1. Ryan C. Campbell
Seattle WA, 98126 rccampbell3@gmail.com
Accomplished IT professional with experience in business analysis, requirements engineering, system configuration, data
mapping, report writing, and process improvement. Skilled at working with Operations and Accounting/Finance business
partners, systems engineers, developers, and vendors, to implement effective technology-based solutions. Excels in
challenging environments that promote learning and professional growth.
SKILLS
 Requirements Elicitation: Interviewing, Workshops/JAD sessions, Process Modeling, Interface Analysis, Data
Mapping, Data Modeling, Prototyping.
 Documentation: Business Cases, Business Requirements Documents, Technical Specifications, Project Plans, Test
Plans and Test Cases, Implementation Plans, Support and Maintenance Plans.
 Computer & Software: MS Excel, Word, Access, Project, Visio, PowerPoint, Outlook, SQL Server Reporting Services,
SQL Server Management Studio
 Business System Configuration: BKFS’s Core Servicing Platform (MSP), Director, Passport, and ELI, as well as other
ancillary applications. Areas of expertise include: Consumer Loans, Cash, and Default.
PROFESSIONAL EXPERIENCE
Senior IT Business Analyst (September 2014 – Present)
IT Business Analyst II (June 2008 – September 2014)
Single Family Technology, HomeStreet Bank, Seattle, WA
Responsibilities:
 Works with Single Family Loan Servicing Management to identify technology solutions that support corporate
strategies, respond to regulatory challenges, and increase operational efficiencies.
 Lead Business Analyst on medium to large sized projects/releases, including: core system enhancements,
implementation of ancillary applications, process automation scripts, and data interfaces.
 Project/release manager and QA lead on small to medium sized projects.
 Systems analyst duties, including: system configuration, workflow design, data analysis, interface design, data
conversion mapping, and production support.
 Develops customized reports for business partners, using Microsoft SSRS (SQL Server Reporting Services).
Accomplishments:
 Implemented GL Interface between core loan servicing application (MSP) and Corporate GL system. Work effort
included mapping of complex GL mapping table (400 monetary transactions for 20 unique loan products), and the
development of a reporting data mart. Provide continuing production support and release management. This product
improved GL reconciliation processes, and remediated audit deficiencies.
 Mapped and implemented the new loan interface, for automated transformation and boarding of newly funded loans
from the loan origination system to the servicing system on a daily basis (approx. 1,000 new loans/month). Created
an exception handling process that allows Servicing to identify loan origination system data quality issues. Manage
semi-annual release cycle, for vendor-released enhancements and bug fixes.
 Lead BA on a project to implement a new consumer loan module to the core servicing system, and convert acquired
consumer loans. Worked with the project team and vendor (BKFS) to stand up and configure the module, convert
loans, test, and develop new business processes. Responsible for overall management of requirements and testing
effort. Effectively consolidated consumer and mortgage servicing processes and established technology
infrastructure to allow for additional growth in consumer lending.
PROFILE

2.  Lead BA on cross-functional project to create online banking integration between core loan servicing and core
banking systems. Performed cost-benefit analysis of variety of vendor-driven and internal solutions. Worked with
senior leaders to complete business case and recommend chosen solution to corporate project governance
committee. Implemented custom interface to display customer loan data in the online banking application, and allow
customer-initiated online transfers between deposit and loan accounts.
 Worked with business partners to design a series of complex automated workflow templates for managing and
tracking loans in Default, Loss Mitigation, and Foreclosure. Resulted in improved end user loan pipeline
management, effective management reporting, and a reduction in investor compensatory fees/penalties due to more
accurate defaulted loan reporting. This work continued through 2013 and the implementation of the new CFPB
regulations.
 Project manager and business analyst of a project to implement Phase I of the new loan delivery interface (ULDD) for
our investors, Fannie Mae and Freddie Mac. The project included the development of mapping and business rules for
an XML interface file of over 325 data elements.
Servicing IT Consultant, Black Knight Financial Services (formerly LPS) (June 2007 – June 2008)
Jacksonville, FL
Responsibilities:
 Completed on-site system conversion consulting engagements for clients converting to MSP servicing platform.
 Interviewed clients and gathered relevant client data in order to provide business and system application training,
perform problem analysis and determine solutions to client issues.
 Monitored the engagement's progress after the on-site review addressing any subsequent issues arising,
uncompleted tasks, and any problems disclosed in assigned functional areas.
Accomplishments:
 Worked on a conversion and implementation team tasked with converting over 1 million Home Equity Loans and
Lines of Credit to the MSP Platform. Provided consulting services on data mapping, system training, and interfaces.
Senior Servicing Operations Analyst, Loan Servicing Department, HomeStreet Bank (January 2004 – June 2007)
Seattle, WA
Responsibilities:
 Provide ongoing production support for the Loan Servicing department, focusing on the servicing system platform –
MSP, and various interfacing applications.
 Tracked issues and opened tickets with the vendor (LPS) client support center. Provide detailed analysis to support
initiatives related to Special Loan products and system enhancements.
Accomplishments:
 Acted business SME on project to data map and convert 2,000 HELOCs from the retail banking system to MSP.
 Completed in-depth analysis of cash processes, focusing on Lock Box errors and exception payment handling.
Helped increase efficiency and reduce errors by implementing system business rules (MPL), improved utilization of
suspense queues, and streamlined Lock Box interface mapping. Resulted in a significant reduction in cash
processing time.
EDUCATION
Certificate of Business Analysis
University of WA Professional and Continuing Education (September 2012 – May 2013)
Bachelor of Science in Business Admin., emphasis in Finance, Graduated with High Honors.
University of Montana (September 1996 – May 2002)