SlideShare una empresa de Scribd logo
1 de 4
Descargar para leer sin conexión
DAFTAR PUSTAKA
Arikunto, Suharsimi. (2006). Prosedur Penelitian Suatu Pendekatan Praktik.
Jakarta : Rineka Cipta
Assael, Henry. 1992. Consumer Behavior and Marketing Action. PWSKENT,
Boston, MA.
Anderson, Eugene W., Claes Fornell & Donald R. Lehman (July, 1994):
“Customer Satisfaction, Market Share, and Prfitability: Findings from
Sweden”, Journal of Marketing vol. 58.
Abdurrahman, A, (2000) Ensiklopedia Ekonomi Keuangan Perdagangan, Pradnya
Paramita, Jakarta
Basu Swasta, 2000, Manajemen Penjualan, Yogyakarta : Penerbit BPFI.
Berman, Barry and Joel R. Evans 2003). Principle of Marketing, Third Edition,
Prentice Hall Int., New Jersey.
Boone, L.E., & Kurtz, D.L. (2005). Contemporary marketing 2005. USA:
Thomson South-Western.
Bob Foster. 2008. “Manajemen Ritel”. Alfabeta, Bandung
Bohrnstedt, G. W., ‘Measurement’, in P. H. Rossi, J. D. Wright and A. B.
Anderson (eds), The Handbook of Survey Research, Academic Press,
1983.
Laczniak, G. R. 1999. Distributive justice, catholic social teaching, and the moral
responsibility of marketers. Journal of Public Policy & Marketing 18
(spring): 125-29.
Biong, H. (1993), Satisfaction and Loyalty to Suppliers Within Grocey Trade,
European Journal of Marketing, Vol 27, p. 21 –38.
Burns, D.J., & Neisner, l. (2006). Customer satisfaction in a retail setting: The
contribution of emotion. International Journal of Retail & Distribution
Management, 34(1), 49-66.
Donio’ J., Massari, P., & Passiante, G. (2006). Customer satisfaction and loyalty
in a digital environment: An empirical test. Journal of Consumer
Marketing, 23(70), 445-457.
Engel, J.F., Miniard, P.W., & Blackwell, R.D. (2006). Consumer behavior (9th
ed.). USA : Harcourt.
Engel, F. James, (1994), Perilaku Konsumen, Jilid 1&2, Penerbit Binarupa
Aksara:Jakarta
1
Engel, James F., Roger D. Blackwell, Paul W. Miniard. 1990. Consumer
Behavior. Dryden Press, Chicago, IL.
Fornell, C., Johnson, M.D., Anderson, E.W., Cha, J., Bryant, B.E., 1996. The
American customer satisfaction index: Nature, purpose, and findings.
Journal of Marketing 60 (4), 7-1.
Gaspersz, V. (2005). Total Quality Management. PT. Gramedia Pustaka Umum,
Jakarta.
Griffin, Hill. (2003). Customer Loyalty, How to Earn it How to Keep it.
Loxington: Books An Imprint of The Free Press.
Gronroos, C. (2000). Service Management And Marketing: A Customer
Relationship Management Approach (2nd ed). Chichester: John Wiley and
Sons, Ltd.
Henry Simamora. 2000, Akuntansi Basis Pengambilan Keputusan Bisnis, Jakarta:
Salemba Empat
Kotler, P., & Keller, K. L. (2012). Marketing Management. 14th ed. New Jersey:
Pearson Educational
Kotler, Philip dan Amstrong (2002). Dasar-Dasar Pemasaran. Jilid I, Jakarta:
Prenballindo.
Kotler, Philip, (2007), Manajemen Pemasaran, edisi 11, jilid 1, Penerbit: PT. .
Gramedia Pustaka Utama, Jakarta
Kotler, Philip, Swee Hoon Ang, Siew Meng Leong, & Chin Tiong Tan (1996).
Marketing Management An Asian Perspective. Prentice Hall, Singapore.
Loudon, D.L, dan Della Bitta, A.J, (1993), Consumer Behavior: Concepts and
Application, Singapore: Mc.Grow-Hill, Inc.
Lehtinen, Volevi and Jatmo R Lehtinen. (1983 p. 21). Service Quality: A Study of
Quality Dimension. Unpublished reserach report. Service management
group OY Finlandia.
Lamb, Chales W., Hair, Joseph F., and McDaniel, Carl. (2001). Penerjemah David
Octarevia. Jakarta: Salemba Empat.
Lovelock, Christopher H., and Lauren K, Wright. (2005). Principles of Service
Marketing Management. New Jeresey: Prentice-Hall, Inc.
Longenecker, Justin G. . Moore dan Carlos W. . Petty, J. William. 2001.
Kewirausahaan Manajemen Usaha Kecil. Jakarta: Penerbit Salemba
Empat.
Mano, Haim & Richard L. Oliver. “Assessing the Dimensionality and Structure of
2
the Consumption Experience: Evaluation, Feeling, and Satisfaction,”
Journal of Consumer Research. 20 (December), hal. 451-466. 1993.
Mouri, N. (2005). A Consumer-Based Assessment of Alliance Performance: An
Examination of Consumer Value, Satisfaction and Post-Purchase Behavior.
Doctor of Philosophy Dissertation, University of Central Florida, USA.
(UMI No. 3193496).
Mischitelli, Vincent. (2000). Your New Restaurant. Holbrook: Adams Media
Coorporation.
McCarthy, E. J., & Perreault, W.D., 1990. Basic Marketing: A Managerial Approach
(10th ed). Homewood, Illinois: Richard D. Irwin.
Monroe, K.B. (1992). Kebijakan harga. (Edisi 2). (Edisi Bahasa Indonesia).
Jakarta: Gramedia.
Mowen, John, C., Minor Michael, (2002), Perilaku Organisasi, Jakarta: Penerbit
Erlangga
Oliver, R.L. (1997). Satisfaction: A Behavioral Perspective on the Consumer. New
York: The McGraw-Hill Companies, Inc.
Peter. Olson J., Paul, J.C. (1999). Consumer Behavior: New York: Mc
GrawHill/Irwin.
Payne, Adrian. 2001. The Essence of Service Marketing. Diterjemahkan oleh:
Fandy Ciptono. Penerbit Andi. Yogyakarta
Schiffman, Leon G., & Leslie Lazar Kanuk (2000), Consumer Behavior, 7th ed.,
Prentice Hall: International
Schiffman, Leon G., dan Lesslie, Lazar Kanuk.1994. Consumer Behaviour. New
Jersey: Prentice-Hall Inc.
Slovin dalam Umar, H. (2003). Riset Pemasaran dan Perilaku Konsumen.
Gramedia Pustaka Utama, Jakarta
Solomon, R., (2000), Consumer Behaviour, Buying, Having and Being. Fifth
Edition, Prentice Hall International, Inc.
Stanton, William J., Charles Frutrell. 2002. Fundamentals of Marketing. 9 Edition;
McGraw & Co, New York.
Sugiyono. (2007). “Metode Penelitian Kuantitatif Kualitatif dan R&D”. Bandung:
Alfabeta.
Tjiptono, Fandy & Gregorius Chandra. 2011. Service, Quality & Satisfaction
Edisi 3. Yogyakarta: ANDI
3
Tull and Kahle, (1990), Marketing Management, New York: Macmillan
Publishing Company .
Tse, D.K. dan P.C. Wilson (1988), Models of Consumer Satisfaction Formation:
an Extension, Journal of Marketing Research, Vol. 25, p. 204 –212.
Umar, Husein. 2009. Metodologi Penelitian untuk Skripsi dan Tesis Bisnis.
Penerbit PT. Raja Grafindo Persada. Jakarta
Wallace, D.W., Giese, J.L., & Johnson, J. L. (2004). Customer retailer loyalty in
the context of multiple channel strategies. Journal of Retailing, 80, 249-
263.
Yazid, 2005, Pemasaran Jasa; Konsep dan Implementasi , Edisi Kedua, Ekonisia,
Fakultas Ekonomi UII, Yogyakarta
Zeithaml dan Bitner. (2006). Services Marketing: Integrating Customer Focus
Across the Firm. Fourth Edition. New York: The McGraw-Hill
Companies.
Zeithaml, Valarie, A. Marry Jo Bitner. 2003. Third Edition. Services Marketing –
Integrating Customer Focus Across The Firm. International Edition,
McGraw-Hill Companies Inc.
Zeithaml, V.A. and M.J. Bitner. (2001). Services Marketing: Integrating
Customer Focus Across the Firm. International Edition. McGraw-Hill,
United Stated of Amerika.
4

Más contenido relacionado

La actualidad más candente

Permohonan pembukaan rekening
Permohonan pembukaan rekeningPermohonan pembukaan rekening
Permohonan pembukaan rekeningcucurohmawati
 
Contoh Slide Presentasi Powerpoint yang Baik dan Menarik
Contoh Slide Presentasi Powerpoint yang Baik dan MenarikContoh Slide Presentasi Powerpoint yang Baik dan Menarik
Contoh Slide Presentasi Powerpoint yang Baik dan MenarikMuhammad Noer
 
Daftar isi dan lampiran
Daftar isi dan lampiranDaftar isi dan lampiran
Daftar isi dan lampiranRezza Adzmi
 
Standar Operasional Prosedur (SOP) Minimarket (Toko Retail Modern)
Standar Operasional Prosedur (SOP) Minimarket (Toko Retail Modern)Standar Operasional Prosedur (SOP) Minimarket (Toko Retail Modern)
Standar Operasional Prosedur (SOP) Minimarket (Toko Retail Modern)Primadona Listrik
 
Pembukuan bendahara dan penyusunan lpj
Pembukuan bendahara dan penyusunan lpjPembukuan bendahara dan penyusunan lpj
Pembukuan bendahara dan penyusunan lpjkppnpelaihari
 
contoh Ijin observasi penelitian
contoh Ijin observasi penelitiancontoh Ijin observasi penelitian
contoh Ijin observasi penelitianranifa90
 
Soal praktek ms.word
Soal praktek ms.wordSoal praktek ms.word
Soal praktek ms.wordDesi Anisa
 
Biodata Guru TK Darul Rohmah Laren Lamongan
Biodata Guru TK Darul Rohmah Laren LamonganBiodata Guru TK Darul Rohmah Laren Lamongan
Biodata Guru TK Darul Rohmah Laren LamonganNur Alfiyatur Rochmah
 
lembar pengesahan, kata pengantar, daftar isi, daftar gambar, daftar tabel la...
lembar pengesahan, kata pengantar, daftar isi, daftar gambar, daftar tabel la...lembar pengesahan, kata pengantar, daftar isi, daftar gambar, daftar tabel la...
lembar pengesahan, kata pengantar, daftar isi, daftar gambar, daftar tabel la...Google+
 
Surat permohonan dan permintaan
Surat permohonan dan permintaanSurat permohonan dan permintaan
Surat permohonan dan permintaanblewly
 
Proposal Sponsorship Workshop Internet
Proposal Sponsorship Workshop Internet Proposal Sponsorship Workshop Internet
Proposal Sponsorship Workshop Internet Donie Thambas
 
Jobdesk panitia ospek ft uny 2016
Jobdesk panitia ospek ft uny 2016Jobdesk panitia ospek ft uny 2016
Jobdesk panitia ospek ft uny 2016M Abdul Rochim
 
Sejarah Perkembangan Manajemen Mutu
Sejarah Perkembangan Manajemen MutuSejarah Perkembangan Manajemen Mutu
Sejarah Perkembangan Manajemen MutuSiti Sahati
 
Copy of proposal kegiatan buka bersama
Copy of proposal kegiatan buka bersamaCopy of proposal kegiatan buka bersama
Copy of proposal kegiatan buka bersamaImran Iim
 
Contoh Presentasi Pengenalan Produk
Contoh Presentasi Pengenalan ProdukContoh Presentasi Pengenalan Produk
Contoh Presentasi Pengenalan ProdukYusuf Saefudin
 
Tanda terima uang saku
Tanda terima uang sakuTanda terima uang saku
Tanda terima uang sakuadam ahmad
 
Microsoft Word.ppt
Microsoft Word.pptMicrosoft Word.ppt
Microsoft Word.pptTriEvelina1
 
Bab 3 pengujian produk
Bab 3 pengujian produkBab 3 pengujian produk
Bab 3 pengujian produkTugimanBuchori
 

La actualidad más candente (20)

Permohonan pembukaan rekening
Permohonan pembukaan rekeningPermohonan pembukaan rekening
Permohonan pembukaan rekening
 
Contoh Slide Presentasi Powerpoint yang Baik dan Menarik
Contoh Slide Presentasi Powerpoint yang Baik dan MenarikContoh Slide Presentasi Powerpoint yang Baik dan Menarik
Contoh Slide Presentasi Powerpoint yang Baik dan Menarik
 
Daftar isi dan lampiran
Daftar isi dan lampiranDaftar isi dan lampiran
Daftar isi dan lampiran
 
Standar Operasional Prosedur (SOP) Minimarket (Toko Retail Modern)
Standar Operasional Prosedur (SOP) Minimarket (Toko Retail Modern)Standar Operasional Prosedur (SOP) Minimarket (Toko Retail Modern)
Standar Operasional Prosedur (SOP) Minimarket (Toko Retail Modern)
 
Pembukuan bendahara dan penyusunan lpj
Pembukuan bendahara dan penyusunan lpjPembukuan bendahara dan penyusunan lpj
Pembukuan bendahara dan penyusunan lpj
 
PPT Microsoft office
PPT Microsoft officePPT Microsoft office
PPT Microsoft office
 
contoh Ijin observasi penelitian
contoh Ijin observasi penelitiancontoh Ijin observasi penelitian
contoh Ijin observasi penelitian
 
Soal praktek ms.word
Soal praktek ms.wordSoal praktek ms.word
Soal praktek ms.word
 
Biodata Guru TK Darul Rohmah Laren Lamongan
Biodata Guru TK Darul Rohmah Laren LamonganBiodata Guru TK Darul Rohmah Laren Lamongan
Biodata Guru TK Darul Rohmah Laren Lamongan
 
lembar pengesahan, kata pengantar, daftar isi, daftar gambar, daftar tabel la...
lembar pengesahan, kata pengantar, daftar isi, daftar gambar, daftar tabel la...lembar pengesahan, kata pengantar, daftar isi, daftar gambar, daftar tabel la...
lembar pengesahan, kata pengantar, daftar isi, daftar gambar, daftar tabel la...
 
Surat permohonan dan permintaan
Surat permohonan dan permintaanSurat permohonan dan permintaan
Surat permohonan dan permintaan
 
Proposal Sponsorship Workshop Internet
Proposal Sponsorship Workshop Internet Proposal Sponsorship Workshop Internet
Proposal Sponsorship Workshop Internet
 
Ragam Lisan Dan Tulisan
Ragam Lisan Dan TulisanRagam Lisan Dan Tulisan
Ragam Lisan Dan Tulisan
 
Jobdesk panitia ospek ft uny 2016
Jobdesk panitia ospek ft uny 2016Jobdesk panitia ospek ft uny 2016
Jobdesk panitia ospek ft uny 2016
 
Sejarah Perkembangan Manajemen Mutu
Sejarah Perkembangan Manajemen MutuSejarah Perkembangan Manajemen Mutu
Sejarah Perkembangan Manajemen Mutu
 
Copy of proposal kegiatan buka bersama
Copy of proposal kegiatan buka bersamaCopy of proposal kegiatan buka bersama
Copy of proposal kegiatan buka bersama
 
Contoh Presentasi Pengenalan Produk
Contoh Presentasi Pengenalan ProdukContoh Presentasi Pengenalan Produk
Contoh Presentasi Pengenalan Produk
 
Tanda terima uang saku
Tanda terima uang sakuTanda terima uang saku
Tanda terima uang saku
 
Microsoft Word.ppt
Microsoft Word.pptMicrosoft Word.ppt
Microsoft Word.ppt
 
Bab 3 pengujian produk
Bab 3 pengujian produkBab 3 pengujian produk
Bab 3 pengujian produk
 

Destacado

Daftar Pustaka Standar IPB
Daftar Pustaka Standar IPBDaftar Pustaka Standar IPB
Daftar Pustaka Standar IPBAfdan Rojabi
 
Metode Penelitian terhadap Konsep Market Retail Superindo
Metode Penelitian terhadap Konsep Market Retail SuperindoMetode Penelitian terhadap Konsep Market Retail Superindo
Metode Penelitian terhadap Konsep Market Retail Superindorizka afriliana
 
Daftar pustaka
Daftar pustakaDaftar pustaka
Daftar pustakaLulu Nurul
 
Daftar pustaka
Daftar pustakaDaftar pustaka
Daftar pustakaabdul aziz
 
7 daftar pustaka + riwayat hidup
7 daftar pustaka + riwayat hidup7 daftar pustaka + riwayat hidup
7 daftar pustaka + riwayat hidupBisyri Samsuri
 
THE INFLUENCE OF PERCEIVED PRICE AND ADVERTISEMENT ON PURCHASE DECISION OF AB...
THE INFLUENCE OF PERCEIVED PRICE AND ADVERTISEMENT ON PURCHASE DECISION OF AB...THE INFLUENCE OF PERCEIVED PRICE AND ADVERTISEMENT ON PURCHASE DECISION OF AB...
THE INFLUENCE OF PERCEIVED PRICE AND ADVERTISEMENT ON PURCHASE DECISION OF AB...Muhamad Body Prahala
 
Materi Training Komputerisasi/ Software Akuntansi MYOB
Materi Training Komputerisasi/ Software Akuntansi MYOBMateri Training Komputerisasi/ Software Akuntansi MYOB
Materi Training Komputerisasi/ Software Akuntansi MYOBSoftware Developer
 
E commerce (mpr)
E commerce (mpr)E commerce (mpr)
E commerce (mpr)pycnat
 
Penelitian tindakan kelas suharsimi arikunto, suhardjono, supardi
Penelitian tindakan kelas   suharsimi arikunto, suhardjono, supardiPenelitian tindakan kelas   suharsimi arikunto, suhardjono, supardi
Penelitian tindakan kelas suharsimi arikunto, suhardjono, supardisetyadewi
 
Biaya Kualitas dan Produktifitas
Biaya Kualitas dan Produktifitas Biaya Kualitas dan Produktifitas
Biaya Kualitas dan Produktifitas Rahma Arzzalindh
 
Instrumen penelitian
Instrumen penelitianInstrumen penelitian
Instrumen penelitianDedy2000
 
Proposal PTK Dina Amalia
Proposal PTK Dina AmaliaProposal PTK Dina Amalia
Proposal PTK Dina Amaliarichimaryadi
 
Tugas strategi pemasaran_nike_inc
Tugas strategi pemasaran_nike_incTugas strategi pemasaran_nike_inc
Tugas strategi pemasaran_nike_incJerry Dwi Oktavian
 
Penelitian eksperimen
Penelitian eksperimenPenelitian eksperimen
Penelitian eksperimenrifai88
 

Destacado (20)

Daftar pustaka
Daftar pustakaDaftar pustaka
Daftar pustaka
 
Daftar Pustaka Standar IPB
Daftar Pustaka Standar IPBDaftar Pustaka Standar IPB
Daftar Pustaka Standar IPB
 
Metode Penelitian terhadap Konsep Market Retail Superindo
Metode Penelitian terhadap Konsep Market Retail SuperindoMetode Penelitian terhadap Konsep Market Retail Superindo
Metode Penelitian terhadap Konsep Market Retail Superindo
 
Bab 2
Bab 2Bab 2
Bab 2
 
Daftar pustaka
Daftar pustakaDaftar pustaka
Daftar pustaka
 
Daftar pustaka
Daftar pustakaDaftar pustaka
Daftar pustaka
 
Daftar pustaka
Daftar pustakaDaftar pustaka
Daftar pustaka
 
Daftar pustaka
Daftar pustakaDaftar pustaka
Daftar pustaka
 
Bibliography
BibliographyBibliography
Bibliography
 
7 daftar pustaka + riwayat hidup
7 daftar pustaka + riwayat hidup7 daftar pustaka + riwayat hidup
7 daftar pustaka + riwayat hidup
 
THE INFLUENCE OF PERCEIVED PRICE AND ADVERTISEMENT ON PURCHASE DECISION OF AB...
THE INFLUENCE OF PERCEIVED PRICE AND ADVERTISEMENT ON PURCHASE DECISION OF AB...THE INFLUENCE OF PERCEIVED PRICE AND ADVERTISEMENT ON PURCHASE DECISION OF AB...
THE INFLUENCE OF PERCEIVED PRICE AND ADVERTISEMENT ON PURCHASE DECISION OF AB...
 
Materi Training Komputerisasi/ Software Akuntansi MYOB
Materi Training Komputerisasi/ Software Akuntansi MYOBMateri Training Komputerisasi/ Software Akuntansi MYOB
Materi Training Komputerisasi/ Software Akuntansi MYOB
 
E commerce (mpr)
E commerce (mpr)E commerce (mpr)
E commerce (mpr)
 
Penelitian tindakan kelas suharsimi arikunto, suhardjono, supardi
Penelitian tindakan kelas   suharsimi arikunto, suhardjono, supardiPenelitian tindakan kelas   suharsimi arikunto, suhardjono, supardi
Penelitian tindakan kelas suharsimi arikunto, suhardjono, supardi
 
Biaya Kualitas dan Produktifitas
Biaya Kualitas dan Produktifitas Biaya Kualitas dan Produktifitas
Biaya Kualitas dan Produktifitas
 
Instrumen penelitian
Instrumen penelitianInstrumen penelitian
Instrumen penelitian
 
Proposal PTK Dina Amalia
Proposal PTK Dina AmaliaProposal PTK Dina Amalia
Proposal PTK Dina Amalia
 
Tugas strategi pemasaran_nike_inc
Tugas strategi pemasaran_nike_incTugas strategi pemasaran_nike_inc
Tugas strategi pemasaran_nike_inc
 
Isi makalah diare.
Isi makalah diare.Isi makalah diare.
Isi makalah diare.
 
Penelitian eksperimen
Penelitian eksperimenPenelitian eksperimen
Penelitian eksperimen
 

Similar a Daftar pustaka

Sap psikologi umum dan kesehatan masyarakat (7)
Sap psikologi umum dan kesehatan masyarakat (7)Sap psikologi umum dan kesehatan masyarakat (7)
Sap psikologi umum dan kesehatan masyarakat (7)rsd kol abundjani
 
Rujukan
RujukanRujukan
Rujukanz z
 
Promotion Vs Marketing: how to ensure you're talking with, not talking at you...
Promotion Vs Marketing: how to ensure you're talking with, not talking at you...Promotion Vs Marketing: how to ensure you're talking with, not talking at you...
Promotion Vs Marketing: how to ensure you're talking with, not talking at you...Mike Jones
 
Sap psikologi umum dan kesehatan masyarakat (8)
Sap psikologi umum dan kesehatan masyarakat (8)Sap psikologi umum dan kesehatan masyarakat (8)
Sap psikologi umum dan kesehatan masyarakat (8)rsd kol abundjani
 
Mba syllabus 3
Mba syllabus   3Mba syllabus   3
Mba syllabus 3Ranjan Das
 
Faculty research fcm may 25, 12
Faculty research fcm may 25, 12Faculty research fcm may 25, 12
Faculty research fcm may 25, 12hsbresearch
 
The Wooing(s) of Marketing by Systemic Cybernetics approache(s)
The Wooing(s) of Marketing by Systemic Cybernetics approache(s)The Wooing(s) of Marketing by Systemic Cybernetics approache(s)
The Wooing(s) of Marketing by Systemic Cybernetics approache(s)Federica Palumbo
 
Organizational Culture 2014 (03)
Organizational Culture 2014 (03)Organizational Culture 2014 (03)
Organizational Culture 2014 (03)Jon R Wallace
 
Consumer behaviour influencing dimensions of opinion leadership
Consumer behaviour influencing dimensions of opinion leadershipConsumer behaviour influencing dimensions of opinion leadership
Consumer behaviour influencing dimensions of opinion leadershipDebanjan Saha, Ph.D.
 
Paulo vieira-enangrad
Paulo vieira-enangradPaulo vieira-enangrad
Paulo vieira-enangradPaulo Vieira
 
Women's Leadership Skills: Strengthening our Rotary Legacy
Women's Leadership Skills: Strengthening our Rotary LegacyWomen's Leadership Skills: Strengthening our Rotary Legacy
Women's Leadership Skills: Strengthening our Rotary LegacyRotary International
 
V Andrews vita August 2016
V Andrews vita August 2016V Andrews vita August 2016
V Andrews vita August 2016Valerie Andrews
 
1292-handbook of consumer psychology.pdf.pdf
1292-handbook of consumer psychology.pdf.pdf1292-handbook of consumer psychology.pdf.pdf
1292-handbook of consumer psychology.pdf.pdfCassie Romero
 
2007-Hispanic-Marketing-Annotated-Bibliography
2007-Hispanic-Marketing-Annotated-Bibliography2007-Hispanic-Marketing-Annotated-Bibliography
2007-Hispanic-Marketing-Annotated-BibliographyMihaela Johnson
 
Reading and Resources: Making Work Work
Reading and Resources: Making Work WorkReading and Resources: Making Work Work
Reading and Resources: Making Work WorkEmma Hamer
 
การวิเคราะห์องค์ประกอบคุณค่าตราสินค้าจากมุมมองของลูกค้าในอุตสาหกรรมเครื่องดื่...
การวิเคราะห์องค์ประกอบคุณค่าตราสินค้าจากมุมมองของลูกค้าในอุตสาหกรรมเครื่องดื่...การวิเคราะห์องค์ประกอบคุณค่าตราสินค้าจากมุมมองของลูกค้าในอุตสาหกรรมเครื่องดื่...
การวิเคราะห์องค์ประกอบคุณค่าตราสินค้าจากมุมมองของลูกค้าในอุตสาหกรรมเครื่องดื่...Jergen Pipala
 

Similar a Daftar pustaka (20)

Rujukan
RujukanRujukan
Rujukan
 
Sap psikologi umum dan kesehatan masyarakat (7)
Sap psikologi umum dan kesehatan masyarakat (7)Sap psikologi umum dan kesehatan masyarakat (7)
Sap psikologi umum dan kesehatan masyarakat (7)
 
Rujukan
RujukanRujukan
Rujukan
 
Promotion Vs Marketing: how to ensure you're talking with, not talking at you...
Promotion Vs Marketing: how to ensure you're talking with, not talking at you...Promotion Vs Marketing: how to ensure you're talking with, not talking at you...
Promotion Vs Marketing: how to ensure you're talking with, not talking at you...
 
Sap psikologi umum dan kesehatan masyarakat (8)
Sap psikologi umum dan kesehatan masyarakat (8)Sap psikologi umum dan kesehatan masyarakat (8)
Sap psikologi umum dan kesehatan masyarakat (8)
 
Santa fe grill
Santa fe grillSanta fe grill
Santa fe grill
 
Mba syllabus 3
Mba syllabus   3Mba syllabus   3
Mba syllabus 3
 
Bibliography
BibliographyBibliography
Bibliography
 
Faculty research fcm may 25, 12
Faculty research fcm may 25, 12Faculty research fcm may 25, 12
Faculty research fcm may 25, 12
 
The Wooing(s) of Marketing by Systemic Cybernetics approache(s)
The Wooing(s) of Marketing by Systemic Cybernetics approache(s)The Wooing(s) of Marketing by Systemic Cybernetics approache(s)
The Wooing(s) of Marketing by Systemic Cybernetics approache(s)
 
Organizational Culture 2014 (03)
Organizational Culture 2014 (03)Organizational Culture 2014 (03)
Organizational Culture 2014 (03)
 
Consumer behaviour influencing dimensions of opinion leadership
Consumer behaviour influencing dimensions of opinion leadershipConsumer behaviour influencing dimensions of opinion leadership
Consumer behaviour influencing dimensions of opinion leadership
 
Paulo vieira-enangrad
Paulo vieira-enangradPaulo vieira-enangrad
Paulo vieira-enangrad
 
Women's Leadership Skills: Strengthening our Rotary Legacy
Women's Leadership Skills: Strengthening our Rotary LegacyWomen's Leadership Skills: Strengthening our Rotary Legacy
Women's Leadership Skills: Strengthening our Rotary Legacy
 
V Andrews vita August 2016
V Andrews vita August 2016V Andrews vita August 2016
V Andrews vita August 2016
 
Philip Kotler
Philip KotlerPhilip Kotler
Philip Kotler
 
1292-handbook of consumer psychology.pdf.pdf
1292-handbook of consumer psychology.pdf.pdf1292-handbook of consumer psychology.pdf.pdf
1292-handbook of consumer psychology.pdf.pdf
 
2007-Hispanic-Marketing-Annotated-Bibliography
2007-Hispanic-Marketing-Annotated-Bibliography2007-Hispanic-Marketing-Annotated-Bibliography
2007-Hispanic-Marketing-Annotated-Bibliography
 
Reading and Resources: Making Work Work
Reading and Resources: Making Work WorkReading and Resources: Making Work Work
Reading and Resources: Making Work Work
 
การวิเคราะห์องค์ประกอบคุณค่าตราสินค้าจากมุมมองของลูกค้าในอุตสาหกรรมเครื่องดื่...
การวิเคราะห์องค์ประกอบคุณค่าตราสินค้าจากมุมมองของลูกค้าในอุตสาหกรรมเครื่องดื่...การวิเคราะห์องค์ประกอบคุณค่าตราสินค้าจากมุมมองของลูกค้าในอุตสาหกรรมเครื่องดื่...
การวิเคราะห์องค์ประกอบคุณค่าตราสินค้าจากมุมมองของลูกค้าในอุตสาหกรรมเครื่องดื่...
 

Daftar pustaka

  • 1. DAFTAR PUSTAKA Arikunto, Suharsimi. (2006). Prosedur Penelitian Suatu Pendekatan Praktik. Jakarta : Rineka Cipta Assael, Henry. 1992. Consumer Behavior and Marketing Action. PWSKENT, Boston, MA. Anderson, Eugene W., Claes Fornell & Donald R. Lehman (July, 1994): “Customer Satisfaction, Market Share, and Prfitability: Findings from Sweden”, Journal of Marketing vol. 58. Abdurrahman, A, (2000) Ensiklopedia Ekonomi Keuangan Perdagangan, Pradnya Paramita, Jakarta Basu Swasta, 2000, Manajemen Penjualan, Yogyakarta : Penerbit BPFI. Berman, Barry and Joel R. Evans 2003). Principle of Marketing, Third Edition, Prentice Hall Int., New Jersey. Boone, L.E., & Kurtz, D.L. (2005). Contemporary marketing 2005. USA: Thomson South-Western. Bob Foster. 2008. “Manajemen Ritel”. Alfabeta, Bandung Bohrnstedt, G. W., ‘Measurement’, in P. H. Rossi, J. D. Wright and A. B. Anderson (eds), The Handbook of Survey Research, Academic Press, 1983. Laczniak, G. R. 1999. Distributive justice, catholic social teaching, and the moral responsibility of marketers. Journal of Public Policy & Marketing 18 (spring): 125-29. Biong, H. (1993), Satisfaction and Loyalty to Suppliers Within Grocey Trade, European Journal of Marketing, Vol 27, p. 21 –38. Burns, D.J., & Neisner, l. (2006). Customer satisfaction in a retail setting: The contribution of emotion. International Journal of Retail & Distribution Management, 34(1), 49-66. Donio’ J., Massari, P., & Passiante, G. (2006). Customer satisfaction and loyalty in a digital environment: An empirical test. Journal of Consumer Marketing, 23(70), 445-457. Engel, J.F., Miniard, P.W., & Blackwell, R.D. (2006). Consumer behavior (9th ed.). USA : Harcourt. Engel, F. James, (1994), Perilaku Konsumen, Jilid 1&2, Penerbit Binarupa Aksara:Jakarta 1
  • 2. Engel, James F., Roger D. Blackwell, Paul W. Miniard. 1990. Consumer Behavior. Dryden Press, Chicago, IL. Fornell, C., Johnson, M.D., Anderson, E.W., Cha, J., Bryant, B.E., 1996. The American customer satisfaction index: Nature, purpose, and findings. Journal of Marketing 60 (4), 7-1. Gaspersz, V. (2005). Total Quality Management. PT. Gramedia Pustaka Umum, Jakarta. Griffin, Hill. (2003). Customer Loyalty, How to Earn it How to Keep it. Loxington: Books An Imprint of The Free Press. Gronroos, C. (2000). Service Management And Marketing: A Customer Relationship Management Approach (2nd ed). Chichester: John Wiley and Sons, Ltd. Henry Simamora. 2000, Akuntansi Basis Pengambilan Keputusan Bisnis, Jakarta: Salemba Empat Kotler, P., & Keller, K. L. (2012). Marketing Management. 14th ed. New Jersey: Pearson Educational Kotler, Philip dan Amstrong (2002). Dasar-Dasar Pemasaran. Jilid I, Jakarta: Prenballindo. Kotler, Philip, (2007), Manajemen Pemasaran, edisi 11, jilid 1, Penerbit: PT. . Gramedia Pustaka Utama, Jakarta Kotler, Philip, Swee Hoon Ang, Siew Meng Leong, & Chin Tiong Tan (1996). Marketing Management An Asian Perspective. Prentice Hall, Singapore. Loudon, D.L, dan Della Bitta, A.J, (1993), Consumer Behavior: Concepts and Application, Singapore: Mc.Grow-Hill, Inc. Lehtinen, Volevi and Jatmo R Lehtinen. (1983 p. 21). Service Quality: A Study of Quality Dimension. Unpublished reserach report. Service management group OY Finlandia. Lamb, Chales W., Hair, Joseph F., and McDaniel, Carl. (2001). Penerjemah David Octarevia. Jakarta: Salemba Empat. Lovelock, Christopher H., and Lauren K, Wright. (2005). Principles of Service Marketing Management. New Jeresey: Prentice-Hall, Inc. Longenecker, Justin G. . Moore dan Carlos W. . Petty, J. William. 2001. Kewirausahaan Manajemen Usaha Kecil. Jakarta: Penerbit Salemba Empat. Mano, Haim & Richard L. Oliver. “Assessing the Dimensionality and Structure of 2
  • 3. the Consumption Experience: Evaluation, Feeling, and Satisfaction,” Journal of Consumer Research. 20 (December), hal. 451-466. 1993. Mouri, N. (2005). A Consumer-Based Assessment of Alliance Performance: An Examination of Consumer Value, Satisfaction and Post-Purchase Behavior. Doctor of Philosophy Dissertation, University of Central Florida, USA. (UMI No. 3193496). Mischitelli, Vincent. (2000). Your New Restaurant. Holbrook: Adams Media Coorporation. McCarthy, E. J., & Perreault, W.D., 1990. Basic Marketing: A Managerial Approach (10th ed). Homewood, Illinois: Richard D. Irwin. Monroe, K.B. (1992). Kebijakan harga. (Edisi 2). (Edisi Bahasa Indonesia). Jakarta: Gramedia. Mowen, John, C., Minor Michael, (2002), Perilaku Organisasi, Jakarta: Penerbit Erlangga Oliver, R.L. (1997). Satisfaction: A Behavioral Perspective on the Consumer. New York: The McGraw-Hill Companies, Inc. Peter. Olson J., Paul, J.C. (1999). Consumer Behavior: New York: Mc GrawHill/Irwin. Payne, Adrian. 2001. The Essence of Service Marketing. Diterjemahkan oleh: Fandy Ciptono. Penerbit Andi. Yogyakarta Schiffman, Leon G., & Leslie Lazar Kanuk (2000), Consumer Behavior, 7th ed., Prentice Hall: International Schiffman, Leon G., dan Lesslie, Lazar Kanuk.1994. Consumer Behaviour. New Jersey: Prentice-Hall Inc. Slovin dalam Umar, H. (2003). Riset Pemasaran dan Perilaku Konsumen. Gramedia Pustaka Utama, Jakarta Solomon, R., (2000), Consumer Behaviour, Buying, Having and Being. Fifth Edition, Prentice Hall International, Inc. Stanton, William J., Charles Frutrell. 2002. Fundamentals of Marketing. 9 Edition; McGraw & Co, New York. Sugiyono. (2007). “Metode Penelitian Kuantitatif Kualitatif dan R&D”. Bandung: Alfabeta. Tjiptono, Fandy & Gregorius Chandra. 2011. Service, Quality & Satisfaction Edisi 3. Yogyakarta: ANDI 3
  • 4. Tull and Kahle, (1990), Marketing Management, New York: Macmillan Publishing Company . Tse, D.K. dan P.C. Wilson (1988), Models of Consumer Satisfaction Formation: an Extension, Journal of Marketing Research, Vol. 25, p. 204 –212. Umar, Husein. 2009. Metodologi Penelitian untuk Skripsi dan Tesis Bisnis. Penerbit PT. Raja Grafindo Persada. Jakarta Wallace, D.W., Giese, J.L., & Johnson, J. L. (2004). Customer retailer loyalty in the context of multiple channel strategies. Journal of Retailing, 80, 249- 263. Yazid, 2005, Pemasaran Jasa; Konsep dan Implementasi , Edisi Kedua, Ekonisia, Fakultas Ekonomi UII, Yogyakarta Zeithaml dan Bitner. (2006). Services Marketing: Integrating Customer Focus Across the Firm. Fourth Edition. New York: The McGraw-Hill Companies. Zeithaml, Valarie, A. Marry Jo Bitner. 2003. Third Edition. Services Marketing – Integrating Customer Focus Across The Firm. International Edition, McGraw-Hill Companies Inc. Zeithaml, V.A. and M.J. Bitner. (2001). Services Marketing: Integrating Customer Focus Across the Firm. International Edition. McGraw-Hill, United Stated of Amerika. 4