SlideShare una empresa de Scribd logo
1 de 64
Descargar para leer sin conexión
۱۴۰۱
)The impact of communication on administrative work)پر اداری کړنو باندی د  اداري اړیکو اغېزې .pdf
‫ـــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــ‬
‫ـــــــــــــــــــــــــــــــــــ‬
‫ــ‬
‫ـــــ‬
‫ــــ‬
‫ـــــ‬
)The impact of communication on administrative work)پر اداری کړنو باندی د  اداري اړیکو اغېزې .pdf
)The impact of communication on administrative work)پر اداری کړنو باندی د  اداري اړیکو اغېزې .pdf
۱۶
۱40۱
)The impact of communication on administrative work)پر اداری کړنو باندی د  اداري اړیکو اغېزې .pdf
................................
................................
................................
................................
................................
..........................
‫ا‬
................................
................................
................................
................................
................................
..........
‫ب‬
................................
................................
..........................
۱
Origin of communication
................................
................................
................................
...........
2
................................
................................
................................
................................
..........
3
................................
................................
................................
................................
..........
4
................................
................................
.................
6
................................
................................
................................
................................
.......................
6
................................
................................
................................
................................
.....................
6
................................
................................
................................
................................
.........................
6
................................
................................
................................
................................
....................
7
................................
................................
................................
................................
.............................
7
................................
................................
................................
................................
.............................
7
................................
................................
................................
................................
............
8
................................
................................
.............
8
(Verbal Communication)
................................
................................
................................
.................
8
(Non verbal Communcation)
................................
................................
................................
.......
8
................................
................................
.............................
9
................................
................................
................................
................................
..............................
9
................................
................................
................................
................................
................................
....
9
................................
................................
................................
................................
................................
......
9
................................
................................
................................
................................
..........................
10
...
۱0
۷
................................
................................
.............
۱0
Barriers to communication
................................
.....
۱۱
‫ق‬
................................
................................
................................
................................
.......................
11
................................
................................
................................
...........................
11
................................
................................
................................
................................
..
11
................................
................................
................................
.................
12
................................
................................
................................
..............
12
................................
................................
.............................
۱4
................................
................................
................................
...........................
14
................................
................................
................................
................................
....
14
................................
................................
....
۱5
................................
................................
................................
................................
......
17
................................
................................
................................
............................
17
Five communications skills
..............................
۱8
................................
................................
......
۱8
................................
................................
................................
................................
.....................
18
................................
................................
................................
................................
.............
19
................................
................................
................................
................................
...............................
19
................................
................................
................................
................................
......................
19
................................
................................
................................
................................
.....
19
................................
................................
................................
................................
..................
19
................................
................................
................................
................................
................................
..
20
................................
................................
................................
................................
................................
.....
20
................................
................................
......................
20
................................
................................
................................
................................
........................
20
................................
................................
................................
................................
.................
21
................................
................................
................................
................................
.......
21
................................
..............
22
................................
................................
22
................................
................................
................................
...........................
22
‫ك‬
................................
................................
................................
...................
23
................................
................................
.............................
23
................................
................................
.....
26
................................
................................
................................
....
28
................................
............
29
................................
................................
................................
................................
........................
29
................................
................................
................................
..............................
30
................................
................................
................................
................................
............................
30
................................
.
3۱
................................
................................
................
3۱
................................
................................
................................
..
32
................................
................................
................................
32
................................
................................
................................
................................
.........
33
................................
................................
................................
..............................
33
................................
................................
.....
34
................................
................................
......................
34
................................
................................
.......................
34
................................
................................
................................
................................
.....
35
................................
........................
35
................................
................................
................................
................................
.............
36
................................
................................
................................
................................
............
36
................................
................................
................................
....................
36
................................
................................
................................
................................
....
36
۱
................................
................................
................................
................................
........
36
2
................................
................................
................................
................................
....
37
................................
................................
3۷
................................
................................
.......
3۷
‫ل‬
................................
................................
................................
................................
........................
37
................................
................................
................................
................................
....
38
................................
................................
................................
................................
................................
..
38
................................
................................
................................
................................
............................
38
................................
................................
................................
................................
....
38
................................
................................
................................
....................
38
................................
................................
................................
...............................
38
................................
................................
................................
................................
...
38
................................
................................
................................
.............................
39
................................
................................
................................
...................
39
................................
................................
......
39
To Link b/w Department
................................
.........
40
Communication of Idea
................................
................................
................................
.............
40
Exchange of Information
................................
................................
................................
.........
41
Exchange of Experiments
................................
................................
................................
...........
41
................................
................................
................................
........................
43
................................
................................
................................
.................
44
................................
................................
................................
...................
45
8۵
‫ا‬
)The impact of communication on administrative work)پر اداری کړنو باندی د  اداري اړیکو اغېزې .pdf
:
8۵
‫ب‬



‫ق‬
۱390
۱۵
۱393
28۵
28۶
۱39۴
۷۱
۷۵
.
)The impact of communication on administrative work)پر اداری کړنو باندی د  اداري اړیکو اغېزې .pdf
1
3200
۱۵00
Mayans
۱۶00
200
۶
Dimond sutra -686
۱۵
Johannes Gutenburg
۱۶۴۱
۱۶۷0
۱۷02
۱۵۱2
Royal-mail
۱۶3۵
۱9
۱8۴0
Rawland
Hill
Menawhill
۱80۶
۱83۷
۱8۴3
Ascot Alaxander
۱8۷۶
۱89۱
۱92۷
۱922
۱933
۱990
۵
FM
۱92۵
John Logie
۱9۴۶
۱9۵0
1
‫اعوان‬
،
، ‫ارشد‬
1390
،‫ل‬
،‫ص‬ ( ،‫مزل‬ ‫واحدهللا‬ ‫ژباړن‬ ،‫مفاهمه‬ ‫باري‬ ‫کارو‬
8
)
2
2۱
Origin of communication
30
۴
۵0
3
(Commuication)
Communication
Cammunes
Communes
commune
۱
2
Websters new collegate :
3
George amiller
۴
adwerd a barink
2
:
( ‫غورڅنگ‬ ،‫هللا‬ ‫صبغت‬،
۱39۵
‫ارتباطات‬ .)‫ش‬،‫ه‬
(
‫ص‬.
2۵
‫ـ‬
27
)
4
۵
herta a murphy
message
recipient
response
reaction
۶
۷
feelings)
ldeas)
sender)
receiver)
8
what is communication)
3
( ‫غورڅنگ‬ ،‫هللا‬ ‫صبغت‬،
۱39۵
‫ارتباطات‬ .)‫ش‬،‫ه‬
‫(ص‬ .
2۷
‫ـ‬
28
)
5
4
fa.pdf
-
349
-
1
-
http://jipm.irandoc.ac.ir/article
6
‫سخ‬،‫محمدي‬
‫ي‬
(،
۱393
.)‫ش‬،‫ه‬
.،‫اداره‬ ‫عامه‬
‫(ص‬
20
-
2۵
.)
6
server)
۷
( ‫دوديال‬ ،‫بشير‬ ‫محمد‬.
۱39۴
.)‫ش‬،‫ه‬
.،‫مديريت‬ ‫اړيکو‬ ‫دسازماني‬
‫ص‬ (
۴3
.)
7
8
(Verbal Communication)
(Non verbal Communcation)
۵۵
38
۷
9
>
.
9
9
‫ن‬ ،
، ‫ثاراحمد‬
‫مصلح‬
،
1393
،‫بنسټونه‬ ‫مديريت‬ ‫د‬ ،‫ل‬
‫لومړی‬
‫(ص‬ ،‫چاپ‬
218
)
10

۴0

30

30


Eye contact

Facial Expression

Posture

Movements

Gesture
۷

Central thoughts

Content

Completeness of data

Coherence and connectivity

Clarity

concise

Comprehensive
10
،‫بشير‬ ‫محمد‬
،‫دوديال‬
139۴
،‫ش‬.‫هـ‬
‫د‬
‫چاپ‬ ‫لومړی‬ ،‫مديريت‬ ‫اړيکو‬ ‫ادارهي‬
،‫ص‬ (،
۵1
.)
11
Barriers to communication
Individual Barriers
Organizational Barriers
Open door policy
12
۱۱
‫کال‬ ،‫شهيدزوي‬ ،‫محمداسحق‬
20۱۷
،‫ص‬ ،‫ننگرهار‬ ‫ټولنه‬ ‫خپرندويه‬ ‫مومند‬،‫ښوونيزمديريت‬ ،
28
-
30
.
13
14
۱930



.
12
(،‫سخي‬،‫محمدي‬
1393
،‫اداره‬ ‫عامه‬ .)‫ش‬،‫ه‬
،‫(ص‬
28۵
‫ـ‬
28۶
)
13
، ‫هللا‬ ‫قدرت‬
( ،‫ملکزي‬ ‫پال‬ ‫هيواد‬
139۴
‫د‬ ،‫کابل‬،‫عمل‬ ‫او‬ ‫تيوري‬ ‫مديريت‬ ،)
.‫موسسه‬ ‫روزني‬ ‫او‬ ‫ښونې‬ ‫افغان‬
،‫ص‬
1۴
-
19
.
15
16
۱
2
3
۴
17
intrapersonal communication
14
Festus, Femi, 2014, The Impact of Communication on Worker’s Performance, Landmark University
Nigeria, Page 6-8.
18
Five communications skills

reading

writing

listening

speaking

speaking
۶
19
20
.
21
22
15
، ‫نثاراحمد‬
‫مصلح‬
،
1393
،‫بنسټونه‬ ‫مديريت‬ ‫د‬ ،‫ل‬
‫لومړی‬
‫(ص‬ ،‫چاپ‬
21۵
)
23
–
16
‫ت‬
، ‫ثاراحمد‬
‫مصلح‬
،
1393
‫ب‬ ‫مديريت‬ ‫د‬ ،‫ل‬
،‫نسټونه‬
‫لومړی‬
‫(ص‬ ،‫چاپ‬
21۶
)
17
‫برايان‬
‫ټريسي‬
،
139۶
،‫ص‬ ‫(ص‬ ،‫نوري‬ ‫عبدالرقيب‬ ‫ژباړه‬ ،‫مديريت‬ ‫غوره‬ ،
117
-
118
)
24
18
،
، ‫فيض‬
‫ځالند‬
139۵
‫ص‬ ( ،‫ليډرشيپ‬ ،
10۵
)
25
26
27



28




۱9
،‫بشير‬ ‫محمد‬
( .‫دوديال‬
۱39۴
.)‫ش‬،‫ه‬
.،‫مديريت‬ ‫اړيکو‬ ‫دسازماني‬
‫(ص‬
۷۱
-
۷۵
.)
29
۱
2
3
۴
۵
۶
20
‫سخ‬،‫محمدي‬
‫ي‬
(،
۱393
.)‫ش‬،‫ه‬
،‫اداره‬ ‫عامه‬
2۱
.‫هللا‬ ‫عزت‬،
( ‫شمسزي‬
۱39۴
‫چا‬ ‫الري‬ ‫ارتباطاتو‬ ‫د‬ .)‫ش‬،‫ه‬
.‫ري‬
‫(ص‬
۴0
-
۴۱
.)
30








31


۱
2
3
۴
۵
۶
۷
8
9
۱0
22
‫سخ‬،‫محمدي‬
‫ي‬
(،
۱393
،‫ه‬
،‫اداره‬ ‫عامه‬ .)‫ش‬
(
2۵0
‫ـ‬
2۵3
)
32
Manager
23
،‫عبدالرحمن‬،
( ‫درد‬
۱392
،‫مديريت‬ ‫دفتر‬ ‫د‬ )‫ش‬،‫ه‬
(
۱20
‫ـ‬
۱22
)
24
،‫عبدالرحمن‬
( ،‫درد‬
۱392
‫مديريت(ص‬ ‫دفتر‬ ‫د‬ )‫ش‬،‫ه‬
۱3
)
33




34



۱
2
3
۴
۵
35
۱
2
3
۴
۵
۶
۷
8
9
۱0
25
،‫بشير‬ ‫محمد‬
( .‫دوديال‬
۱39۴
‫مديريت‬ ‫اړيکو‬ ‫دسازماني‬ .)‫ش‬،‫ه‬
36
۱
37
2
27
،‫عبدالرحمن‬
( ،‫درد‬
۱392
‫مديريت(ص‬ ‫دفتر‬ ‫د‬ )‫ش‬،‫ه‬
۱22
‫ـ‬
۱23
)
38
39
Organizations
Communication
28
.
( ‫دوديال‬ ،‫بشير‬ ‫محمد‬
۱39۴
،‫مديريت‬ ‫اړيکو‬ ‫دسازماني‬ .)‫ش‬،‫ه‬
‫(ص‬
۷۱
‫ـ‬
۷۵
)
29
،‫احمد‬ ‫نثار‬ ،
(,‫مصلح‬
۱393
‫ص‬ (‫بنسټونه‬ ‫دمديريت‬ .)‫ش‬،‫ه‬
2۵
‫ـ‬
28
)
40
To Link b/w Department
Branches
۱982
۱۱3
۱۱
83
20
۵۱ ۶
3۶۶ 8
Communication of Idea
Communication
30
‫اعوان‬
،
، ‫ارشد‬
1390
،‫ص‬ ( ،‫مزل‬ ‫واحدهللا‬ ‫ژباړن‬ ،‫مفاهمه‬ ‫باري‬ ‫کارو‬ ،‫ل‬
8
)
41
Exchange of Information
Exchange of Experiments
Exchange of Experiments
42
31
‫اعوان‬
،
، ‫ارشد‬
1390
،‫ص‬ ( ،‫مزل‬ ‫واحدهللا‬ ‫ژباړن‬ ،‫مفاهمه‬ ‫باري‬ ‫کارو‬ ،‫ل‬
10
)
43
۱
2
3
۱
2
3
44
۱
‫ـ‬
۲
۳
‫ـ‬
۴
‫ـ‬
45
۱393
2
۱392
3
۱39۴
۴
۱39۴
۵
۱39۶
۶
۱39۵
۷
۱393
8
۱393
9:http://www.virascience.com/article/70984/
10:http://jipm.irandoc.ac.ir/article-1-349-fa.pdf
11:https://www.mcgill.ca/engage/files/engage/effective_leadership_is_all_about_communicating_effective
ly_luthra_dahiya_2015.pdf
46
Ministry of Higher Education
Mirwais Neeka Institute of Higher Education
Faculty of law and political science
Administration and Diplomacy Department
Monograph for Bachelor’s Degree
Collector & Researcher: Mohammad Rafi Azaad
Adviser: Bismillah Faizi
Year: 2022
The impact of communication on
Administrative work

Más contenido relacionado

Destacado

ChatGPT and the Future of Work - Clark Boyd
ChatGPT and the Future of Work - Clark Boyd ChatGPT and the Future of Work - Clark Boyd
ChatGPT and the Future of Work - Clark Boyd Clark Boyd
 
Getting into the tech field. what next
Getting into the tech field. what next Getting into the tech field. what next
Getting into the tech field. what next Tessa Mero
 
Google's Just Not That Into You: Understanding Core Updates & Search Intent
Google's Just Not That Into You: Understanding Core Updates & Search IntentGoogle's Just Not That Into You: Understanding Core Updates & Search Intent
Google's Just Not That Into You: Understanding Core Updates & Search IntentLily Ray
 
Time Management & Productivity - Best Practices
Time Management & Productivity -  Best PracticesTime Management & Productivity -  Best Practices
Time Management & Productivity - Best PracticesVit Horky
 
The six step guide to practical project management
The six step guide to practical project managementThe six step guide to practical project management
The six step guide to practical project managementMindGenius
 
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...RachelPearson36
 
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...Applitools
 
12 Ways to Increase Your Influence at Work
12 Ways to Increase Your Influence at Work12 Ways to Increase Your Influence at Work
12 Ways to Increase Your Influence at WorkGetSmarter
 
Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...
Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...
Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...DevGAMM Conference
 
Barbie - Brand Strategy Presentation
Barbie - Brand Strategy PresentationBarbie - Brand Strategy Presentation
Barbie - Brand Strategy PresentationErica Santiago
 
Good Stuff Happens in 1:1 Meetings: Why you need them and how to do them well
Good Stuff Happens in 1:1 Meetings: Why you need them and how to do them wellGood Stuff Happens in 1:1 Meetings: Why you need them and how to do them well
Good Stuff Happens in 1:1 Meetings: Why you need them and how to do them wellSaba Software
 
Introduction to C Programming Language
Introduction to C Programming LanguageIntroduction to C Programming Language
Introduction to C Programming LanguageSimplilearn
 
The Pixar Way: 37 Quotes on Developing and Maintaining a Creative Company (fr...
The Pixar Way: 37 Quotes on Developing and Maintaining a Creative Company (fr...The Pixar Way: 37 Quotes on Developing and Maintaining a Creative Company (fr...
The Pixar Way: 37 Quotes on Developing and Maintaining a Creative Company (fr...Palo Alto Software
 
9 Tips for a Work-free Vacation
9 Tips for a Work-free Vacation9 Tips for a Work-free Vacation
9 Tips for a Work-free VacationWeekdone.com
 
I Rock Therefore I Am. 20 Legendary Quotes from Prince
I Rock Therefore I Am. 20 Legendary Quotes from PrinceI Rock Therefore I Am. 20 Legendary Quotes from Prince
I Rock Therefore I Am. 20 Legendary Quotes from PrinceEmpowered Presentations
 
How to Map Your Future
How to Map Your FutureHow to Map Your Future
How to Map Your FutureSlideShop.com
 

Destacado (20)

ChatGPT and the Future of Work - Clark Boyd
ChatGPT and the Future of Work - Clark Boyd ChatGPT and the Future of Work - Clark Boyd
ChatGPT and the Future of Work - Clark Boyd
 
Getting into the tech field. what next
Getting into the tech field. what next Getting into the tech field. what next
Getting into the tech field. what next
 
Google's Just Not That Into You: Understanding Core Updates & Search Intent
Google's Just Not That Into You: Understanding Core Updates & Search IntentGoogle's Just Not That Into You: Understanding Core Updates & Search Intent
Google's Just Not That Into You: Understanding Core Updates & Search Intent
 
How to have difficult conversations
How to have difficult conversations How to have difficult conversations
How to have difficult conversations
 
Introduction to Data Science
Introduction to Data ScienceIntroduction to Data Science
Introduction to Data Science
 
Time Management & Productivity - Best Practices
Time Management & Productivity -  Best PracticesTime Management & Productivity -  Best Practices
Time Management & Productivity - Best Practices
 
The six step guide to practical project management
The six step guide to practical project managementThe six step guide to practical project management
The six step guide to practical project management
 
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
 
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
 
12 Ways to Increase Your Influence at Work
12 Ways to Increase Your Influence at Work12 Ways to Increase Your Influence at Work
12 Ways to Increase Your Influence at Work
 
ChatGPT webinar slides
ChatGPT webinar slidesChatGPT webinar slides
ChatGPT webinar slides
 
More than Just Lines on a Map: Best Practices for U.S Bike Routes
More than Just Lines on a Map: Best Practices for U.S Bike RoutesMore than Just Lines on a Map: Best Practices for U.S Bike Routes
More than Just Lines on a Map: Best Practices for U.S Bike Routes
 
Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...
Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...
Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...
 
Barbie - Brand Strategy Presentation
Barbie - Brand Strategy PresentationBarbie - Brand Strategy Presentation
Barbie - Brand Strategy Presentation
 
Good Stuff Happens in 1:1 Meetings: Why you need them and how to do them well
Good Stuff Happens in 1:1 Meetings: Why you need them and how to do them wellGood Stuff Happens in 1:1 Meetings: Why you need them and how to do them well
Good Stuff Happens in 1:1 Meetings: Why you need them and how to do them well
 
Introduction to C Programming Language
Introduction to C Programming LanguageIntroduction to C Programming Language
Introduction to C Programming Language
 
The Pixar Way: 37 Quotes on Developing and Maintaining a Creative Company (fr...
The Pixar Way: 37 Quotes on Developing and Maintaining a Creative Company (fr...The Pixar Way: 37 Quotes on Developing and Maintaining a Creative Company (fr...
The Pixar Way: 37 Quotes on Developing and Maintaining a Creative Company (fr...
 
9 Tips for a Work-free Vacation
9 Tips for a Work-free Vacation9 Tips for a Work-free Vacation
9 Tips for a Work-free Vacation
 
I Rock Therefore I Am. 20 Legendary Quotes from Prince
I Rock Therefore I Am. 20 Legendary Quotes from PrinceI Rock Therefore I Am. 20 Legendary Quotes from Prince
I Rock Therefore I Am. 20 Legendary Quotes from Prince
 
How to Map Your Future
How to Map Your FutureHow to Map Your Future
How to Map Your Future
 

)The impact of communication on administrative work)پر اداری کړنو باندی د اداري اړیکو اغېزې .pdf