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Intern competition

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Intern competition

  1. 1. Director Review: CAS Mobile Intern Team July 8, 2014
  2. 2. Current Mobile Application Version 1.6.2 • User can print to FedEx Office locations for pick up or have the document delivered • User has access to saved documents on FXO or cloud service providers • User can map nearest FedEx Office Location • User can track status of FedEx shipments or FedEx Office job orders Capabilities
  3. 3. FedEx Office Mobile App Flow Full-Service Upload File Configure Print Options Wait for Development Pick Up in Store Deliver to Destination Version 1.6.2
  4. 4. Customer Feedback 22% of negative consumer feedback emphasized a demand for self-service
  5. 5. Develop “Print & Go” prototype for the FedEx Office Mobile Print App • Reduce users’ time spent waiting in line • Help customers help themselves • Better quality service Solution
  6. 6. FedEx Office Mobile App Flow Full-Service Upload File Upload File Configure Print Options Wait for Development Pick Up in Store Deliver to Destination Self-Service Receive Code Print in Store New Quick Print Features Delivered by CAS Intern Team - DALLAS Current Mobile App Print Options
  7. 7. Project Plan • Focused on delivery – 2 week sprints • Emphasis on team empowerment • Tested throughout the project lifecycle to ensure a working product was delivered Agile Development
  8. 8. iPhone iOS Demo
  9. 9. iPad iOS Demo
  10. 10. Android Demo
  11. 11. Value Added • Improvement to the Customer Experience  Less Traffic  Quick and Easy (minimal team member interaction)  Customers Can Print Easily While Traveling • Increased Customer Loyalty • Increased Sales
  12. 12. Questions?

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