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Rachel Price // Information Architect // Microsoft
EuroIA 2020
CHARTING A COURSE THROUGH
MURKY WORK
SE A CHANGE:
murky work
murky work
murky work
domain expertise
murky work
domain expertise
broad collaboration across domains
murky work
domain expertise
broad collaboration across domains
time
huge
navigation
project
huge
navigation
project
domain expertise
huge
navigation
project
domain expertise
broad collaboration across domains
huge
navigation
project
domain expertise
broad collaboration across domains
time
Charting a Course Through Murky Work - Rachel Price, EuroIA 2020
Those who can, teach.
Lesson 1
Charting a Course Through Murky Work - Rachel Price, EuroIA 2020
Charting a Course Through Murky Work - Rachel Price, EuroIA 2020
Charting a Course Through Murky Work - Rachel Price, EuroIA 2020
Charting a Course Through Murky Work - Rachel Price, EuroIA 2020
DSIA Common Set - Nate Davis
Charting a Course Through Murky Work - Rachel Price, EuroIA 2020
Charting a Course Through Murky Work - Rachel Price, EuroIA 2020
“Steer, don’t row.”
Lesson 2
- Thomas Kalil -
Thomas Kalil
“Policy Entrepreneurship
at the White House”
“We democratize our work by choosing to
navigate, rather than drive, and knowing
when to become a passenger.”
– Behzod Sirjani –
A good Navigator…
Provides directions
Plans ahead
Envisions a route
Doesn’t hold the wheel
A good Passenger…
Encourages the driver
Shares feedback in the right
way at the right time
Behzod Sirjani
“Democratization is our Job”
Do your
homework.
Gather the team.
mutual
understanding
trust
candor
reciprocity
ME YOU
Adapted from: Thomas Kalil
“Policy Entrepreneurship at the White House”
Always
Be
Curious.
Charting a Course Through Murky Work - Rachel Price, EuroIA 2020
Charting a Course Through Murky Work - Rachel Price, EuroIA 2020
“Clear is kind.”
- Brené Brown -
Lesson 3
Team Agreements
Confirmation SignalsExpanding Trust
Richard Banfield
“Organisational Underwear: How To Successfully Collaborate With Cross-Functional Teams”
Team Agreements
Confirmation SignalsExpanding Trust
…require clarity
Richard Banfield
“Organisational Underwear: How To Successfully Collaborate With Cross-Functional Teams”
“Write it down, make it happen.”
– Thomas Kalil –
Acknowledge conflicting priorities.
Document guiding principles.
Establish rules of engagement.
Use plain language.
Charting a Course Through Murky Work - Rachel Price, EuroIA 2020
“Every act of communication is
a miracle of translation.”
- Ken Liu -
Lesson 4
S.I. Hayakawa
“Language in Thought and Action”
Rob Scott & Emily Heath @ EuroIA 19
“Navigating the Ladder of Abstraction”
abstract
concrete
strategy
principles
models
real things
Analogies 

Stories

Press releases

North stars / goals
IA / design / team principles

Program / project / team charters
Diagrams, maps, drawings

Content / IA models 

Archetypes, user journeys

Scenarios, user flows
Patterns

Wireframes

Prototypes

Charting a Course Through Murky Work - Rachel Price, EuroIA 2020
Be brave!
Lesson 5
– Abby Covert, IA Conference 2020 keynote –
“You have to be brave to sort out something that the
people around you might assume is un-sort-able.”
Charting a Course Through Murky Work - Rachel Price, EuroIA 2020
brave = hero
Be brave!
Teach.
Steer, don’t row.
Be kind; be clear.
Translate for others.
thank you!
Resources



Banfield, Richard; SofaConf 2020 https://vimeo.com/showcase/7295448/video/431008671 

Brown, Brené https://brenebrown.com/blog/2018/10/15/clear-is-kind-unclear-is-unkind/

Covert, Abby; IAC20 Opening Keynote https://vimeo.com/407827483/407827483

Hayakawa, S.I.; Language in Thought andAction 

Heath, Emily & Rob Scott; EuroIA19, Navigating the Ladder ofAbstraction

Hogan, Lara https://larahogan.me/blog/running-working-groups/

Kalil, Thomas https://www.mitpressjournals.org/doi/pdf/10.1162/inov_a_00253

Sirjani, Behzod https://yetanother.studio/blog/democratization-is-our-job
Rachel Price // Information Architect // Microsoft // @r_audrey

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Charting a Course Through Murky Work - Rachel Price, EuroIA 2020