1. S.KARUPPAN
Plot No:10,4/332,Ruby Complex Extn.Salai,(Behind Bharat Petrol Bunk),
Neelangarai, Chennai 600 041 • 09380095874 •
s.karuppan5@gmail.com
s_karuppan5@yahoo.co.in
Objective:
Manager-Operation.Focus on effective and efficient support operations.
EXECUTIVE PROFILE
 Over 23years+plus of experience in IT Service Management in India .
 Fully capable of developing and motivating personnel to achieve competitive
performance objectives. Strong people management skills in both vertical as well as
team oriented organizations.
 Having strong Technical background in Test& Repairing center experience in Field& and
in house Operations Management
 Worked for some of the largest IT organizations - CTS,Southern technology, Citigroup IT
, TATA consultancy , IBM India Ltd and Banking ,ICICI,SBI,CBI,INDIAN BANK clients
include Citibank N.A , Southern Railway ,IGCAR ,ISRO-Sriharikotta ,Airport Authority of
India, New India Insurance, Ashok Leyland and lots of other prestigious client .
Managerial ExpertiseManagerial Expertise
 Lead initiatives which impact the business in defect reduction, cost reduction, and
revenue enhancement
 Streamlining the Billing Process for all the processes and ensure zero defects on
Billing.
 Proactive communication / resolution on service delivery challenges
 Track schedule adherence issues / identify and discuss process improvements
related to Service Delivery
 Monitoring of track leads to ensure service delivery targets are met consistently
 Create & implement workflows to facilitate structured support in all areas and
issues.
 Help process baseline and track key metrics and achieve productivity targets
 Heading the technical team of 25 person,for the smooth operations of support.
• External conducting experience including presentation and training activities.
• Ability to define problems, collect data, establish facts, draw valid conclusions and
create solutions to ITSM related problems.
• Strong proven skills in contract management and contractor management.
• Leads in infrastructure problem analysis and resolution in meeting customer service
level agreement.
• Use sound judgment in the management, escalation and resolution of support cases
• Analytical and conceptual thinking, with influence and communicate effectively
with non-technical audience and senior management.
• Deliver the professional services successfully
Technical ExpertiseTechnical Expertise
• Expertise operations support for line printers,Hi-end-laser printers(wipro,lipi,& HP-)
• Knowledge on,MsDos,microsoft windows 2003

2. • Part of support Project and Delivery Team.
• Troubleshooting of Hi end line printer related issues.
• Participated in the ISO Internal Audit Team
• Technical Document Preparation
CertificationsCertifications
• ITIL Foundation Certification V3
Professional Trainings UndergoneProfessional Trainings Undergone
• ITIL Foundation V3 –
• Wipro printronix training program –Wipro Info tech,
• Wipro Inkjet&laser jet printer training program– Wipro Info tech,
• Multinational products like ATM-wincor Training program-wincor
• Lipi –Training Implementation and Configuration –Lipi Data system
• To attending the managemet training program at Mumbai –
Professional Experience:
Designation Organization Period
Manager-Trc Cash Link Global Systems Pvt Ltd 15 June11 –Nov11
Chennai
Manager-operation
Nebula computers pvt ltd
Chennai
Wipro –channel partner-chennai
Feb-12 TO TILL Date
Cash Link Global Systems Private Limited is an India based technology company
specializing in Retail Delivery Products, Concepts and Services in the banking and financial
industry.
Responsibility:
 Installation, Maintenance and Support of the machine
 Maintain good Customer Relationship
 Planning and execution of the Preventive maintenance at regular interval
 Repairing and testing of ATM Modules & CCA’s
 Quality Control of all the ATM CCA and Modules.
 Alternative Solutions in case of a technical crisis like no spares available or any
related.

3.  Maintain the maximum availability of all spares through efficient and timely repair.
 Well Known Experience with Diebold, Hyosung, triton, NCR & DeLaRue (TCD)
machines.
 Installing & Configuring of various software used for the various machines.
 Job includes on site installation, servicing and maintenance.
 On site inspection for network design and cabling.
 Troubleshooting on network related problems.
 Giving solution to end user for all software and hardware problem.
 Giving guidance to field engineers.
 Installing OS, configuring Network, printers and applications.
Experience DetailsExperience Details
Organization : CMS COMPUTERS LTD
Duration : From Nov 1994 to 10 June 2011
Company Profile :Cms is the system itegrated and Reseller of Networking Products,It is a
Limited company with its corporate Head Office in Mumbai and Branches at all major
cities in India,CMS Computers has strategic alliance with multinational products like
Wincor ATM,IBM,HP,Acer,Compaq,Dell,Wipro,Lipi,3com,and CISCO.
Job Profile : As a Manager – TRC-regional head reporting to SDM with a team
size of 25 people I am responsible for TRC-Region, I am playing a major role in TRC
Management Inhouse & field support Service.
Responsibilities:
_______________
• Responsible for Installation,Connectivity,Maintenance,Service and preventive
maintenance of wincor ATMs.
• Maintaining the Entire Field service calls in and around Tamil Nadu,pondycheri &
kerala State.
• Managing monthly billing for Field and inhouse trc service .
• Managing Engineers and Calls Assign to the engineer for the SLM Calls.
• Periodically Meeting customers for the service issue.
• Site visit Auditing & Quality Checking for all the ATMs.
• Spare maintaining & followup with HO.
• Training conducted for the Field Engineer.
• Managing and directing a team of people to produce deliverables to the schedule as
set in the Scope of Work.
• Responsible for the timely and satisfactory completion of the service –maintain
agreed SLA .
• Ensure that service reports are produced for each customer service and that
braches of SLA targets are highlighted, investigated and actions taken to prevent
their recurrence.

4. • Facilitating the TRC team’s progress in the analysis and production of the project
deliverables – Effort Capturing and Trend Analysis
• Managing all project issues and helping to resolve them;
• Working closely with the Customer Project Manager in producing the project
deliverables;
• Ensuring the trc team followup with a SLA
• Handles day-to-day frustrations, adversities, and uncertainties;
• Set goals, objectives and plans for team members;
• Appraisal Review - Measure and assess all performance against jointly agreed goals;
• Initiate and conduct appropriate training programs for customer site engineer.
• Periodic meetings will be conducted with the regional support heads on the service
issues.
• Co-Ordinating with the logistics for the spare management for the effective closure
of the calls.
• Maintaining the complete database of the TRC for the ready reference and followup
• Co-Ordinating with the customers regularly on the service feedback and frequent
mailer been sent on the technical update.
Projects Handled
Project Title Infra Role Period
ICICI-WINCOR ATM WINDOWS XP Team Lead Oct 08 – Jan‘09
SBI-WIPRO PRINTRONIX LINE
PRINTER
MICROSOFT
WINDOWS/DOS
Team Lead Jan 2002 –Dec 2005
SBI-Pass Book Printers MICROSOFT
WINDOWS/DOS
Team Lead Jan 2002 – Dec-2005
Previous Employment:
Organization : Eiko computers pvt ltd Chennai.
: Eiko computers pvt ltd is a third party Amc company.
Duration : From April 1993 to Oct’1994.
Client : NPCL-Kalpakkam,Tamil Nadu Elecricity Board Chennai.
Job Profile : Designated as a customer support engineer and holding the role of
Trc support. With the assigned role I was reporting to the Rigional Manager
preparation, Contingency planning, Weekly review with NPCL Customer etc.
Responsibilities include:
Technical Support
• Maintenance level updates, System re-built,monitor,and printer Field& In house
service level support -.

5. Organization : Mostek & Suntek pvt ltd,Chennai
: Mostek& Sunteck is a production &service of monitors.
Duration : From Dec 1989 to Feb 1993.
Client : Indian Express ,sterling computers
Designation : Customer Support.
Role :Servicing of Monitors&,ckt R&D ,QC Checking of Monitors
.
Responsibilities include:
Technical Support
• Production support of monitor
• Troubleshooting of monitor service
• Involved technical support of monitor service.
• Monitor pcb & ckt development.
• Spare maintaining & followup with HO.
.
Organization : Tempsen Devices, Chennai.
: Tempsen Devices is a instrumentation Heating equipments
,temperature controller production and service.
Duration : From Sep'1987 to Nov 1989
Designation : Technician
Role : Service&production support.
EDUCATIONAL QUALIFICATION:
Diploma in Electronics& communication Engineering –Arulmigu Kalasalingam Polytechnic
Krishnankoil of Srivilliputtur–Virudhunagar D.t
PERSONAL DETAILS
Date of Birth : 15th FEB 1967
Languages Known : English & Tamil
Marital Status : Married
Nationality :Indian
Passport Number : H3968697
Place:Chennai-41 Signature
Date :
S.KARUPPAN

6. Organization : Mostek & Suntek pvt ltd,Chennai
: Mostek& Sunteck is a production &service of monitors.
Duration : From Dec 1989 to Feb 1993.
Client : Indian Express ,sterling computers
Designation : Customer Support.
Role :Servicing of Monitors&,ckt R&D ,QC Checking of Monitors
.
Responsibilities include:
Technical Support
• Production support of monitor
• Troubleshooting of monitor service
• Involved technical support of monitor service.
• Monitor pcb & ckt development.
• Spare maintaining & followup with HO.
.
Organization : Tempsen Devices, Chennai.
: Tempsen Devices is a instrumentation Heating equipments
,temperature controller production and service.
Duration : From Sep'1987 to Nov 1989
Designation : Technician
Role : Service&production support.
EDUCATIONAL QUALIFICATION:
Diploma in Electronics& communication Engineering –Arulmigu Kalasalingam Polytechnic
Krishnankoil of Srivilliputtur–Virudhunagar D.t
PERSONAL DETAILS
Date of Birth : 15th FEB 1967
Languages Known : English & Tamil
Marital Status : Married
Nationality :Indian
Passport Number : H3968697
Place:Chennai-41 Signature
Date :
S.KARUPPAN