1. Ron Bussell
7030 Ranch Road 2338 | 512-944-3117 | ron.bussell@gmail.com
Objective
· Continue to develop professionally while applying proven skill sets to build/lead successfulteams
Education
INTERIOR COMMUNICATIONS TECHNICIAN | DEC 1983 | US NAVY
· Basic Electronics and Electricity
· Interior Communications Class A
· Interior Communications Class C
· Interior Communications Class C
· Related coursework: Electrical and Electronic Theory, Digital Electronic Theory, Theoretical Troubleshooting,
PBX/Telecom Systems Troubleshooting and Repair, CCTV/AFRTS Program Scheduling
GRADUATE | MAY 1982 | PUTNAM COUNTY SENIOR HIGH SCHOOL
Experience
SERVICE MANAGER | CTS CONSOLIDATED TELECOM SERVICES | OCT 2012 – APR 2016
· Schedule/assign/trackdaily and project work from initial request toinvoicing
· Approve time sheets,travel advances, expense reports,and personal/vacation time
· Work with staff on career development and conduct annualperformance reports / reviews
· Provide detailed service quotes to customers and sales staff
· Provide pre-sales equipment requirements and system design
· Create RFP and bid responses to local/state/federal agencies and commercial customers
· Develop maintenance contract quotes and renewals
· Provide high level system support to field technicians
· Create programming templates for complex digital radio equipment
SENIOR SYSTEMS ENGINEER | DELL, INC. | MAR 2006 – AUG 2011
· ITIL v3 Certification
· Manage Tier II and III Client Services Global Support Team
· Manage $2.2M global audio/videoconferencing deployment project
· Standardize global videoconferencing platform
· Manage global deployment of wireless mobility devices
· Manage U.S. wireless, wireline, and conferencing corporate and carrier IT roadmaps to maintain current corporate
requirements and forecasted growth
· Manage and support newhardware deployment during annualField Readiness Seminars for globalsales organizations
· Assist Executive Support team through resolution for conferencing and mobility escalations
· Support audioand video conferencing for C-level Quarterly Earnings and Investor Relations media releases
· Support quarterly IT All Hands meetings and annualIT Leadership workshops

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· F5 load balancing implementations across physical and virtual servers in lab and production environments
· Manage carrier deployment of voice and network circuits across the Americas
· Participate in weekly change control review board meetings to implement IT changes in production data centers
· Provide root cause analysis reports and lessons learned documentation for high severity failures
SYSTEMS ENGINEER II | DELL, INC. | MAR 2002 – MAR 2006
· Manage and support exponentialcorporate cellular technology growth across the U.S. and Canada
· Manage U.S. wireless carrier roadmaps to maintain current corporate account requirements and forecasted growth
· Deploy audioand video conferencing systems to support newremote call centers and business unit expansions
· Directly assist with supporting telecom solutions for mid to C-level executives
· Support global physical security team to provide unique telecom solutions
· Partner with IT Finance and Global Procurement teams to reduce telecom OPEX spend > 20% year over year
· Participate in negotiations with major U.S. wireless carriers to provide 90% or better in-building coverage for corporate
and personalvoice and data subscriber units with noCAPEX spend
· Work with wireless carriers to increase employees personal liable accounts by providing financialincentives on
hardware and recurring service charges
· Perform IT Event Manager duties as needed tocoordinate resolution of high level system failures impacting internal
and externalcustomers
TELECOM TECH III | DELL, INC. | AUG 1999 – MAR 2002
· Manage/maintain corporate owned simulcast trunked radio system
· Provide end user training on computer based dispatch console equipment and individualsubscriber units
· Support paging vendor with device deployment and application management for IT and manufacturing support groups,
facilities management,physical and corporate security, executive escalation alerts, and remote account executive
communications
· Install videoconferencing systems and train end users at corporate and newU.S. campuses
SENIOR FIELD TECHNICIAN | S&P COMMUNICATIONS | MAR 1998 – AUG 1999
· Manage technical and installation team’s daily duties
· Maintain maintenance contract SLA’s
· Perform field service infrastructure maintenance and repair for local, state, and federalagencies and commercial
customers
· Perform Y2K testing on E911 infrastructure for East Texas Medical Centers PSAP, Motorola two-way system
infrastructure,and customer owned NT4 servers
MANAGER | WEAR RADIO SERVICE, INC. | OCT 1991 – MAR 1998
· Manage field technicians and post sales implementation teams
· Pre-sales system design
· Installation, database configuration,and maintenance of E-911 and OPX systems in 3 PSAP’s
· Write short and long term municipal communications plans
· Negotiate and manage two-way equipment maintenance agreements
· Maintain maintenance contract SLA’s
· Motorola two-way radio and cellular sales
· Motorola system diagnostics and field repair
TECHNICIAN | WEAR RADIO SERVICE | FEB 1990 – OCT 1991
· Installation and repair of Motorola subscriber units and system infrastructure
· Installation and repair of Motorola mobile cellular equipment