1. Name: Brian Ross Adams.
Flat 6, The Links, 8 Queen Park West Drive, BH8 9BY Tel: +44 (0)7478 653831
E-mail: ross.adams@gmail.com
Summary
Problem-solving, doing whatever it takes to find a prompt solution. Awareness of having approachable
customer-facing and communications skills. Welcome new challenges and adapt to change readily. Self-
motivation and organizational abilities to undertake tasks independently and to deliver these to schedule,
within a wide range of environments. My experience ranges over a 20-year IT career. Large part of my field
service work with Unisys took place in large data centres and could include full replacement and partial
configuration of SAN arrays and switches, including fibre and networking infrastructure. In summary, a
basic/base setup of the switches or SANS was carried out, ready to hand over to the customer. For new
storage nodes, we would run diagnostics before adding in its permanent IP address to the new node which
would be supplied by the customer, then adding in all subsequent stacked nodes.
Recent certifications experience or in-house training
• CBT Microsoft MSIT Windows 8 in house at Microsoft
• CBT Microsoft MSIT Windows 7 in house at Microsoft
• CBT NetApp FAS2240 – Servicing Storage network
• CBT NetApp 3100 – Maintenance Storage Network
• CBTNetApp Fibre Channel SAN Troubleshooting Storage Network
• Isilon EMC
• Quantum Tape Libraries
• Dell Laptops, Desktops Server DCSE 2005 to 2014
• ATMs from 2001 to 2006 with Halifax Building society
• CompTIA A+ Hardware and Software Certification in 2005

2. Career History
Present role
June 2015 to present
NHS Deployment Engineer. Rollout of Various new W7 laptops along with providing training in a classroom
environment on use of the Laptops with SafeNet VPNs and Wifi .
Duties are also PXE image builds of laptops , use of Active Directory adding machines to domain and correct
OUs and adding to various software groups plus encrypting hard drives using SafeNet MacAfee Endpoint
Protection.
October 2014 to 27 th March 2015
Role=Lead Engineer
Lantec/Wincor Nixdorf
Tel: 01582 866999. Unit 10, Lovett Way, Woodside Estate, Dunstable, Bedfordshire, LU5 4TU
Line manager Bob South
lead installation Engineer for Lantec/Wincor working on a Regus project. This involves Installation of
IT equipment firewalls, voice- over IP, Routers, switches , desktop PCs .This is mainly rack and stack
with connectivity to a remote network team who configure the new kit over 3G tethered Laptops and
Teamviewer.
I mainly Setup new installations of Regus business/virtual offices across Europe including providing
all training to Engineers across Europe and UK . Most installs take between 3 to 10 days depending on
size, most involed working away from home every day in Europe . New install (NCOS) Sites so far
have been Amsterdam, Rotterdam, Aberdeen , Edinburgh, Madrid , Barcelona, Prague, Brussels plus
various training weeks for other Lantec/ Wincor Nixdorf engineers in Milton Keynes.
I did not get involved with high level configuration but only scripted setup, hardware installation. this was the
same for the routers and switches. This was because most of the equipment was pre-staged. I was there to
add initial IP address , gateway and DNS information so the remote config team could connect to the routers
and firewalls. I also configured IP and gateways of the DELL IDRAC / RAC Remote Access cards of the Dell
servers, IP subnet and GW of remote console devices fitted and many other devices including desktops,
printers , scanners, and adding in Meraki WiFi transceiver https://meraki.cisco.com/ . The Cisco IP phones
were auto loaded with a pre made script from the VOIP cloud asterisk server, so again due to the time
constraints high level config was not done by myself, only the hardware with IP address subnets GW and DNS
entries.
Desktop support while working for Unisys Unisys 20012 to September 2014
Microsoft (Unisys Contract) Campus, Reading | MSIT Field Service and site-based
Techlink Site Support Technician
Role ongoing as backfill, while still doing regular field service for Unisys
Unisys has a contract to supply IT support to Microsoft employees. I was working primarily at the Microsoft
Reading office, providing support for 2 locations in the UK from Reading Campus to Guildfords Lionhead
Studios I provided helpdesk and on-site support for both sites. Responsibilities here involve providing day-to-
day workstation support on Window 7 and Windows 8 operating systems and XBOX. This also included site
support at the Microsoft Reading campus and also Lionhead Studios in Guildford where the Fable Legend
Xbox games are made. At Lionhead, my responsibilities were to repair and upgrade desktop PCs and supply
new gaming PC desktops to new contract staff. Some network patching in the comms room for new PC
locations.
Field Service Engineer
Unisys | Customer Service & SAN Engineer Dell DCSE trained
October 2000 – Sept 2014

3. Equinix Data Centre Support, providing maintenance and support for a large range of enterprise-level
SAN devices, including NetApp Storage Arrays and Dell Servers, with customers including BSKYB, Nokia,
O2, Vodafone, JP Morgan and BT.
Hardware and software maintenance on servers, SAN solutions, backup libraries, printers, laptops, desktops
and peripherals. Software reconfigurations and support on all Microsoft platforms (inc Windows Server 2003).
Manufacturers supported are Dell, Compaq, Unisys, Isilon (EMC), Lexmark, Canon, HP. 24/7 cover for all
equipment under Unisys service agreements.
Field Service Engineer | Contract Roles
July 1998 to October 2000
• Field service engineer covering the southeast and west areas
• Clients included IBM, Tesco, ELF petrol stations, Alldays, Citroen.
Repair of all ranges of PCs and printers, including IBM Compaq Hewlett Packard.
• Roll-out of systems and installation of networked machines using Windows 98/NT.
IT Contractor | COMPUTECH, Poole (Computer Services)
1996–1998
• Providing a computer support service to private clients, industry and commerce
• Experience includes building, installation and repair of hardware, software and accessories to meet
various business and private requirements
• Contracts include configuration and installation of new equipment nationwide
• Internet use for the sales of computer equipment (using online auctions like Ebay)
•
Field Service Engineer | COLLMAIN, Dorset (Fire Alarm Equipment)
1995–1996
• Providing technical support, testing and installation of equipment for large industrial
corporations throughout south England
• Customer service and customer care
Service Engineer | ATLANTIC CRUISE SHIP LTD, Florida USA
1994–1995
• Responsible for the maintenance and servicing of leisure equipment
• Working unsociable hours
Hardware Repair Engineer | CETREK LTD, Dorset
• Testing and repair of digital and analogue auto pilot electronic assemblies
• Responsible for quality control
Qualifications and training
These are just a few of my internal/external training and certificates (others available on request)
2013 Quantum Tape Library
2012 Dell Poweredge R300, R400, R500, R600 Series Dell Inc., Reading
2012 NetApp – Data ON-TAP Clustering Netapp Inc., London

4. 2012 NetApp – ASE 2 Netapp Inc., London
2012 EMC/ silon Hardware Maintenance
2012 Dell Storage Networking Professional Dell Inc., Reading
2012 Dell Certified System Expert (DCSE) Master Level Dell Inc., Reading
2006 CoMP TIA +A Certification 2006 Hardware and Software certs
2003 NetApp Certified Storage Area Networks (SAN) Netapp Inc., London
Maintenance and Operation
2003 NetApp Fast Ethernet Series Hardware Maintenance Netapp Inc., London
2002 ES7000 Maintenance & Operation Unisys Ltd, Milton Keynes
2001 Cisco Network Academy Program Southampton College
2000 Hewlett Packard Mono LaserJet Certification HP Inc., Milton Keynes
2000 Hewlett Packard Server/Desktop Certification HP Inc., Milton Keynes
Other interests
Climbing, cycling, theatre-going, modern jive (ceroc), model-glider-making and -flying
Personal details
Date of birth: 25 January 1965
Driving licence: full clean licence
Marital status: married – one child