1. RO B E RT O FE R R E T T I
1500 Mayruth Dr., Apt 13 (919) 491-3115
Durham, NC 27713 r.d.ferretti@gmail.com
Innovative IT professional with a proven track record of building, troubleshooting and repairing computers, along
with extensive experience in customer service. Exceptional at identifying and determining what needs to be done
and providing the expertise, skills and know-how necessary to achieve desired results.
Areas Of Expertise
 Troubleshooting
 Hardware Configuration
 Operating System and Software
Installation
 Remote Access Assistance
 LAN/WAN Certified
 Network Setup and
Maintenance
 Software Development
 Database Creation and
Management
Professional Experience
Sales Associate - Electronics 2015 - Present
SEARS
Durham, NC
 Identify customers needs and preferences and suggest appropriate merchandise.
 Recommend additional accessories and/or extended warranties based on consultations with
customers.
 Place special orders for out of stock items.
 Ensure customer satisfaction at every stage of sale.
Sales Associate - Plumbing 2010 - 2015
HOME DEPOT
Durham, NC
Fuquay – Varina, NC
 Responded to all customer queries with accuracy and courtesy.
 Assisted when needed in different departments, including but not limited to tool rentals, appliances,
key cutting, credit card promotions, and displays.
 Fostered and maintained excellent customer relations.
Floor Manager 2005 - 2010
CASCINA ITALIAN RESTAURANT
New York, NY
 Assigned tasks and oversaw the direction of employees to ensure compliance with food safety
procedures and quality control guidelines.
 Recruited, hired, and motivated staff.
 Trained staff on use of Point of Sale software.
Computer Technician 2000 - 2004
Petrini S.P.A.
Rome, Italy
 Built customized computers to customer's specifications.
 Installed and configured operating systems, software and peripherals
 Repaired computers, monitors, printers, photo copiers and fax machines.
 Designed custom databases and software.
 Provided network solutions and installations with teaching and training when requested.
 Used remote assistance to perform diagnostics and troubleshoot issues.

2. Technical Manager 1990 - 2000
PCX WHOLESALES LTD
Sydney, Australia
 Assembled and tested computers with new release motherboards and CPUs.
 Installed and configured operating system.
 Provided customer support and training.
 Resolved conflicts and issues with new peripherals.
 Provided on-site computer support with network installations and setup.
 Controlled inventory and ordered needed components.
 Provided remote assistance and repairs.
 Trained new staff in assembly and testing procedures.
Technician 1981 - 1989
FIVE DOCK TV REPAIR
Sydney, Australia
 Repaired televisions, stereos, fax machines, photocopiers, Apple IIe, etc.
 Performed test analysis and reporting.
 Provided pickup and delivery for customers as well as on-site repairs.
 Adhered to the protocols set by the manufacturer with respect to
operating and repairing items.
Education & Professional Development
ELECTRONIC TECHNICIAN, TAFE NSW, SYDNEY, AUSTRALIA
LAN/WAN CERTIFIED
LANGUAGES: ENGLISH, ITALIAN, SPANISH