ICT role in 21st century education and its challenges
Ramco ERP on cloud- for Services Industry
1.
2. Capital vs. Human Asset
2
Are we trying to solve problems of a Human Asset intensive industry with
an ERP designed to address Manufacturing needs?
3. Services Industry has specific needs
3
ITeS/KPO • Outcome / Output based accounting
• Process view as against Project
• Rate cards
• Resource visibility and
demand and supply management
• Contract and Rate Card
Management
• Consultant Management
• Supplier Direct Invoicing
Consulting
• Resource Management
• Accruals
• Tracking DSO
• Multi-Country / Multi-Currency
operations
• MIS Dashboard
IT
Services
Staffing • Reconciliation and Billing challenges
• Bulk handling – Recruitment / Payroll
• Addressing multiple end-customer
operations
4. And have a Hairball solution
With multiple points solutions
4
OPERATIONS
CRM
ANALYTICS
HCM
PROJECT MGMT.
FINANCE
INVENTORY
Integration issues can be a serious drain… and information integrity… ‘Questionable’
5. Imagine an integrated solution for Services Industry …
5
1
Contract based work – T&M, Milestone engagements
2
Managing Multiple currencies, multiple countries,
multiple projects
3
Managing resource allocations and their time
4
Workflow for approvals with exception limits
5
Service billing for right amount at the right time based
on timesheet
6
Customer based invoice formats
7
Profitability at various dimensions like Business
segments, region, employee levels
9. Contact to Contract - addresses the cycle from Sales till
Contract
9
Capture end to end activities to track the sales cycle from C2C
Full cost estimation & profitability simulations
Maintain Contracts, Terms, Billing Schedules
Manage customer engagement events , issues, & communication
Seamlessly hand off to execution and stay linked on delivery Analyze Pipeline and Opportunity status
Track service line success rates
Have complete Account Status visibility
Forecast Order Booking, Revenue, Resource Demand
MSA
SOW
Rate Card
Milestones
…
…
10. Requisition to Release – Manages your resources
optimally
10
Skill and resource inventory
Demand consolidation across Projects, Pipeline , Forecast
Supply Visibility internal & external
Real time Resource Disposition view
Hiring Plan integrated with Demand Gap
Demand Supply Analysis
Resource and Infrastructure Utilization
Bench/Capacity gap analysis
Resource forecast
11. Execution to Billing – streamlines your project operations
& accruals
11
Planned versus actual Costing
Real-time Project profitability
Cash Flow Projections and Residual efforts
Alerts and Events
Project revenue analysis
Execute to bill for T&M, Fixed Bid, Milestone Based work delivery
Plan and track performance against milestone and schedules
Book Times and report Work Completion, take them through approval workflows
Consolidate & Work / Time reporting and Generate Invoices with one click
Integrate with Project Management: MS Project, Primavera, for detailed scheduling
and control
12. Quote to Cash – Quantifies and help realize your earnings
12
Profitability at Group, BU, LOB, and Delivery Center Level
AR, Ageing, DSO drillable to Sales Persons, Projects
Cash flow simulations for Project scenarios
Cost Controlling against Budgets
Revenue Recognition in line with IFRS & US/Indian GAAP
Multi Currency transactions in a project
Multi Finance Book, Multi Company Transactions and Consolidation
Integrated Accounting with Receivables and Payables
Budgetary Controls on Project Expenditure with Role Specific override facility
13. Role Based Dashboards
13
• Billing & Collection
• Manpower deployment plan
• Residual Effort
• Project status review
• Time booking
• Project Review Status
• Order Booking per quarter –
multi dimensional
• Time booking planned vs
actuals
• Residual Efforts per project
• Monthly Billing
• Collection past due
• Revenue booking details
• Geo –wise cost & revenue
• Revenue – Multiple
dimensions LOB, department
• Quarterly Performance
• Revenue & cost – geo &
quarter wise
• New Customer & Sales
• DSO
• Margins Executive
Management
Finance
PMO
Project
Manager
14. Key Differentiators
14
Project Management tightly integrated with HCM & Financials
Comprehensive Project Tracking with revenue recognition
Support for both Milestone and T&M based project model
Optimized Resource Utilization across Projects
Multiple Currency, Multiple Company & Multiple Location Configuration
with global consolidation
Multiple Rate Cards Configuration
Integration with MS-Project/Primavera
20. Making Business Social – using Online Collaboration
20
• Common platform for resources working on a project
to discuss and share ideas
• Interactive knowledge sharing mechanism
• Enhanced resource productivity and teamwork
• Task assignment made quick and easy
• Option to share a task among team members
• Helps stay connected with customers
21. Workforce Management aligned to business needs
21
Location
Based
QR
Code
Google
Maps
Location
Based
NFC
Cards
Phone as
a Kiosk
23. MINNAL - In-memory processing engine
23
World’s Largest Staffing Company
India’s Operations – 85 Branches, 110,000 Associates, 1,500 Clients
Bulk Payroll Processing in the window 21st to 5th of the months
Tremendous rush to run Payroll to simulate Invoice Generation
Huge volumes lead to processing capacity outages
A Job that
usually took
was completed in
0 1 3 1 2 6
hrs min sec
0 0 0 4 0 2
hrs min sec