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How to Grow Your Sales Pipeline
While Increasing Conversions
Michael Hanna
President
Hanna Strategy Group
Host: Amanda Nelson
Director of Marketing
RingLead
Donato Diorio
CEO
RingLead
Channa Heng
Sales Consultant
Yesware
Agenda
•  Amanda Nelson - Introduction
•  Michael Hanna
1.  The Problem
2.  Pipeline Pests
3.  Pipeline Pesticides
4.  Pipeline Development Practices
•  Donato Diorio - RingLead Capture Demo
•  Channa Heng - Yesware Demo
•  Q&A
The Problem
Problem: This crop is infected with pests.
•  Lower production volume
•  Higher cost of production
•  Poor quality output
•  Lower market value
Solution:
•  Increase land size?
•  Kill the pests?
Pipeline Pests
Problem: This pipeline is infected with pests.
•  Lower volume of qualified leads
•  Higher cost per qualified lead
•  Poor conversation rates
•  Frustrated sales rep
Pipeline Pest #1
Ambiguous qualification criteria with discrete tracking.
•  Low sales acceptance rate
•  Poor feedback loop, therefore no
continuous improvement
•  Frustrated BDR
•  Frustrated Field Sales
•  Frustrated Marketing Team
Pipeline Pesticide #1
Ambiguous qualification criteria with discrete tracking.
•  High Sales Acceptance Rate
•  Clarity
•  Continuous Improvement
Graded qualification criteria with weighted
tracking.
Pipeline Pesticide #1
Score: 0 1 2 3 4
Budget:
Has	
  no	
  budget	
  and	
  
does	
  not	
  know	
  if	
  
any	
  can	
  be	
  created
Has	
  no	
  current	
  
budget,	
  but	
  	
  may	
  
create	
  budget	
  by	
  
jus9fying	
  the	
  cost
Has	
  some	
  budget,	
  
but	
  may	
  not	
  be	
  
sufficient	
  for	
  our	
  
solu9on
Has	
  a	
  dedicated	
  
budget	
  for	
  several	
  
items	
  that	
  may	
  
include	
  a	
  solu9on	
  
like	
  ours
Has	
  a	
  dedicated	
  
budget	
  specifically	
  
for	
  our	
  a	
  solu9on	
  
like	
  ours
Authority:
Has	
  no	
  authority	
  
and	
  has	
  no	
  direct	
  
access	
  to	
  decision	
  
makers
Has	
  no	
  authority,	
  
but	
  has	
  direct	
  
access	
  to	
  a	
  decision	
  
maker
Has	
  influence	
  and	
  
has	
  direct	
  access	
  to	
  
a	
  decision	
  maker
Is	
  one	
  of	
  several	
  
decision	
  makers
Has	
  complete	
  
authority	
  as	
  the	
  
sole	
  decision	
  
maker
Need:
Has	
  no	
  need	
  for	
  
our	
  solu9ons
May	
  benefit	
  from	
  
our	
  solu9ons,	
  but	
  
requires	
  educa9on
Sees	
  benefit	
  in	
  our	
  
solu9ons	
  and	
  
wants	
  to	
  learn	
  
more
Has	
  no	
  defined	
  
project,	
  but	
  
recognizes	
  a	
  need	
  
for	
  our	
  solu9ons
Has	
  a	
  defined	
  
project	
  that	
  
requires	
  our	
  
solu9ons
Timeframe:
Has	
  no	
  9meframe	
  
defined
Has	
  no	
  defined	
  
9meline,	
  but	
  a	
  
general	
  sense	
  of	
  
urgency
Has	
  a	
  defined	
  
project	
  with	
  a	
  
specific	
  9meline	
  
within	
  9-­‐18	
  months
Has	
  a	
  defined	
  
project	
  with	
  a	
  
specific	
  9meline	
  
within	
  6	
  6	
  –	
  9	
  
months
Has	
  a	
  defined	
  
project	
  with	
  a	
  
specific	
  9meline	
  
within	
  6	
  months
Qualified Lead =Total Qualification Score of 8 or more
Pipeline Pest #2
Large generic lists.
•  High volume with low conversion is
than low volume with low conversion
because it wastes selling time in the
field.
•  Lots of inaccurate data. ISR’s
become manual data cleansers
rather than pipeline builders.
•  Leads become stale over time.
Pipeline Pesticide #2
Large generic lists.
•  Leads are caught while they’re hot.
•  Higher conversion rates.
•  The optimal rate of lead creation equals
the rate of lead consumption.
•  Do you know your lead consumption
rate?
Highly targeted leads, dripped steadily
into the database.
Pipeline Pest #3
Extensive manual research (enterprise accounts).
•  Low volume
•  High risk
•  High reward
Pipeline Pesticide #3
Extensive manual research (enterprise accounts).
•  An enterprise account is its own territory
•  Known targets
•  More talk-time -> high volume
•  Intelligent, value-added opening
conversations -> high conversion
Automated, auto-updated, intelligence
and context.
Pipeline Development Practices
Random	
   Targeted	
   Mapped	
  
One-­‐Time	
   Frequent	
   Real-­‐Time	
  
Bulk	
   Segmented	
   Individualized	
  
Blind	
  
Manually	
  
Researched	
  
Automa9cally	
  
Researched	
  
High Volume
Low Conversion
Low Volume
High Conversion
High Volume
High Conversion
Doesn’t Work! Doesn’t Scale! Doesn’t hurt anymore!
Q & A
Michael Hanna
@michael_hanna
michael@hannastrategy.com
Donato Diorio
@idonato
dd@ringlead.com
Channa Heng
@ChannaHeng
cheng@yesware.com

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How to Grow Your Sales Pipeline While Increasing Conversions

  • 1. How to Grow Your Sales Pipeline While Increasing Conversions Michael Hanna President Hanna Strategy Group Host: Amanda Nelson Director of Marketing RingLead Donato Diorio CEO RingLead Channa Heng Sales Consultant Yesware
  • 2. Agenda •  Amanda Nelson - Introduction •  Michael Hanna 1.  The Problem 2.  Pipeline Pests 3.  Pipeline Pesticides 4.  Pipeline Development Practices •  Donato Diorio - RingLead Capture Demo •  Channa Heng - Yesware Demo •  Q&A
  • 3. The Problem Problem: This crop is infected with pests. •  Lower production volume •  Higher cost of production •  Poor quality output •  Lower market value Solution: •  Increase land size? •  Kill the pests?
  • 4. Pipeline Pests Problem: This pipeline is infected with pests. •  Lower volume of qualified leads •  Higher cost per qualified lead •  Poor conversation rates •  Frustrated sales rep
  • 5. Pipeline Pest #1 Ambiguous qualification criteria with discrete tracking. •  Low sales acceptance rate •  Poor feedback loop, therefore no continuous improvement •  Frustrated BDR •  Frustrated Field Sales •  Frustrated Marketing Team
  • 6. Pipeline Pesticide #1 Ambiguous qualification criteria with discrete tracking. •  High Sales Acceptance Rate •  Clarity •  Continuous Improvement Graded qualification criteria with weighted tracking.
  • 7. Pipeline Pesticide #1 Score: 0 1 2 3 4 Budget: Has  no  budget  and   does  not  know  if   any  can  be  created Has  no  current   budget,  but    may   create  budget  by   jus9fying  the  cost Has  some  budget,   but  may  not  be   sufficient  for  our   solu9on Has  a  dedicated   budget  for  several   items  that  may   include  a  solu9on   like  ours Has  a  dedicated   budget  specifically   for  our  a  solu9on   like  ours Authority: Has  no  authority   and  has  no  direct   access  to  decision   makers Has  no  authority,   but  has  direct   access  to  a  decision   maker Has  influence  and   has  direct  access  to   a  decision  maker Is  one  of  several   decision  makers Has  complete   authority  as  the   sole  decision   maker Need: Has  no  need  for   our  solu9ons May  benefit  from   our  solu9ons,  but   requires  educa9on Sees  benefit  in  our   solu9ons  and   wants  to  learn   more Has  no  defined   project,  but   recognizes  a  need   for  our  solu9ons Has  a  defined   project  that   requires  our   solu9ons Timeframe: Has  no  9meframe   defined Has  no  defined   9meline,  but  a   general  sense  of   urgency Has  a  defined   project  with  a   specific  9meline   within  9-­‐18  months Has  a  defined   project  with  a   specific  9meline   within  6  6  –  9   months Has  a  defined   project  with  a   specific  9meline   within  6  months Qualified Lead =Total Qualification Score of 8 or more
  • 8. Pipeline Pest #2 Large generic lists. •  High volume with low conversion is than low volume with low conversion because it wastes selling time in the field. •  Lots of inaccurate data. ISR’s become manual data cleansers rather than pipeline builders. •  Leads become stale over time.
  • 9. Pipeline Pesticide #2 Large generic lists. •  Leads are caught while they’re hot. •  Higher conversion rates. •  The optimal rate of lead creation equals the rate of lead consumption. •  Do you know your lead consumption rate? Highly targeted leads, dripped steadily into the database.
  • 10. Pipeline Pest #3 Extensive manual research (enterprise accounts). •  Low volume •  High risk •  High reward
  • 11. Pipeline Pesticide #3 Extensive manual research (enterprise accounts). •  An enterprise account is its own territory •  Known targets •  More talk-time -> high volume •  Intelligent, value-added opening conversations -> high conversion Automated, auto-updated, intelligence and context.
  • 12. Pipeline Development Practices Random   Targeted   Mapped   One-­‐Time   Frequent   Real-­‐Time   Bulk   Segmented   Individualized   Blind   Manually   Researched   Automa9cally   Researched   High Volume Low Conversion Low Volume High Conversion High Volume High Conversion Doesn’t Work! Doesn’t Scale! Doesn’t hurt anymore!
  • 13.
  • 14.
  • 15. Q & A Michael Hanna @michael_hanna michael@hannastrategy.com Donato Diorio @idonato dd@ringlead.com Channa Heng @ChannaHeng cheng@yesware.com