On Demand Viewing: https://www.rundeck.com/super-charge-reliability To win in today’s digital age, organizations need to balance product reliability and feature delivery with dynamic business needs and legacy and multi-cloud environments. Automation, as a main SRE practice, scales product reliability practices by reducing tedious tasks related to production operations, freeing up engineers to work on innovation. Whether you are in a traditional operations organization or a “you build it, you run it” team, this webinar will explore strategies for increasing automation to improve your Operations so you can continue to create excellent experiences for your customers. -How you can reduce MTTR and eliminate toil with Self-Service Operations -Common workflow challenges and opportunities -How you can use Runbook Automation to enable Self-Service Operations -Ways to leverage existing assets and workflows by integrating Rundeck with existing toolsets -See a demo of real world cases

1. Shape Up
Skills Builder - September 4th, 2020
Confidential
Automate your Site Reliability
Request with Rundeck
Feb 25, 2021

2. Speaker: Craig Hobbs
Craig is a Solution Consultant, SyFy Super Fan,
and Do-gooder at Rundeck.
He has 10 years of experience in system
integrations, environment monitoring, and
application performance. At Rundeck, he helps
DevOps and IT teams leverage Runbook
Automation and Orchestration to solve complex
automation challenges. #BlackLivesMatter
#FightsForTheUser
Twitter: @chobbs

3. Agenda
1 SRE’s and The Case for Self-Service Automation
2 Common workflow challenges and opportunities
3 How you can use Runbook Automation to enable Self-Service Operations
4 Demo
5 Q/A

4. 2021 Prediction for IT Automation:
“Organizations will lower operational costs by 30% by combining
hyper-automation technologies with redesigned operational
processes”
- Gartner’s IT Automation Predictions for 2021

5. Just Automate Everything?
● For SREs, eliminating manual tasks is a guiding
principle.
● However, the application and effectiveness of the
automation can change based on how the team
chooses to fulfill this operation.
● Thoughtless automation can create as many
problems as it solves.

6. Just Automate Everything?
● The management of production servers is a job with a
varying responsibility and requires strict security
constraints.
● There needs to be a designated team to manage this
environment and define the standards for its usage.

7. SRE Teams in the Customer Experience
Status Quo:
1. Customer care teams are an
integral part of any organization.
2. SRE teams are often inundated with
manual requests from the customer
service team to assist with
resources to resolve trivial issues.
3. Customer care teams then diagnose
and resolve the issue.
Customer
Care
SRE Team

8. SRE Automation Options
There’s no “one-size fits all” toolset for automation. The tools the SREs use at any
given time will depend on where an organization is at in their SRE journey.
Consider the following challenges:
● Manual and repetitive activities
● Support across organizations
● Security-first approach
● Works with legacy tooling

9. Case for Self-Service Automation
How can we reduce the burden on SRE teams
and empower customer care?
Make this information available at the click of a
button! This is where power of self-service
automation comes into picture.
● Self-service automation: Equip customer
care teams with the ability to resolve issue
quickly and allow the SRE team to maintain a
set of standards and practices for accessing
secure internal operations.

10. Self-Service Runbook Automation
Rundeck is runbook automation software
that enables anyone in your organization
to have self-service automation access to
operation tasks that previously were only
available to your subject matter experts.
Does not displace your existing
automation. Rundeck makes it more
secure, auditable, and easier to run.
Dev
Customer
Success
IT Request
Define Standard
Procedures
SREs
Agnostic
Clouds
OnPrem
Infrastructure
Microservices
VMs

11. Rundeck helps navigate customers
increasingly complex environments
Rundeck fits alongside what you already have and
makes Ops tasks easier for non-experts.

12. Rundeck Supports Self-Automation Practices
Reducing TOIL activities
Implementing gradual
change
Reducing organizational
silos
Leverage current tooling
for automation

13. Thank You!

14. What Rundeck Enterprise Provides
Capabilities
Distributed execution
Orchestration workflows
Error handling
Healthchecks
Webhooks
Scheduling
Guided tours
Secure key storage
Role-based access
SSO support
History and audit trail
Ticket integration
Clustering
HA and failover
Plugin repositories
Use your existing tools and scripts
(Any language or automation tools)
Infrastructure aware
Made for DevOps and Cloud Native ways
of working
Security and compliance friendly
Infrastructure
details and
state
Collect and
Process Output
Authentication
and Roles
Tickets, Work
Status, Approvals
Workflow and
Scheduling