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Rajani Bhatia

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Rajani Bhatia

  1. 1. 1 RAJANI BHATIA rajani.bhatia@gmail.com +91-9503645980 Career Objective To continue my career with an organization that will utilize my management, supervision and administrative skills to benefit mutual growth and success. Work Experience Worked as a Process specialist, in Infosys BPO Pune from June 2014 to May 2016. Responsibilities-  Workflow managementwiththe teamandhourlyupdate tothe stakeholdersonthe statusof workflow  Embed a positive culture ensuring strong staff engagement  Followingupwiththe critical units(Clients) toensure thereare nopendingrequestsfromtheir end.  Performance management and develop colleagues, maximizing talent and contribution of individuals in delivering value  Maintain the policy, process and procedures documentation  Quality Monitoring and Managing escalations from clients and reporting it to internal quality team to do a RCA and put CAPA in place  Mentoring bottom Quartiles and ensuring they perform at par with the team  Conducting refresher training on a regular basis to the entire team  Part of a clientcall ona weeklybasis, andraising a flagif any variationexperienced. Achievements-  Beinga pilotproject,designedaWaysof working(WOW) documenttoprocessthe requestsona dailybasis  Designedarequesttemplate(inexcel) forthe clientendusertoraise theirrequeststhrough SAP,and received anawardfromclient  Createdone pagesandSOPsin the initial stage of the process,inthe absence of clientSOPs  Createdone pagerfor client enduserwhichhadguidelinesandchecklistforraisingarequests  Managing schedule adherence of the teammembers  ReceivedRAMPAwardfrommanagement
  2. 2. 2 Workedas a BuyingOperationspecialist,inTescoHindustanService Center,Bangalore,fromMay 2011 to march2014. Responsibilities-  Managing teamperformance andpublishareportona weeklybasis  HandlingAudit(RCA andCAPA)-5WhyAnalysis  Worked on setting up the prices and promotions for Poland team  PreparedInventoryreportonadaily basisandPerformphysical stockchecksin a warehouse orstockroomsetting  Linking Products to the stores  ConductingRefreshertrainingforthe team Achievements-AppreciationfromPolandsuperuserforSOPson RPM/RMS. Appreciationfrom BuyersforPrice changeswith100% accuracy. Received ValueAwardsfromHindustanService Centre fromCommercial Europe TeamforRPM/RMS support. Received an award from manager (Poland)”I am perfectionist”. Workedas a seniorTeamMember(FRD Overseas) in JPMorganChase,Mumbai,fromMay 2010 to Feb2011. Responsibilities  Solelyresponsible forFinancial Reference data(Overseas) operationsforAPAC inMumbai  Workedon Oracle General Ledger(OGL) forcreatingtemplatesforbookingthe expenses  Assistance inmonth-endtasksforFRDAPAC  CoordinationwithCorporate ReportingTeam forPeriodicReportingforASIA Achievements- Appreciationfromthe RequestorsforMonthEndSupportfor FRD APAC. Workedas an Accountant in Anchor Electrical Pvt. Ltd, Jabalpur From Jan2009 to Feb2010 Responsibilities  Dailytransactionentryandcash & cheque handling  ReportingonDaily/weeklybasisusingvariousMSexcel formats  Paymentandreceipt entryon systems Professional Certifications  PostGraduate DiplomaInComputerApplication,FromMCRPVV,Bhopal with70%  Tally5.4from Professional Academy,Jabalpur,withA+Grade  Certificationof NCFMBasic(2008)
  3. 3. 3 Academics  Master of BusinessAdministration(MBA) Finance andSystems (Dual),fromKIITSchool of Management,KIITUniversity,Bangalore,(2007-2009) - 8.12 CGPA  Bachelorof commerce,FromRDVV,Jabalpur,M.P - 61.6%  HigherSecondaryExamination - 73.45%  HighSchool Examination - 74.6% Software Skill Set  MicrosoftOffice (MSWord, MS Excel,MS PowerPoint) ,Outlook  OperatingSystem:Windows2000/ XP/Vista  Oracle Retail Merchandisingsystem(ORMS) and Oracle Retail Price Merchandising(ORPM)  SAP  OTM Extra Curricular Activities  Participatedingroup& solodance competitionatschool andcollege level &wonprizes  Participatedinannual dayprogram(WOW)in JPMChase Indiapvt ltd, and wonprizes Personal Information Father’sName : Sh.S.K.Bhatia Date of Birth : 28th April 1982 Declaration I hereby declare that aforesaid facts are true to the best of my knowledge. Rajani Bhatia

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