Keynote presentation at DevOps Con Munich, December 3, 2019, presented by Damon Edwards, co-founder of Rundeck.
Responding to incidents has always been the core job of Operations. With the rise of DevOps and SRE, how Operations work gets done — and who is doing the work — is changing. This talk will look at how high-performing organizations are applying DevOps and SRE practices to shorten incidents and reduce escalations.
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5. What Is an Incident?
An unplanned disruption impacting
customers or business operations
6. What Is an Incident?
An unplanned disruption impacting
customers or business operations
Outages
Service Degradation
7. What Is an Incident?
An unplanned disruption impacting
customers or business operations
Outages
Service Degradation
Work interruption
Delay/Waiting
“Short-Notice” Requests
23. Adrian Cockcroft
Developer
Developer
Developer
Developer
Developer
Old Release Still
Running
Release Plan
Release Plan
Release Plan
Release Plan
Deploy
Feature to
Production
Deploy
Feature to
Production
Deploy
Feature to
Production
Deploy
Feature to
Production
Bugs
Deploy
Feature to
Production
Immutable microservice deployment
scales, is faster with large teams and
diverse platform components
DockerCon EU 2014 Architecture enables speed.
Speed is the advantage.
36. 1. SRE needs Service Level Objectives, with consequences
2. SREs have time to make tomorrow better than today
3. SRE teams have the ability to regulate their workload
Principles of SRE
37. 1. SRE needs Service Level Objectives, with consequences
2. SREs have time to make tomorrow better than today
3. SRE teams have the ability to regulate their workload
Principles of SRE
38. 1. SRE needs Service Level Objectives, with consequences
2. SREs have time to make tomorrow better than today
3. SRE teams have the ability to regulate their workload
Principles of SRE
73. Why?
Why?
Why?
Why?
Why?
There is no root cause.
(That’s just a political distinction)
Right,
Wrong,
Safety II,
and You.
Incidents = unplanned investments
REDeploy.io