The social enterprise is the next wave for businesses in this social revolution. Building and growing a community for your brand is a key approach in the social enterprise journey and it starts with listening.
3. SOCIALIZING THE ENTERPRISE
Start from the Inside Out
• Culture shift
• Trade control for
conversation
• Individuals vs brands
“A bad beginning makes a
bad ending.” - Euripides
4. SOCIALIZING THE ENTERPRISE
Create a Listening Grid
• Listen for:
• Opportunity
• Failure
• Competitive movements
• Brand ambassadors
• Create grid for each department
• Identify need, solve problem
5. SOCIALIZING THE ENTERPRISE
Collaborate & Educate
• Unified vision
• Social needs by department
• Internal and external
8. ESTABLISH A COMMUNITY TEAM
Inside the Mind of a Community Manager
External Internal
• Storyteller • Switchboard
• Poster child operator
• Caretaker • Teacher
• Content curator/ • Interpreter
creator • Connector