CV July 2016 Rachel Sutcliffe

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CV July 2016 Rachel Sutcliffe

  1. 1. Rachel Anne Sutcliffe, MSc, Assoc. CIPD {L7} 108 Sugar Lane, Knowsley, Prescot, L34 0ES | 07963310007 | rachelsutcliffe001@hotmail.co.uk Education: Institution:Date from – date to Degree(s) orDiploma(s) obtained: The Universityof Huddersfield,UK: September2014 - August2015 Masters MSc: Strategic Human Resource Management, (SHRM) Thesis Title: Employee Engagement in a Tertiary Educational Context: Problems and Praxis The Universityof Huddersfield,UK: September2014 - August2015 CIPD: Level 7 The Universityof Huddersfield,UK: September2012 - July2015 Bachelor of Arts with Honors: Business Management Dissertation Title: Undergraduate Perceptions of a Career in the Hospitality Industry The Universityof Huddersfield, UK: September2010 – July2012 Certificate ofEducation: Furtherand AdultEducation, Lancaster Morecombe College,UK September2007 – February 2008 NVQ L3 BusinessManagement Salendine NookHighSchool, Huddersfield,UK September1995 – July2000 GCSE’sMaths, English,Science,ChildDevelopment,Textiles, French, Music,DesignTechnology,ICT. Membershipof Professional Bodies: Associate Memberof the CharteredInstitute of Personal Development(L7,CIPD). Key Skills:  Experienced reportwriter(weekly,monthlyHRdatareports)  Consultancyexperience withSME’sonHR issues  Managementexperienceinhotel andcateringestablishments(10years) withresponsibilityfor20-30 membersof staff includingdatabase andspreadsheetmanipulation  Developmentof employee contacts,traininganddevelopmentplanswithinbusycustomercentered environments  Conductingperformance appraisals forfull andparttime staff  Introducedandimplementedemployee engagementschemes,including;staff bonus, flexible working and employeeof the week/month  Webdesign,fullycomputerliterate(all Microsoftpackages), researchskills  Good communicatorwithall levelsof employeesandmanagement  Provenorganisationalandmarketingskills  Abilitytoworkunderpressure andtocope withhighvolume andtightdeadlines  QualifiedTeacherforAdultandFurtherEducation  Five yearsteachingexperience  Organiserof specificfunctionsandeventssuchas;weddings,charityevents,birthdaysetc. ona commercial basis.
  2. 2. 1. Professional Experience Record: Date (from/to) Organisation Position Job Description May 2012- May 2016 Sutcliffe HR Independent Human Resources Consultant Summary of the company activities included;  HR Administration – Development of business plans, development of data base of employees, confidentialemployee fileswere uptodate ensuringsalary,jobrole,addresschangesetc.were logged on the system. Writing and implementing of policy and procedures for SMEs HR function.  Recruitment– Writingjobadverts,handlingqueriesaboutvacancies,shortlisting,arranginginterviews, liaising with recruitment agencies.  Employee Benefits – Dealt with queries in regards to pay, holiday pay.  Starters and Leavers – Preparing new starter documentation and collecting contact data. Checking references as well as conducting Exit Interviews with leavers and undertaking all relevant starter and leaver requirements.  Performance Management – Implementation of motivational tools to enhance performance.Personal reviews including appraisals of employees.  Employee Relations – Working with management to improve team performance in busy hospitality, leisure and tourism environments.  Training – Implemented induction training of employees including,perfect serve, cellar services and health and food safety training (Chartered Institute of Environmental Health).  PolicyandProcedures– Writingandupdatingpoliciesandproceduresincluding qualityof delivery,leave regulations and engagement policy. Achievements  Development for SMEs clear and understandable HRMworking practices  Updating of employment procedures for SMEs  Development of effective advertising and marketing practices  Data base and confidential record keeping procedures initiated June 2011 - March 2016 Novus Foundationsfor Change - HMYOI Wetherby Teaching Professional Key role – Delivery of training and development (T&D) courses including Business, Hospitality and Catering, Personal Development, Business Enterprise, ICT Office/Web Design and Employability.  Assisted young persons in seeking employment and applications  Researchand developmentintomotivation,engagement,managementandselectionprocedures toaid management with a new contract and recruitment drive.
  3. 3. Date (from/to) Organisation Position Job Description  Deliverinduction,careerdevelopment CPDandtrainingadvice andmaintaintrainingrecords. Developanddeliverlearninganddevelopmentinitiativestomeetidentifiedneeds.Liaise with L&D providers andcolleges bothinternallyandexternally. Sept 2014 - Jan 2015 KirkleesCollege Huddersfield Adult Education Trainer Keyrole – Workingwithabroadrange of learnerstoimprove theirknowledgeandskillbase withinthe kitchen environment.  Teaching Package - Production of complete training and assessment criteria portfolio. May 2009 – Jan 2010 Dutton Cuisine, The Queens Head, Troutbeck, Windermere SeniorAssistant Manager – With HR Function Keyrole - Managementof gastropubandboutiquehotel including, daytodaymanagementof bothemployees and facilities.  HR Administration– Confidentialemployee files anddatabase keptup-to-dateensuringsalary,jobrole, addresschangesetc.were loggedonthe system. Ensureaccurate recordsof employmentandpersonnel data are maintained including equal opportunities, ethnic monitoring and legislative reporting.  Recruitment– Recruitmentandselectionwithinbudget,producingadvertisingliterature,job specifications,interviewingcandidatesandadministeringandanalysingpsychometrictests.,shortlisting and siftingapplicant’sCVs,arranginginterviewsandinterviewschedules.  Employee Benefits – Dealing with queries in regards to pay, holiday pay, sick leave using the Bradford scale, national insurance payments.  Starters andLeavers– PreparingnewstartersrelevantinformationandcollectingcontactdataFollowing up reference details and conducting Exit Interviews with leavers and undertaking all relevant leaver requirements. Support,monitorandmaintainprobationaryperiodextensionsandreviewsforall Team Members. Produce letters extending periods and/or notice of termination, where applicable.  Performance Management – Development and implementation of motivational tools to enhance performance such as ‘up-selling’ sales related bonus scheme, appraisals of employee’s enhance their commitmentandshare best practice and implementindividual SMARTtargets.Implementedcustomer satisfaction survey.  Employee Relations–Workingwithemployeestoimproveteamperformance inbusyhospitality,leisure and tourismenvironments. Initiatedformalandinformalmeetingsrelatingtoabsence andperformance management,disciplinaryandgrievance. PreparedappropriatedocumentationrelatingtoEmployment
  4. 4. Date (from/to) Organisation Position Job Description TribunalsensuringI liaisedwithACASandCIPDtoensure appropriate actionwastakenand procedures were followed.  Training– Carriedoutinductiontrainingof employeesincluding,perfectserve, cellarservicesandhealth and food safety training (Chartered Institute of Environmental Health).  Policy and Procedures – Writing and updating policies and procedures including quality of delivery (perfect serve), leave regulations and engagement policies. Achievements  Staff retention improved.  Customer satisfaction measurably enhanced.  Improved gross turnover of business.
  5. 5. May 2007- May 2009 Robinsons Brewery, The Albert, Bowness- on- Windermere General Manager- WithHR Function Key role - Managementof publichouse andhotel including, daytodaymanagementof employeesandfacilities, ensuring customer satisfaction with services.  HR Administration– Confidential employeefileskeptup-to-dateensuringsalary,jobrole,addresschanges etc. were logged on to the system. Ensure accurate records of employment and personnel data are maintained including equal opportunities, ethnic monitoring and legislative reporting.  Recruitment – Job adverts in local press and online, shortlisting and sifting applicant’s CVs, arranging interviews and interview schedules, arranging part time and temporary cover from local agencies.  Employee Benefits–Dealingwithqueriesinregardstopay,holidaypay,sickleaveusingthe Bradfordscale, national insurance payments and pay advances.  Starters and Leavers – Preparing new starters with relevant information and collecting contact data (addresses, kin and contact details). Following up reference details and conducting Exit Interviewswith leavers and undertaking all relevant leaver requirements.  Performance Management – Development and implementation of motivational tools to enhance performance such as ‘up-selling’ sales related bonus scheme, appraisals of employee’s enhance their commitment and share best practice and implement individual SMART targets. Implemented customer satisfaction survey.  Employee Relations – Working with employees to improve team performance in busy hospitality, leisure and tourism environments. Assisted with the development of succession planning and personal development plans. Develop and co-ordinate appraisal and performance management systems.  Training – Carried out induction training of employees including, perfect serve, cellar services and health and food safety training (Chartered Institute of Environmental Health).  Policyand Procedures– Writingand updatingpoliciesandproceduresincludingqualityof delivery(perfect serve), leave regulations and engagement policies. Achievements  Staff retention improved  Customer satisfaction measurably enhanced  Improved gross turnover of business (highest takings recorded)  Organising charity events, birthdays, weddings and christenings  Development of brand identity, moving to an up-market food destination and away from ‘local pub’
  6. 6. May 2006- May 2007 The SpiritGroup, The Black Bull, Huddersfield Assistant Manager Key role – To assist with the smooth running of this very busy establishment. Achievements  Achieved Licencing status  Developed best practice for stock management Nov 2003 – May 2006 Dutton Cuisine, White CrossBay Windermere General Manager Key role – Management of bar and restaurant facilities at White Cross Bay Holiday resort.  Day-to-Day - managementof stockforwetand dry requirementsforholidayresortcateringforup to 2000 people. January 2001- Nov 2003 Huddersfield PremierLodge and The Nags Head Hotel Receptionist Key role – Day-to-day reception duties for a 40 bedroom budget hotel.  Data - ensuring that all customers detailswere entered correctlyand rooms were allocatedtimely and as required.

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