1.
Human Relations
and Intercultural
Fluency
HRMT 5140– Week Nine

2.
Agenda
• Foundational Intercultural Concepts
• Cultural General Models
• Culture Shock
• Team Meeting

3.
What is
Culture?

4.
Three Levels of
Culture
• Concrete – Behavioural
• The visible, tangible level of
culture (surface level
dimensions)
• Norms – Roles
• How we define social roles,
language, communication,
family structure, gender roles,
etc. These reflect values as they
situate us organizationally in
society
• Values – Symbolic
• Values and beliefs; sometimes
the abs tract elements of
culture. Value systems,
worldview, beliefs, spirituality,
etc.
(Hidalgo N. 1993)

5.
Analogies

6.
Intercultural Fluency

7.
All Together Now….

8.
Now Read the Color Not The Word
Now Read the Colour Not The Word

9.
What is Culture?
• “Culture hides much more than it reveals, and
strangely enough what it hides, it hides most
effectively from its own participants.
• Years of study have convinced me that the real
job is not to understand other cultures but to
understand our own.”
E.T. Hall (1959; 1973)

10.
Cultural
Values
Theories
• Hall (1959)
• Kluchhohn & Strodtbeck (1961)
• Hofstede (1973; 1980)
• dimension to Hofstede
• Minkov (2010) expanded 5th
dimension and added 6th
(Indulgence)
• Scwartz (1992)
• Trompenaars & Hampden-
Turner (1997; 2004)
• House et. Al (2007) GLOBE Study

11.
Cultural
Values
• Universalism and Particularism
• Polychronic and Monochronic
• High Power Distance and Low
Power Distance
• Direct and Indirect
Communication
• Individualism and Collectivism
• Emotional Expression and
Restraint

12.
Universalism and
Particularism
(Liu Y, 2015)

13.
Monochronic and
Polychronic
(Liu Y, 2015)

14.
Low and High Power Distance
(Liu Y, 2015)

15.
Direct and Indirect Communication
(Liu Y, 2015)

16.
Individualism and Collectivism
(Liu Y, 2015)

17.
Emotional Expression
and Restraint
(Liu Y, 2015)

18.
Who Adapts to
Who?
(Liu Y, 2015)

19.
How would
you define
culture shock?
.
Culture shock is the process of adjustment
to an unfamiliar culture

20.
Who has experienced
culture shock?

21.
Phases of
Culture
Shock
23
Honeymoon
Disorientation
Shock
Adaption
Adjustment

22.
• Symptoms of Culture
Shock
Go To Google Jam Board

23.
Symptoms of Culture Shock
• Confusion
• Withdrawal
• Depression
• Frustration
• Anxiety
• Inability to Concentrate
• Feeling Isolated or Helpless
• Exhilaration
• Lack of Motivation
• Crying
• Feeling Silenced
• Longing to Be Back Home
• Suffering from Body Aches and Pains
• Boredom
• Sleeping A Lot or Tiring Easily

24.
Strategies to overcome
culture shock
Breakout rooms and
report back

25.
Strategies to Deal
with Culture Shock
• Anticipate it - do not let it take you by surprise.
• Find out as much as you can about where you are going before you
leave.
• Identify familiar things you can do to keep you busy and active.
• Manage stress, do not deny your symptoms and do not give in to
them.
• Monitor your drinking and eating habits.
• Give yourself time to adapt. Making mistakes is a normal part of
learning.
• Discuss your experiences with your colleagues.
• Expect the same symptoms when you come home.
• Think about the positive aspects of culture shock.
• Retain a sense of humour

26.
Why Should
Organizations Care?

27.
“I am not the same having seen the
moon shine on the other side of the
world”
May Anne Radmacher