2. 'HDFC' - A HOUSEHOLD NAME
THAT INDIANS PROUDLY
RECKON WITH!

3. HDFC
Housing Development Finance Corporation Limited (HDFC
Ltd.) was established in 1977 with the primary objective of
meeting a social need of encouraging home ownership by
providing long-term finance to households.
Over the last three decades, HDFC has turned the concept
of housing finance for the growing middle class in India into
a world-class enterprise with excellent reputation for
professionalism, integrity and impeccable service.

4. ORGANISATION & MANAGEMENT
 HDFC is a professionally managed organisation with a
board of directors consisting of eminent persons,
professionals who represent various fields including
finance, taxation, construction and urban policy &
development.
 The board primarily focuses on strategy formulation,
policy and control, designed to deliver increasing value to
stakeholders.
 Mr. Deepak S. Parekh Chairman
 Mr. Keshub Mahindra Vice Chairman
 Mr. Keki. M. Mistry Vice Chairman & CEO

5. HDFC GOALS
 Develop close relationships with individual households.
 Maintain our position as the premier housing finance
institution in the country.
 Transform ideas into viable and creative solutions.
 To grow through diversification by gaining leverage from
our existing client base.
 To nurture the values and ethos of Brand HDFC through
all its Subsidiaries and Associate Companies.

6.  HDFC Bank
 HDFC Asset Management Company Ltd
 HDFC Standard Life Insurance Company Limited
 HDFC Sales
 HDFC ERGO General Insurance Company ltd ( formerly
HDFC General Insurance Company Ltd)
 HDFC Investments Ltd
 GRUH Finance Ltd.
SUBSIDIARIES AND ASSOCIATE COMPANIES
OF HDFC

7. MANAGEMENT INFORMATION SYSTEM
A Management information system (MIS) is a subset of
the overall internal control of a business covering the application
of people, documents, technologies, and procedures by
management accountants to solve business problems such as
costing a product, service or a business-wide strategy.
MIS should be designed to achieve the following goals:
 Enhance communication among employees.
 Deliver complex material throughout the institution.
 Provide an objective system for recording and aggregating
information.
 Reduce expenses related to labor-intensive manual activities.
 Support the organization's strategic goals and direction

8. INFORMATION SYSTEM IN HDFC
• Information technology can be a strategic tool in making HDFC more
efficient and effective. HDFC can reach more people in more efficient
way by implementing right management information system. IT creates
an evolution in whole world in every business and so in banking system.
• Due to IS employees can easily connect with other branches, customer
service get improved, online banking emerged and lot of others benefits
MAIN SERVICES:
 Consumer Banking
 Wholesale Banking

9. ORGANISATIONAL RESOURCES
Application Software:-
1. General Application Software :
 Microsoft Office
 NOD32 Anti-Virus
 Adobe Reader
 Database management software
 Integrated software : CLARIS , LOTUS
2 . Specific Application Software :
 HR software called “ ATLAS “
 Accounting software called “TALLY”
 Marketing software called “ CALLPAN “
 Financial software called “SPSS”

10. TOPOLOGY USED IN HDFC
Hybrid topology is used which consist of ring and bus
network. The bus trunk serves as a backbone Of network.

11. Transaction Processing Systems (TPS)
 TYPE : Operational-level
 INPUTS : Transactions, Events
 PROCESSING : Updating
 OUTPUTS : Detailed Reports
 USERS : Operations Personnel, Supervisors
 DECISION-MAKING : Highly Structured
EXAMPLE: Payroll, Accounts Payable

12. PAYROLL
A Symbolic Representation for a payroll TPS

13. EMPLOYEE RECORD
All employees are supposed to login when they enter the
bank and logout. The software used is called EMPOWER. This
device is connected with the HUB which continuously makes
record of their hours spent in the bank. This help
management to monitor the working efficiency of an
employee.
Employee
Job Login
SOFTWARE
CALLED
“EMPOWER” HUB
Employee
Job
Logout

14. CUSTOMER INQUIRY
FAST PATH
7100

15. FUNDS TRANSFER
FAST PATH 1006
Go to the option by using the Fast path 1006

16. CHALLENGES FACED BY HDFC
 PROPER MIS IS NOT ABLE TO FORM AS IT LACKS
STANDARISATION AND IS RAPIDLY GROWING.
 SOMETIMES THERE IS LACK OF COMMITMENT FROM
THE MANAGEMENT
 THERE IS RESISTANCE OF CHANGE

17. RECOMMENDATIONS
 SOFTWARE INDUSTRY NEEDS TO DO MORE IN
DEVELOPING QUALITY SOFTWARE
 PROPER TRAINING SHOULD BE GIVEN TO
EVERYONE ABOUT HOW TO USE THE SOFTWARE
EFFICIENTLY.
 CAPACITY WITHIN INSTITUTION SHOULD BE
MANAGED PROPERLY

18. By
Shashi Kumar M .R
MBA
1NZ12MBA51
NEW HORIZON COLLEGE OF MANAGEMENT
STUDIES