1. CONFIDENTIAL
Nothing Endures but Change.
Gatwick Security: Don’t Stand in the
way of Progress!
Chris Woodroofe
Head of Security & Business Continuity
Gatwick Airport Limited

2. Gatwick Airport – Security
18th September 2013
Chris Woodroofe – Head of Security & Business Continuity
NOTHING ENDURES BUT CHANGE

3. CONFIDENTIAL
AMBITION & STRATEGY
03

4. CONFIDENTIAL
THERE WAS A TIME WHEN ALL WE NEEDED
TO DO WAS NOT HAVE QUEUES…
4

5. CONFIDENTIAL
AND IT’S CLEAR THAT SHORTER QUEUES
HAVE HELPED TO MAKE A DIFFERENCE!
5

6. CONFIDENTIAL
PEOPLE
6

7. CONFIDENTIAL
PEOPLE
7

8. CONFIDENTIAL
PEOPLE
8

9. CONFIDENTIAL
PEOPLE
• Deployed Mystery Shoppers
• Measured Net Promoter Score (NPS)
• Tracking our improvement…
9
NORTH TERMINAL SOUTH TERMINAL

10. CONFIDENTIAL
PROCESSES & TECHNOLOGY
• In 2011, our central search area in south terminal set the standard that others have
followed.
• In 2014/15 we’re going to upgrade north terminal…to a similar standard?
• No, of course not – nothing endures but change!
• To the next generation…
10
Security Max

11. CONFIDENTIAL
BODY SCANNERS
11
PROCESSES & TECHNOLOGY

12. CONFIDENTIAL
REMOTE SCREENING
12
PROCESSES & TECHNOLOGY

13. CONFIDENTIAL
NEXT GENERATION SECURITY SEARCH LANE TECHNOLOGY
13
PROCESSES & TECHNOLOGY

14. Gatwick Airport – Security
18th September 2013
Chris Woodroofe – Head of Security & Business Continuity
NOTHING ENDURES BUT CHANGE
Questions?