1.
Confidential
Achieving Shorter Incidents
ServiceNow Integration
April 16, 2020

2.
Confidential
Digital Transformation is Breaking Ops
Failures and last minute changes have always been inevitable, but digital
transformation is rapidly increasing frequency and impact
Increasingly complex
systems mean more
opportunity for failure
Business demands require
rapid change at a greater
frequency
Compliance and security
concerns change quickly
Traditional operations management practices can’t keep up

3.
Confidential
1. Decipher the wiki (what does it mean? how
old?)
2. Ad-hoc tool/script usage (where? syntax?)
3. ESCALATE!
3 options:
Without RBA
Runbook
Automation

4.
Confidential
1. Decipher the wiki (what does it mean? how
old?)
2. Ad-hoc tool/script usage (where? syntax?)
3. ESCALATE!
3 options:
Without RBA
With RBA
Runbook
Automation

5.
Confidential
Outage Time
How long a particular service is down or
has degraded performance.
Outage Time
x Outage Cost Per Hour
= Value Lost
Shorten Outage Time by 60%?
Reduce by 80% for repeat/known issues
Reduce by 30% for new/unknow issues
Runbook
Automation
ROI
(Shorter Incidents)

6.
Confidential
Runbook
Automation
ROI
(Fewer Escalations)
Incident Response Hours
Total labor time spent responding to incidents
Total response hours*
x Hourly labor cost
= Value Lost**
Reduce Total Incident Response
Hours by 50%
*Usually most concerned with anyone above L1
**This is direct cost. Can also factor in cost of delay.

7.
Confidential
2019 Clarified Rundeck’s Position
Rundeck Ties Together Your Ops Ecosystem

8.
Confidential
ServiceNow and Rundeck Together
Automation for
Incident Management
Self-Service Diagnosis
Enhanced Incident
Information
Empowering Level 1

9.
Confidential
Demo and Poll Questions
To view live demo, visit:
https://rundeck.wistia.com/medias/4nzu5w5eib