger
abha
As restaurant manger in Saudi Arabia in asir in food resource development company
Maintained safe working and guest environments, reducing injury and incident risks.
Conducted health, safety and sanitation process evaluations, immediately identifying and remedying
violations.
Aided manager in sales growth strategies.
Organised special events and functions, including receptions, parties and corporate lunches.
Delivered in-depth training to customer-facing staff, promoting strong service performance.
Devised team building activities to engage staff in upselling, consistently meeting revenue targets.

2. Effectively managed payroll and HR processes, including paperwork completion for new hires and
terminations.
Movenpick Anwar al medina
March 2013 - June 2015
Restaurants Manager
al medina al Munawara
As restaurant manger in Saudi Arabia in Movenpick - Anwar al medina
Oversaw food preparation and monitored safety protocols.
Maximized quality assurance by completing frequent line checks.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Reduced health risks and safety hazards by preparing beverage products consistently while creating
cleaning schedules, restocking items and sanitizing equipment to adhere to health department
standards.
Kept facility compliant with health codes, sanitation requirements and license regulations,
alleviating potentially heavy fines.
Developed unique events and special promotions to drive sales.
Helped general management develop prices based on inventory costs and portion sizes.
Motivated staff to perform at peak efficiency and quality.
red sea hotels Sharm el sheikh- Ghazali beach
February 2011 - June 2013
Service Manager
Sharm el sheikh
Built firm but respectful relationships with staff, leading by example and providing continued
encouragement for high levels of motivation and satisfaction.
Coached and mentored new team members to provide high-performing staff for optimum
productivity.
Maximised profitability, promoting services at relevant conferences, workshops and meetings.
Implemented staff development programmes to improve morale, reducing staff turnover by 80%.
Guaranteed staff and visitor safety by supervising and scheduling facilities maintenance.
red sea hotels sharm el sheikh- ghazala beach
January 2009 - March 2011
restaurants and bars manger
Sharm el sheikh
Inspected preparation and storage equipment regularly to assess function and maintain performance
for cost-effective, safe operations.
Sought out and implemented methods to improve service and team performance, boosting business
sustainability with continuous enhancements.
Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction
and brand loyalty.
Spearheaded regular maintenance and repair operations to keep building and equipment in peak
condition.
Led and directed team members on effective methods, operations and procedures.
Conducted health, safety and sanitation process evaluations to identify and remedy any violations
immediately.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved
parties.
Movenpick jolie ville
July 2007 - December 2009
Restaurant & Bar Manager
Sharm el sheikh
As restaurant manger in Movenpick juli vaill Sharm el sheikh
Counted and monitored food stock and supply levels to reorder when quantities ran low.
Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
Cleaned walls, fans and drains in bakery coolers, display cases and work area.
Replenished condiments, coffee, other beverages and general supplies while maintaining cleanliness
of service areas.
Placed orders by listening to customers, documenting selected menu items, substitutions and

3. add-ons.
Kept all serving areas spotlessly clean for optimal hygiene levels and consistent customer
satisfaction.
Maintained outstanding levels of politeness for professional, personable customer service.
Prepared refreshments and packaged orders, ensuring correct items & continued quality standards.
Performed detailed quality control inspections on outgoing orders to maintain first-class food
standards.
queen Sharm
February 2006 - January 2007
assistant Restaurant & Bar Manager
Sharm el sheikh
As ass restaurant manger in golden Sharm hotel in Sharm el sheikh.
Handled cash and customer data in line with company guidelines.
Improved customer experience through exceptional service.
Accomplished experience in front of house, waiting and bar work.
Positively impacted customers and team members with can-do attitude.
Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen
environments throughout service shifts.
Verified adequate levels of produce and ingredient supplies, restocking low items to maintain
kitchen operations.
Cleaned and organised kitchen stations with meticulous care and precision, promoting team
efficiency.
Collaborated effectively with kitchen and front-of-house restaurant staff to appropriately meet
bespoke customer needs.
Learned Sous Chef and Line Cook work tasks, providing skilled backup for diverse kitchen roles.
Pacha Sharm el Sheikh
February 2005 - December 2005
Head Bartender
Sharm el Sheikh
Contributed to establishment winning numerous awards by delivering excellent client service.
Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service
timeframes.
Maintained plentiful bar stocks, replenishing daily and as necessary to ensure operational readiness.
Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
Maintained in-depth bar and menu item knowledge, providing expert recommendations to suit guest
taste.
Drove sales by devising and promoting unique events, seasonal specials and promotional offers.
Verified guest membership ahead of bar entry, checking in and processing relevant payments for
additional guests.
Club Calimero Akassia Swiss Resort
January 2003 - April 2004
Senior Captain
marsa alam
Interacted with team members, encouraging each to be outgoing and offer excellent service to
customers.
Kept guest areas clean, removing trash and dirty dishes.
Performed comprehensive checklists prior to takeoff to reduce possible safety issues.
welcoming the guest and improve upselling .
Utopia Beach Club
February 2002 - January 2003
Restaurant Captain
marsa alam
Greet and seat guests proactively. Present guests with the menu and inform them about the specials of the
day, promotions and/or menu changes if any etc. Give suggestions and also try to upsell where applicable.
Take orders from the guests and to take note of any special requirements.
March 2001 - November 2002

4. Skills
Education
shams alam hotels
assistant captain
marsa alam
Greet and seat guests proactively. Present guests with the menu and inform them about the specials of the
day, promotions and/or menu changes if any etc. Give suggestions and also try to upsell where applicable.
Take orders from the guests and to take note of any special requirements
shams alam hotels
January 2000 - February 2001
Waiter
marsa alam
responsibilities include greeting and serving customers, providing detailed information on menus, multi-
tasking various front-of-the-house duties and collecting the bill.
Inventory control
Process improvement strategies
Global and strategic sourcing
Policies and procedures implementation
Change management
Quality compliance procedures
Relationship building
Maintenance planning
Profit and loss analysis
Business process re-engineering
Dear Inventory
Lean methodologies
Mergers and acquisitions knowledge
High-pressure environments
Financial and cash flow analyses
Cost reduction and containment
Multidisciplinary collaboration
Manufacturing expertise
FMCG expertise
Product inspections
Communication improvements
Freight and logistics expertise
Consensus building techniques
Solutions development
Multi-site operations
Oracle database management
Contract Management
Personable
Warehouse operations
Resource planning and allocation
Advertising background
Productivity improvement specialist
Contract Review And Recommendations
Cost Reduction Strategies
Supply Chain Distribution
Supply Chain Management
Team Leadership
2019
INTERMEDIATE FOOD HYGIENE CERTIFICATE IN
2018
DIGTAL AND ACTUAL MARKTING IN
2018
FIRST AID CERTIFICATE IN
2017
IN KITCHEN AND MENUS WORKSHOP IN
2015
. DIGITAL ADVERTISING IN
RAAFAT MOKHTAR
2014
MASOUD
FOOD SAFTEY
2011
CERTIFIATION CUSTOMER
CERTIFIATION RESTAURANT INVENTORY MANAGEMENT IN
2010
MICROSOFT TESTING TRAINING OFFICE IN

5. Accomplishments
Additional Information
Languages
2008
COURSES IN HACCP AND HAIGIN IN
2007
ICDL CERTIFICATE IN
IN:, FB :, Twitter:, An enthusiastic manager with drive, determination and a proven ability to ensure
that a restaurant operates efficiently and profitably
Having a track record of maximizing guest satisfaction and profitability whilst maintaining high
standards of food and service and also present a positive and fashionable image of the business
Extensive knowledge of the hospitality industry, it's working practices, recruitment, pay, conditions
of employment and diversity issues
Now looking for a new and challenging managerial position, one which will make best use of my
existing skills and experience
Hank you very much effort
Y blogger : https://plus.google.com/+raafatmokhtar
DUTIES AND RESPONSIBILITIES: +966560814152 & +966548580915
Ensuring the highest standards of food and beverage service. Keeping control of food and labor
costs. Ensuring Health & Safety and also hygiene procedures & standards are maintained. Having
an in-depth knowledge of all menus. Responsible for recruiting, training & developing restaurant
staff. Dealing with and resolving customer complaints. Maximizing all business opportunities to
drive sales. Communicating with the kitchen staff to ensure efficient food service. Advising
customers on wine selection. Liaising with the Head Chef to discuss and develop the menu.
Overseeing client bookings & reservations. Organizing the daily and weekly rotas for the
Restaurant's staff. Purchasing stock, supplies and negotiating best prices with trade suppliers Ability
to create a great atmosphere & be a inspirational host. Monitoring sales and then writing
informative reports for the restaurant owners and anther administration .
English, German, Italian: Native language
A1
Arabic:
Beginner