Vortrag von Eva Zauke #learntec2020

1. PUBLIC
EVA ZAUKE | SVP SAP Knowledge and Education, Chief Knowledge Officer | twitter.com/EvaZauke
January 28, 2020
Kompetenzentwicklung für das intelligente Unternehmen
und die Zukunft des Lernens

2. 2PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
1960s-1980s 1990s-2000s 2000s-2010s 2010s-2020s
Mainframe
& PCs
Client Server
& Internet
Cloud,
Mobile &
Big Data
Intelligent
Technologies
Large-scale
mainframe
computing adoption
Emergence of PCs
Networks
Widespread
PC adoption
Web servers
ERP & business
process
technologies
Mobile &
smartphone ubiquity
Cloud computing
Big Data
Experience
Management
Machine learning,
artificial
intelligence
& IoT
Industrial
Automation
Business Process
Automation
Digital
Transformation
Experience Company
powered by the
Intelligent Enterprise
The digital era is evolving into the experience economy powered by the
Intelligent Enterprise

3. 3PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP provides solutions and technologies for the Experience Company
powered by the Intelligent Enterprise

4. 4PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Keeping skills up-to-date is essential for your company’s success
Technology Skills
▪ Big Data &
Analytics
▪ Internet of Things
▪ Machine learning
▪ Cloud computing
▪ Robotics
▪ Blockchain
▪ Digital Security
▪ Virtual reality
▪ …
Product Skills
…
Transformation Skills
▪ Migration from ECC to SAP S/4HANA
▪ On-premise and Cloud hybrid
landscapes
▪ SAP Cloud Platform and Hyperscalers
▪ Experience Management with Qualtrics
▪ …

5. 5PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
How to close the knowledge and skills gap keeps CEOs awake
Impact of skills gap on company’s successTop threats seen by CEOs
Skills
gap
impact
3. Availability of
key skills
9. Speed of
technological change
We are not able to innovate
effectively
Our people costs are rising more
than expected
Our quality standards and/or
customer experience are impacted
We are unable to purse a market
opportunity
We are missing our growth targets
We cancelled or delayed a key
strategic initiative
There is no impact on my
organization's growth or profitability
1. Over regulation
2. Policy uncertainty
4. Trade conflicts
5. Cyber threats
6. Geopolitical uncertainty
7. Protectionism
8. Populism
Source: PwC, 22nd Annual Global CEO Survey, 2019; charts indicate percentage of respondents

6. 6PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Business impact: Training and enablement drive your company’s success
3xTransformation success
is more than three times
likelier when organizations
have invested the right
amount in digital talent.2
Source: IDC White Paper, sponsored by SAP, How Much Is Enough? Defining How Much Training Is Required to Achieve Maximum Business Value, August 2018
² McKinsey, Unlocking success in digital transformations, October 2018

7. 7PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Learning itself is transforming in the digital age
One-time, week-long class-room training Continuous learning ONGOING
Single deep expertise Multiple areas of competence MULTI-SKILLED
Group-targeting Individual learning journeys INDIVIDUAL
Trainer-led only Community supported SOCIAL
Single touchpoints Embedded, needs-based experience IMMERSIVE
Catalog Personalized progress and suggestions ADAPTIVE
Delegated participant Passionate self-learner PURPOSEFUL
One-time fees Subscriptions RECURRENT
From To

8. 8PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Software users prefer learning “in the flow of work”2
1 LinkedIn Learning – 2019 Workplace Learning Report, 2019
2 A New Paradigm For Corporate Training: Learning In The Flow of Work , Josh Bersin, June 2019
³ Harvard Business Review, Making Learning a Part of Everyday Work, Josh Bersin, February 2019
68%of employees prefer
to learn at work 1
58%of employees prefer to
learn at their own pace 1
49%of employees prefer to learn
at the point of need 1
On average, knowledge workers have just
five minutes for formal learning each day ³.
5 minutes

9. 9PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Paradigm shift: from traditional learning to intelligent in-app User Assistance
Traditional learning
▪ Learning on stock
▪ “Once in a lifetime”
▪ Event based
▪ Outside of work context
Intelligent in-app User Assistance
▪ Users prefer learning “in the flow of work”1
▪ Commit to life-long learning
▪ Continuous enablement
▪ In the moment of need
1 A New Paradigm For Corporate Training: Learning In The Flow of Work - By Josh Bersin – June 2019

10. 10PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Enabling the SAP User with intelligent User Assistance
embedded in SAP solutions
SAP Integrated Business Planning
SAP Digital Manufacturing CloudSAP Marketing Cloud
SAP Sales Cloud
Contextual
Help
Embedded
Learning
Guided
Tours
Customer specific enablement
With SAP Enable Now customers can
customize standard content and create new
content to build customer specific enablement.
Intelligent in-app User Assistance
Providing user enablement “in the flow of work”,
in the moment of need and embedded in the
application.
1 2
Already available for …, further products planned

11. 11PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Intelligent in-app User Assistance end-2-end
Role: Admin | App: S/4HANA Cloud Data Migration Cockpit
Contextual help content Recommended learning tutorials
SAP Enable Now
to build customer
specific enablement
content

12. 12PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Intelligent in-app User Assistance:
Proactive help offering based on activity tracking
What’s happening?
User seems to need help
Switch into the “right”
channel, and remember
this for next time
Suggest other helpful
information
Socrates says…
Yes, please.
Ok, I have switched on the field
help for you, the question mark
beside each field will provide
guidance on what you need to
enter…
Glad I could help. BTW – your
colleagues found this feature
highlights video helpful.
Did that help?
Would you like some help
changing the Leasing Rate?
Yes, thank you.
Chatbot intelligence (pushing the
boundary), and dialog expertise
PREVIEW

13. 13PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
User invoked via ?
Field and app level help and
learning options
Search
SAP Enable Now framework
to allow customers and
partners to create or extend
their own content
Customer specific enablement: In-app user assistance – Web assistant

14. 14PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Training and enablement support continuous learning for all roles along the
company’s innovation life-cycle
SAP
Professional
SAP User
Discover
Prepare, explore
& realize
Deploy Run
Enablement planning and execution
SAP Education Consulting
• openSAP
• SAP S/4HANA Simulation by Baton Simulations
• SAP Learning Hub incl. Learning Journeys, Learning Rooms, SAP Live Access, SAP Global
Certification, Stay current
• SAP Instructor Led Training / SAP Live Class
Customer and partner teams are learning prior, during and after project delivery
Enabling users in the flow of work,
driving user adoption & performance
• SAP Enable Now
• SAP User Experience Management by KNOA
Project delivery
Both
Target groups

15. 15PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Blended learning: Combining the best of all learning worlds
• Enabling learning from the
workplace or from home
• Integrated real-time videos of all
learners
• Pairs community experience with
digital learning
• Digital learning
E-books and e-learning courses
• SAP Learning Rooms
Collaboration and social learning
led by experts from SAP
• SAP Live Access
On-demand access to live,
preconfigured training systems• Focused learning and
acquisition of deep-dive
knowledge
• Hands-on product
experience
• High-touch interaction with
expert trainer
• Social learning with peers

16. 16PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Blended learning example: integrating classroom and digital learning
Introduction
Bootcamp
Self-Study Practice
Certification
Test
Format Classroom
(Optional: SAP Live Class)
SAP Learning Hub SAP Live Class Classroom
At your workplace
or home
Scope
• Overview:
Learning program
• Introduction:
eLearning and virtual
classroom platform
• Connect/network with
participants
• Access to the
eLearning platform
with online
learning
• Access to an SAP
training system, to
exercise on a real
system
• Online Learning
Rooms where
learners and
experts can
interact.
• Monthly 2h virtual
Q&A sessions with
SAP Trainers via
the SAP Live
Class Platform
• Case study
• Prep for
certification
• Certification
Content SAP ERP - Integration of Business Processes
Duration 2 days > 1 week 2 days 3 h
Example – Learning objective: to get certified as an SAP Consultant
Certification
in the Cloud

17. 17PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP Knowledge and Education drives customer and partner success
through learning and enablement for all of SAP products
We are dedicated to empowering all SAP
customers, partners and their people to be
successful through knowledge and skills.
SAP Knowledge and Education’s mission
Customer success.
Trained and certified Customers and Partners.
Empowered people.
Success
People

18. 18PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Wrap-up and call to action
Enable users in the flow of
work with Web Assistant
and use
SAP Enable Now
to create customer specific
in-app help and learning.
Provide
continuous
learning for all
roles
Training and
enablement
drive your
company’s
success
The Experience
Company
powered by the
Intelligent
Enterprise
From traditional
learning to
Intelligent
in-app User
Assistance
Transformation success
is more than three times
likelier when organizations
have invested the right
amount in digital talent.
Keeping skills up-to-date is
essential for your company’s
success as companies are
transforming to an Experience
Company powered by the
Intelligent Enterprise.
Digital learning
▪ openSAP
▪ SAP Learning Hub
Live learning
▪ On-site classroom
▪ SAP Live Class
▪ SAP Live Access
▪ SAP Global Certification
Select SAP
offerings
SAP Professionals are
learning prior, during and
after project delivery.
Drive user adoption and
performance by enabling
users in the flow of work.

19. Thank you.
Eva Zauke
SVP SAP Knowledge and Education
Chief Knowledge Officer
SAP SE
eva.zauke@sap.com
+49 6227 7 40123
+49 160 908 22993
www.linkedin.com/in/eva-zauke-4732b72/
twitter.com/EvaZauke
Follow SAP Knowledge and Education
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• Latest innovations for free at #openSAP
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• Digital and social learning for the Intelligent
Enterprise at #SAPLearningHub