Reisa Rozwalka has over 10 years of experience leading teams and managing projects. She is currently pursuing a Bachelor's degree in Business Management while working as the Distribution and Print Production Manager for Responsive Education Solutions, where she oversees curriculum orders, leads a team of six employees, and ensures deadlines are met. Previously, she held roles managing customer relationships, business analysis projects, contracts, and facilities. Rozwalka has a proven track record of motivating teams, streamlining processes, resolving issues, meeting deadlines, and saving her previous employer over $1 million through negotiations and other contributions.

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REISA ROZWALKA
2001 Brandiles Drive, Lewisville, TX 75056  (H): 972-899-1092  (C): 214-793-3466
https://www.linkedin.com/in/reisa-rozwalka-1192198  rrozwalk69@yahoo.com
CAREER PROFILE
Highly skilled professional with more than 10 years of progressive leadership experience, currently pursuing a B.S.
in Business Management. Demonstrated success leading and developing strong teams capable of achieving the
goals and objectives set before them. Committed to bottom line growth while providing the highest levels of
customer service. Proven ability to manage multiple tasks and projects simultaneously, prioritizing each for
maximum effectiveness and efficiency. Consistently driven to go beyond expectations.
Areas of Strength:
 Customer Relations Management
 Office Management
 Process Improvement
 Team Leadership
 Vendor Relations
 Cost Control
 Quality Assurance
 Contract Management
CAREER EXPERIENCE
RESPONSIVE EDUCATION SOLUTIONS, Lewisville, TX 2016 – Present
Distribution and Print Production Manager
Oversee incoming and outgoing curriculum and furniture orders. Manage day-to-day activities for six employees to
include school schedules, bonuses, and performance appraisals. Consistently meets stringent deadlines on
curriculum orders. Motivates warehouse employees to handle expanded responsibilities by assigning special
projects to improve current processes. Creates new policies and procedures for warehouse and print production
center. Maintain relationships between curriculum department and print production center to ensure latest changes
are updated to current curriculum.
Key Contributions:
 Created and implemented employee performance appraisals for warehouse and print production employees.
 Built and executed a curriculum print production plan for in-house printing to maximize efficiency.
 Reorganized print production center to streamline current processes.
EXPERIAN, Allen, TX 2014 – 2016
Customer Relations Management
Cultivate valuable customer relationships by providing excellent customer service, anticipating customer needs, and
addressing issues and concerns in a timely and professional manner. Resolve issues by troubleshooting and asking
appropriate questions to identify specific problems and develop effective solutions. Handle 60 incoming calls on a
daily basis in a high volume environment.
Key Contributions:
 Improved client relationships by listening carefully to clients and maintaining demeanor and patience with
agitated clients in order to quickly resolve issues and complaints.
ORACLE CORPORATION, Irving, TX 2000 – 2014
Business Analyst/Project Manager (2012 – 2014)
Oversaw projects through all stages for projects focused on creating new consulting self-service tools, modifying
existing tools, and delivering continuous process improvements. Encouraged open lines of communication across
key stakeholders including Operations, Purchasing, Risk Management, Finance, Sales, and Legal.

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Key Contributions:
 Drove revenue by collaborating with Developers to create a new cloud-based self-service tool for use by the
sales force to control customer discounts and standardize terms of agreement.
 Increased consistency by creating a business requirements document and coordinating project
communication during the update of the consulting self-service tool system.
 Maximized effectiveness and quality by coordinating all User Acceptance Testing (UAT), and establishing
timelines for communication, development, BRD process, and roll-outs.
Subcontracts Manager (2005 – 2012)
Seamlessly managed the contracting process, and oversaw the daily efforts of 14 global team members tasked with
drafting, negotiating, and imaging incoming acquisitions and action plans. Minimized reworks and consistently met
tight deadlines by partnering with the sales team to ensure the accuracy of all information and approvals. Optimized
risk management and mutually beneficial engagements by reviewing and evaluating agreements, addressing
necessary changes, and negotiating with customers. Maintained valuable customer relationships by answering
questions, resolving issues, and encouraging open lines of communication.
Key Contributions:
 Streamlined processes by creating a new template which included terms and conditions necessary to
accommodate a wide variety of vendor relationships.
 Formally recognized by management for hard work and dedication, and was awarded multiple certificates
recognizing contract accuracy, capacity, and service.
Facility Coordinator (2000 – 2005)
Provided facility subject matter expertise while overseeing space planning, re-location planning, and moving
coordination, and consistently ensuring compliance with fire code. Worked closely with the Regional Director to
ensure smooth transitions. Reviewed vendor financial spreadsheets for billing accuracy while collaborating with
vendor Accounts Payable departments to resolve delinquent invoices requiring negotiations, corrections, and
payment. Skillfully negotiated vendor contracts to ensure the best pricing for services, and championed compliance
with all space utilization initiatives and directives.
Key Contributions:
 Saved the company more than $1M over four years by stepping up as Office Manager to lead 400 employees
in two locations on five floors, and by resolving delinquent vendor invoices.
 Successfully orchestrated facility downsizing initiatives including two consolidations with the relocation of 200
personnel and essential equipment.
EDUCATION AND TRAINING
Bachelor of Science, Business Management (in progress, expected 2018)
NORTH LAKE COLLEGE – Irving, TX
Professional Development: Completed a 9-week training course on the laws, terms, and conditions of credit
reporting
Technology: Google Doc, QuickBooks, MS Office Suite, Visio, Oracle Software, eSignature Software