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  1. 1. 2019 Copyright FOCUS International2019 Copyright FOCUS International THRIVE IN THE NEW NORMAL OF COMPLEX CHANGE From Discovery to Value Creation
  2. 2. 2019 Copyright FOCUS InternationalFor Internal Use OnlyAuthor: Reza Hagel Global Innovation Partner ECOSYSTEMS ORCHESTRATORS In times of exponential, disruptive change, we need Mindful Leaders. Regardless of who you are or what you do, you are living in and affected by unprecedented circumstances of exponential change and uncertainty. Not to mention new opportunities. This affects your everyday life. Our habits are becoming the biggest limitation. We need new skills, attitudes and ways of relating to change and uncertainty if we want to do well in the New Normal. As a leader or professional, we are not only called to cope in these circumstances but to thrive in it while helping others to thrive. Businesses are changing right before our eyes as the digital transformation takes place around the world. And yet many leaders, are in businesses risking extinction if they can’t adapt to this ever-changing environment. Change- agile leaders must be forward-thinkers who believe that the future is important above all else. They must be able to change quickly and fluctuate as the business world changes – sometimes on the daily. Walking the talk and leading by example. I want to share my five traits that leaders everywhere should strive to possess if they want their organizations to not just change but thrive in change. Let’s take a look at what will make the difference. Clear Purpose, COMMUNICATE AT ALL LEVELS Simply changing to be change isn’t a clear enough purpose, especially when leading a business. Humans are naturally resistant to change, and reason isn’t a large enough driving force. We need purpose to be able to make changes in any area of our lives. Leaders who have the ability to answer the question “why” are more apt to bring their businesses along. We’re not adding new technology just to say we have new technology. We are adding technology to remain competitive, create a more productive workforce and push us towards innovation. See what I did there? It’s all in answering WHAT BENEFITS YOU? Forward-Thinking Opportunists, CATCH THE DAY WHITE PLAN FOR THE NEXT STEP It can be tempting as a leader to get wrapped up in the day to day grind of running a business. You may even expect your trusted advisors or board of directors to make futuristic decisions for you. However, successful leaders are known to think ahead, always searching for opportunity. We should look beyond today, tomorrow and even next year. The easiest way to do this is to infuse opportunity within your day, every day. Ask questions but most importantly listen! Give your employees an open place to innovate and experiment. Praise those who succeed, even yourself. Praise those who fail and learn from the failure—these are the risk-takers your organization needs, but more on that in a moment. Organizations and leaders can’t settle for ordinary anymore.
  3. 3. 2019 Copyright FOCUS InternationalFor Internal Use OnlyAuthor: Reza Hagel Global Innovation Partner ECOSYSTEMS ORCHESTRATORS Fix it, BEFORE IT’S BROKEN We all know the saying, if it ain’t broke, don’t fix it. But what about if something is working, but not to its fullest potential? I’ve seen countless businesses with systems in place that work on the surface, but when you dig a little deeper you see that there are actually issues. As leaders not only fix what’s broken, seek out what isn’t quite right, even before knowing. During the digital transformation, there will be times when tough conversations will need to happen. As a leader, you will need to discuss problem areas with your team, make some tough decisions and drive your team towards collaboration. Things may break when new tech is implemented, or processes are altered. You should have an open-door policy of communication for concerns. This is the first step in being open and honest about what may be holding your business back. Risk-Takers and Experimenters, DARE TO EXPLORE Where would we be without the innovation of technology companies all over the world? Certainly not in this place of transformation. Take a second to think about how you handle opportunity that comes with risk. When faced with risk, do you ask why and move as far away as possible? Or do you ask why not and take the plunge? Both can be detrimental to your business unless viewed in the correct way. Facilitating leaders are risk-takers and experimenters who establish opportunity for experimentation and innovation. If you make moves to prepare for the risk, you can take the risk even when you expect to fail. Any innovator will tell you that out of failure comes success. Strive for Partnership, LOOK OURSIDE YOUR ECOSYSTEMS To be a leader during this time, you shouldn’t be all about what you can do on your own. As technology improves and processes become complex, it is going to take collaborations from all over your business to be successful. This means your entire business must be ready to partner in the ultimate goal. A Facilitating leader isn’t afraid of this partnership but embraces it head-on. This transformation will also allow businesses to streamline their processes such as marketing and sales across the board, making entire businesses well-oiled machines. These machines are built to innovate, a giant think tank of efficiency. But, without partnership and true collaboration, your competitiveness will suffer. When it comes down to it, change agility can be boiled down to three key goals including being committed to the customer, to have a strong focus on continuous improvement and the desire to inspire teams during massive change. Possessing these five traits is no easy feat. It will take work—hard work—to truly implement a change. But the Facilitating leaders that master these traits will be head and shoulders above the competition. Wouldn’t you rather be lead by someone who can take your company into the future? I know I would.
  4. 4. 2019 Copyright FOCUS InternationalFor Internal Use OnlyAuthor: Reza Hagel Global Innovation Partner ECOSYSTEMS ORCHESTRATORS BOSS LEADER FACILITATOR Drive employees Coach employees Advice employees Depends on Authority Depend on Goodwill Depend on Emotions Inspire Fear Generate Enthusiasm Build Empathy Say I Say We Say You Blame Fix Empower Know how it is done Show how it is done Inspire how it should be Use people Develop people Motivate people Take credit (Yourself) Give credit (Individual) Share credit (Team) Commands Asks Listens Says “Go” Says “Let’s Go” Says “Tell me when you arrive” CREATED BY REZA HAGEL Gi Partner Chief Innovation Officer And Group Facilitator
  5. 5. • DISCOVERY • RELIABILITY • SUSTAINABILITY • PREDICTABILITY • CURIOSITY • ADAPTABILITY • AGILITY • CREATIVITY Who is best qualified to lead? 2019 Copyright FOCUS International Developed by Reza Hagel Value creation From Discovery to Value Creation The challenge faced by leading organizations in 2019 is identifying the right leadership skills set, combining creative intuitive rational and analytical thinking.

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