Social media summit presentation michele grassi

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RevistaBiz

Michele Grassi, General Director, Enel Energie și Enel Energie Muntenia

Empresariales

Digitalization in the energy field
Social Media Summit
March 1st - 2017

The bigger picture
2
#energy
#digital
#innovation

New Functionalities
Dedicated
Quote Builder Live Chat
Social Media
Integration
Mobile Responsive
Redesigned
FAQ Section
Web Shop
Integration
VAS Up Selling
Power outage
Signaling System

Enel in Social Media
dedicated Market
Customer Care team
for Facebook requests
Since March 2015,
a team of 5 people (1 per
day) has the main focus on
answering the messages
received via Facebook
We receive an average of 300
messages and comments per
month and more than 80% are
solved online
The Enel Romania
Facebook page is
rated as very
responsive
more than
37 k followers
active since 2011
one of the most
active brands in
the energy sector
Active also on

Smart homes
Smart cities
Virtual Reality
E-mobility
Next Steps
Digital electricians

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Social media summit presentation michele grassi

1. Digitalization in the energy field Social Media Summit March 1st - 2017

2. The bigger picture 2 #energy #digital #innovation

3. Unified Enel Beacon New www.enel.ro

4. New Functionalities Dedicated Quote Builder Live Chat Social Media Integration Mobile Responsive Redesigned FAQ Section Web Shop Integration VAS Up Selling Power outage Signaling System

5. MyEnel

6. Enel in Social Media dedicated Market Customer Care team for Facebook requests Since March 2015, a team of 5 people (1 per day) has the main focus on answering the messages received via Facebook We receive an average of 300 messages and comments per month and more than 80% are solved online The Enel Romania Facebook page is rated as very responsive more than 37 k followers active since 2011 one of the most active brands in the energy sector Active also on

7. Smart homes Smart cities Virtual Reality E-mobility Next Steps Digital electricians

8. Speaking of VR

9. Thank you!

Social media summit presentation michele grassi

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