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YASH suggested a phased approach to enable seamless transition of the support process from Terra's internal team to YASH's offshore team. YASH's maintenance support model leveraged robust tools for knowledge management, workflow management and metrics reporting.
Terra Industries Reduced Cost of Application Support By SAP AMS Solution of YASH
SAP® Application Management Services (AMS) Success Story @ YASH Terra Industries Reduced Cost of Application Support with Collaborative PartnershipIndustry The ClientManufacturing Terra Industries, with 2009 revenues of $1.6 billion, is a leading North American producer and marketer of nitrogen products.GeographyUS Internal IT Team Found it Challenging to Keep up with Business Demands Operating in a global marketplace, ensuring high availability and performance of Terras SAP system landscape was a critical necessity, due to the high dependency of the organization on these applications for running day-to-day operations. Growing business demands and increased end-user support issues were becoming a challenging task for Terras internal SAP support team. Additionally, maintaining the infrastructure, while enhancing new applications and functionalities for the company made it difficult for Terra to cost-effectively maintain the SAP application landscape. Understanding the significance of their SAP application, Terras new IT support strategy focused on utilizing the internal team on solving business knowledge issues, as well as planning and executing future mission-critical IT initiatives. Terra wanted to outsource its SAP support to a partner who could provide a leadership role to establish a robust operating model for SAP support with the objective of proactively reducing risks and operational expenses. Terra sought a collaborative partnership to go beyond simple ticket resolution, one that would also assume responsibility for SAP Basis Administration and application enhancements. YASH Technologies was selected as their strategic partner. YASH could bring predictable value leveraging best-in-class procedures, processes, templates and reporting mechanisms to lay a strong foundation for comprehensive solution management.