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Lieto, Robert - Resume

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Lieto, Robert - Resume

  1. 1. Robert Lieto 3827 Prospect Ave. APT #C • Culver City, CA 90232 • 734.770.9297 • A senior-level Delivery Specialist with over 8 years of experience providing IT consulting services to various enterprises around the globe. Administered and architected at environments from small to large. Functional expertise spans SAN administration, implementation, design and troubleshooting for EMC's most popular storage platforms and data protection solutions, with special emphasis on VMAX and VPLEX performance analysis. Possesses more than four years of specialized experience in mass block-level data migrations, and extended on-site residencies. Understanding of SAN infrastructure complemented with VMware, Windows, and Linux host to storage administration. Consistently added to projects with unfamiliar technologies in use, demonstrating a strong ability to adapt to each client’s unique business requirements while thriving both in a team atmosphere where duties need to be shared and delegated as well as meeting tight deadlines when working independently. TECHNICAL SKILLS SUMMARY NETWORK SYSTEMS & TECHNOLOGIES XtremIO, VPLEX, Symmetrix VMAX/DMX, Cisco, Brocade, VNX/CLARiiON, RecoverPoint METHODOLOGIES & STANDARDS SRDF, Time Finder, SnapView, MirrorView, Open Replicator, SANcopy, Open Migrator OS', UTILITIES & VIRTUALIZATION SymCLI, PowerPath/PPME, Unisphere, VMware, Windows/Linux LANGUAGES & DEVELOPMENT TOOLS WordPress, Visual Basic COMMERCIAL SOFTWARE Microsoft Office, Remedy IT Service Management EXPERIENCE EMC Corporation | August 2008 – November 2015 Sr Delivery Specialist, 2012-2015 Selected Projects (promoted to Senior Delivery Specialist in 2013):  Two month escalation project for a client in Baltimore in need of a VPLEX resource to troubleshoot ongoing performance issues ▫ Completed in-depth performance analysis of 9 VPLEX arrays including UNIX/WIN host analysis and Cisco checks ▫ Worked with client to create strategy to balance out VPLEXs and alleviate CPU pressure due to front end over-utilization  Specifically requested for a 2nd residency by a client in San Diego, initially covering RecoverPoint, VMAX, and VPLEX; with the eventual addition of XtremIO, VMware and Isilon ▫ Documented Best Practices, Knowledge Transfer type activities with primary tasking including Run Book/Operational Guide creation as well as discovery and documentation of a soon-to-be decommissioned data center ▫ Created performance baseline on VPLEX, RecoverPoint, VMAX, XtremIO, and Cisco products while performing day-to-day storage administration operations  Very dynamic client in Silicon Valley with high expectations while on a tight schedule to implement SRM over a SRDF/A network spanning multiple countries. The bulk of the project consisted of SRDF configuration tasks along with VMAX performance analysis ▫ Assisted with implementing a newly architected SRDF environment including two source arrays to one target and a fully automated SRM configuration between three data centers located around the globe  Replaced the Senior Systems Admin at a government client to perform daily operations, administer the various EMC products, and help migrate 65 servers from a CX4-960 to a VMAX 20K using VPLEX and PPME. ▫ Balanced the competing workload on primary VMAX after a disk upgrade crippled overall array performance to 300+ms latency ▫ Performed in-place and online Cisco 9509 to 9513 SAN migration/upgrade without any servers losing access to their disks and only running on a single-path for under 2 hours
  2. 2. ROBERT LIETO Implementation Delivery Engineer, 2009-2011  Acted as technical liaison between another government's client storage team and EMC in order to reduce the number of service request tickets and maintain operational satisfaction to all internal storage business units ▫ Architected DMX4 to VMAX SAN/data migration using OR, OM and PPME that included two data centers, SRDF, 1000+ servers and multiple agencies/server teams to coordinate change windows with during a condensed timeline Implementation Specialist, 2008-2009  Expedited project with large and demanding automaker requiring overseas travel with only two days’ prior notice ▫ Worked under significant time constraints to copy data to a CLARiiON using Open Replicator at multiple remote sites to be promptly shipped back to headquarters in the US Summer Intern, May-September 2007  Created databases using Microsoft Access to assist professional services with resource management  Automated methods of parsing configuration files, file transfer, and file synchronization CERTIFICATIONS  VPLEX S.P.E.E.D. Guru  Symmetrix S.P.E.E.D. Guru  SAN Specialist (EMCIE) & Expert (EMCIEe)  CLARiiON Specialist (EMCIE)  EMC Technology Foundations (EMCPA)  ITIL Certification EDUCATION  University of Michigan, Ann Arbor, MI | BS, 2004-2008

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