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Sesi 7 Understanding Marketing Processes and Consumer Behavior Copyright © 2006 by The McGraw-Hill Companies, Inc. All rights reserved. McGraw-Hill/Irwin
Key Topics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What Is Marketing? ,[object Object],Finding a need and filling it! OR
Nature of Marketing ,[object Object]
The Exchange Relationship ,[object Object],[object Object],Copyright © 2006  by The McGraw-Hill Companies, Inc. All rights reserved
The Exchange Process: Giving Up  One Thing in Return for Another Copyright © 2006  by The McGraw-Hill Companies, Inc. All rights reserved
Marketing Creates Utility ,[object Object],[object Object],[object Object],[object Object],[object Object],Copyright © 2006  by The McGraw-Hill Companies, Inc. All rights reserved
Functions of Marketing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Copyright © 2006  by The McGraw-Hill Companies, Inc. All rights reserved
The Marketing Concept ,[object Object],Did You Know?  Trying to determine a customer’s true needs  is difficult because no one fully understands  what motivates people to buy. Copyright © 2006  by The McGraw-Hill Companies, Inc. All rights reserved
Evolution of the Marketing Concept ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Copyright © 2006  by The McGraw-Hill Companies, Inc. All rights reserved
Marketing Orientation ,[object Object],[object Object],[object Object],[object Object],Copyright © 2006  by The McGraw-Hill Companies, Inc. All rights reserved
Developing Marketing Strategy ,[object Object],[object Object],[object Object],[object Object],[object Object],Copyright © 2006  by The McGraw-Hill Companies, Inc. All rights reserved
Selecting a Target Market ,[object Object],[object Object],[object Object],[object Object],12- Copyright © 2006  by The McGraw-Hill Companies, Inc. All rights reserved
Total-Market Approach ,[object Object],Copyright © 2006  by The McGraw-Hill Companies, Inc. All rights reserved
Target Market Strategies Total-Market Approach Copyright © 2006  by The McGraw-Hill Companies, Inc. All rights reserved
Market Segmentation ,[object Object],[object Object],Copyright © 2006  by The McGraw-Hill Companies, Inc. All rights reserved
Market Segment ,[object Object],Copyright © 2006  by The McGraw-Hill Companies, Inc. All rights reserved
Bases for Segmenting Markets ,[object Object],[object Object],[object Object],[object Object],Did You Know?  During its first year of operation, sales of Coca-Cola averaged just nine drinks per day for total first-year sales of $50. Today, Coca-Cola products are consumed at the rate of one billion drinks per day. Copyright © 2006  by The McGraw-Hill Companies, Inc. All rights reserved
The Keys to Successful Market Segmentation ,[object Object],[object Object],[object Object],[object Object],[object Object],Copyright © 2006  by The McGraw-Hill Companies, Inc. All rights reserved
Marketing Mix: The “Four P’s” (Distribution) P roduct P ricing P romotion P lace
Developing the Marketing Mix Copyright © 2006  by The McGraw-Hill Companies, Inc. All rights reserved
Product ,[object Object],[object Object],Copyright © 2006  by The McGraw-Hill Companies, Inc. All rights reserved
Price ,[object Object],Copyright © 2006  by The McGraw-Hill Companies, Inc. All rights reserved
Distribution ,[object Object],Copyright © 2006  by The McGraw-Hill Companies, Inc. All rights reserved
Promotion ,[object Object],Copyright © 2006  by The McGraw-Hill Companies, Inc. All rights reserved
The Promotional Mix Advertising Personal Selling Sales Promotions Public Relations
Marketing Research & Information Systems ,[object Object],[object Object],[object Object],[object Object],Copyright © 2006  by The McGraw-Hill Companies, Inc. All rights reserved
Collecting Data ,[object Object],[object Object],[object Object],[object Object],Copyright © 2006  by The McGraw-Hill Companies, Inc. All rights reserved
Buying Behavior ,[object Object],Copyright © 2006  by The McGraw-Hill Companies, Inc. All rights reserved
Psychological Variables of Buying Behavior ,[object Object],[object Object],[object Object],[object Object],[object Object],Copyright © 2006  by The McGraw-Hill Companies, Inc. All rights reserved
Social Variables of  Buying Behavior ,[object Object],[object Object],[object Object],[object Object],Copyright © 2006  by The McGraw-Hill Companies, Inc. All rights reserved
The Marketing Environment ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Copyright © 2006  by The McGraw-Hill Companies, Inc. All rights reserved
The Marketing Mix and the  Marketing Environment Copyright © 2006  by The McGraw-Hill Companies, Inc. All rights reserved
REVIEW ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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I 7 marketing

  • 1. Sesi 7 Understanding Marketing Processes and Consumer Behavior Copyright © 2006 by The McGraw-Hill Companies, Inc. All rights reserved. McGraw-Hill/Irwin
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  • 6. The Exchange Process: Giving Up One Thing in Return for Another Copyright © 2006 by The McGraw-Hill Companies, Inc. All rights reserved
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  • 15. Target Market Strategies Total-Market Approach Copyright © 2006 by The McGraw-Hill Companies, Inc. All rights reserved
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  • 20. Marketing Mix: The “Four P’s” (Distribution) P roduct P ricing P romotion P lace
  • 21. Developing the Marketing Mix Copyright © 2006 by The McGraw-Hill Companies, Inc. All rights reserved
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  • 26. The Promotional Mix Advertising Personal Selling Sales Promotions Public Relations
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  • 33. The Marketing Mix and the Marketing Environment Copyright © 2006 by The McGraw-Hill Companies, Inc. All rights reserved
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Editor's Notes

  1. Marketing mix : kombinasi dari strategi produk, harga, promosi, dan distribusi yang digunakan untuk memasarkan produk
  2. Advertising = beriklan (surat kabar, majalah, media elektronik) Personal selling = jika memerlukan informasi terinci dan teknis Sales promotion = relatif murah, mis: hadiah, kupon, paket murah Public relation = usaha komunikasi utk membangun ‘goodwill’