DVCOM-PROFILE-Ver-110216

ICT VALUE ADDED DISTRIBUTION COMPANY
INTRODUCTION
DVCOM Technology
DVCOM Technology
PO Box 185981, Dubai, UAE
Tel: +9714 8873370 | Fax: +9714 8873020
Email: sales@datavoiz.com | Web: www.datavoiz.com

DVCOM – ICT VALUE ADDED DISTRIBUTION COMPANY
Ver:1102/2016 DVCOM Technology Company Profile 1
COMPANY INTRODUCTION
DVCOM Technology was incepted in year
2004 having its established operations in
Dubai, UAE with branches across GCC and
North Africa. The primary business focus of
the company is to provide Information and
Communication Technology, OpenSource
IP Telephony, Networking, Access Control,
Video Conference, Gateways and appliances based Solutions & Services across all
industry verticals in the MENA region.
DVCOM Technology has established its strong ICT partnership alliances with world class
technology leaders in the space of Information and Communication Technology and
built expertise to deliver business specific solutions and services across all industry
verticals. We have experienced, certified & qualified skilled professionals with enriched
expertise to deploy and manage ICT projects successfully. Our dedicated business
development and pre-sales team is well trained and experienced to comprehend,
scope and design cost effective solutions that can be customized to meet customer’s
business specific requirements with higher standards, quality of services and delivery
commitments. We have delivered several successful projects in the space of Open
Source IP Telephony, Networking, CCTV Surveillance, Video Conferencing and Cloud
based solutions along with specialized consulting services and Service Level
Agreements to manage projects effectively and successfully.
We work and establish direct engagement with our valued customers and channel
partners in the MENA region providing them various technology solutions that are
business specific with a holistic and professional approach, enabling them to manage
their businesses successfully.
Companyintroduction

ICT SOLUTION AND SERVICES
 Open Source IP Telephony
 Call/Contact Center
 Video Conferencing
 Public Address System
 Intercom-Indoor & Outdoor
 Access Control
 CCTV Surveillance
 Networking (Switches, Routers, WiFi AP’s)
 GSM & VoIP Gateways and Appliances
PROFESSIONAL SERVICES
 Certified Asterisk Training
 Product Trainings (Sales & Technical)
 Service Level Agreements on Projects
 Managed Consultancy Services
SOLUTIONS&SERVICESPORTFOLIO

ICT SOLUTION & SERVICES PORTFOLIO
OPEN SOURCE IP TELEPHONY/ CALL CENTER SOLUTIONS
Our mission since inception, has been to transform the enterprise telecommunication
and its associated business model in this region by providing open,
upgradeable and creative telephony solutions that serve the customers’
business needs. Over the past 10+ years, we have gained and developed
in-house expertise to deliver and deploy Asterisk, an Open Source platform
based IP
Telephony, Call
Center, Call
Accounting and
IVR solutions that
are customized to
meet and exceed
the requirements
customers may
aspire for. Asterisk is free and an Open Source framework for building communications
applications and INTACT IP PBX Server is one such product that is fully designed &
developed using the power of Asterisk that turns an ordinary computer system into a
powerful communications server. Asterisk powers-up the IP PBX systems, IVRS, VoIP
gateways, conference servers and other custom solutions. Asterisk is being widely
adopted by both small and large organizations, call centers, carriers and government
agencies, worldwide.
Today, there are more than one million Asterisk-based communications systems in use,
in more than 170 countries. Asterisk is used by almost the entire Fortune 1000 list of
customers. Most often deployed by system integrators and developers, Asterisk can
become the basis for a complete business phone system, or used to enhance or extend
an existing system, or to bridge a gap between systems.
OPENSOURCEIPTELEPHONYSOLUTIONS

VIDEO CONFERENCING SOLUTIONS- VCS
Based on the Easy Collaboration
concept, the VC series has been
developed as a leading IP-based
conferencing solution designed
specifically for busy SMEs that need to
communicate clearly between remote
offices and with distant partners and
customers. Yealink’s unique VC
technology is easy to configure &
deploy and consumes minimal internet
bandwidth. Proposed VCS offers
multipoint video conferencing for up to eight participants through an embedded full
HD multipoint control unit (MCU). It also supports full HD dual stream to demonstrate
documents or videos, which significantly improves the conferencing experience
among the users. This VCS also supports bandwidth dynamic adaptive adjustment, and
a n 8% resistance packet loss.
Providing full-compatibility, VC series will extend your current conferencing environment
to include desktops using PCs, and/or video phones, plus the use of smart phones or PC
tablets located anywhere globally.
Above all the Yealink VC series involves no additional dedicated networks, licenses
and update costs.
VIDEOCONFERENCINGSOLUTION

YEALINK SIP IP PHONES
The Global TOP 2 SIP Phone Provider with more than 200 people in R&D along with 70
plus technology partners.
DVCOM represents Yealink in this region as a strategic Value Added Distributor of Yealink
End Points. DVCOM has the expertise in
designing IP Telephony Solution on Asterisk
Open Source platform to come up with
very unique solution proposition that cater
to our Partners/Customer’s primary
business needs thus enabling them to have
cost effective solutions, that, reduces their
communication cost drastically using
Yealink SIP IP Phones, which are non-
license dependent.
Yealink has designed SIP IP Phones for all levels within the organization
starting from Desktop common IP Phones, Senior Management to
Chairman level phones along with Cordless IP Phones for the staff
that needs to be available within the corporate environment
anywhere at all times.
YEALINKSIPIPPHONES

NETWORKING SOLUTIONS
We have expertise in providing robust
Network infrastructure solutions
managing your business successfully
strengthening your Network
Infrastructure with state-of-the-art network equipment’s such as Switches, Routers, WiFi
Network Access Points with ensured Service Level Agreements. We adopt the consulting
approach introducing the best practices with scalable solutions securing the customers
from the cost of investment perspectives. DVCOM is an exclusive distributor for DrayTek
in the region. DrayTek is a Taiwan based company with intrinsic research and
development activities to produce state-of-the-art networking products, such as
Routers, Switches, Access Points and Firewalls, which are distributed globally.
DVCOM has built expertise in providing various Networking solutions for our Customers
and Partners in the following domains:
 Data Center design and solution
 Network Structured Cabling for
Data, Voice and Video
 Design and build Network
Infrastructure using Switches and
Routers
 Network Access Control
DVCOM has secured alliances with the
world class companies to provide complete data center, structured cabling for the
data and voice, switches and routers and access control products and solutions. Our
consultants will ensure to study the customer site in order to scope, size and design the
solution architectural approach determining the fact to remain cost conscious with no
compromise on the solution deliverables. Relationship based on trust and transparency
NETWORKINGSOLUTIONS

has always been the reason for our customers to work with us and extend
the repeat business opportunities.
SERVERS AND STORAGE SOLUTIONS
Server & Storage infrastructure solution is one of our forte of expertise. We study, scope,
size, design, deliver and support the deployment with tight Service Level Agreement
ensuring high standards and quality of services. We
have resources and expertise in delivering Server and
Storage solution implementations that are customized
to meet business goals and growth. We carefully
design the server & storage Infrastructure based
solutions, which are specific to Voice business
applications keeping the future scalabilities into
utmost considerations. In addition, Brand
independence gives us an opportunity to deliver cost
effective and efficient solutions with associated
services.
INTERCOM SOLUTIONS
DVCOM is a Distributor of 2N to provide Audio/Video based Intercom Access Control
and IP Audio solutions in the region. 2N is one of the leading European company
engaged in the development and manufacturing of
products in the field of ICT and physical security.
2N IP intercoms are for communication and
emergency calls, IP public address systems and M2M
products reflect the latest trends in the area of
security. 2N is number one on the IP intercom market,
complying with the most stringent international
standards (ISO, TÜV, UL, CE) and their products are
compatible with third party systems (Onvif, Milestone, Cisco, Bosch, Avaya, Alcatel-
Lucent and many more).
SERVER,STORAGEANDINTERCOMSOLUTIONS

CCTV SURVEILLANCE SOLUTIONS
We have in-house expertise in providing CCTV Surveillance solutions that are business
specific and diversified in nature. DVCOM has secured a partnership alliance with
MileSight, a company that provides professionally high-tech enterprise range of
surveillance solutions, specializing in the design and manufacturing of best-in-class
megapixel network cameras with superior image quality, which is exceptionally flexible
and reliable for IP videos surveillance.
MileSight also provides wide range of multi megapixel IP networking cameras to meet
various application end environment. This range of professional IP Cameras are best fit
for Healthcare, Education, Banks and Corporate sector for the purpose of surveillance,
security and monitoring the activities that requires utmost attention at all times.
CCTVSURVEILLANCESOLUTIONS

PROFESSIONAL SERVICES
We strive to provide best of the professional services to our valued customers giving
them utmost support with right just-in-time approach to achieve the desired goals in
completing the assigned task on various projects and associated assignments.
We provide expert and specialized support and services on all the mentioned business
verticals to make the ICT and Software Project deployment successfully.
OPEN SOURCE ASTERISK TRAININGS
We also organize specialized Open Source trainings on Asterisk in the region. We are
also of the opinion that you gain maximum returns and values only when you harness
the full potential of technology and its deployment techniques to manage and support
the project implementations successfully. Training is one crucial aspects that gives
deeper understanding of the technology and skills to manage and support the projects
effectively.
We offer the following training courses to equip the technology partners/customers to
gain certifications from Digium Asterisk:
 Digium Asterisk Fast Start Training allows to you acquire dCAA
certification i.e. Digium Certified Asterisk Administrator
 Digium Asterisk Advance Training allows you to acquire dCAP
certification i.e. Digium Certified Asterisk Professional
PROFESSIONALSERVICES:OPENSOURCEASTERISKTRAININGS

SERVICE LEVEL AGREEMENTS
We do ICT infrastructure projects, which are strongly supported by our professionally
designed Service Level Agreement (SLA) to support the project deployment at customer
site successfully. There are
different level of SLAs that
are specifically designed to
support the project based
on its dynamics, size, and
criticality providing various
costing propositions. Our support program reflects on our service level delivery models
and commitments that binds our relationship with our customers ensuring them the
consistent support and customer satisfaction.
PROFESSIONALSERVICES:SERVICELEVELAGREEMENTS

MANAGED CONSULTANCY SERVICES
DVCOM’s experienced, certified & qualified skilled professionals have the enriched
expertise to deploy and manage ICT projects successfully. We offer specialized
consultancy services to streamline the customer’s requirements to manage their ICT
infrastructure effectively and efficiently.
Using our expertise, we are able to determine and suggest practices, strategies and
technologies that customers can use to manage and analyze their client’s interactions
with the goal of improving business relationships, assisting in customer retention and
driving business growth.
We also assist our customers and partners to scope, design, build dynamics of ICT
Projects to be delivered successfully.
PROFESSIONALSERVICES:MANAGEDRESOURCESDEPLOYMENT

ALLIANCES
PARTNERSHIP ALLIANCES

OUR CONTACT DETAILS
CONTACT US:
Board: +971 4 8873370
Fax: +971 4 88 73020
Email: sales@datavoiz.com
Address:
DVCOM Technology LLC, PO Box: 185981, Deira, Dubai, UAE
Website: www.datavoiz.com
Presence:
UAE||QATAR||OMAN||BAHRAIN||SAUDI||SUDAN||KUWAIT||BANGLADESH||INDIA

DVCOM-PROFILE-Ver-110216

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