1. Personal Details
Name: Robert David Charles Kirby MBCS
Home Tel: 01293 516105
Mobile: 07967 656823
Full UK (EU) Driving Licence
CRB Enhanced Checked
Career Objective
A challenging position in IT with a progressive company that utilizes innovative technologies to manage
projects and initiatives
Employment History
Oct 2012 – July 2015
Kirbynet Ltd (Microsoft Partner) - Director
Have started my own company and had a contract in August 2013 for Waitrose HQ – Windows 7
migration but the client decided to cut the contract short. Since then have been involved in migration
work for Sussex NHS Partnership with onsite audit of all IT equipment to enable them to make a
decision on Windows 7.
Also have now been working at Holy Trinity School Crawley since October 2013, as an IT Technician
helping them out onsite. The main tasks have been so far to help then out rebuilding laptops and dealing
with HP to get them repaired and given back to teachers. Replacing toners on printers doing a cabling
audit, provisioning Office 365 for student mail and also doing a bit of onsite support and helping them
out technically. Have also been helping them re-route printers via a script in the group policy and have
had two extensions to the contract since October 2013. Also have helped them build up a good working
relationship with HP. Also had to do some procurement ordering for replacement HP parts. The job
mainly focussed around all-round IT support. This contract was extended three times.
I have also done some work for Department of Business and Innovation with Hays Talent Solutions
doing a Windows 7 Rollout. This contract was extended once.
Last Summer, was working in the private sector for company which has a contract with Schools in
Sussex and been doing all round 1st
Line IT support for them mainly doing 1st
line support and working
on IT projects during the summer break. This contract also has been extended once.
From last October 2014 to March 2015 for CRI (Crime Reductions Initiatives) as an IT Helpdesk
Technician and have been involved in the Gateshead project and bringing down service desk incidents
to a manageable level. When I started at CRI is was a very busy time and had helped them bring the
sevice desk to a manageable state. As they were involved in a migration from Windows 7 to Windows
8.1. Also had to support applications including the new Microsoft Office suite 2013 including new
Windows 8.1 laptops and PC’s and tablets. This was a very busy time for them and got offered a perm
role and had numerous contract extensions as the project went on.
Presently been working for Lloyds Banking Group with recommissioning of equipment within branch.
2005 – Oct 2012 – Role made redundant due to Company restructure
Civica UK Ltd (Previously Comino Connect)
Infrastructure Support Analyst
Responsible for providing a high level technical support to Hosted Customers across various Microsoft
Technologies and administration of web servers and hosted platforms.
• Increased responsibility to watch over Civica’s Dorking Datacentre.
• Administrated Microsoft Servers for Hosted Customers
• Managed the day to day running of Backups
• Audited Data Centre Servers.
• Set-up IP Monitor Alerts for new server to alert on disk space, memory usage ,processor usage and LAN
Card usage
• Set up Thin Clients for Hosted Customers to use with hosted infrastructure and Hosted Server

2. applications
• Made sure the Hosted Support operation as Dorking Data Centre was running smoothly
• Involved with rollout of 3 Virtual Environments for Charitable Customers also documented existing
servers for smooth transition to Manchester data centre
• Worked to SLA’s for timely response to customers problems
• Worked with Iron Mountain to provide offsite backup service for Hosted Customers
• Liaised with HP to get faulty parts replaced quickly and effectively to ensure timely response
• Loaded application software to customers satisfaction
• NHS Hosted Server Experience
• Worked closely with Technical Team Leader and Technical Manager to ensure a smooth operation.
• Written technical documentation for migration to hosted servers
Technical Skills:
• Administrated Customer Hosted Platforms
• Microsoft Windows NT Server 4.0, 2000,2003,2008 & 2012
• Microsoft Windows - 95, 98, NT 4.0,2000,XP,Vista,2007 & 8,8,1
• Microsoft Office Standard & Professional - 95, 97, 2000, XP,2003,97 & 2011
• Microsoft Proxy Server 2.0, ISA Server & Internet Information Server 4.5,6,7
• Microsoft SQL Server Administration including versions 7.0, 2000,2005
• Apple IMac OS X, IPhone 6.0 (IOS 8.3) and IPad 4.0 (IOS 8.3)
• Microsoft Outlook 2000, 97, 98, 2003, XP 2011
• Citrix 7.0, 8.0 XP Metaframe & XenApp
• Symantec, Veritas Backup Exec
• Microsoft Exchange 5.5,2000,2003,2007
• Administrated Microsoft Active Directory, DNS & DHCP
• VMWare Administration exposure
• Bluecoat Proxy Server
• HP-Compaq Proliant Servers
• IP Monitor Pro-active monitoring
• Websense
• Brixx Administration
• Kypera Client Installation
1999-2005 Heritage Lottery Fund IT Support Officer
1997-1999 Epsom Healthcare NHS Trust Network support Officer
1994-1997 Epsom Healthcare NHS Trust Network Technician
1993-1994 Epsom Healthcare NHS Trust Data Entry Clark
1993-1993 Bytes Computer Supplies Workshop Assistant
Education & Qualifications
1995 - 1997 Nescot College
Reigate Road, Ewell, Surrey
BTEC Higher National
Diploma in Engineering (Computer
Automation & Networking)
1991 - 1995 Guildford College
Stoke Park, Guildford, Surrey
BTEC First Diploma in
Engineering
BTEC National Diploma in
Computer Studies
1987 - 1991 Howard of Effingham
Lower Road, Effingham, Surrey
GCSE’s
July 91 - 8 passes

3. Professional Qualifications
2004 Member, British Computer Society
2000 Microsoft Certified Professional
2001 Microsoft Certified Systems Engineer (NT4)
Profession Training
1998 BT Meridian Basic Administration
1998 Datapulse CTI Call Management
1998 Datapulse CTI Advance Call Management
1998 Datapulse CTI Station Manager Administration
1998 NHS Executive - TCP/IP Training
1998 BT Meridian 1 Mail 9 Administration
1999 Microsoft Core Technologies
1999 Microsoft SQL Server 7.0
2000 Microsoft TCP/IP
2000 Microsoft Windows NT Server 4.0 in the Enterprise
2001 Hackers Insight Course
2001 Microsoft Internet Information Server 4.0
2001 Sidewinder Firewall 5.1 Administration Course
2001 Hands on Windows 2000
2002 Deploying and Managing Windows 2000
2004 Intel LANDesk Version 8 Training
2005 Hands on Windows Server 2003
2009 Bluecoat Proxy Server Course – DNS Arrow
2009 Mimecast Training
2011 Civica’s Customer First Training Course
2012 Finding and getting a job
2013 Thrive Online
Hobbies
• Research in IT to keep abreast of latest technologies
• Swimming
• Cycling