Individual Capabilities and Levels

1. www.Derhak.com • 65 International Blvd., Suite #100, Toronto, ON M9W 6L9 • 416-675-7600
Individual Capability
Assessing Current Capability and Potential Growth
Level 5
Concept/Vision
Typically:
CEOs, Presidents
(very few people reach
this level)
• focused on creating and selling a vision of a shared future to stakeholders with diverse value
systems, and nurturing relationships between stakeholder groups where the differences cannot be
reconciled or compromised
• create alliances and nurture long term relationships that allow the organization to capitalize on
opportunities to create new markets and core business competencies
Level 4
Policies /
Modeling /
Mission
Typically:
Executive Directors,
CEOs, Presidents
• variables for connecting and modeling are both internal (staff, policies, procedures, budgets,
equipment, suppliers) and external (industry players, competitors, emerging markets, political,
environmental and social interest groups)
• how to translate a long term vision, concept or philosophy into an organizational model that will
ensure that short and long term objectives are achieved
Level 3
Trends /
System /
Linking
Typically:
Operations, Business
Managers, Director of
Sales/Marketing or
Development
• look for patterns and connections between ideas, functions and processes
• will try to identify underlying trends and emerging themes
• will look for commonality across the whole spectrum of the business, rather than dealing with
things in isolation
• would take into consideration how changes elsewhere in the business impact his/her area of
control and determine whether these present opportunities or risks that he/she needs to mitigate
against
Level 2
Process/
Service
Typically:
Sales, Account Reps,
Secretaries, Managers,
Conductors, Project
Coordinators
• gather information to fully appreciate the unique circumstances of the situation and requirements
of the client, asking questions to understand the spoken and unspoken needs of the situation or
client in order to sell a service or product to them that addressed their specific needs
• people working at this level within an organization are often the face of the organization to the
public and have a high concern for the image that they are projecting through the delivery of
services and the customer relationships they manage.
Level 1
Task/ Detail
Typically:
Scientists (Laboratory),
Musicians, Authors,
Data Entry, Data
Processing, Court
Reporters
• use an accumulation of previous experience or knowledge, and seek new data, information and
facts about a situation or problem in order to weigh up the choices available
• approach one issue at a time, understand it, resolve it in a systematic and logical manner, and
then move on to the next issue
---COMPLEXITY

2. www.Derhak.com • 65 International Blvd., Suite #100, Toronto, ON M9W 6L9 • 416-675-7600
Individual Capability
Assessing Current Capability and Potential Growth
---COMPLEXITY
Concept/
Vision
Policies /
Modeling /
Mission
Trends /
Systems/
Linking
Process /
Service
Task /
Detail
Age 20 30 40 50 60 65
Now
5 yrs
25 yrs