1. 1
R.L. MICHAEL MONTGOMERY II
350 N. Ervay St ~ Dallas, Texas 75201
(214) 725-9579 mMontgomery@Hybridge.us
BU SIN E SS & IN F O R M A T IO N TE C H N O L O G Y PR O F E SSIO N A L
Technical Business Analyst ~ Jr. Solutions Architect ~ Cloud Admin ~ PgM / PM
Innovative and highly adaptable information technology professional with a broad range of
technical and business management skills. Exceptional communicator with a consultative sales
style, insightful cross-functional leadership, and a keen client needs assessment aptitude. Strategic
problem-solver who envisions smart solutions and executes with urgency across all levels of the
organization. Administration experience or training that includes the configuration and
optimization of Windows, Linux, Citrix, VMware, SharePoint and AWS environments.
Outstanding relationship management skills that includes communication with worldwide
organizational staff, clients, as well as third-party vendors. Inventive tactician dedicated to
continuous expansion of responsibilities within technical environments. Seeking a collaborative,
team-oriented environment, with a healthy cross-pollination of knowledge between roles.
Experience includes:
♦ Amazon Web Services
(AWS)
♦ High Availability
Architecture
♦ Process Improvement
♦ Business Analysis
♦ Project Management
♦ SharePoint
♦ Auto Scaling
♦ Cloud Computing
♦ ITIL Methodology
♦ VMware
♦ Strategic Planning
♦ Load Balancing
♦ Template & Image
Provisioning
♦ Disaster Recovery
♦ Workflow Optimization
♦ Fault Tolerance
♦ Network Security
♦ Budgeting, Management
♦ Citrix
♦ Account Acquisition &
Retention
♦ Staff Development &
Management
♦ Root Cause Analysts and
Resolution
♦ Presentations &
Negotiations
♦ Chance & Risk
Management
♦ Operating Procedures
♦ Start-ups
♦ Client Relations
PR O F E S S I O N A L EX P E R I E N C E
EZ Energy (Hybridge), Dallas, Texas 2014-Present
Owner / Consultant
• IT Services, Business Process Improvement and Development management consulting for business owners
throughout numerous industries; medical, utility, oil & gas, entertainment, etc.
• Consultant and Financial Liaison working seamlessly across investment groups, developers, manufacturers,
energy providers and respective stakeholders to deliver innovative solutions in the Energy Industry primarily
involving large scale power generation, electrical procurement, conservation and efficiency management
systems.
Duties Include:
• Successful meetings with Mayor and Commissioner of Tarrant County, TX to implement energy conservation
initiatives. Currently delineating pilot projects to satisfy feasibility.
• Assisting client to secure a industrial facility in Arlington for photovoltaic panel assembly and mass global
distribution.
• Maturing and optimizing client Business Processes and Strategy to a more beneficial strategy / process model.
(ex: Foreign Trade Zone; Additional Residual Revenue Streams)

2. 2
AIG, Fort Worth, Texas 2013-2014
Sr. Business Analyst / Program Manager - Global Services Virtual User Computing
• Global Services Virtual User Compute Sr. Business Analyst & Program Manager for numerous C level
mandated strategic initiatives within AIG including global datacenter infrastructure expansions for domestic and
international virtualization (VMware & Citrix) deployments within a Citrix legacy environment of over 10,000
users
• Recognized in a quarterly global AIG town-hall meeting for my contributions in helping to turn a failing
business-critical initiative around. Allowing business units with thousands of new users to meet their seasonal
deadlines.
• Day to day activities included future strategic planning, operational maintenance, monitoring, availability and
capacity planning for legacy Citrix environment in preparation for transition of more than 40,000 users from
legacy system to XenApp 6.5 /XenDesktop 7
• Lead Citrix CMDB structural audit / artifacts clean up / reorganization / allocation
• Oversight of numerous global business unit Citrix Images & Critical Applications pipelined into Go-Live
(Agile) Life Cycle before release into production
• Lead projects with collective teams of 20+ resources, highly visible, critical and strategic projects with C-level
sponsorship and stakeholders. Managed deadlines, resources, changes, daily communications, weekly and
monthly status updates, etc.
• Provided Senior Management with weekly (dashboard) metrics consolidated from entire Citrix farm
environment data audits to determine and track VM’s (capacity) requiring reallocation, decommissioning or
reservation.
• Responsible for overseeing physical and virtual teams to design and implement strategic and tactical initiatives,
supervising deliverables and deployments of business-critical initiatives.
• Lead global infrastructure updates and expansions leveraging industry leading equipment and solution: Dell
PowerEdge servers; Cisco routers and Switched; VMware Hypervisor; Citrix NetScaler; EMC: VNX, VMAX
storage; Citrix XenApp / XenDesktop; HP PPM; Service Now; Linux (server); Microsoft (desktop); etc..
Duties Include:
• Drove the execution of assigned programs and projects globally
• Owned and maintained project plans
• Managed and updated project activities and milestones
• Managed project issues and risks and escalated to the VP, SVP and Director of Virtual User Compute - Global
Services
• Conducted and scheduled status meetings
• Managed programs and projects through all phases of the development life cycle, including initiation,
requirements and specifications, design, construction, testing, installation and post implementation review
• Managed risk throughout the project life cycle and maked contingency plans to manage issues that pose risk to
budget, time delivery or functionality
• Determined detailed information requirements of project stakeholders, developed feedback routines to ensure
two - way communication.
• Determined requirements for project time reporting, developed a communications management plan, and
established project status reporting process and cycle
• Supported other program/project management activities (governance, standards, policies and procedures, etc.)
for assigned programs and projects
AIG, Fort Worth, Texas 2013-2014
Sr. Business Analyst / SC SharePoint Admin - Global Services Virtual User Computing
• Worked with internal departments and the business facing Account Teams’ project managers to develop Citrix
requirements, oversee quality delivery of Citrix services for approved business projects, report schedule and
execution performance metrics.
• Prepared definition of functional problems and makes recommendations for Citrix solutions implementations.
• Tracked all supported business’ Citrix related initiatives and produce weekly dashboards of Citrix teams’
deliverables.
• Defined, communicated and coordinated BU testing and deployment for Citrix environment changes for
supported businesses. Adhered to appropriate IT policies, including obtaining appropriate approvals.

3. 3
• Worked with Citrix Team Leads to develop processes, workflows, standards, and policies to ensure the delivery
of a high quality services for Citrix Engineering, Administration and Operations teams.
• Interfaced with a multitude of stakeholders (all levels); shared critical information with colleagues to ensure that
procedural information is current and accurate.
Hybridge Enterprises, Dallas, Texas 2011-2013
Owner / Consultant (Process Improvement, Business Dev, IT Services, Energy, PgM)
SharePoint Summary:
SharePoint Design, Installation, Configuration, and Administration for back-office support and affiliate sales
forces of over 50 consultants in offices across TX, NY, IL and DC. Upgraded SharePoint Server 2010 to
SharePoint Server 2013. Performed user training for 50 plus affiliate consultants and employees (including
managers); Performed extensive requirements gathering prior to upgrade (the most crucial task). Set up
Information Architecture to mirror the organizational hierarchy. Set up crawls; manage metadata, Keywords
and Best Bets for Enterprise Search optimization. Created team sites (collaboration sites that teams set up for
managing team tasks, documents, announcements, team calendar, etc.) - customized layout and custom
webparts using SharePoint Designer 2010. Customized Master Page with customized corporate branding (logo
and colors) using SharePoint Designer 2010 and directly editing the CSS code.
Provided on-site and remote support in the following areas:
• SharePoint Server 2010 installation, configuration, administration, design and upgrade to 2013
• Windows Server 2008 R2 / 2012, SQL Server 2008 / 2012, IIS 7/7.5/8, Active Directory, TCP/IP
• Windows desktops OS - XP / 7
• MS-Office 2007 / 2010 / 2013
• Website design; Branding (CSS, HTML)
• Network and Data Security including Disaster Recovery and Business Continuity Planning
Duties Include:
• Liaison and subject matter expert (SME) regarding business to system functionality
• Developed and executed distribution strategies to optimize service coverage, efficiency and opportunity
detection
• Created business plans and forecasts for clients (power generation) to maximize volume and productivity
• Identify additional revenue opportunities with new and existing customers
• Interact with business management and users to conduct a true-up of client profile/analysis
• Fuel efficiency reserves for Petroleum Burning Power Plants by developing conservation strategies
• Secured master distribution and branding rights for a number of ground breaking, innovative products
• Negotiated Preferred Partner Agreements from leading Retail Energy Providers, obtaining benefits reserved for
less than 10% of the electrical and natural gas procurement industry
• Regular interaction with business owners, stakeholders and executives
• Conducted business / user interviews for analysis to identify areas for efficiency/process improvement.
• Provision of turn-key energy management solutions, including energy profile evaluations, utility restructuring,
conservation deployment, itemized smart-controls training, and operational consultation
• Successfully sold ideas or approaches to new audiences
Therapy by Design (Hybridge Contract), Dallas, Texas 2011-2013
Consultant - Process Improvement, Solutions Architect, Business Analytics, Program Management
• Project Management, Server / Site Architect, and SharePoint Farm Administrator
• Accountable for SharePoint Server Farm, Space Systems, Finance, Business Development, Contract Agencies,
Therapist and Patient Management Sites
• Delivered SharePoint artifacts including Setup/Run Book, Technical Design, Configuration Plan & Testing Plan
• Scheduled, organized, and estimated project deliverables, goals, milestones and conclusions
• Defined requirements, assigned tasks, planned project lifecycle site deployments
• Installed and configured Active Directory Rights Management Server (AD RMS)
• Resolved various AD RMS installation issues. Specifically, rescued previously failed installation of AD RMS
which involved determining key installation points in AD and SQL

4. 4
• Performed usability testing
• Resolved various SharePoint 2010 issues involving functionality, usability, diagnostic errors, configuration
problems, user interface, and training issues
• Deliverables included Farm Topology Visio diagram, detailed deployment/remediation steps, Risks and Issues,
and status reports
• Modify reports to correct longstanding problems
• Provided strategies based on trend analysis for enhanced documentation management and workflow
• All reports prepared went directly to stakeholders of corporation
Bank of America, Addison, Texas 2012-2013
Mortgage Foreclosures (Document Execution, BA Proxy, Contract QA, Data Entry, Shipping)
• Quality assurance of legal documents from foreclosure attorneys in support of the foreclosure process
• Assisted business operations analyst teams when necessary
• Guarantee quality assurance in all issues and trends diagnosed
• Engaged in decision making based on appropriate payment standards and techniques
• Determined inconsistencies in transactions to be reported promptly to Production Coordinator
• Ensure legal documents from title companies, county clerks and internal departments are requested and secured
• Initialize team development strategies for upper management to increase team efficiency and productivity
• Perform periodic analysis of foreclosure reviews, investigate questionable data and advise senior staff on
current standings and outstanding items
• Worked with legal and other departments to document foreclosure proceedings
• Created performance tracking spreadsheets for efficient management, as well as developed team objectives
• Responsible for special projects and reporting required by investors
Peekaboo, Dallas, Texas 2009-2011
Business Development, SharePoint Architect
SharePoint Summary:
Installed, Configured and Administered SharePoint Foundation 2007 single server-Farm Architecture for
Production. Set up Intranet and My Site personal web applications and site collections. Configured web app and
site collection settings and set up corresponding content databases. Defined, designed, and preserved technical
and project documentation. Analyzed and documented current processes and workflows. Upgraded SharePoint
2007 to SharePoint 2010. Provided SharePoint 2010 artifacts including Functional and Technical Design,
Search Specification Document, Content Migration Plan, Member Sites Architecture, and the Build Plan.
Duties include:
• Performed business analysis to determine business goals and functionality.
• Implement best practices to create efficient and precise reporting solutions
• Perform business analysis activities towards goal of information, data governance including security and
compliance related to project initiatives
• Provide accurate status reporting and results to overall strategic planning
• Served as an independent advisor to start-up in business analysis and development
• Invented energy solutions dedicated to providing commercial and industrial facilities with up-to-the-minute,
progressive resolutions to reduce energy expenses for the immediate and future demands
• Applied strategies to drive representative productivity margins via sliding commission scales
Verizon, Plano, Texas 2004-2008
Tier II Fiber Optic Network Technician & Fiber Optic Splicer
• Contributed to the initial pilot launch of Verizon’s fiber optic to customer premises project (Fios) by mapping,
running, splicing, installing and testing the first systems
• Responsible for service orders and repair activity of fiber network facilities between and including the CO,
backbone hub, customer-serving terminal & customer’s premise, as well as installation activity at the fiber hub
• Daily responsibilities included but were not limited to terminal testing, hub testing, hardware testing, fiber optic
splicing and installation - Hub/Branch/Terminal, objective reporting and productivity recording
• Review and interpret work prints and diagrams according to current practices pertinent to assignment

5. 5
• Utilized analysis equipment to locate WAN/LAN trouble and performs network completion tests
VarTec Telecom / VarTec Excel, Addison, Texas 2002-2004
Business Consultant of Representative Services
• Confirmed clients submitted the proper documentation to license their business as a partnership, sole proprietor,
fundraiser, LLC or corporate account
• Assessed the financial concerns of clients and forwarded financial adjustments after verification of the alleged
occurrences
• Loss prevention – fraud, system malfunctions and payout errors
• Investigated the severity of system malfunctions, theorized possible resolutions, conveyed case research to top
management via presentation
• Constructed monthly systematic "Bug" reports for the project management team
• Perform the role of Quality Assurance system tester and User Advocate, to better meet users' goals and needs
Nortel Networks, Richardson, Texas 2001-2002
Computer Migration Technician, Warehouse Technician
• Projects included removal, installation and configuration of new desktop hardware, desktop image throughout a
campus of 23 buildings
• Data entry and analysis of warehouse inventory via SAP Warehouse Management system (WMS)
• OS ghosting and installment of Win 2000 and Win XP
• Operated on Windows server running NT 4.0
• Provided desktop support for user base of over 500 desktop stations
• Hardware deployment project of over 5,000 workstations and laptops for shipment
MegaMarketing.com, Palmer, Alaska 1997-2000
Co-Partner (Business Intelligence/Strategy, Program Management, Market Analysis, Web Development)
• Extensive use of JavaScript, CSS, and HTML code in implementing custom site branding, specifically
extending the capabilities of the user-interface (such as scrolling image galleries and layout changes)
• Constructed, negotiated and revised memorandums of agreement, letters of intent, NCND, etc..
• Assisted the founder/CEO work-flow to heighten the companies web presence and overall efficiency /
profitability
• Cold calling, prospecting, presentations, closing and follow-ups with high traffic websites (WCW, TBN,
MP3.com, ect…)
• Defined requirements, assigned tasks, planned project lifecycle site deployments
• Recruiting, screening and interviewing of potential employees
• Provided efficient and accessible support services to 3 clients with over 50+ million web hits a month
• Provided additional revenue streams for high-traffic websites via affiliate programs and customized services
• Scheduled, organized, and estimated project deliverables, goals, milestones and conclusions
• Identified, assessed and minimized project risks to successful project completion
• Efficiently identified and solved assignment issues, scope control
• Defined, designed, and preserved technical and project documentation
ED U C A T I O N
DeVry Institute of Technology
Telecommunications Management 1999 - 2001
Richland College
Software Engineering 2016
North Lake College
vSphere: Install, Configure, Manage [V5.5] 2014

6. 6
TE C H N I C A L TR A I N I N G
• AWS - EC2, S3, VPC, RDS, EBS, IAM, etc...
• Host High Availability, Resource Sharing,
Fault Tolerance
• VMWare vSphere and VMWare Infrastructure
• VMWare vCenter, ESXi, ESX server design
and implementation
• Linux: Ubuntu, Apache and Tomcat
• VMWare and Cisco Nextus design and
implementation
• vMotion & Storage vMotion
• VMWare ThinApp application virtualization
• vSphere Troubleshooting & Performance
Monitoring
• TCP/IP protocols
• LAN/WAN topologies
• Virtual Network design using Standard
Switches
• Virtual Network design using vNetwork
Distributed
• DNS and DHCP networking technologies
• Capacity Planning
• BootStrap, PowerShell Cmdlet – (basic
automation)
• (studying) Python, Chef, C++
• Citrix XenApp, Desktop; install, configure, and
administer
• Microsoft Office Suite
• SharePoint 2010-2013 installation,
configuration, and administration
CE R T I F I C A T I O N S
(AWS-ASA) AWS Certified Solutions Architect - Associate
Amazon Web Services · License: Certificate AWS-ASA-7746
(VCP5-DCV) VMware Certified Professional 5.5 - Data Center Virtualization
VMware · License: 16380301-BC2E-B9818645C119
(CCA) Citrix Certified Administration - XenApp 6.5 Administration
Citrix · License: CTX556357
(MCP) Microsoft Certified Professional - Microsoft SharePoint Server 2013
Microsoft · License: 10141705
(In progress) AWS Certified Developer – Associate
"I have had the pleasure of working with Michael at AIG. The demands from the different businesses and the results he produced
showed me I would want such a leader on my team. As processes were not clear, he always persevered and found resolution to all
open items and never left anything undone. He is an independent contributor that can lead your project to completion in any
tough organization. I would recommend Michael to any Enterprise looking for talent with senior management capabilities."
- James, Sr. Solution Architect, AIG