1. RITESH AGGARWAL
Email: ritesh2011@yahoo.com
Mobile: 9999413885
PROFESSIONAL PROFILE
About 16+ years of experience spanning Business line management to program, project, PMO, product, vendor
and team management. A diverse background in technical and managerial areas with technical experience in the
Banking application development, customization, configuration and support.
Presently, leading a complete business line. Handling business development, delivery and competence build-up.
Have been involved in managing various e-Governance projects.
PMP Certified.
ACADEMIC QUALIFICATION
MMS (Master in Management Studies) in Systems from Lala Lajpatrai Institute of Management, Mumbai
University in year 2000, after completing commerce (Honours) graduation from Delhi University in the year 1998.
SKILL SET
MANAGEMENT: Business Line Management, Program planning, financial controls,
Remote Team Management, Risk Assessment & Reporting, Matrix
Management, Stakeholder Management, Vendor Management.
OPERATING SYSTEM: Windows 7, 8.1, 10, UNIX, LINUX, MS DOS
LANGUAGES: C, C++, Product based Scripting, SQL, MySQL.
APPLICATION: Finacle
TOOLS: MS Project, MS Office, MS Visio, MS SharePoint, HP Open View.
TECHNOLOGY: Microsoft technology, Web Apps Development
PROFESSIONAL EXPERIENCE
M/S HP Enterprise India Pvt. Ltd Oct’2011 till present
M/S HP GDIC Ltd. Feb’2005 to Sep’ 2011
M/S BBSSL Pvt. Ltd April'2004 to Feb’2005
M/S STG International Ltd. April'2003 to Mar'2004
M/S Bank of Punjab Ltd. Sep’2000 to Mar’2003
PROJECTS SUMMARY (Key Projects)
• Managed the implementation, development and support of NIVARAN Project, a key e-Governance project of
Ministry of Indian Railways.
• Managed the implementation, development and support of Retiring Room application for hourly based
booking through internet and terminal for Indian Railways.
• Project Manager for COMS (Complaint Management System) application development and support in Hindi
and English languages in Web and Android/IOS/Windows Mobile platform for Ministry of Indian Railways.
• Provided the support and management for the installation of EDW (Enterprise Data Warehousing) setup in
Center for Railways Information System.
• Involved in preparing the SOW, effort estimation and resource planning for Skill Development Initiative Portal
Augmentation Project for Ministry of Labor, Govt. of India.

2. • Managed the delivery of support, customization and integration of Finacle Application in Bank of India
Project.
• Led the team of SME’s for the migration of Finacle application in various banks all over India.
WORK EXPERIENCE
1. Project/Program Manager, HP Enterprise India Pvt. Ltd., Gurgaon, Oct 2011 to Present
a) NIVARAN application portal implementation for the grievances of the internal employees of Railways for
CRIS, Jun 2016 – July 2016.
Description:
Managed virtual teams (15+ resources), and driving project objectives by mentoring, motivating, and
encouraging team to surpass defined Project goals. Applied End-2-End project management skills,
comprising varied technology (open source & proprietary) and custom development projects in fast pace
and dynamic environments. The project was required to be completed in a very tight schedule.
Exhibited technical, analytical, organizational, and communication skills, for effective interaction with
third party (vendors)/stakeholders and all levels of management. Manifested various project management
methodologies with product development, infrastructure support and data migration projects.
Defined the strategy for Risk management, developed the processes and devised the proper mitigation
methodology. Also, established the control mechanism and defined the release strategy. Tracked,
monitored, reported status to management, quality assurance, performance management.
Role: Program Manager
Client: Center for Railways Information System (CRIS)
b) Complaint Management System (COMS) project implementation for Web and Android Mobile apps for
CRIS, New Delhi, Jan 2015 – April 2015.
Description:
Was Responsible for the project management throughout the entire project lifecycle, including project
initiation/proposals, project delivery, business liaison / stakeholder management / vendor management,
post implementation review and project close out / handover.
Established project requirements for Web based and Mobile apps and ensured compliance to all
timeframes and prepared appropriate presentations for the stakeholders. Prepared plans in accordance
with the staff and implemented all the projects for processes.
Developed the necessary project goals and ensured achievement of all the deliverables. Administered the
project resources and scheduled work within timeframe. Maintained track of the project deliverables and
ensured optimal utilization of all tools.
Managed the virtual teams and drove the project by having weekly status calls from all the resources to
track the project deliverables. Managed the vendor for Mobile apps implementation by tracking the daily
status activities. Single point of contact for all communications between the customer, Vendor and HP.
Ensured effective quality control processes are in place to monitor deliverables produced and maintained
the customer relationships.
Responsible for identifying, analyzing, measuring and managing project risks. Applied various Project
Management Methodologies for validating functional requirements, scope, responsibilities, timescales,
budget and resources.
Role: Project Management
Client: Center for Railways Information System (CRIS)

3. c) CRIS (Centre for Railway Information Systems) Portal Implementation and Support Project, New Delhi,
Oct 2011 till date.
Description:
Managing the delivery of IR Portal Support Applications like Retiring Room, Cloak Room, Complaint
Management System and 36 Zonal Websites and also managing the 24x7 Helpdesk Support for the
Portal Applications.
Ensuring the appropriate metrics, resource planning and project management methodologies are applied
to drive success. Ensuring overall operational efficiency, identifying improvement and managing risks.
Tracking team member performance against schedule and targets, providing feedback, resolving issues,
and coordinating changes to enhance project performance.
Establishing control mechanism and defining release strategy as part of change management process.
Leverage technical, business and financial acumen to communicate effectively with client executives and
their respective teams.
Role: Project Manager
Client: Center for Railways Information System (CRIS)
d) DGET (Directorate General of Employment and Training) Skill Development Initiative Portal
Augmentation Project, New Delhi, June 2013 to Dec 2013.
Description:
Prepared the Proposal document for DGET, SDI Portal Augmentation Project. Created the effort
estimation plan for all the deliverables of the project.
Prepared the Project management plan for the project. Ensured the appropriate matrix and resource
planning for the project.
Role: Project Manager
Client: DGET
2. Delivery Lead-Application, HP-GDIC Ltd, Mumbai, Feb 2005 to Sept 2011
Description:
Was responsible for all Finacle, (the most widely used banking software) activities, deliverables, sanity
checks ,analysis of interest failures, monitoring escalated calls, techno-online lodging (Infosys call
lodging form) and solving issues reported within and across projects.
Was Successful in meeting and exceeding Application support SLA objectives (resources, schedule, cost,
quality). Ensured and played an active role in organization initiatives. Provided technical leadership to
the team.
Executed and delivered projects as per customer expectation. Applied Best Practices, knowledge
management, FAQs, Training, e-Room or Share Point Portals for Application Support (Finacle).
Role: Delivery Lead
Client: Bank of India
3. Project Leader, BBSSL Pvt. Ltd, Bangalore, April 2004 to Feb 2005
Description:
Was responsible to deal with High-end calls at Global Helpdesk for domestic as well as International
banks. Also, wrote Product based scripts for various banks as per the requirements.
Role: Project Leader
Client: Development Credit Bank Ltd, Mumbai
4. Project Leader, STG International Ltd., April 2003 to March 2004
Description:
As a Project leader, responsible for various Migration and post migration related activities of Finacle
application for PNB, UBI and other banks. Also provided support services to these banks.
Role: Project Leader
Client: PNB, UBI

4. 5. Executive – IT, Bank of Punjab Ltd., Gurgaon, Sep 2000 to March 2003.
Description:
As an executive of the bank, provided helpdesk support, trade finance support, application support and
database support to the branches of Bank of Punjab Ltd.
Also, created the product based scripts for Finacle software and implemented it for the modifications in
various modules of banking functionalities.
Role: Executive-IT
Client: Bank of Punjab Ltd.
CERTIFICATION
• PMP Certification by Project Management Institute (PMI) in July 2013.
• ITIL Foundation Certification in September 2015.